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Fairfield Inn & Suites Austin-University Area

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62 Reviews from our TripAdvisor Community

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Showing 60: English reviews
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Toronto, Canada
Reviewed 1 week ago

Do yourself a favor, don't book here. I am normally a fan of the Marriott and I booked various levels of Marriott chains everywhere around the world. This has been a very odd experience. My room smells so much like smoke that I am getting sick and nauseated from over exposure. That's after opening the windows for 3 days all...

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Helpful?
Thank Kay789
Management response:

We apologize for many issues you had. I understand the frustration one would have when you do not get the service that you pay for or deserve. We are unable to do anything about the city being sold out or the migration of birds, but we did reach out to you and offered to reimburse you for your entire stay...

Reviewed 11 February 2017

Your welcome for the tip and stay in this area for best commute to downtown. It wasn't a big room but all the comfort of home and the amenities are very nice. Happy customer and will be staying here again as well as family when I give my suggestion.

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Helpful?
Thank Eddie S
Athens, Ohio
Reviewed 2 February 2017 via mobile

Good location. Only a few minutes away from downtown by cab. The room was nice and clean, but had a musty smell. Breakfast was great. Staff were friendly, but I wish they had known more about what to do in the city. They have a small gym with a treadmill - nothing special though.

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Helpful?
Thank Rakda_112233
Management response:

Thank you for reaching out to us. Thank you for your support. I will share your comments with our staff

Dallas, Texas
Reviewed 29 January 2017 via mobile

This visit didn't start well because Marriott presented this room as an option for a family of four (2 teenage kids). We stayed in the executive king suite - sounds nice and spacious, right? It isn't! Smallish room (faux-suite, not separate bedroom) with a king bed and a twin pullout couch. With 2 in the king and 1 on the...

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Helpful?
Thank ioguy
Management response:

I am sorry that we did not meet your expectations. Are staff works hard to give the guest a great experience. We will continue to work hard to improve our guest stay.

Fort Worth, Texas
Reviewed 2 December 2016

Stayed here while attending a football game at UT and will not be staying here again. The check-in process was smooth and I received a hand written welcome letter for being a Marriott rewards member which was a nice touch. However the rooms are a different story. Upon arrival to our room there was a spider sitting on our bed,...

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Helpful?
Thank MathiasTheTraveler
Management response:

I truly apologize for your experience. It looks like you were checked into an out of order room by mistake. As you know we are not all perfect but it is how you handle and recovery from situations that makes all the difference. Please contact the hotel and ask for William Daniels. I will make sure that you are fully...

Houston, Texas
Reviewed 13 September 2016

I like staying this hotel because of the great convenient location. It is very close to UT and easy drive. There are a lot of good restaurant on 51st. Very convenient. The staff are always pleasant and helpful. The continental breakfast was very good. The room was a bit outdated and the wall was thin. At one stay, we had...

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Helpful?
Thank 171eva
Management response:

We hope you come back and stay with us on your future visit to Austin

Orlando, Florida
Reviewed 28 August 2016

Stayed here for a quick overnight before heading to the airport the next morning! We had a nice room on the third floor with two comfortable beds and great bedding! Loved having a mini fridge. Pool smelled very strong of chlorine. Breakfast was simple but okay. Renovation looks great but the room doors really need to be refurnished or replaced....

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Helpful?
Thank JM11traveler
Management response:

Thank you for your comments. We are trying hard to impress our guest and make their stay a lasting one.

Fort Worth, Texas
Reviewed 26 August 2016

We stayed here during move-in weekend for college. The front desk person was very friendly. The room was very clean, especially the bathroom. The air conditioner is located under the window, so be prepared for the noise. The bed was a little hard, I am accustomed to my foam topper at home. Breakfast was very good. The only complaint I...

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Helpful?
Thank Calgal2014
Management response:

Thank you for your survey. We will continue to work to improve our services

Reviewed 18 July 2016 via mobile

Our visit was fantastic. Everyone I encountered from booking to the ladies that worked the front desk, to the maintenance staff walking around the hotel were so friendly and accommodating. Everyone always had a pleasant smile and welcomed us at any hour early or late whether they were behind the counter or leaving for the day out in the parking...

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Helpful?
1Thank Roxanne P
Nancy H, General Manager at Fairfield Inn & Suites Austin-University Area, responded to this review

Thank you for choosing the Fairfield Inn and Suites Austin-University Area. We are so happy you were able to enjoy our outstanding customer service. We look forward to seeing you again!

Reviewed 5 July 2016 via mobile

All 6 of us had an excellent week, in large part due to the amazing service. House keeping was always polite and willing to come back if we weren't ready for them when they first arrived, and everyone at the front desk was always eager to help. A special thank you to Charles on the night shift for making this...

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Helpful?
Thank Frankie A
Nancy H, General Manager at Fairfield Inn & Suites Austin-University Area, responded to this review

Thank you for choosing the Fairfield Inn & Suites Austin-University Area. We appreciate your business and 5 Star Review. We are so happy you were able to experience our outstanding customer service. We look forward to seeing you again!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Self-Serve Laundry
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Fairfield Inn & Suites Austin-University Area, less than ten minutes from downtown, is a great alternative to downtown hotels with less expensive rates, free breakfast and Wi-Fi! Located at Exit 238A of Interstate 35, our hotel sits three miles from University of Texas, offering convenience unmatched by other University of Texas Austin hotels. Start your day right with a hearty free deluxe breakfast and kick back at our indoor pool or fitness center. Spend the day getting work done at nearby offices like Dell, Applied Materials and IBM or staying productive onsite with free Wi-Fi access. Find a little Austin adventure at any of the area attractions nearby, including Zilker Park, and the lively nightlife of 6th Street and downtown. In each of our 45 rooms, discover unparalleled relaxation: brand new LCD TVs, the Marriott Bedding Package and creative layouts ideal for group travel. Feel at home at the best of University of Texas-Austin hotels, Fairfield Inn & Suites Austin-University Area. ... more   less 

Additional Information about Fairfield Inn & Suites Austin-University Area

Address: 959 Reinli St, Austin, TX 78751-1506
Region: United States > Texas > Austin
Price Range: €115 - €262 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Fairfield Inn & Suites Austin-University Area 3*
Number of rooms: 45
Reservation Options:
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Also Known As:
Fairfield Inn And Suites Austin - University Area Hotel Austin
Fairfield Austin
Fairfield Inn Austin
Austin Fairfield Inn
Fairfield Inn & Suites Austin-University Area Texas
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Questions & Answers

Questions? Get answers from Fairfield Inn & Suites Austin-University Area staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't book here”
 of 5 bubbles Kay789, 13 Mar 2017 | Read review
“avoid connecting room if you want to sleep well”
 of 5 bubbles 171eva, 12 Sep 2016 | Read review
“Ask for a room on a high floor away from the elevator. Use the Marriott app for early check-in.”
 of 5 bubbles Calgal2014, 26 Aug 2016 | Read review
“First floor at the end of the hall was convenient to parking lot.”
 of 5 bubbles MBrownfield, 20 May 2016 | Read review
“Nice suite.”
 of 5 bubbles downingwd, 6 Mar 2016 | Read review
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