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Came with friends. The beds are super hard not too comfortable and the water is so soft...the soap is so hard to wash off. There was a funky smell in the hallways and our air said 64 yet felt like 80 all day and night....More
Thank Sadie D
Response from 00esa, General Manager at Extended Stay America - Austin - MetroResponded 22 May 2017
Sadie, thank you for evaluating your stay. We want every guest who stays with us to have a comfortable experience and to depart with a lasting favorable impression. We fell short in making that happen for you, and we are truly sorry. Although your experience...More
Was pleased when greeted by Clifton and Mesha they went the extra mile
to make sure that I had all that I needed for my stay.Was supprised to find hot fresh coffee 24 7in the lobby Erin and Brett also was so polite and checked...More
Thank james s
Response from 00esa, General Manager at Extended Stay America - Austin - MetroResponded 1 May 2017
James, thanks so much for your glowing review of Extended Stay America - Austin - Metro. It’s our pleasure to read about the excellent service you received from our staff. This is what we strive to do every day, so I thank you for acknowledging...More
Bathroom fixtures around tub looked like a scene from a 70's run down hotel. Did not expect building to look run down upon arrival. Front entrance locks were missing. Management only cared to update facility w/ paint and new sleeping quarters however the both the...More
I reserved a room with 2 beds for my 16 year old daughter and myself, only to get there and was given a room with one bed because that's all that was available, in which my daughter was less than enthused to share a bed...More
The TV has snowy channels, you have to ask for towels every day or use wet towels.
They do not clean rooms daily, so trash overflows.
No Ice maker on site, have to fill Ice trays and wait for them to harden.
I do not...More
US$76 - US$109 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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