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30/7/2017 31/7/2017
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    Extended Stay America - Austin - Metro

    6300 US Hwy 290 East, Austin, TX 78723
    Hotel website
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    30/7/2017 31/7/2017
    US$87
    US$88
    US$87
    Traveller (7)
    Room & Suite (10)
    Dining (1)
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    Overview
    • Excellent23%
    • Very good7%
    • Average23%
    • Poor7%
    • Terrible40%
    4 days ago
    “Your Hotel is SLIPPING”
    3 weeks ago
    “Needs some love put into this place”
    Free Wifi
    Free Parking
    Pool
    Non-Smoking Hotel
    Suites
    Fitness centre
    Kitchenette
    Pets Allowed
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Self-Serve Laundry
    2.5 Star Hotel
    All hotel details
    Offers from Extended Stay America - Austin - Metro
    Special Offer: Save up to 10% TODAY!
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    Crowne Plaza Austin
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    Best Western Plus Austin Central
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    Rooms
    30 Jul31 Jul
    |
    1 room, 2 adults, 0 children
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    Standard Room

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    Write a Review
    Reviews (26)
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    1 - 5 of 26 reviews

    Reviewed 4 days ago

    See my earlier comments. Your penny-pinching is showing. 1) Non-existent breakfast 2) Broken elevator 3) Worse WiFi 4) Worse television selection 5) Broken furniture 5) Insufficient cooking utensils 6) Your survey is irritating - had to repeat my previously given commentsMore

    Review collected in partnership with Extended Stay
    Thank lindanD9987IP
    Response from 00esa, General Manager at Extended Stay America - Austin - MetroResponded 2 days ago

    Thank you for your stay at our hotel. We appreciate you taking the time to post your review, as we truly value our guest's comments and opinions. We are so sorry to read you had several issues during your stay, and we are working to...More

    Property's Favourite Review
    Reviewed 1 May 2017

    Was pleased when greeted by Clifton and Mesha they went the extra mile to make sure that I had all that I needed for my stay.Was supprised to find hot fresh coffee 24 7in the lobby Erin and Brett also was so polite and checked...More

    Thank james s
    Response from 00esa, General Manager at Extended Stay America - Austin - MetroResponded 1 May 2017

    James, thanks so much for your glowing review of Extended Stay America - Austin - Metro. It’s our pleasure to read about the excellent service you received from our staff. This is what we strive to do every day, so I thank you for acknowledging...More

    Reviewed 1 week ago

    Was very unsatisfied with the cleanliness and rhe staffs willingness to make things right. Never apologized only made excuses. O felt like I was a burden when expressing my concerns to the manager he only tried to justify every thingMore

    Review collected in partnership with Extended Stay
    Thank MiMi A
    Response from 00esa, General Manager at Extended Stay America - Austin - MetroResponded 1 week ago

    Mimi, I apologize for the disappointing stay you had with us. On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations or ours. We can assure you that what you experienced is not acceptable...More

    Reviewed 3 weeks ago

    Just feel like the cleanliness needs to step up. I won't stay here again for that reason. There should have been utensils in the rooms also. I've stayed at extended stays where there's kitchen supplies and this one had none. There's a lingering old smell...More

    Review collected in partnership with Extended Stay
    Thank Natasha D
    Response from 00esa, General Manager at Extended Stay America - Austin - MetroResponded 3 weeks ago

    Thank you for your valuable feedback as it enables us to pinpoint areas for improvement and better enhance our services. I apologize for the unsatisfactory service you received from our front desk staff. Your comments have been shared with the particular team member as well...More

    Reviewed 15 June 2017

    Receptionist was terrible. She had an attitude the whole time we spoke to her. After walking in to our room we decided not to stay anymore... did not touch anything. I asked for a refund and they would not give it to me bc the...More

    Review collected in partnership with Extended Stay
    Thank 909johannac
    Response from 00esa, General Manager at Extended Stay America - Austin - MetroResponded 5 weeks ago

    Johann, we are extremely concerned to read your comments and apologize that our associate was rude to you. This is not the impression that we like our guests to leave with and it is not acceptable. We will redouble our efforts to ensure this does...More

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    Best Western Plus Austin Central
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    About
    Amenities
    • Top amenities
    • Free Parking
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Free Parking
    • Self-Serve Laundry
    • Dry Cleaning
    • Business Centre with Internet Access
    • Room amenities
    • Microwave
    • Things to do
    • Pool
    • Fitness Centre with Gym / Workout Room
    Details
    • Price range
    • US$74 - US$133 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Room types
    • Kitchenette ,
    • Non-Smoking Rooms ,
    • Suites ,
    • Family Rooms
    • Number of rooms
    • 84
    • Reservation Options
    • TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Priceline, Orbitz, Travelocity, Extended Stay, TripOnline SA, Hotwire, Cheap Tickets and Cancelon so you can book your Extended Stay America - Austin - Metro reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • United States >
    • Texas >
    • Austin
    • Also Known As
    • Extended Stay Deluxe Austin-Metro Hotel Austin ,
    • Extended Stay Austin ,
    • Austin Extended Stay ,
    • Extended Stay America - Austin - Metro Texas
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    Traveller (7)
    Room & Suite (10)
    Dining (1)
    Pool & Beach (1)
    Hotel & Grounds (12)
    Bathroom (1)
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    Questions & Answers
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    Room Tips
    "dont stay here"
    Read review
    "3rd floor was very quiet."
    Read review
    "Ask at time of check in about room cleaning, was told they clean once a week!"
    Read review
    "Don't stay here."
    Read review
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