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Extended Stay America - Austin - Metro

Booking.comUS$87*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
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Extended Stay America - Austin - Metro
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18 Reviews from our TripAdvisor Community

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Showing 18: English reviews
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Fort Worth, Texas
Reviewed 5 days ago NEWvia mobile

Came with friends. The beds are super hard not too comfortable and the water is so soft...the soap is so hard to wash off. There was a funky smell in the hallways and our air said 64 yet felt like 80 all day and night. We called the front desk and nothing was done about it.

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Helpful?
Thank Sadie D
00esa, General Manager at Extended Stay America - Austin - Metro, responded to this review

Sadie, thank you for evaluating your stay. We want every guest who stays with us to have a comfortable experience and to depart with a lasting favorable impression. We fell short in making that happen for you, and we are truly sorry. Although your experience is not typical of our service delivery, we obviously have room to improve, and I...

Houston, Texas
PROPERTY’S FAVOURITE REVIEW
Reviewed 23 August 2016

Spent 5 nights here in mid-August. Over the past 5 years we have booked this hotel for our Austin visits. It is located on 290 E just one block east of I-35 and is therefore conveniently close to downtown. Located in a business park area and is always safe and quiet. Rooms have been updated, the staff is always friendly,...

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Helpful?
Thank stardog700
About Property's Favourite Review
Manager_11525, Manager at Extended Stay America - Austin - Metro, responded to this review

Your feedback is very important. I'm thrilled to read how you consistently had a great experience with our hotel. It is great to know our convenient location, comfortable rooms, and attentive staff helped make your stay memorable. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the...

Winnsboro, Texas
Reviewed 3 weeks ago

Was pleased when greeted by Clifton and Mesha they went the extra mile to make sure that I had all that I needed for my stay.Was supprised to find hot fresh coffee 24 7in the lobby Erin and Brett also was so polite and checked to make sure everything was good for me they have A nice pool and exersize...

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Helpful?
Thank james s
00esa, General Manager at Extended Stay America - Austin - Metro, responded to this review

James, thanks so much for your glowing review of Extended Stay America - Austin - Metro. It’s our pleasure to read about the excellent service you received from our staff. This is what we strive to do every day, so I thank you for acknowledging our efforts. We enjoyed having you as our guest and hope to have the opportunity...

Reviewed 18 April 2017

I rented a room so that I could come visit my son for his birthday and also squeeze in a doctor visit. So after my 17yo son had his birthday lunch with me, Chinese Dim Sum. A 10 min rideshare and we found the hotel easily. We went to check into the hotel. Even though Priceline somehow managed to cancel...

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Helpful?
Thank Christopher E
00esa, General Manager at Extended Stay America - Austin - Metro, responded to this review

Christopher, thank you for choosing to stay at Extended Stay America - Austin - Metro. I am glad we were able to accommodate you and that you were impressed with the exceptional service provided by our Front Desk associates. I will be sure to share your compliments with them for a job well done. We appreciate your business and look...

Reviewed 16 March 2017

Bathroom fixtures around tub looked like a scene from a 70's run down hotel. Did not expect building to look run down upon arrival. Front entrance locks were missing. Management only cared to update facility w/ paint and new sleeping quarters however the both the kitchen and bathroom were run down. Never again.

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Thank Gregory M
Houston, Texas
Reviewed 13 March 2017

I reserved a room with 2 beds for my 16 year old daughter and myself, only to get there and was given a room with one bed because that's all that was available, in which my daughter was less than enthused to share a bed with her good ole dad. My best analogy of the hotel is, you can put...

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Thank ande0d
Seattle, Washington
Reviewed 3 March 2017

The TV has snowy channels, you have to ask for towels every day or use wet towels. They do not clean rooms daily, so trash overflows. No Ice maker on site, have to fill Ice trays and wait for them to harden. I do not recommend for nay occasion!!

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Helpful?
Thank sunnyjym
Boston
Reviewed 14 November 2016

I stayed at the Extended Stay America for two nights. I arrived early, so I needed to wait until the official check-in time before receiving a room. I did need to call for the front desk attendant to come to the front desk (there was a sign with a number to call). The first room I was given smelled like...

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Thank TomfromBoston
Rockwall, Texas
Reviewed 13 November 2016

The room was large and had a working full kitchen, but only a handfull of TV channels, most all of them either sports or news. AC was either freezing me out or way too hot, even tho I wouldn't change the temp setting, so not working properly. Toilet leaked. Called front desk to get utensils for kitchen as we were...

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Helpful?
Thank Deb B
Manager_11525, Manager at Extended Stay America - Austin - Metro, responded to this review

Your feedback is important. Thank you for sharing. Please accept our apologies that you endured many inconveniences during your stay. Our staff will be addressed on making sure guests are receiving quality accommodations at our hotel. Thank you again for sharing your comments with us. We look forward to hosting you again in the future so we can show you...

Reviewed 26 October 2016 via mobile

I stayed here for three nights with 30 of my employees. All accommodations were met with a smile and very helpful with all of my concerns. Front desk staff was always available when we needed them. This hotel I have stayed at every time I go to Austin for business or leisure.

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Helpful?
Thank Wilson H

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Free Parking
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry
  • Dry Cleaning
  • Business Centre with Internet Access

Additional Information about Extended Stay America - Austin - Metro

Address: 6300 US Hwy 290 East, Austin, TX 78723
Region: United States > Texas > Austin
Price Range: €69 - €131 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Austin - Metro 2.5*
Number of rooms: 84
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Extended Stay, Orbitz, Priceline, Hotels.com, Hotwire, Travelocity, Cancelon, TripOnline SA and HotelsClick so you can book your Extended Stay America - Austin - Metro reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Extended Stay Deluxe Austin-Metro Hotel Austin
Extended Stay Austin
Austin Extended Stay
Extended Stay America - Austin - Metro Texas
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Questions & Answers

Questions? Get answers from Extended Stay America - Austin - Metro staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“3rd floor was very quiet.”
939christophere, 17 Apr 2017 | Read review
“Ask at time of check in about room cleaning, was told they clean once a week!”
sunnyjym, 3 Mar 2017 | Read review
“Don't stay here.”
jph092281, 16 Oct 2016 | Read review
“This past visit we stayed on the third floor, which we found very quiet and relaxing.”
stardog700, 23 Aug 2016 | Read review
“Room Number FXX. F is floor. The higher XX is the closer you are to the freeway. if XX is even you are at the back.”
  • Ever wondered what a budget electric oven looked like in 1950? Wonder no more.
RogerTheChipGuy, 17 Jul 2016 | Read review
5 of 5
Booking.com
US$87* /night
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Expedia.comUS$87
ExtendedStayUS$87
PricelineUS$87
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*Disclaimer
Prices are for 1 room, 2 adults
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