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Embassy Suites by Hilton Austin Arboretum

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Embassy Suites by Hilton Austin Arboretum
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836 Reviews from our TripAdvisor Community

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Showing 828: English reviews
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Wichita, Kansas
Reviewed yesterday NEW

We had a fantastic stay at the Embassy Suites Arboretum. The staff was very accommodating, friendly, and attentive. We thought our TV was broken when we got in, and once reported, the staff was up immediately to look at it, and fixed it quickly. We received good recommendations from the manager regarding places to visit and eat in Austin. We...

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Helpful?
Thank Drake R
Cypress, Texas, United States
HOTEL’S FAVOURITE REVIEW
Reviewed 1 week ago

My family and I stayed here over Easter. We were very please with our visit. We enjoyed the complimentary breakfast which was very economical being that we hungry boys. We enjoyed the omelettes, pancakes, eggs and bacon. The suite was enough room for all of us. The staff was very friendly and helpful. Overall, a great place to stay!

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Amy E
About Hotel's Favourite Review
Reviewed 4 days ago NEW

Great location, great service, excellent food and excellent room. Everyone who involved with the facility knew their roles and performed their jobs well. All were helpful and courteous. I will use this hotel again in the future.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Roy b
Dallas, United States
Reviewed 1 week ago

We love the complimentary hot breakfast with made to order omelets and pancakes with all the fixings, and to top it off the 2 free cocktails in the evening. We enjoyed the large two room suite floor plan with refrigerator and microwaves in the rooms. We also took time to enjoy the indoor hot tub and pool before taking the...

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Thank tammywZ397MD
Dallas, United States
Reviewed 1 week ago

My opinion was that Breakfast was under cooked, no flavor and staff unresponsive, sorry, was a bad experience overall for me. The water pressure was low in shower, and the hot water ran out quickly. My room smelled musky, mildew smell. I also heard these comments from my colleagues as well. I thought it may just be a one off...

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Thank Chris M
Seabrook, Texas
Reviewed 2 weeks ago

As a patron of Embassy Suites for the past 30 years I have a steady decrease in the quality of the rooms, breakfast and managers happy hour over the past 10 years. To the point Embassy is no longer the value it once was but just another lower cost hotel that offers a poor breakfast and afternoon drinks. I'll end...

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Helpful?
Thank GulfCoastGasser
Friendswood, United States
Reviewed 2 weeks ago

The entire staff is top notch. I went for a business trip, but will return with my family if in Austin. Chris the Manager is the nicest guy and you can tell the rest of the staff shares his enthusiasm to make your stay worth it.

Review collected in partnership with Embassy Suites Hotels
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Thank 679howardb
Austin
Reviewed 2 weeks ago

The front desk staff were kind, the breakfast was the worst we have experienced at and Embassy suites, the happy hour is tough as they only have 1 bar tender and the food was rough. The housekeeping was very under par.

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Thank E6123ZUrobertk
Paul D, General Manager at Embassy Suites by Hilton Austin Arboretum, responded to this review

Dear E6123ZUrobertk, Thank you very much for your feedback. While I am pleased you found our Front Desk team to be kind, I am very sorry and disappointed that our Housekeeping, Complimentary Breakfast and Evening Reception did not meet your expectations. Our goal is to provide an exceptional experience for our guests by being the cleanest and friendliest hotel in...

Houston, United States
Reviewed 3 weeks ago

Good location, friendly staff, easy access from three freeways (MoPac, 183, and 360), good breakfast. Over all, a good value for the money. But I felt sorry for the swans. Swimming back and forth in tiny pools can't be much of a life for them.

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1Thank Nicolas S
Plymouth, Massachusetts
Reviewed 3 weeks ago

Hotel was nice. What was distrubing was the swan set up. I was told by front desk that they were "bred" for small areas. I have worked with exoctics in the veterinary field for years, and that is a crock. The water area is nit even large enough for one swan let alone two. And there is virtually NO out...

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Thank Sharon G
Paul D, General Manager at Embassy Suites by Hilton Austin Arboretum, responded to this review

Sharon G, Thank you for your review. I am sorry that the habitat for our Royal Swans Butch and Sundance was disturbing to you. I do appreciate your experience in the field, but can also tell you that we have been assured by our Vets and other Swan Experts that this environment is perfectly safe and healthy for them to...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Breakfast included
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Breakfast included
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
Official Description (provided by the hotel)
Embassy Suites Austin - Arboretum, is just a short drive from downtown Austin and within walking distance of the Austin Arboretum's shops and restaurants. Located 20 minutes from the Austin-Bergstrom International Airport, our Austin Arboretum hotel is close to dining, the business district and the Austin technology hub near Charles Schwab, IBM and Microsoft. ... more   less 

Additional Information about Embassy Suites by Hilton Austin Arboretum

Address: 9505 Stonelake Blvd, Austin, TX 78759-6532
Region: United States > Texas > Austin > Northwest Austin
Price Range: €117 - €276 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Austin Arboretum 3.5*
Number of rooms: 150
Reservation Options:
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Also Known As:
Embassy Suites Hotel Austin
Embassy Suites Austin
Arboretum Austin Embassy Suites
Austin Embassy Suites
Embassy Suites By Hilton Austin Arboretum Texas
Hotel Style:
#26 Family Hotel in Austin
#28 Business Hotel in Austin
#31 Romantic Hotel in Austin
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Austin Arboretum staff and other travellers.
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Questions? Get answers from Embassy Suites by Hilton Austin Arboretum staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“chose top floors...we didn't hear anything on either side with neighbors.”
patlikestravel, 6 Mar 2017 | Read review
“6th floor rooms near the elevator”
RobertSummers, 11 Dec 2016 | Read review
“Great breakfast”
1ICECREAM1, 24 Oct 2016 | Read review
“The corner rooms are huge, but any room at a Embassy Suites is nice.”
okieroper, 30 Sep 2016 | Read review
“Located a few miles from 2 shopping centers, dozens of restaurants within walking distance.”
12sandyp, 24 Sep 2016 | Read review
5 of 5