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Homewood Suites by Hilton Austin South

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457 Reviews from our TripAdvisor Community

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Showing 451: English reviews
Huntington, United States
Reviewed 13 March 2017

This is a tired hotel that is nudging renovation. It doesn't provide shuttle service to and from the airport. We had to take a cab to the hotel. Then signed up with Austin Ride for our return trip to the airport.

Review collected in partnership with Homewood Suites by Hilton
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Helpful?
Thank michaelsB2642QB
Elizabeth J, General Manager at Homewood Suites by Hilton Austin South, responded to this review

Thank you for your review. I am admittedly confused by your comments regarding the hotel being tired; however, I am unable to see your stay dates. We completed a major renovation of the entire hotel around March 15th of this year. I hope that you are able to stop by and enjoy the updates. As well, we do offer transportation...

Denver, Colorado
Reviewed 6 March 2017

Two out of three mornings, before 6 am there were ten minute long fire alarms. It was terrible, frightening and unsettling. Management provided no explanation as to what happened nor did they offer compensation or points when I asked. I also did not receive an apology or empathy from the staff member checking me out when I voiced my dissatisfaction.

Review collected in partnership with Homewood Suites by Hilton
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Helpful?
1Thank MrBizznessTraveler
Elizabeth J, General Manager at Homewood Suites by Hilton Austin South, responded to this review

I truly apologize for the disturbance during your stay. It is unfortunate that fire alarms are a life saving necessity and yet often time they seem more of a nuisance. I do regret that your stay with us was affected. Generally our staff communicates with guests in regards to the nature of the alarm when we have located the issue....

Panama City, Panama
Reviewed 6 March 2017

Please read my previous comments on the condition of the hotel. The fact that I felt lied to by the hotel staff and that I could not even get our room once we had checked in. Then for the having to suffer the inconvenience and finding another place to stay at the last minute, we were rewarded with a bill...

Review collected in partnership with Homewood Suites by Hilton
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Thank steatrayer
Houston, Texas
Reviewed 4 March 2017

Even though the hotel is under renovations, the service was excellent. The room was really confortable. Nice living room, kitchenette and the bed was very confortable. We have already recommended it to some friends and will stay here again.

Review collected in partnership with Homewood Suites by Hilton
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1Thank F5138ZTninac
Elizabeth J, General Manager at Homewood Suites by Hilton Austin South, responded to this review

Thank you for the accolades and commendation of our staff during such transition. We are super excited about the renovations and hope you will return to enjoy them as well.

Beaumont, United States
Reviewed 2 March 2017

This hotel is undergoing major renovation. I was not informed of this when booking my suite. The suite was nice inside and under other circumstance I'm sure I would have had a pleasant stay. The noise in the hallway from the work was loud and disturbing. On my last night the fire alarm sounded and we all ended up in...

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Helpful?
Thank LaTeal P
Elizabeth J, General Manager at Homewood Suites by Hilton Austin South, responded to this review

I truly apologize for the disturbance during your stay. It is unfortunate that fire alarms are a life saving necessity and yet often time they seem more of a nuisance. I do regret that your stay with us was affected. Generally our staff communicates with guests in regards to the nature of the alarm when we have located the issue....

Waco, Texas
Reviewed 25 February 2017

The receptionist failed to inform us that the hotel was under major renovation until our reservation was complete. We had no idea the hotel amenities were basically unusable. The place was an absolute disaster. The pool is also extremely dirty.

Review collected in partnership with Homewood Suites by Hilton
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1Thank Y4392VJstephena
Fort Walton Beach, Florida
Reviewed 21 February 2017

Will be a very nice place to stay when the remodel is complete. The paint smell is still a bit nauseating but a very clean atmosphere. The staff was very helpful and concerned with the well being of our stay.

Review collected in partnership with Homewood Suites by Hilton
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Helpful?
1Thank 702herbertp
Elizabeth J, General Manager at Homewood Suites by Hilton Austin South, responded to this review

Thank you for your review and taking the time to commend our staff. The renovation is now complete and we hope you will consider returning to enjoy the updates!

Dallas, Texas
Reviewed 20 February 2017

Lady that checked me in charged my card even when I told her I did not want my card to be charged that I was paying cash. And when departure the man that checked me out I told him the same thing I'm paying cash and he charge my debit card. Not only that but he ask for my State...

Review collected in partnership with Homewood Suites by Hilton
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1Thank gracier907
Elizabeth J, General Manager at Homewood Suites by Hilton Austin South, responded to this review

I apologize about the disruption because of the renovation, as well as the confusion with your debit card. As we are coming to the close of the work that needs to be done at the hotel, we are encouraged by the progress that has been made, and we look forward to the completed product. We hope that you stay with...

Reviewed 12 February 2017 via mobile

We stayed at Homewood Stes by Hilton for 2 nights on 2/10/17 to 2/12/17, in Austin TX. Our stay was excellent!! The staff was very professional and helpful and the Asst. Mgr. Jason, and Front Desk Clerk, Aerosee, went beyond our expectations in setting up transportation with Yellow Cab on Sat. Night, to celebrate my birthday. Rooms were very clean...

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Thank Jackie A
El Paso, Texas
Reviewed 15 January 2017

I have stayed at Homewood all over the United States. This is far the best value and my favorite hotel. I truly feels like coming home. The staff is always professional and courteous. I know that my stay will be pleasant.

Review collected in partnership with Homewood Suites by Hilton
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Helpful?
1Thank Ramon O
Elizabeth J, General Manager at Homewood Suites by Hilton Austin South, responded to this review

Thank you for your kind words. We know how difficult it can be when you are on the road, and our Team works hard to make it enjoyable for our guests. Thank you for being a loyal guest of ours, and we look forward to seeing you in the future.

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Self-Serve Laundry
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
Winner of a 2011 TripAdvisor Certificate of Excellence. Homewood Suites by Hilton Austin-South/Airport is a an upscale, residential-style, all-suite hotel located in Austin, Texas, that provides corporate housing, temporary housing and luxurious accommodations for anyone traveling to Austin for business or for pleasure. We are conveniently situated at the southeast corner of IH-35 and Highway 71/Ben White Boulevard, five miles from downtown Austin and six miles from Austin Bergstrom International Airport. All guests can enjoy free internet WiFi, the daily complimentary Suite Start Hot Breakfast and the Welcome Home evening reception, featuring a complimentary light meal and beverages Monday through Thursday evenings (subject to state and local laws). ... more   less 

Additional Information about Homewood Suites by Hilton Austin South

Address: 4143 Governors Row, Austin, TX 78744-1048
Region: United States > Texas > Austin > South Austin
Price Range: €140 - €284 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Homewood Suites by Hilton Austin South 3*
Number of rooms: 96
Reservation Options:
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Also Known As:
Homewood Suites By Hilton Austin South / Airport Hotel Austin
Hilton Austin
Homewood Austin
Homewood Suites Austin South
Austin Hilton
Austin Homewood Suites
Homewood Suites By Hilton Austin South Texas
Hotel Style:
#48 Business Hotel in Austin
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Questions & Answers

Here's what travellers have asked, with answers from Homewood Suites by Hilton Austin South staff and other travellers.
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Madison, Wisconsin, United States
over a year ago

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“corner room”
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