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Sheraton Arlington Hotel

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Sheraton Arlington Hotel
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242 Reviews from our TripAdvisor Community

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Showing 237: English reviews
Wash DC
Reviewed 6 days ago NEW

Only reason it gets as high as 3 stars is the location: The Good: Location, Restaurant service and food The Ehh: Requested 11am check in. Arrived 11:15am and they had no rooms. Waited till 12:15. Not the end of the world. I am willing to deal with it. The bad: Get to room and immediately see that the toilet is...

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Helpful?
Thank faxdoctor
Nancy S, General Manager at Sheraton Arlington Hotel, responded to this review

Glad we were able to get you in early, standard check in time is 3Pm. Big week end for the hotel with a pageant group wanting late check out and football fans wanting early check in. I will certainly review your comments on the restroom problem with the team and be sure we address those concerns. I hope we will...

Reviewed 1 week ago NEW

Want to mention Nick and Abraham for excellent service and just flat our professionalism. This is my second visit in the past two months - Abraham is a true professional, just a treat to talk to - always kind and pleasant. Very very professional. Thank you.

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Helpful?
Thank JSC C
Nancy S, General Manager at Sheraton Arlington Hotel, responded to this review

Thank you so much for review! We have a great bell/driver team. We look forward to your return.

Reviewed 1 week ago via mobile

I'm an international traveler and it can be very difficult; early mornings, late nights, delays, airport security, customs... So a good hotel that is easily accessible, clean and had great customer service is a much sought after item. This hotel offered all of this. But what made the difference was the service. Guess what guys, it didn't come from the...

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Helpful?
Thank Lillyfromtrini
Nancy S, General Manager at Sheraton Arlington Hotel, responded to this review

Thank you so much for that great review. I will be sure that the bell/driver teams knows they were appreciated. Hope to see you the next time you are in the area. Best Regard,

Alpena, Michigan
Reviewed 2 weeks ago

This was our headquarters hotel for our national event in 2017. The rooms were nice but the staff was AWESOME. You could tell that their goal is GUEST SATISFACTION. Felix Suarez, the Bell Captain, was extremely pleasant, the smile never left his face. He was a huge help to mi in shipping/receiving our packages.

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Helpful?
Thank terribeth1962
Nancy S, General Manager at Sheraton Arlington Hotel, responded to this review

Thank you so much for the awesome review! We love Felix. He definitely has a servants heart. I am glad your event went well. We hope to see you next time!

Stillwater, Minnesota
Reviewed 2 weeks ago via mobile

While the lobby was impressive and desk person was pleasant, that's where the goodness ended. The $250 room was not well kept or we'll cleaned. There was hair in the bathroom, bedside tables were messy, phone didn't work, trash was on floor, and an area of wall in the open was covered with soda.

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Helpful?
Thank Jeff K
Nancy S, General Manager at Sheraton Arlington Hotel, responded to this review

Jeff K, We are so sorry to hear about the issues in your room. I hope you let us know while you were here so we could address the concerns in your specific room. We will certainly follow up with the inspection team. Thank you for your time.

New Mexico
Reviewed 2 weeks ago

The Sheraton in Arlington is our favorite place to stay while attending the Texas Rangers or Dallas Cowboys games. The hotel is very clean and attractive. Staff is on point with attending to your every need. The facilities are top notch. Beds are amazing and the air conditioner works amazing. This is a must during the hot summer days. Keep...

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1Thank jamescP6900DO
Nancy S, General Manager at Sheraton Arlington Hotel, responded to this review

Thank you for taking the time to write about us. We appreciate the feedback! Try us for a trip to Six Flags over Texas as well this summer.

Houston, Texas
Reviewed 3 weeks ago via mobile

I have stayed here before, so I knew the place was nice, but it had been a few years. Came up with my son on this visit to go see Cowboys game the night after Christmas. We LOVED that we could walk to the game from the hotel. As game parking passes on StubHub we're going for $100+, that made...

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Helpful?
3Thank Bill H
Nancy S, General Manager at Sheraton Arlington Hotel, responded to this review

Bill H, Thanks for the review! We hope to see you for the play off game Sunday January 15th!

Cary, North Carolina
Reviewed 3 weeks ago

Outstanding location for AT&T Stadium! Property is maintained extremely well and the staff is always responsive and customer focused. Stayed here multiple times and most recent stay upheld the past positive experiences. Our check in and check out was especially efficient and welcoming thanks to Marwan.

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Helpful?
Thank Tfrazz
Nancy S, General Manager at Sheraton Arlington Hotel, responded to this review

Tfrazz, Thank you for the great feedback. The front desk staff here under Marwan's leadership really does a great job taking care of our customers. We hope to see you back soon! Go Cowboys!

Midland, Texas
Reviewed 4 weeks ago

When my wife and I pulled into the Sheraton we were greeted by a cheerful door man, we than went inside and was met by the manager Marwan and he was the excellent at checking us in and very friendly. The rooms were awesome and clean. We love the location and everyone we came in contact with at the Sheraton...

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Helpful?
Thank Andersonhomestx
Nancy S, General Manager at Sheraton Arlington Hotel, responded to this review

Andersonhomestx, Thank you very much for your "Awesome Service" review. Marwan and the Front Office team are truly exceptional at their jobs. Thank you also for the shout out to Housekeeping. Our renovation looks great and the team is keeping it that way. We look forward to seeing you in our area again.

Stratford, Wisconsin
Reviewed 4 weeks ago

Staff were very helpful and friendly. I really appreciated the shuttle bus drivers, Abraham, Gregory and Felix. They were always eager to help us get to our destinations. They were very timely and offered great suggestions on places to go. We will definitely stay here again.

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Helpful?
Thank jbdillin

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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Airport Transportation
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
The Sheraton Arlington Hotel offers guests a comfortable and convenient experience, with complimentary airport shuttle service and located near Six Flags, Cowboys Stadium, and Rangers Ballpark. ... more   less 

Additional Information about Sheraton Arlington Hotel

Address: 1500 Convention Center Drive, Arlington, TX 76011
Region: United States > Texas > Arlington
Price Range: €166 - €328 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Arlington Hotel 3.5*
Number of rooms: 310
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Also Known As:
Sheraton Arlington
Arlington Sheraton
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Arlington Hotel staff and other travellers.
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Questions? Get answers from Sheraton Arlington Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“higher floors have a great view”
 of 5 bubbles jmbedwell, 20 Dec 2016 | Read review
“Stadium view was great”
 of 5 bubbles darbycrashhh, 18 Dec 2016 | Read review
“All the floors are good but the upper floors are even better. The elevator moves like a flash.”
 of 5 bubbles 807oladipoa, 16 Dec 2016 | Read review
“Club room has complimentary beverages and its open 24/7.”
 of 5 bubbles 21kenb, 1 Dec 2016 | Read review
“Nice Room with a Six Flags Theme Park view and Baseball Stadium.”
 of 5 bubbles 314roberty, 21 Nov 2016 | Read review
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