I found all the staff to be very friendly and professional willing to help with any requests during my extended stay. Alex the property engineer was able to promptly rectify an issue with the electronics in my room on the weekend which was very busy with guests.
Alex in Engineering helped me when I got to my room and the key wouldn’t work. He came very quickly and had to change the lock on my door. He gave me coupons for breakfast for the inconvenience and was fast and helpful.
The Sheraton is close to everything in Arlington - AT&T stadium, Ranger baseball, Six Flags. It is a hike, but you can walk to any of these sites. Nice hotel, small refrig (no microwave). Only 2 check-in stations, so could be slow to get key (but we didn't wait long)
Customer service by ALL personnel outstanding - including shuttle driver, front desk staff, and housekeeping. Very friendly and helpful. Hotel is close to both baseball and football stadiums. Shuttle will take you to both as well as local restaurants. Large lobby with nice bar…
Mahmoud made our stay superior We travel with a service dog and we were all greeted with Excellent service Room was upgraded to a suite and hotel was outstanding Very clean and pleasant Thank you Mahmoud you are amazing !!!!!
"stay in odd # room to get view of Six Flags"
"Club Lounge is on 18th floor. Awesome to get a room on this floor."
"Avoid this Hotel"
"High up at the back, especially if Rangers or Cowboys playing that evening"