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Amarillo Inn & Suites

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30 Reviews from our TripAdvisor Community

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Showing 30: English reviews
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A TripAdvisor Member
2 reviews
Reviewed 5 days ago NEWvia mobile

We stopped here overnight from Denver to Houston. We paid extra for a suite because we wanted to relax and give our 3 kids some space to move around between our 15 (but really 18 with 3 young kids) hour road trip. My 8 year old wanted to swim before we headed out and we were looking forward to the...

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Lindsay Y, Director of Sales at Amarillo Inn & Suites, responded to this review

I am extremely sorry that you had to experience the things you mentioned while you stayed. I can assure you that customer service is important to our property and I will address all of these issues with my staff. We are making improvements to our property and I hope that you would consider giving us another chance in the future.

Eastland, Texas
Reviewed 2 weeks ago

I spent one night here recently while in Amarillo on business. I always look for a hotel with good ratings and a fair price, and I found just that when I checked in to Amarillo Inn & Suites. It's not special, but is a comfortable, clean hotel that provides all a person needs for a good nights rest. The room...

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Helpful?
Thank Roy B
Management response:

Thank you for such a wonderful review I really appreciate it and we truly care what are travelers think. Please anytime you are in town stop in!

Albuquerque
Reviewed 3 weeks ago via mobile

The rate was great but I would have been uncomfortable if I was traveling alone. The facility is very dated - it was likely top of the line about 40 years ago and has the old lobby atrium with live plants and the rooms open into the atrium. The room was a little worn but clean. The parking lot area...

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Helpful?
1Thank SWG_2
Management response:

We appreciate your concerns and thank you for taking the time to express them. We are and old property and we do have several companies that stay with us on a regular basis. The parking lot is cleaned twice a day because we live in the panhandle and we have high winds so it is extremely hard to keep all...

Chicago, United States
Reviewed 3 weeks ago

This is an older hotel that needs revitalization, but the price is really cheap. The staff is friendly and the hotel features a great little restaurant with a 50's diner feel. The hotel is pet-friendly -- and finding a room in a pet-friendly hotel can be hard to find in Amarillo! If you are passing through Amarillo and need an...

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Helpful?
1Thank Jennifer K
Management response:

Thank you for your review and for choosing the Amarillo Inn & Suites! We hope that you are able to stay again in the future.

Dallas, Texas
Reviewed 3 weeks ago via mobile

The Amarillo Inn & Suites is a nice option for families as they have a large indoor pool and a commons area with video games, pool tables, and more. Yes this is an older hotel but it suits the purpose of overnight travel very well. We had three couples staying in three rooms, for one night as we traveled from...

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Thank Kevin L
Management response:

We appreciate your thoughts and concerns we appreciate your stay with us.

Charleston, South Carolina
Reviewed 5 weeks ago via mobile

This hotel had the potential to be amazing. It has a bar and a restaurant and an atrium that has a pool, hot tub, and wading pool. It has pool tables, video games and slots machines. The issue is the hotel is old. It needs to be updated. The pool tables are a bit scratched and don't release balls the...

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Helpful?
Thank Samantha G
Management response:

Thank you for taking the time to give us your thoughts. We are currently in the process of making many great changes to the property! We definitely would love to have you staying with us again.

Amarillo, Texas
Reviewed 12 February 2017

Customer Service & Room was Excellent, Clean !!!!! Good variety for breakfast available 6-10 am. Staff was Extremely helpful in every way possible. Good for family or business. Chris was willing to help/answer any question without delay. If you needed anything else for your stay, he responded promptly. My room had a microwave, refrigerator, ironing board, iron, hair dryer, luggage...

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Thank kathy20112112
Management response:

Thank you for such and amazing review! We truly appreciate your time to give the Amarillo Inn & Suites such a positive review. We would be so happy to have you anytime you are in town.

Santa Fe, New Mexico
Reviewed 12 February 2017 via mobile

Stayed one night in Amarillo, and found this hotel at a good price. The bed was soft but okay. The hotel was clean, the staff friendly and the pool great that my kiddos enjoyed it. I loved the breakfast in the morning and the little dinner, Was nostalgic. If staying in Amarillo again I will definitely be staying here.

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Thank ValerieG7
Management response:

Thank you for giving the Amarillo Inn & Suites a fantastic review we appreciate you choosing us and hope to have you again.

Amalfi Coast, Italy
Reviewed 11 February 2017

I was very Impressed with being checked in the Night before. And just as impressed when the Hotel manager greeted me very very the next morning. Chris Rodriguez was very Professional and gave Excellent Customer Service.

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Thank mrglmiller
Management response:

Thank you for your review on the Amarillo Inn & Suites and for noticing Chris! We are happy to have him and more happy that you enjoyed your stay.

texas
Reviewed 8 February 2017

I called the hotel they saidbi have to talk to the reservation company, however I reserved online with their web site. I did receive an e mail the next day, the day I actually needed a room, but had already gone some where else. I sent reply and got nothing back. I left voice mail, and emailed again when I...

Review collected in partnership with this hotel
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Helpful?
Thank jusj2701
Management response:

I really apologize that you did not enjoy your stay with us. We strive to give the best service possible. I hope that you will give us another try next time you are in town please contact me directly to make sure you get the best service.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Free Parking
  • Restaurant
  • Breakfast included
  • Room Service
  • Bar/Lounge
  • Spa
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Hot Tub
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Multilingual Staff
Official Description (provided by the hotel)
The Amarillo Inn & Suites is a historical landmark hotel, bringing back the heart of Amarillo in every stay. Amarillo Inn and Suites is a large full service hotel with so much to offer for the entire family. We take pride in our hotel as well as the guest that walk in the door. The Bristol's Cafe is a blast back to the 50's dinning experience. Then step into the Bristol's Lounge for a refreshing cocktail. With a stay at Amarillo Inn and Suites, you'll be convenient to American Quarter Horse Hall of Fame, Amarillo Museum of Art and Tri State Exposition. We offer 233 guestrooms, featuring flat-screen TV's, private balconies, FREE Wifi and many other wonderful amenities. Enjoy a range of recreational amenities, including an indoor pool, hot tub, and a fitness center. This hotel also features an arcade/game room, and tour/ticket assistance. Enjoy a satisfying meal at a restaurant serving our wonderful guests of Amarillo Inn and Suites. Quench your thirst with your favorite drink at a bar/lounge. Featured amenities include a business center, a computer station, and multilingual staff. This hotel has 8 meeting rooms available for events. A round trip airport shuttle is provided at no charge. ... more   less 

Additional Information about Amarillo Inn & Suites

Address: 1911 I-40 East at Ross/Osage Street, Amarillo, TX 79102 (Formerly Clarion Hotel Amarillo)
Region: United States > Texas > Amarillo
Price Range: €43 - €75 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Amarillo Inn & Suites 3*
Number of rooms: 150
Reservation Options:
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Also Known As:
Holiday Inn Amarillo-i-40 Hotel Amarillo
Amarillo Holiday Inn
Hotel Style:
#1 Best Value Hotel in Amarillo
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Questions & Answers

Questions? Get answers from Amarillo Inn & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room away from the highway.”
 of 5 bubbles royb858, 8 Mar 2017 | Read review
“My Room was on Atrium (interior) side, 4th floor. Quiet. No highway noise. Very comfortable!”
 of 5 bubbles kathy20112112, 12 Feb 2017 | Read review
“Check it out online awesome”
 of 5 bubbles mrglmiller, 11 Feb 2017 | Read review
“Pillows were not too comfortable and could hear a large dog barking down the hall while trying to sleep ”
 of 5 bubbles victorias134, 27 Jan 2017 | Read review
“get a room located near the front of the hotel, No matter what floor.”
 of 5 bubbles terriblet54, 21 Jan 2017 | Read review
5 of 5