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Checked in at 11 pm only to have to wait on the receptionist to get computer paper from the back room to load the printer to be able to print my contract. Staff should be aware of their needs at all times. Then, utensils poorly...More
Response from IHGService, Guest Relations Manager at Staybridge Suites Amarillo-Western CrossingResponded 1 week ago
Thanks for taking time to write your review about our hotel. It is regrettable that the amenities, service of our staff and breakfast fell below your expectations. Kindly accept our sincere apologies for falling short of your expectations. Thank you for bringing this...More
We take trips regularly where we stay in or around Amarillo. We are always looking for a great hotel for us and the kids too. This place is great! The rooms are very clean, very nice, and new. They provide so many things that none...More
Management response:Responded 6 September 2017
I am so happy to hear that your stay with us was more than expected. Thank you so much for your feed back. Our team works vary hard to make sure your stay is as memorable as possible. We cant wait to see...More
There were just a lot of little things that seemed odd about this particular hotel. We've stayed in Staybridge Suites before and had wonderful experiences. The only thing that really was frustrating for my husband was that he couldn't get the icemaker to work properly....More
1 Thank 404bettyf
Response from IHGService, Guest Relations Manager at Staybridge Suites Amarillo-Western CrossingResponded 30 November 2017
Thank you so much for staying with us and for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for....More
The place was fine apart from a few things
There is no egg in the scrambled egg...it's some synthetic substitute that is absolutely disgusting and inedible.. such a shame
The room was nice but the toilet was not cleaned properly there was grime and dare...More
Response from Kat M, Director of Sales at Staybridge Suites Amarillo-Western CrossingResponded 2 October 2017
I am so sorry that your stay with us did not meet your expectations. We will be addressing these issues with our staff promptly. We always love hearing from our guests because it helps us in so many ways! I do hope that...More
In 2014, I stayed at the Staybridge suites and gave it raging reviews. This time, I am not sure what was different, I can’t put my finger on it but something seemed a little off. When I first checked in the TV in room 415...More
Thank Walter C
Response from Kat M, Director of Sales at Staybridge Suites Amarillo-Western CrossingResponded 25 September 2017
I am so sorry to hear that your stay was not as you had expected. We have recently gone through a lot of changes here at the hotel so that my be what you have sensed. Also our cable provider has had a...More
US$98 - US$182 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#5 Romantic Hotel in Amarillo
Non-Smoking Rooms ,
Number of rooms
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As I can't speak for the hotel, only as a guest who stayed there, I cannot answer your question. I would call the hotel. I highly recommend it as it is fairly new, the rooms are large, and they give you complimentary... More
As I can't speak for the hotel, only as a guest who stayed there, I cannot answer your question. I would call the hotel. I highly recommend it as it is fairly new, the rooms are large, and they give you complimentary breakfast and dinner.