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BEST WESTERN PLUS Addison Galleria Hotel

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355 Reviews from our TripAdvisor Community

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There are newer reviews for BEST WESTERN PLUS Addison Galleria Hotel
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Showing 345: English reviews
Austin, Texas
Reviewed 16 October 2016

Stayed here based on decent ratings from tripadvisor and an OK rate. Room stunk of mold and mildew. We were so tired, we just went to sleep. Woke up with bad allergies due to the mold. Felt terrible all day. Room was relatively clean, I think the problem was with the HVAC system. Beds were clean everything was decent but...

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Helpful?
Thank JustinH
Andy P, General Manager at BEST WESTERN PLUS Addison Galleria Hotel, responded to this review

Thanks for sharing your experience at Best Western Plus. We are sorry to hear that our service did not live up to the expectations you had. We strive to provide personalized service to each and every guest and it seems in your case this did not happen. We really apologize for the inconvenience.

Reviewed 11 October 2016

We stayed at this location for two nights. The hotel was in a hidden location with a small sign that you could barely see. Once we checked into the room it was clean but had a urine smell. I started to itch on the second day and by the end had bites all over me.

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Helpful?
Thank Lynette T
Andy P, General Manager at BEST WESTERN PLUS Addison Galleria Hotel, responded to this review

Thanks for sharing your experience, we are sorry to hear that our service did not live up to the expectations you had. We strive to provide personalized service to each and every guest and it seems in your case this did not happen. We pride ourselves in being a top-notch clean hotel with outstanding guest service. We are sorry to...

A TripAdvisor Member
2 reviews
1 helpful vote
Reviewed 8 October 2016 via mobile

Very clean and nice area . Hotel is well kept and clean. Staff is friendly and helpful. Area has a couple of movie theaters and plenty of nice places to dine either upscale right down to fast food. Shopping nearby as well.

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Thank A TripAdvisor Member
Andy P, General Manager at BEST WESTERN PLUS Addison Galleria Hotel, responded to this review

Thank you for staying with us and thanks for the 5 star review. Glad to hear that you had a fabulous Best Western Plus Addison Hotel experience during your recent visit to Dallas. We appreciate all of your wonderful comments and hope to see you again soon.

corpus christi texas, United States
Reviewed 5 October 2016

Arrived and commode would not flush. Bad Sewer odor. Transfer to another room, requested 2 extra pillows. Pillows never delivered. Went to service desk and informed that they were out of extra pillows. Pass by maid storage room and notice 20 extra pillows store in shelves. The sewer odor continued.

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Helpful?
Thank Ricardo R
Andy P, General Manager at BEST WESTERN PLUS Addison Galleria Hotel, responded to this review

Thanks for staying with us and thank you for taking the time to share your feedback. While we do appreciate kind comments, I am very sorry that condition of your room wasn't what it should've been upon check-in. I have shared your experience with the staff and hopefully we will be able to make some very much needed improvements in...

Springfield, MO., United States
Reviewed 3 October 2016

We will stay no were else. Great place cosmetically, safe, service was outstanding, internet strong, ideal location, breakfast was good, no complaints at all. Staff were very nice! The bed was absolutely the best I have ever slept on in a hotel. It worked great for us.

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Thank Charley L S
Andy P, General Manager at BEST WESTERN PLUS Addison Galleria Hotel, responded to this review

Thanks for staying with us and thank you for the five star review. I'm glad that you were able to have a wonderful experience. Very glad to hear that our staff served you well and we hope to have the pleasure of seeing you again soon.

Dallas, Texas
Reviewed 19 September 2016

I almost didn't book this hotel because the pictures looked dated with the plaid carpeting, but I was very pleasantly surprised when I got there! Appears to have recent improvements-room decor was tasteful, linens were crisp & clean-bed was so comfortable! Microwave & fridge in our room was nice, typical amenities in the bathroom. Front desk was super helpful-I was...

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Helpful?
Thank AmberHavingFun
Andy P, General Manager at BEST WESTERN PLUS Addison Galleria Hotel, responded to this review

Thank you for reviewing your stay with us! We are so happy you enjoyed your time here with us and that you were able to take advantage of our amenities such and our free breakfast. I also appreciate your feedback on our staff and service, we hope to welcome you back in the near future.

Aurora, United States
Reviewed 27 August 2016

Everything was wonderful - Location etc. Maybe price a ;ittle high. Will check around next time. The price of the hotel has been increasing steadily. There are several hotels in that area that are great to stay in. The next time I will check out the area.

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Thank John M
Andy P, General Manager at BEST WESTERN PLUS Addison Galleria Hotel, responded to this review

Thanks for staying with us, I'm glad you loved our fabulous location and I'm glad that your experience was wonderful, give us a call the next time you are in the area and we can give you our best price available.

Rockwall, Texas
Reviewed 25 August 2016

Every time my husband and I stay here every 2 weeks, its just awesome. A home away from home! Thank you Gabriel is an awesome employee and really shows great customer service every time we visit! Thank you!

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Helpful?
Thank Ashley D
Andy P, General Manager at BEST WESTERN PLUS Addison Galleria Hotel, responded to this review

Thank you for your review. I appreciate the details you provided especially on your interaction with Gabriel, he is a long time employee with our company and is as genuine and kind as they come. I am so glad that you and your husband enjoyed your time with us.

Lubbock, Texas
Reviewed 18 August 2016 via mobile

I was a little worried after reading the reviews, but I did not see most of the complaints that were mentioned. The room was much larger than I expected, and very clean. There was a slight smell in our room, but nothing as bad as people mentioned. We did see a couple roaches in the hall, but none in our...

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Thank jdog1713
Reviewed 13 August 2016 via mobile

Stayed for two nights on a business trip. Arrived very late (after 11:30 pm) and the desk person quickly took care of my reservation. The room was spacious and the bathroom clean and up to date. I don't tend to sleep well in hotels so I'm not going to comment on the bed. Liked how close the hotel is to...

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Thank darxhow

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Business Centre with Internet Access
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The ALL-NEW Best Western Plus-Addison Galleria Hotel is located in the heart of Addison-North Dallas, only minutes from the famous Dallas Galleria and North Park Mall. Major attractions are Cavanaugh Flight Museum, Cotton Bowl - Fair Park, Dallas Convention Center and Addison entertainment district with over 175 restaurants in the area. Business travelers will find this location convenient to major corporate offices in the Addison and North Dallas, Addison Airport. We offers comfortable rooms with microwaves, refrigerator, Complimentary Deluxe Breakfast, internet, business center and after a long day you can enjoy our outside pool. We welcome all church and sports groups and family reunions with over 40 rooms with double queen beds and only minutes away from Frisco, Plano and Carrollton where most of the tournaments are being played. All new beddings, flat panel TV's with HD channels. Many enjoyable venues within walking distance. ... more   less 

Additional Information about BEST WESTERN PLUS Addison Galleria Hotel

Address: 14975 Landmark Blvd, Addison, TX 75254-6709 (Formerly Comfort Inn by the Galleria)
Region: United States > Texas > Addison
Price Range: €73 - €89 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN PLUS Addison Galleria Hotel 2.5*
Number of rooms: 86
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Also Known As:
Comfort Inn Fort Worth
Dallas Comfort Inn
Hotel Style:
#2 Best Value Hotel in Addison
#9 Family Hotel in Addison
#10 Business Hotel in Addison
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS Addison Galleria Hotel staff and other travellers.
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11 hours ago
over a year ago
Fox River Grove

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Questions? Get answers from BEST WESTERN PLUS Addison Galleria Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try not to book a room with a Jacuzzi in it.”
 of 5 bubbles John1516, 2 Nov 2016 | Read review
“take something to spray for bed bugs”
 of 5 bubbles 883lynettet, 11 Oct 2016 | Read review
“Ask to stay in the back and upstairs, you can park your car around back and keep watch on it.”
 of 5 bubbles 367owenm, 9 May 2016 | Read review
“Parking surrounds the hotel so if you get rooms near one of the stairwells it provides easy access to your car.”
 of 5 bubbles IkoIkoIko, 4 Apr 2016 | Read review
“Ask to be lodged in an inner hall, away from vending machines.”
 of 5 bubbles Irishlandscape, 20 Mar 2016 | Read review
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