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Holiday Inn Express Abilene Mall

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56 Reviews from our TripAdvisor Community

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Showing 56: English reviews
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Reviewed 2 weeks ago via mobile

During the check in process I was very pleased with Shannon and Monica both were very professional and nice it felt like I was checking my self into the hotel. And me and my girlfriend got to know both of them more during our weekend and they both just went above and beyond what my expectations were staying at a...

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Helpful?
Thank cmeyer7
Lubbock, Texas
Reviewed 3 weeks ago

When we first arrived we had a little issue with our room key not working but the staff was so kind and helpful. The lady working the desk even helped me move my things into my new room. Which was so clean and quiet, the shower in the moring was even nice and warm. The hotel location was quite convientent...

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Thank coconutlhs
Washington DC, District of Columbia
Reviewed 12 March 2017

Greeted by fresh baked cookies and a friendly staff. The room was clean and spacious and the hotel was conveniently located in the center of everything you could possibly need with easy access to the interstate. Overall, good place to stay at a decent price.

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Helpful?
Thank Cameron F
IHGService, Guest Relations Manager at Holiday Inn Express Abilene Mall, responded to this review

Dear Cameron F, Thank you for posting your review regarding your stay and for choosing us for your travel needs. Our goal is to deliver exceptional service to all of our guest, I am happy we were able to achieve this during your stay. I appreciate you kind words regarding the hospitality of our staff which you received and the...

Houston, Texas
Reviewed 9 December 2016

Headed to Midland, & stayed overnight at this hotel. Friendly & attentive front desk lady. Were able to accommodate a late checkout without additional charges. Freshly baked cookies available at front desk both during check in & checkout. Clean & spacious room, but was assigned a room with double beds. The bathroom was clean & stocked with amenity kit, though...

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Helpful?
Thank anw1986
IHGService, Guest Relations Manager at Holiday Inn Express Abilene Mall, responded to this review

Dear anw1986, Greetings from the Holiday Inn Express & Stes Abilene Mall South, TX! I appreciate your time in leaving feedback about your stay at our hotel. I am happy to learn that you found your room to your liking and that our front desk staff was able to accommodate you efficiently with your late check out request. She exemplifies...

Chandler, Arizona
Reviewed 17 October 2016

I stay in Abilene quite a bit. Usually I stay at the other Holiday Inn Express on the north side of town due to convenience of how I am traveling. This past trip I stayed at the Mall South property. I was greeted by a very friendly young woman at the desk. She was very helpful in recommending a place...

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Thank shawn c
Brownsville, Texas
Reviewed 23 July 2016

I traveled to Abilene to enjoy the sights and the foods of at least two restaurants that serve Chinese. Checking into the hotel, Tanya smiled and greeted me; it made my day. I woke up about 5 AM, - I went to the desk to inquire about fresh coffee and Hope (trainee) smiled and asked if all was well and...

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Thank Gonzalo D
Cleburne, Texas
Reviewed 26 June 2016

Had a wedding to attend and needed a nice place for just one night. This property is clean, well located with friendly and attentive staff. They went out of their way to accommodate a special request for my group. We had two rooms and no complaints from any of our travelers. If you need a quick stop for overnight, this...

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Thank brad4226
Houston, Texas
Reviewed 25 June 2016 via mobile

Very nice room it's what I've come to expect from HI Express. Probably the lowest quality breakfast of all the HIE's we've stayed in. Fake eggs; ham steak?? nothing but a slice of sandwich meat; the cinnamon rolls saved the breakfast. Good coffee! Just upgrade the other items.

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Thank John T
Reviewed 22 June 2016 via mobile

Found pubic hair in bathroom corner😖 that alone made me do this review. I love holiday inn but this one is just gross. The walls weren't wiped down, beds were poorly made and the floors were not cleaned. At least the toilet looked clean as did the sink. Staff was friendly but the pool wasn't filled when we stayed. Overall...

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Helpful?
Thank Lisa F
IHGService, Guest Relations Manager at Holiday Inn Express Abilene Mall, responded to this review

Dear Lisa F, Thank you for taking the time to write a review about your stay with us. We are pleased to know that you found our staff to be friendly. However, we would like to apologize for falling short of your expectations regarding our pool and room cleanliness. Your feedback is troubling and will surely be looked into. Rest...

Odessa, Texas
Reviewed 6 June 2016 via mobile

Nice hotel, we've stayed here a couple times before. Friendly staff, clean comfortable rooms and conveniently located to everything in Abilene. I would definitely recommend! Pool is outside weather permitting its very nice. Overall good experience as usual.

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Helpful?
Thank Gretchen Robin A
Prmindr, Public Relations Manager at Holiday Inn Express Abilene Mall, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Management

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Self-Serve Laundry
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
The newly built Holiday Inn Express hotel features an elegant three story/indoor corridor layout with easy access from Highway 83/84/277 and I-20. We are located less than a mile from the Mall of Abilene and only minutes from McMurry University, Dyess AFB and the Abilene Regional Airport. We also are close to many area attractions including movie theaters, shopping, golf courses and within walking distance of several restaurants. Other features include a fitness center with an outdoor whirlpool, business center, free internet access in all rooms, secure electronic locks, elevator access, meeting room facility, and a free continental breakfast! Visit Abilene, TX and stay smart at the Holiday Inn Express Hotel. ... more   less 

Additional Information about Holiday Inn Express Abilene Mall

Address: 3112 S Clack St & Hwy 83, Abilene, TX 79606
Region: United States > Texas > Abilene
Price Range: €87 - €146 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Abilene Mall 2.5*
Number of rooms: 66
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Also Known As:
Holiday Inn Express Abilene Mall Hotel Abilene
Holiday Inn Abilene
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Questions & Answers

Questions? Get answers from Holiday Inn Express Abilene Mall staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I had an upper floor corner room facing the highway and near the elevator. No sound problems at all.”
shawnc332, 17 Oct 2016 | Read review
“All rooms are suitable - The quality of the rooms have been above average compared other hotels.”
533gonzalod, 23 Jul 2016 | Read review
“Upper floor on the back side of the property are quieter. There is a highway on the east side.”
brad4226, 26 Jun 2016 | Read review
“Join the IHG rewards club. The points doesn't expire. I have saved enough points for free rooms”
Tgow4319, 18 May 2016 | Read review
“Only one elevator, so if you are an impatient person, ask for a first floor room.”
peabodytex, 9 Jun 2014 | Read review
5 of 5