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Courtyard Knoxville Airport Alcoa

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#4 of 15 Hotels in Alcoa
Certificate of Excellence
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Courtyard Knoxville Airport Alcoa
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248 Reviews from our TripAdvisor Community

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Showing 246: English reviews
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Mansfield, Ohio
Reviewed 3 days ago NEW

The people were great especially Madison and Leah Lane. Very accommodating and willing to go the extra mile to make sure all their hotel guests were taken care of and happy. Food was really good and airport transport was on time and even scheduled you for airport pickup and drop off even though the shuttle wasn't running at specific times.

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Helpful?
Thank trisacher2017
Reviewed 6 days ago NEWvia mobile

Been here a few times now. Not by choice this last time, and service hasn't improved. Last visit they didn't bother to service the room until I requested in the evening. They also charged a large deposit before I arrived. No biggie as some hotels do. However, they mysteriously couldn't find it to apply it to my room as I...

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Helpful?
Thank Mark J
Alexandra W, Front Office Manager at Courtyard Knoxville Airport Alcoa, responded to this review

We are terribly sorry for the inconveniences you experienced while being our guest.

Reviewed 1 week ago

The hotel was a great place to stay for business. It was right near the airport, and easy to get to. The highway in front of the hotel made for difficulty getting back out from the hotel to the airport, but patience is a virtue. The highway is VERY busy. The staff at the hotel was very nice, and were...

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Thank Tikket
Reviewed 2 weeks ago via mobile

We stayed here while visiting Knoxville for a wedding. The staff was very nice and helpful, bringing extra towels for our kids who were in the pool until late at night and then again early the next morning. The hotel was modern, clean and safe with lots of room to spread out. They have breakfast although it is not free....

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Helpful?
Thank indyoes
Alexandra W, Front Office Manager at Courtyard Knoxville Airport Alcoa, responded to this review

Thank you very much for sharing your experience with us, we are delighted that you enjoyed your stay!

Reviewed 3 weeks ago via mobile

I met a few people from work to conduct interviews here. We rented a meeting room. The beverage manager was excellent and very pleasant. We had beverages as well as lunch brought in for the day. The air conditioning worked, there was a presentation screen, ample power and great wifi. I have no complaints here and I hope to have...

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Helpful?
Thank joe c
Alexandra W, Front Office Manager at Courtyard Knoxville Airport Alcoa, responded to this review

Thank you for sharing your experience while being our guest. We are very happy that we met all of your needs for your interviews-and hope that you found some good candidates as well!

Columbus, Ohio
Reviewed 3 weeks ago

The room is very modern and up to date. The location is right beside the airport. This may cause issues for light sleepers as planes come in at all hours. A few planes did wake me up but I was able to go right back to sleep. The beds are very comfy. The front desk staff was very overwhelmed when...

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Helpful?
Thank Dana J
Alexandra W, Front Office Manager at Courtyard Knoxville Airport Alcoa, responded to this review

Thank you very much for sharing your feedback with us, we greatly apologize that your check-in experience was less than stellar. We always aim to give the best service, even if we're a bit busy. We hope to see you again with another chance to "wow" you!

Reviewed 4 weeks ago via mobile

Maddison and Leah were amazing. Helpful and had great attitudes even though they were packed. They went from nobody at the bistro to about 40 people and handled it like champs. I will definitely stay here next time I visit Knoxville.

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Helpful?
Thank Shaun L
Alexandra W, Front Office Manager at Courtyard Knoxville Airport Alcoa, responded to this review

Thank you very much for sharing your feedback with us; things can change so quickly at a hotel and we are very grateful to have two quick-thinking associates in Leah and Madison. We look forward to serving you again soon!

Reviewed 19 March 2017 via mobile

The Marriott chain is the best for me. I travel several times during the year and conduct business at the hotel in the lobby. The restaurant with bar is outstanding here in knoxville. Leah Lane was very welcoming and went out of her way to make sure I was taken care of. I actually felt like a customer instead of...

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Helpful?
Thank Jimgauthier
Alexandra W, Front Office Manager at Courtyard Knoxville Airport Alcoa, responded to this review

Thank you for your kind words about our hotel and our bartender, Leah. I am so happy that you not only enjoyed your stay, but continue to be loyal to the Marriott Brand. We look forward to seeing you on your next trip to the area!

Louisville, Kentucky
Reviewed 2 March 2017

Stayed at this hotel for 4 nights attending a conference held at the Hilton, but decided to stay here because the accommodations are superior, but most of all the customer service and hospitality are the best. I was blown away when Millie and Julie went completely out of their way to get me some coffee when I had ran out...

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Helpful?
Thank jcrick2525
Alexandra W, Front Office Manager at Courtyard Knoxville Airport Alcoa, responded to this review

Thank you very much for taking the time to share your experience with us! We will use this as encouragement for our staff to continue to go above and beyond!

Reviewed 28 February 2017 via mobile

Customer service begins with Emilie! She was outstanding explaining everything about the hotel and local dining. Room was perfect. I will be staying here again. I never have had a bad experience when I stay at Marriott!

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Thank thejtos
Alexandra W, Front Office Manager at Courtyard Knoxville Airport Alcoa, responded to this review

Emilie has been a wonderful addition to our family here in Alcoa, and we are very happy to have her on our team! We hope to see you again soon!

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Pool
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Restaurant
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Breakfast Available
Official Description (provided by the hotel)
Courtyard by Marriott Knoxville Airport Alcoa is a top choice among hotels near Knoxville airport in Knoxville, TN. If fact, McGhee Tyson Airport is just moments away and we offer a free shuttle to the airport. Stay with us in our Knoxville, TN hotel and enjoy a convenient location surrounded by gorgeous views. At our hotel, our accommodations are beautiful as well. Guests enjoy light and bright public spaces, and contemporary guest rooms that have everything needed for a relaxing and enjoyable stay in Knoxville. ... more   less 

Additional Information about Courtyard Knoxville Airport Alcoa

Address: 141 Furrow Way, Alcoa, TN 37701
Region: United States > Tennessee > Alcoa
Price Range: €92 - €172 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Knoxville Airport Alcoa 3*
Number of rooms: 95
Reservation Options:
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Also Known As:
Courtyard By Marriott Knoxville Airport Alcoa Hotel Alcoa
Courtyard Alcoa
Alcoa Courtyard
Alcoa Marriott
Hotel Style:
#2 Romantic Hotel in Alcoa
#3 Business Hotel in Alcoa
#4 Family Hotel in Alcoa
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Questions & Answers

Here's what travellers have asked, with answers from Courtyard Knoxville Airport Alcoa staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“High floor, away from elevator”
Tikket, 12 Apr 2017 | Read review
“Ask for rooms away from the airport side.”
A4671DScharless, 10 Feb 2017 | Read review
“Quiet hotel at the airport!!! Who knew?!”
elizabetho212, 27 Nov 2016 | Read review
“Great black friday deal!”
susangD2956RA, 26 Nov 2016 | Read review
“Convenient to airport, great customer service, and food worth staying in for.”
grahamcrakrs, 2 Nov 2016 | Read review
5 of 5