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Holiday Inn Express Alcoa (Knoxville Airport)

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Traveller (20)
Room & Suite (20)
Pool & Beach (4)
Overview
  • Excellent48%
  • Very good28%
  • Average16%
  • Poor5%
  • Terrible3%
Travellers talk about
“front desk”(26 reviews)
“memorable stay”(2 reviews)
“pancake maker”(2 reviews)
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Free Airport Transportation
Suites
2 Star Hotel
All hotel details
Offers from Holiday Inn Express Alcoa (Knoxville Airport)
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Offers from Holiday Inn Express Alcoa (Knoxville Airport)
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Hotel deals
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (173)
There are newer reviews for Holiday Inn Express Alcoa (Knoxville Airport)
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Traveller rating
80
48
29
9
6
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LanguageEnglish
80
48
29
9
6
Show reviews that mention
All reviewsfront deskmemorable staypancake makergreat customer servicehotel is excellentroom was comfortable and cleannational parka nice place to stayextra towelsrestaurants within walking distancecades covehotel staffindoor poolwould definitely stay here againknoxville areathe young ladystaff was very friendly
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21 - 25 of 172 reviews
Reviewed 3 weeks ago

I had a booking issue and I was fortunate enough to speak to Carrie Williams and she was amazing. Great representative for this hotel. I even asked to speak to her manager I was so impressed with her.More

Thank lbirch2018
Response from FrontDesk_GM, General Manager at Holiday Inn Express Alcoa (Knoxville Airport)Responded 2 weeks ago

Thank you for reaching out regarding your recent experience. It saddens us to hear that you experienced an issue during your reservation process, and we apologize for the inconvenience. Despite the issue, we are thrilled that Carrie provided the excellent support that you needed to...More

Reviewed 4 weeks ago via mobile

Great location, excellent staff. Room was comfortable. However, it was completely devoid of any way to charge my iPhone. Had to find a standard outlet under a table, far away from the bed. Hotel is being renovated and hopefully this will fix the problem. However,...More

1  Thank Steve W
Response from FrontDesk_GM, General Manager at Holiday Inn Express Alcoa (Knoxville Airport)Responded 4 weeks ago

Dear Steve, Thank you for choosing to stay with us at Holiday Inn Express & Suites Alcoa. It was a pleasure to welcome you and we appreciate you taking the time to share your feedback. We're delighted to hear that you found our accommodations so...More

Reviewed 28 February 2018

My stay was impacted by the assistance of front desk employee, Carrie Williams, not only did she check in guests at two different terminals simultaneous to accelerate the line, she also assisted me to update my Priority account and provided me with tip to increase...More

Thank tmcarter
Response from FrontDesk_GM, General Manager at Holiday Inn Express Alcoa (Knoxville Airport)Responded 1 March 2018

We thank you for writing this review about your recent visit with us. It is wonderful to hear that our team member Carrie Williams went above and beyond to provide you and our other guests with outstanding customer service. Should your travels bring you back...More

Reviewed 17 January 2018 via mobile

I’m writing this review (which I never do) mostly because of Holiday Inn’s employee, Carrie Williams. My family (like at least 22 of us) came in for a funeral from another state and she went above and beyond to make us feel comfortable. She went...More

Thank Heather R
Response from FrontDesk_GM, General Manager at Holiday Inn Express Alcoa (Knoxville Airport)Responded 18 January 2018

Dear Heather, It is very sweet that you would share your review of Carrie. She is truly incredible and will be happy to know that she could play at least a small role in helping you during a tough time. We are glad that you...More

Reviewed 6 November 2017

Carrie Williams - she was so friendly and provided an excellent atmosphere at the front desk as well as on the phone. We liked that they had a free shuttle to the airport, and that they could wake you up to get ready for that...More

Thank mmushayamunda
Response from FrontDesk_GM, General Manager at Holiday Inn Express Alcoa (Knoxville Airport)Responded 9 November 2017

Thank you for staying with us at Holiday Inn Express & Suites Alcoa. Our staff enjoys creating a welcoming environment for all our guests and Carrie will be especially pleased you mentioned her by name. We're also glad our shuttle service and wake up call...More

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About
Amenities
Top amenities
Pool
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Free Parking
Business Centre with Internet Access
Shuttle Bus Service
Airport Transportation
Breakfast included
Meeting Rooms
Dry Cleaning
Laundry Service
Multilingual Staff
Breakfast Available
Room amenities
Microwave
Refrigerator in room
Things to do
Pool
Fitness Centre with Gym / Workout Room
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$111 - US$180 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites, Family Rooms
Details
Price range
US$111 - US$180 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites, Family Rooms
Add Photo Photos
Traveller (20)
Room & Suite (20)
Pool & Beach (4)
Dining (2)
Business Centre & Event Rooms (2)
Questions & Answers
Ask a question
aaaprilace
28 March 2015|
Answer
Response from Keith H | Property representative |
She no longer works for this location.
0
Votes
vikesfan
17 October 2014|
AnswerShow all 4 answers
Response from Keith H | Property representative |
Our service runs 24/7 with the help of a local cab company. The cost is covered by the hotel.
0
Votes
Room Tips
"The farther away from the office you get a room the quieter."
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"top floor has recently renovated rooms"
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"2nd floor always a good room"
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"look somewhere else"
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