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DO NOT STAY HERE!! Stayed at this hotel on July1 and it is an old, filthy property. Morning front desk staff (especially the young man) was extremely rude. I am an ihg rewards member who has stayed in ihg properties all over the U. S....More
Response from FrontDesk_GM, General Manager at Holiday Inn Express Alcoa (Knoxville Airport)Responded 1 week ago
Thank you for bringing your concerns to us. We welcome constructive feedback since it is an opportunity for us to improve. Please accept our heartfelt apology for service and cleanliness issues that didn't reflect our usual high standards. Your comments will be reviewed by our...More
I had a bad experience at a hotel down the street that had a very dirty swimming pool and I cancelled my reservation and left. My kids and I went on trip advisor, I was not yet a member but found this hotel. From the...More
Response from Keith H, Front Office Manager at Holiday Inn Express Alcoa (Knoxville Airport)Responded 8 September 2016
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us and that our entire staff was helpful to you. A positive guest experience is something our staff takes great pride in, so we value your...More
The staff at the hotel is excellent. The building is awful and needs not only a remodel, but a full overhaul. I would never pay full price for the room given the shear poor condition that it was in, and it's both cosmetic issues and...More
Response from FrontDesk_GM, General Manager at Holiday Inn Express Alcoa (Knoxville Airport)Responded 4 weeks ago
We appreciate your feedback and will certainly take your comments into consideration. It's nice to know that you received high-quality service from our staff. Our guests' comfort and happiness is always top of mind and knowing that you received personalized, friendly attention is always a...More
Lady at desk was nice however had no name tag, no acknowledgement of being a HI reward member, had to ask to get out points, she said they only do points cause welcome bags were expired & so they don't use them. Rooms are in...More
Thank CYNDI S
Response from FrontDesk_GM, General Manager at Holiday Inn Express Alcoa (Knoxville Airport)Responded 12 June 2017
We appreciate you taking the time to share your experience and your constructive feedback with us. We apologize that we were unable to provide you with a satisfactory stay as guest satisfaction is our highest priority. Thank you for bringing the issues you...More
Good Bed, clean but outdated room. Breakfast was very good. Quiet. Hotel seems to be under renovation but didn't see signs of current progress. Multiple food choices within easy walking distance. Good Wi-Fi connections.
Thank Cathy G
Response from Keith H, Front Office Manager at Holiday Inn Express Alcoa (Knoxville Airport)Responded 22 May 2017
Thank you so much for your review of our hotel. We will be updating all of our rooms this year to a new look and would love to have you come back to check out our rooms when they are finished.
US$102 - US$154 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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Also Known As
Holiday Inn Express Alcoa (Knoxville Airport) Hotel Alcoa ,