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MainStay Suites Alcoa Knoxville Airport

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#5 of 15 Hotels in Alcoa
Certificate of Excellence
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MainStay Suites Alcoa Knoxville Airport
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171 Reviews from our TripAdvisor Community

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Showing 170: English reviews
Maryville, Tennessee
Reviewed 29 July 2016

I can't say enough about the staff at MainStay Suites. After being away from home for Chemotherapy, we drove home (4 hour trip) to find a broken AC and a 98 degree house. I called MainStay and Jason found us a room right away. Check in was quick and for someone who was exhausted and miserable, that meant a lot...

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Helpful?
Thank meshermin
General M, Front Office Manager at MainStay Suites Alcoa Knoxville Airport, responded to this review

Thank you so much for taking the time to fill out our online survey. Your kind words mean a lot to us here at Mainstay Suites of Alcoa. It made Jason's day to read your survey, it really meant a lot to him and the rest of the Mainstay Team. We strive for excellence to ensure all of our guests...

Providence, Rhode Island
Reviewed 21 July 2016

I'll start by saying the rooms are very spacious, with all the amenities to make you comfortable. Also, nice patio area and pool. However, what won us over was Perry Prichard. We picked this hotel as a convenient location to ride our bikes through the Smoky Mountains. He saw us at breakfast the first morning and came over to introduce...

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Helpful?
Thank cmsaunders73
General M, Front Office Manager at MainStay Suites Alcoa Knoxville Airport, responded to this review

We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. Kind regards, Front...

Johnson City, Tennessee
Reviewed 13 July 2016 via mobile

From the moment we entered the building there was a pleasant vibe. We were greeted warmly and when we asked to change rooms it was handled immediately! The bed was comfortable and the pool was nice to have in the early evening. We would definitely return to this location 👍

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Helpful?
Thank Dwhblue7
General M, Front Office Manager at MainStay Suites Alcoa Knoxville Airport, responded to this review

Thank you for taking the time to tell us about your stay at our Hotel. It is our goal to ensure all of our guests feel at home away from home. Thank you again and we hope to see you again real soon.

Reviewed 9 July 2016

Great location to the Airport and downtown Knoxville!! Excellent and Friendly staff! Clean and comfortable hotel for a great price! Restaurants and shopping near by for convenience. Also close to the Smoky Mountains!

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Helpful?
Thank Karlene R
General M, Front Office Manager at MainStay Suites Alcoa Knoxville Airport, responded to this review

We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. Kind regards, Front...

Alcoa, Tennessee
Reviewed 7 July 2016

Excellent stay. Staff are well very well trained. Room and all facilities were clean. Was interested in a motorcycle trip and the assistant manager could not have been more helpful. Color, waterproof maps were provided along with his comments on sites to see.

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Helpful?
Thank rkubel38
General M, Front Office Manager at MainStay Suites Alcoa Knoxville Airport, responded to this review

Thank you so much for telling us how you enjoyed your stay at our Hotel. We strive for excellence to ensure all our guests feel at home away from home. It is our pleasure to serve you and hope to see you again real soon.

Chesapeake, Virginia
Reviewed 5 July 2016

When my motorcycle needed an overnight repair as part of my 3,800 mile trip, locals told me of a great hotel. It happened that Perry Prichard (Director of Sales for Mainstay Suites of Knoxville/Alcoa) was in the store. In discussion Perry thanked me for my military service and offered to drive me to the hotel). I had no reservations but...

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Helpful?
Thank chazRT08
General M, Front Office Manager at MainStay Suites Alcoa Knoxville Airport, responded to this review

We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. Kind regards, Front...

Shropshire, England
Reviewed 28 June 2016

We stayed here for 6 nights as we wanted a base to explore this side of the Great Smokies, it proved to be a good choice at a very reasonable cost. We did have a serious issue (not of our making) on arrival with our room, I will not enlarge on it here because it was not the hotels fault...

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Helpful?
Thank stokersam
General M, Front Office Manager at MainStay Suites Alcoa Knoxville Airport, responded to this review

We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. Kind regards, Front...

Albuquerque, New Mexico
Reviewed 28 June 2016 via mobile

My son, his four classmates and teacher traveled from Albuquerque to Knoxville for the purpose of a conference. We attended this conference in May and stayed at the Mainstay Suites for five nights. The place is old, outdated and badly kept. The rooms were only cleaned to satisfy what you could see but don't peak behind a tv or chair...

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2Thank ymmierx
General M, Front Office Manager at MainStay Suites Alcoa Knoxville Airport, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience...

Franklin, Tennessee
Reviewed 17 June 2016 via mobile

I am a profession musician. I travel the world singing my songs and playing my guitar. I have stayed at every kind of hotel, motel, B&B imaginable. My stay last night at The Mainstay Suites in Alcoa Tn ranks up with one of the best. Great big rooms, clean and very friendly. The woman who served breakfast served me with...

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Helpful?
Thank TotalPic
General M, Front Office Manager at MainStay Suites Alcoa Knoxville Airport, responded to this review

Thank you so much for taking the time to complete our online survey. It was our pleasure to serve you at our hotel. We are happy to hear that you enjoyed your stay and our great breakfast. Thank you again and we hope to see you again soon.

Potsdam, New York
Reviewed 25 May 2016

Spent 3 days in Alcoa/Maryville. The MSS was our base of operations. What a great place. Room was very spacious and clean. The only thing that really needed attention was the room-to-room fan that blows hot or cold air from the main room into the bedroom. (we were in a very spacious suite). It was quite dirty...a good 3 minute...

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Helpful?
Thank weilmd2016
General M, Front Office Manager at MainStay Suites Alcoa Knoxville Airport, responded to this review

Thank you so much for completing our online survey. We are very happy to hear you were very happy and that the Room was very spacious and clean, The management and staff were all VERY helpful, friendly, and courteous. The breakfast was very good and that the rate was VERY reasonable, and included the breakfast. We at Mainstay strive for...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Self-Serve Laundry
  • Breakfast Available
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
The Knoxville MainStay Suites is located just minutes from the Knoxville Airport (McGhee Tyson Airport), the University of Tennessee and downtown Knoxville. Our Knoxville, Tennessee hotel is conveniently located to the nearby cities of Oak Ridge, Pigeon Forge, and Gatlinburg. The MainStay Suites Knoxville TN hotel is just minutes away from: Alcoa Aluminum, Maryville College, Knoxville Convention Center, Neyland Stadium, Blount County Industrial Par, the University of Tennessee Medical Center, and Knoxville Zoo. We offer Blink charging stations for electric cars on-site, so our guests and their vehicles can charge overnight! ... more   less 

Additional Information about MainStay Suites Alcoa Knoxville Airport

Address: 361 Fountain View Circle, Alcoa, TN 37701
Region: United States > Tennessee > Alcoa
Price Range: €63 - €94 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — MainStay Suites Alcoa Knoxville Airport 2.5*
Number of rooms: 80
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Also Known As:
Mainstay Alcoa
Alcoa Mainstay
Hotel Style:
#1 Best Value Hotel in Alcoa
#3 Family Hotel in Alcoa
#5 Business Hotel in Alcoa
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Questions & Answers

Here's what travellers have asked, with answers from MainStay Suites Alcoa Knoxville Airport staff and other travellers.
3 questions
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West Palm Beach, Florida
over a year ago
South Fulton, Tennessee
Sevierville, Tennessee

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Questions? Get answers from MainStay Suites Alcoa Knoxville Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Prefer full suite over single suite. Room facing the pool was great in Dec, but could potentially be considered noisy while in use.”
 of 5 bubbles travelswmypetz, 2 Jan 2017 | Read review
“ask questions! ball tournament's, why so full?”
 of 5 bubbles cigarettetopgun, 21 Nov 2016 | Read review
“We were on 2nd floor no complaints.”
 of 5 bubbles pmazz278, 10 Aug 2016 | Read review
“All the rooms looked great but dinner is easy with nearby walking distance restaurants and the free breakfast was terrific.”
 of 5 bubbles chazRT08, 5 Jul 2016 | Read review
“High floor probably best.”
 of 5 bubbles stokersam, 27 Jun 2016 | Read review
5 of 5