I came up from the Bay Area with my dog for a hiking and theater trip. Jim, the innkeeper, was such a terrific guide and just a joy to be around. The room was clean and cozy. The kitchen was well-equipped. The location was perfect. I will definitely come back here and I'm especially excited for the winter ski vacation plans I know are in the works.
My wife and I were coming to Ashlan for plays. We were looking for inexpensive motels. We need ia place to park our small 16' trailer. The manager, Dee, said that she thought she had a place that would fit our trailer, but in case it didn't fit, she walk the nearby streets to confirm there was no parking limit if we had to park our trailer on the street. When we got there for an early check in, she was very welcoming and gave as an upgraded Room. The new housekeeper, Vanessa, was also very friendly and cheerful. It is a quaint 1940 ish era motel. Our room was updated to modern décor and very comfortable. The grounds are well kept, with nice garden sitting area. It is an easy 1/2 mile walk to the Oregon Shakespeare Festival. We had a delightful time.
My parents booked a room here through hotels.com for two nights (had an email confirmation). We were informed that the hotel only had them booked for one night and needed my parents to vacate. My father is disabled, and our flight back to LA wasn’t until the next morning. We were working with the hotel manager, who did apologize several times and could see our frustration about the matter; however, I did not feel that she was being genuine and didn’t really take the mix up seriously. She was only concerned with defending herself and her establishment, and almost trying to make us feel guilty by booking through a third party. I do agree that hotels.com is to blame in part; however, this should have been confirmed at the check in process as opposed to checkout. The manager did try to make arrangements with the staff to try to get us a room, but I was not happy with her overall demeanor and attitude so I booked a much more comfortable hotel in Medford right by the airport. I understand that it’s a glitch and accidents happen and she mentioned it’s happened several times this week; despite that, it is her responsibility to reach out to third party booking websites and complain when they are overbooking their property. My parents are older and my dad has limited mobility, this was a very difficult for him to pick up and move to a different town. You need to establish solid and timely problem solving skills if you want to ensure guest satisfaction.…
This property is in the process of changing ownership. Rooms are updated but still retain a 40's motor lodge vibe. Our room's heating / AC unit worked fine, but the dials were long gone, so there was a wrench left on top so you can work the settings. Which was kind of funky.
This is a nice place, clean and quiet. It was nearly half the cost of many other places to stay in town. Conveniently close and walk-able to downtown with all the stores and restaurants. Would recommend!