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City Garden Suites

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City Garden Suites
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526 Reviews from our TripAdvisor Community

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Showing 448: English reviews
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Parramatta, Australia
Reviewed 6 days ago NEWvia mobile

I stayed at this hotel on my last trip and I found it to be very satisfactory. From the airport transfer they arranged, through to a seamless checkin. The 2nd night I held a birthday party, I dropped gifts off at reception and continued on. 1 week later (whilst on Boracay) I realized I had left them at the hotel....

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Helpful?
Thank Chindit1944
Management response:

Dear Chindit1944, Warm Greetings from City Garden Suites! Thank you for your tremendous review. It's very heartwarming to know that our staff were able to deliver the quality service you deserve which is our utmost priority. We pride ourselves for having the best team doing the great job. It was our pleasure of serving you and looking forward to welcoming...

Sevenoaks, United Kingdom
Reviewed 1 week ago via mobile

Exceptional breakfast, excellent staff service from check in to all round,with very comfortable bed in a cosy 1 bed apartment this place can only be described as impressive . My only niggle was the balcony light which kept the room in light as it cannot be turned off and curtains do not cover all the window. One of few to...

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Helpful?
Thank alanflow
Management response:

Dear Alanflow, Warm Greetings from City Garden Suites! Thank you for providing us a wonderful review. I am pleased to know that you find our staff as excellent and that your were satisfied with our accommodation. Rest assured that we will look into your comments about the balcony lights and the block off curtains in your room. It was our...

Cebu Island, Philippines
Reviewed 1 week ago

We booked a deluxe room for two through Expedia and it was somewhat embarrassing to be told by the restaurant staff that the booking came with only one complimentary breakfast set. "How would you like to pay for the other set?" was our morning greeting. This introduction left a poor taste in our mouths but the incident was later sorted...

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Helpful?
1Thank teecup
Management response:

Dear Teecup, Warm Greetings from City Garden Suites! Thank you for providing us a positive review. We are happy to know that our frontdesk staff was able to turn around by providing an apologetic explanation for your confusion with regards to the breakfast package which gives you the positive impression with our service. I'm glad also you find our place...

Reviewed 2 weeks ago via mobile

Small rooms in a red light district.. Nothing to see or do unless you catch a taxi quite far away. Management aren't too generous with attending to complaints - varying from lack of house keeping, differences in opinion about advertised bed sizes and to what appears to be a "dating agency" operating downstairs. We wanted a refund as we paid...

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Helpful?
1Thank Amy R
Management response:

Dear Amy R, Warm Greetings from City Garden Suites! Thank you for providing us a review. I am sorry to hear that you were not satisfied with your recent stay with us. Our hotel is situated in the heart of Manila district nearby establishments such as St. Luke's Medical Center, Robinson's Mall and U.S Embassy and historical sights such as...

London, United Kingdom
Reviewed 2 weeks ago

Sister hotel to my favourite the Lotus Garden which is down the road. I only ended up here when the Lotus had no rooms available, which is a shame for them because I got to find out how good this one was! Location wise this is in an "interesting" part of town by which I mean it is surrounded by...

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Helpful?
1Thank Graham A
Management response:

Dear Graham A, Warm Greetings from City Garden Suites! Thank you for your positive review. I am glad that you ultimately find the good side of us on your first stay. Comfort and customer service are our top most priority. Until your next visit, see you soon. Best Regards, Edelyn Morales General Manager

Saint-Genis-Pouilly, France
Reviewed 3 weeks ago via mobile

Centrally located, very close to the old town and the Rizal Park, hotel offer ok rooms. Clean, but no way to tune the air con, room is pretty small. Breakfast is good. Hotel staff is nice and helpful.

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Helpful?
1Thank Greg B
Management response:

Dear Greg B, Warm Greetings from City Garden Suites! Thank you for your time in providing us a good review. I am glad that you find our location helpful as we are centrally located to important establishments and historical places. Our standard rooms have smaller sizes but you may try our higher category rooms with larger sizes on your next...

Beverwijk, The Netherlands
Reviewed 20 January 2017

I received my loved one with joy and City garden felt like a home. The service was good and the people very friendly. The furniture also comfortable. In 15 minutes walking the very nice Rizal park without any disturbance. Nice wooden floor.

Review collected in partnership with this hotel
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Helpful?
Thank 469frank
Management response:

Dear 469frank, Warm Greetings from City Garden Suites! Thank you for providing us a 5 star rating. We are delighted to know that your stay with us was a memorable and enjoyable one. We pride ourselves in providing an excellent customer service with good value for money and I'm glad that it seems we impressed you with this. I will...

Reviewed 17 January 2017

Their Deluxe room is big. In general, it's is clean and well-maintained. Except for the bath tub which has stains. Also upon checking-in, there are no toiletry supplies in the room. We still need to request from the staff who also provided us with unsealed hotel slippers (which I think came from the other room that he just finished cleaning....

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Helpful?
Thank Melannie A
CGSManila, General Manager at City Garden Suites, responded to this review

Dear Melannie A, Warm Greetings from City Garden Suites! Thank you for taking time to write a review. I am sorry to hear that there was no set-up of toiletries inside your room. Room amenities such as soap and shampoo are our standard room set-up and should be available inside the room when guest check-in. I will look into this...

Urdaneta, Pangasinan, Philippines
Reviewed 14 January 2017 via mobile

Pros 1.Service I reserved two(2) superior rooms despite no deposit they reserved the room for us plus they upgraded one(1) of the Superior rooms to Bedroom Suites Twin because they run out of Superior rooms with the same price👌🏻 I called the front desk so many times regarding some queries they were very accommodating to answer all my questions. 2.Room...

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Helpful?
Thank Chinky P
CGSManila, General Manager at City Garden Suites, responded to this review

Dear Chinky P, Warm Greetings from City Garden Suites! Thank you so much for your wonderful review. I am glad that you were satisfied with your recent stay with us. Please be informed that we are now in the process of upgrading our breakfast buffet array, I hope we could serve it you by your next visit then. We also...

bonifacio global city
Reviewed 27 December 2016

it was near the malls and restaurants. very accessible plus the staff were all friendly, smiling and greeting the guests. room was impecably clean and bed was so comfy. i loved the suite we booked. i wished we could stay there for a week! breakfast buffet was okay, just provide more options and replace the hotdogs with another brand (tasted...

Review collected in partnership with Asiatravel.com
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Helpful?
Thank kittywanderlust
CGSManila, General Manager at City Garden Suites, responded to this review

Dear Kittywanderlust, Warm Greetings from City Garden Suites! Thank you very much for providing us a very nice review. I appreciate your kind words and acknowledging the services we provided. Our ultimate goal is to provide the quality service with good value for money and I guess we impress you for this. I will take note of your objective comment...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Breakfast included
  • Free Parking
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Free Parking
  • Multilingual Staff
Official Description (provided by the hotel)
City Garden Suites Manila is a Standard Class Hotel and an ISO 9001:2008 Certified in all aspects of its operations. One of the 3 properties under the City Garden brand, has emerged to be first-in-mind for hotels in the Philippines' capital city. The hotel offers top class accommodation with business character and elegant furnishings that provide guests value for their money. A great choice for business and leisure travelers who are seeking comfort, affordable rates and cozy ambiance that is so relaxing and refreshing. Every guestroom offers modern and up to date facilities and five star quality amenities bringing new dimensions in luxury and leisure. ... more   less 

Additional Information about City Garden Suites

Address: 1158 A. Mabini Street | Ermita, Manila, Luzon 1000, Philippines
Region: Philippines > Luzon > Metro Manila > Manila > Ermita
Price Range: €43 - €62 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — City Garden Suites 3*
Number of rooms: 142
Reservation Options:
TripAdvisor is proud to partner with Booking.com and Hotels.com so you can book your City Garden Suites reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
City Garden Hotel Manila
City Garden Manila
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Questions & Answers

Here's what travellers have asked, with answers from City Garden Suites staff and other travellers.
5 questions
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Questions? Get answers from City Garden Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“High floor; the suites are larger”
 of 5 bubbles 92grahama, 9 Feb 2017 | Read review
“no refrigerator inside the suite. ”
 of 5 bubbles kittywanderlust, 27 Dec 2016 | Read review
“Heart of the City”
 of 5 bubbles TravellerAchin, 15 Dec 2016 | Read review
“I prefer to get the lower floors cz you can use the stairs anytime if their elevator is busy.”
 of 5 bubbles Vaniebs, 26 Nov 2016 | Read review
“I continuously had to ask for bottled water because housekeeping didn't consistently replace the used bottles. Coffee bar was dismal, just enough for 2 cups. ”
 of 5 bubbles corynicolson, 24 Oct 2016 | Read review
5 of 5