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PARKROYAL Kuala Lumpur

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PARKROYAL Kuala Lumpur
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3,055 Reviews from our TripAdvisor Community

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Showing 2,721: English reviews
Reviewed 3 August 2014

The orchard club was well worth the extra money. The staff were excellent the only complaint from my wife was the need for a more powerfull hair dryer. We were treated very well even gave us breakfast on checking in.

Review collected in partnership with Pan Pacific Hotels Group
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Helpful?
Thank Dennis M
MarkLosi, General Manager at PARKROYAL Kuala Lumpur, responded to this review

Dear Dennis M, Thank you for taking the time to share your feedback on TripAdvisor and for choosing to stay at PARKROYAL Kuala Lumpur. We appreciate all your lovely comments towards our hotel, in particular our Orchid Club rooms. On the same note, I have also taken note of your feedback relating to the hair dryer. It has been forwarded...

Yorkshire, United Kingdom
Reviewed 2 August 2014

Stopped over on the way from London to Sydney for 3 nights. Very clean and comfortable hotel with very friendly, helpful and efficient staff. Well located, near monorail, easy reach of all KL sites. Good trips out available eg Putrajaya, elephant sanctuary.

Review collected in partnership with Pan Pacific Hotels Group
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Helpful?
1Thank Jenny G
MarkLosi, General Manager at PARKROYAL Kuala Lumpur, responded to this review

Dear Jenny G, Thank you for your review and for awarding us with a perfect scoring. I am extremely happy to note that we have exceeded your expectation. I will be sure to share it with our team. Thank you once again and we look forward to see you soon for another memorable hotel experience. Mark Losi.

Kuala Lumpur
Reviewed 29 July 2014

A short 1 nite stay for a family so it was ok. Front-desk was dissapointing as I booked online but mistakently chose 1 person so when I inquired about breakfast for 2 - staff was not keen to help look into it so I left it be. Front-desk staff seem to be busy and forget to be friendly so I...

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Helpful?
2Thank Rin7
MarkLosi, General Manager at PARKROYAL Kuala Lumpur, responded to this review

Hi Rin7, Thanks for your 'clean and good location' review of PARKROYAL Kuala Lumpur.We're glad to hear that our rooms were to your satisfaction. The team here work hard to endeavour that our guests' needs are met; unfortunately, we seem to have missed the mark here. I have read your comments on our Front Desk associates and I have shared...

Jakarta, Indonesia
Reviewed 29 July 2014

Must be ronovation,free mineral Water, staff less friendly, exept operator very helping and room boy, lokation strategis close berjaya times square. Menorel station,bukit bintang alor street,Mall lot10, Mall fahrenheit and pavillion

Review collected in partnership with Pan Pacific Hotels Group
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Helpful?
2Thank Liadiamir
MarkLosi, General Manager at PARKROYAL Kuala Lumpur, responded to this review

Dear Liadiamir, Thank you for your feedback on Tripadvisor. I have taken note of your feedback relating to need of renovation. While we have no major plan, we regularly upkeep all our rooms and public area with minor refurbishment from time to time. Thank you again for your feedback we hope to see you soon for another visit. Mark Losi.

Phuket, Thailand
Reviewed 29 July 2014

It was my third stay at Park Royal Kuala Lumpur this year. As a regular vistor to Malaysia and after having 2 wonderful stay at ParkRoyal KL I decided to book in the same hotel for my last visit as well. It was a big mistake as I had a lot of disappointment and I wont stay in ParkRoyal KL...

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7Thank feranora
Belfast, United Kingdom
Reviewed 29 July 2014

Stayed for a 2 night stop over in an Orchard Club room and what a relaxing, pampered time we had there. We availed of the breakfast, snacks and refreshments and early evening cocktails in the Orchard Club. Our room was large, as was the bathroom. Both were exceptionally clean. Loved the dressing gowns and slippers and tea/coffee making facilities. After...

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Helpful?
Thank luvthesunx2
MarkLosi, General Manager at PARKROYAL Kuala Lumpur, responded to this review

Dear luvthesunx2, It's great to hear that you had a pleasant stay and enjoyed the privileges and facilities of our exclusive Orchid Club rooms. Thanks for the 'Luxury in the city centre' review, and we look forward to having you with us again. Mark Losi

Mumbai (Bombay), India
Reviewed 28 July 2014

We really enjoyed staying at the Park Royal as it was right in Bukit Bintang, next to some big malls while still quiet from the inside. The breakfast is great, the employees very friendly and efficient. They just need to upgrade the interiors of the room to make it feel like a five star as it doesn't now. We will...

Review collected in partnership with Pan Pacific Hotels Group
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Helpful?
Thank Tanveer A
MarkLosi, General Manager at PARKROYAL Kuala Lumpur, responded to this review

Dear Tanveer A, Thank you for your 'Great hotel at a great location review'. I must agree with you that the hotel is strategically located next to several shopping malls - ideal for retail therapy with a multitude of choices for each preference. It is also always a pleasure to hear that our staff are up to our guests' expectations....

Singapore
Reviewed 27 July 2014 via mobile

I spent a long time browsing through tripadvisor before booking my stay with parkroyal. It is an excellent hotel! I requested for high floor with a view of the KL tower and the hotel staff arranged for it. Knowing that we were there to celebrate our anniversary, the guest relations team prepared a surprise for us (muffins, fruits, personalised card...

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Helpful?
Thank w4nwan
MarkLosi, General Manager at PARKROYAL Kuala Lumpur, responded to this review

Dear w4nwan, Thank you for your 'Fantastic location, excellent service' review of PARKROYAL Kuala Lumpur. Your comments are very encouraging to the team here who work so hard to deliver exceptional service to our guests. Congratulations on your anniversary again, and it has been our pleasure to have made the occassion that more memorable. I'll certainly pass on your positive...

Keilor Downs, Australia
Reviewed 27 July 2014

Good location in Bukit Bitang. The staff are very friendly and knowledgeable. The room was excellent, although the beds could be softer. (Just spoilt at home I guess). Our view from the hotel room was average, although our stay was not about the room with a view. The western food service for room service is good. All requests about the...

Review collected in partnership with Pan Pacific Hotels Group
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Helpful?
Thank Paul H
MarkLosi, General Manager at PARKROYAL Kuala Lumpur, responded to this review

Dear Paul H, Thank you for your review on Tripadvisor. We are happy to note that you enjoyed our great location. If there is anything else that we could do better to exceed your expectation, please do write to us directly. Thank you again and we look forward to welcome you back. Mark Losi.

Newcastle upon Tyne, United Kingdom
Reviewed 27 July 2014

Stayed at this hotel for the second time in three years. Very good hotel with all you need, very nice pool area, gym facilities, fantastic breakfast, polite staff and great location. My only problem is with the windows in the rooms, they do not block out the road noise at all. I think the windows were double glazed but they...

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Helpful?
1Thank asiadaft

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Parking
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The 5-star hotel managed by Pan Pacific Hotels Group, is centrally located in the heart of Kuala Lumpur's prime business, shopping and entertainment districts. It is only 45 minutes from Kuala Lumpur International Airport and mere minutes from the Kuala Lumpur City Centre (KLCC). ... more   less 

Additional Information about PARKROYAL Kuala Lumpur

Address: Jalan Sultan Ismail, Kuala Lumpur 50250, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: €66 - €107 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — PARKROYAL Kuala Lumpur 4.5*
Number of rooms: 426
Reservation Options:
TripAdvisor is proud to partner with Pan Pacific Hotels Group, Booking.com, Hotels.com, Asiatravel.com Holdings and Travelocity so you can book your PARKROYAL Kuala Lumpur reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Parkroyal Kuala Lumpur Hotel Kuala Lumpur
Parkroyal Hotel Kuala Lumpur
Kuala Lumpur Parkroyal Hotel
Hotel Style:
#17 Spa Hotel in Kuala Lumpur
#24 Family Hotel in Kuala Lumpur
#25 Business Hotel in Kuala Lumpur
#26 Romantic Hotel in Kuala Lumpur
#31 Luxury Hotel in Kuala Lumpur
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Questions & Answers

Here's what travellers have asked, with answers from PARKROYAL Kuala Lumpur staff and other travellers.
41 questions
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Questions? Get answers from PARKROYAL Kuala Lumpur staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Upper floor rooms are not sized properly”
 of 5 bubbles mazintia2017, 12 Feb 2017 | Read review
“Ask for a room high up if you want to avoid the road noise; which is not too excessive for the location.”
 of 5 bubbles stephenc63, 12 Feb 2017 | Read review
“I received complimentry upgrade to one of the Orchid Club Floors.”
 of 5 bubbles johnn776, 10 Feb 2017 | Read review
“Facing on city is not so good because is a bit noisy sometimes ”
 of 5 bubbles madelineleeengt, 7 Feb 2017 | Read review
“Deluxe room and family room ”
 of 5 bubbles 772tareqa, 5 Feb 2017 | Read review
5 of 5