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Ascott Kuala Lumpur

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Ascott Kuala Lumpur
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977 Reviews from our TripAdvisor Community

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Showing 880: English reviews
Doha
Reviewed 20 July 2016

Location is perfect - close proximity to KLCC, Pavilion, Bukit Bintang Wifi is excellent Property needs immediate refurbishment, improvements on preventive maintenance Good if in-room dining is easily accessible and have no time restrictions

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Helpful?
Thank MackKK
Rus_Ng, Resident Relations - Assistant Manager at Ascott Kuala Lumpur, responded to this review

Dear MackKK, Greetings from Ascott Kuala Lumpur! We are delighted that you and your family had an enjoyable stay with us and that you found our location convenient for your holiday. We have noted your suggestions for areas of improvement and will bear in mind for future initiatives. We sincerely thank you for your valued patronage and look forward to...

Sentosa Island, Singapore
Reviewed 16 July 2016

We were welcome back by Anita and Nabila upon c-in and as usual it was fast. Earlier when make booking, the assurance from Ms Azura was always delighting and professional. Was given a surprise birthday cake which blasting my niece celebration. What else we could ask more from a tip top stays in The Ascott Kl.. Bravo

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1Thank SoWhat_76
Rus_Ng, Resident Relations - Assistant Manager at Ascott Kuala Lumpur, responded to this review

Dear SoWhat_76, Greetings! The team at Ascott Kuala Lumpur is simply delighted that you had another excellent stay with us and we are very grateful for the perfect score that you have bestowed upon us. It truly gives us much pleasure to know that we have not only been able to meet, but also to have exceeded your expectations. All...

Reviewed 14 July 2016 via mobile

We stayed in Ascott for 4 days. The moment we entered the apartment the smell of a certain perfume was very strong and unpleasant. On the first night, I had used a tea spoon and put it in the sink, in hopes that they would have washed it in the morning. But when we came back, I found out that...

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Helpful?
1Thank Evelyn D
Rus_Ng, Resident Relations - Assistant Manager at Ascott Kuala Lumpur, responded to this review

Dear Evelyn D, Thank you for sharing your feedback on your stay experience at Ascott Kuala Lumpur. We sincerely regret that you did not have a comfortable and enjoyable stay with us. We are truly sorry for the lapse in housekeeping services and standards. Please allow us to assure you that this is definitely not in line with our usual...

Lahore, Punjab, Pakistan
Reviewed 12 July 2016

two minutes walk from Petronas tower. suite 3109 best view for the city and the towers. suite very comfortable. Wi-Fi excellent housekeeping very professional. the boys and the girls at the front desk were smashing very curteous and helpful. they extend our check out time arranged for our airport transport. getting hard copies prints making local calls no problem. the...

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Helpful?
Thank Zakarya-zaki S
Rus_Ng, Resident Relations - Assistant Manager at Ascott Kuala Lumpur, responded to this review

Dear Zakarya-zaki S, Thank you for writing such a heartwarming review on your recent stay with us at Ascott Kuala Lumpur. The team is simply delighted that you had an excellent stay with us and we are very grateful for the perfect score that you have bestowed upon us. Thank you for your succinct and lovely description of our apartment,...

Singapore, Singapore
Reviewed 11 July 2016

We had a very relaxing and satisfying stay in Ascott last week. The staff were all accommodating and friendly. We truly appreciate that we were allowed to check in very early at 11am instead of 3pm. The room was very spacious and tidy. We love the view from the pool side and we will surely come back to Ascott Kuala...

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Helpful?
Thank joanmarieb496
Rus_Ng, Resident Relations - Assistant Manager at Ascott Kuala Lumpur, responded to this review

Dear joanmarieb496, Thank you for taking the time to share your stay experience with us. We are happy to hear that you were able to check in early and were able to relax and enjoy our well appointed apartments and facilities. We are also grateful for your kind compliments for our staff service. Thank you for choosing to stay at...

hongkong
Reviewed 11 July 2016

I Have a wonderful experience that feels just like home at Ascott Kuala Lumpur for 13days. and stay at Somerset Park Suanplu Bangkok for 10 days. look forward to back to one of Ascott, Citadines or Somerset property .

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1Thank 381binj
Rus_Ng, Resident Relations - Assistant Manager at Ascott Kuala Lumpur, responded to this review

Dear 381binj, Greetings from Ascott Kuala Lumpur! Thank you for your unwavering support for The Ascott Limited's serviced residences. We are delighted to know that you had a comfortable and enjoyable stay with us as well as with our sister property Somerset Park Suanplu Bangkok. We sincerely thank you for choosing to stay with The Ascott Limited and for your...

Vojens, Denmark
Reviewed 11 July 2016

Best place we have stayed in all Malaysia We have traveled around Malaysia for one month an really needed some luxury that was what we found at ascott it was much better than expected and the service from the staff was amazing

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1Thank 873nielsc
Rus_Ng, Resident Relations - Assistant Manager at Ascott Kuala Lumpur, responded to this review

Dear 873nielsc, Thank you for your recent review. We are delighted to learn that you had a comfortable and enjoyable stay with us and that we were able provide you and your family with some much needed rest and recovery after your travels. We are equally gratified by your kind compliments for our staff service. It has been a pleasure...

London, United Kingdom
Reviewed 11 July 2016

Poor customer service, this was the last night of a fabulous vacation in both KUL and SIN, I was hugely disappointed with the service which for me spoilt my holiday........this hotel was highly recommended but unfortunately the service was well under par!!!

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Helpful?
Thank 577tara
Rus_Ng, Resident Relations - Assistant Manager at Ascott Kuala Lumpur, responded to this review

Dear 577tara, Thank you for sharing your feedback on your stay experience at Ascott Kuala Lumpur. We sincerely regret that you did not have a comfortable and enjoyable stay with us. We are truly sorry for the poor service that you encountered. Please allow us to assure you that this is definitely not in line with our usual standards and...

Birmingham, United Kingdom
Reviewed 10 July 2016

Great hotel, excellent value for money with staff who are really there to please and are super helpful. We had a 2 bedroom, with kitchen and living room. The kitchen facilities were excellent i.e. had induction plate, microwave and very large fridge. I would be more than happy to have that kitchen in my house. Rooms were clean and breakfast...

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Helpful?
Thank michelew858
Rus_Ng, Resident Relations - Assistant Manager at Ascott Kuala Lumpur, responded to this review

Dear michelew858, Greetings from Ascott Kuala Lumpur! Thank you for taking time to write such a lovely and detailed review on your stay with us at Ascott Kuala Lumpur. The team is truly heartened to note that you had a delightful stay with us. We cannot thank you enough for all your fabulous compliments for our fully-equipped apartments and facilities,...

Reviewed 7 July 2016

It's my second visit to the Ascot ,great location and close to all the main sites . My only negative was the Resturant where breakfast is served ,now looking very tired and decor needs a total re model. Seats where not cleaned and crumbs where also on the well worn table . The apartment was great and comfortable .

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Helpful?
Thank Glenn C
Rus_Ng, Resident Relations - Assistant Manager at Ascott Kuala Lumpur, responded to this review

Dear Glenn C, Thank you for your recent feedback. We are delighted to know that you have returned to stay with us and that you had another comfortable and enjoyable stay. We have noted your feedback with regards to the breakfast venue and are pleased to advise that our service partner is currently working on plans for refurbishment and improvement...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Airport Transportation
  • Babysitting
Official Description (provided by the hotel)
Right in the heart of town and a stroll away from the world famous Petronas Twin Towers, Ascott Kuala Lumpur enjoys a prestigious address. The Suria KLCC Shopping Mall, ritzy restaurants and chic cafes are right at your doorstep. Let us lavish you with impeccable service and a suite of the finest facilities. ... more   less 

Additional Information about Ascott Kuala Lumpur

Address: The Ascott Kuala Lumpur No 9 Jalan Pinang, Kuala Lumpur 50450, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: €86 - €162 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Ascott Kuala Lumpur 4.5*
Number of rooms: 221
Reservation Options:
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Also Known As:
Ascott Kuala Lumpur Hotel Kuala Lumpur
Ascott Hotel Kuala Lumpur
Kuala Lumpur Ascott Hotel
Hotel Style:
#8 Family Hotel in Kuala Lumpur
#9 Spa Hotel in Kuala Lumpur
#15 Luxury Hotel in Kuala Lumpur
#17 Business Hotel in Kuala Lumpur
#21 Romantic Hotel in Kuala Lumpur
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Questions & Answers

Here's what travellers have asked, with answers from Ascott Kuala Lumpur staff and other travellers.
17 questions
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6 months ago

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Questions? Get answers from Ascott Kuala Lumpur staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher floor rooms are quieter”
margynicholas, 24 Apr 2017 | Read review
“very dirty”
edwins229, 27 Mar 2017 | Read review
“Very accessible!”
euli, 20 Mar 2017 | Read review
“The 3 bedroom apartment gives you plenty of space”
Dawnfra, 19 Mar 2017 | Read review
“Bring your own toothbrush as only one provided. There's also a convenience store on the ground floor just outside main entrance making it easy to buy ice and drinks.”
Senirama, 18 Mar 2017 | Read review
5 of 5