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Sunway Putra Hotel

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Sunway Putra Hotel
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1,224 Reviews from our TripAdvisor Community

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Showing 969: English reviews
Reviewed 1 week ago via mobile

The worst hotel I never be in it in my life. Very impolite and rude staff. They steal things and even opened the safety locker in the room. Food is awful when you ordered a food it's take 45 min to come and they forgot half of the order. In a the new year party was very bored and 2...

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Helpful?
Thank Meriem Z
sunwayputrahotelkl, General Manager at Sunway Putra Hotel, responded to this review

Dear Meriem Z, I would like to personally apologise for the series of unfortunate incidences that you experienced during your stay with us. We continually try to serve our guests the best service possible but unfortunately sometimes we do fail. In regards to your claim on our staff rudeness, the staff behaviour during your party, the failure in delivering your...

Singapore, Singapore
Reviewed 2 weeks ago

Great stay at this hotel. Room are clean with a huge bathroom and everything are provided. Wifi is super strong, we can even watch youtube without lagging. Bed and pillow are just nice and comfortable. Large shopping mall is directly beside the hotel, with cinema, cold storage and almost everything u can find there. The only thing to highlight is...

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Helpful?
Thank ac c
sunwayputrahotelkl, General Manager at Sunway Putra Hotel, responded to this review

Dear ac c, Thank you for the excellent rating and your lovely comments of our hotel. I am thrilled to know that our accommodation suited all your comfort needs however I am disappointed to learn that our level of service was not up to your expectations. Rest assured that we have been dealing closely with the team at how we...

Mumbai (Bombay), India
Reviewed 2 weeks ago via mobile

This is a great place to stay in KL. The hotel is well connected with the local transport system and serves every purpose of any tourist who wants to travel across KL. The overall experience was fantastic. From the airport pick up to check in experience. The room decor and food is also great. The club lounge at 34th floor...

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Helpful?
Thank sumitpatil17
sunwayputrahotelkl, General Manager at Sunway Putra Hotel, responded to this review

Dear Sumitpatil17, Thank you for taking the time to provide us your feedback on TripAdvisor. I am thrilled to know that you had an excellent stay with us and enjoyed our special touches. It is certainly a great reward to read such praising feedback from a valued guest. We hope to have the opportunity to host you again in the...

Reviewed 2 weeks ago via mobile

Room rate is not high. The rooms are newly refurbished. Clean and neat. I did not try the breakfast so no comment. Room service was very average. For short business stays where you need a clean and comfortable room at a very reasonable price, this is it.

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Helpful?
Thank RMeera
sunwayputrahotelkl, General Manager at Sunway Putra Hotel, responded to this review

Dear RMeera, Thank you for choosing to stay with us and your lovely comments of our hotel. I am pleased to hear that your stay with us was pleasant and comfortable. It was a pleasure to have been of service to you and we look forward to welcome you back to the hotel in the near future. Thank you. Kind...

Clonmel, Ireland
Reviewed 2 weeks ago via mobile

Stayed three night at Sunway Putra, including Christmas Day. We were upgraded to two executive suites which were like mini apartments... Our rooms were spacious, the bathrooms well stocked with toiletries. Air conditioning worked perfectly. We were delighted with the value for money. The staff were extremely helpful and friendly. Our experience was a wonderful welcome to Malaysia. Would highly...

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Helpful?
Thank MarySpillane
sunwayputrahotelkl, General Manager at Sunway Putra Hotel, responded to this review

Dear MarySpillane, Thank you for the excellent rating and your wonderful comments of our hotel. I am delighted to know that you had a magnificent stay and thrilled to hear that you were satisfied with our hotel's level of service and facilities. This means a great deal to our team. We certainly look forward to welcome you back to the...

Johor Bahru
Reviewed 2 weeks ago

I love this hotel! So spacious, so clean. I stayed a night for New Year's celebration. The lobby could be more friendly with more seats for guests while waiting to check-in or check-out. Ample parking and it is so convenient to just go shopping as you exit the hotel entrance.

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Helpful?
Thank Clueless279
PraMuniandi, Public Relations Manager at Sunway Putra Hotel, responded to this review

Dear Clueless279, Thank you for the wonderful words. We are equally excited that your stay with us during the New Year's celebration. We are glad that you had a great celebration. We would be sure to share your great feedback with the rest of our team. Thank you and Happy New Year, Clueless279. Praveena Muniandi Assistant Director of Marketing Communications

Singapore, Singapore
Reviewed 2 weeks ago

The last time I was here the hotel was still under partial renovation. I was staying in the newly furbished rooms and was impressed with the deco, the cleanliness, and the comfort that the room offers. Service staffs were good and attentive as well. The mall was under renovation back then so there were a bit of noise from the...

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Helpful?
Thank ymmak
PraMuniandi, Public Relations Manager at Sunway Putra Hotel, responded to this review

Dear ymmak, Thank you for the excellent recommendation. Yes our entire unit is up and running right now and we hope that all our guests would enjoy their stay with us. Do come back and we hope to continue to wow you with our service and facilities. Thank you Praveena Muniandi Assistant Director Marketing Communications

Reviewed 2 weeks ago

We came as a couple in December 2016. At first they gave us a room without a window which stank of cigarette smoke despite not being a smoking room, which they promptly had to change to another room because someone was already staying there. We were swapped to a larger room with a window the day after, and it was...

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Helpful?
Thank Simon Z
PraMuniandi, Public Relations Manager at Sunway Putra Hotel, responded to this review

Dear Simon Z, We completely apologise for the room confusion mistake. We have spoken to our Front Desk team and the team is working on eliminating such mistakes in the future. However, we are glad that your actual room is more than satisfactory and that the rest of your stay was also great. We also agree that walking around the...

Istanbul, Turkey
Reviewed 2 weeks ago via mobile

1-they take long time to bring anything to the room. 2- the lobby in 9th floor 3- many toilets don't have lock 4- i rent suits and the main door have Vacuum from the bottom any one can hear us 5- don't have any Air Freshener in the lobby

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Helpful?
Thank Hsn2020
sunwayputrahotelkl, General Manager at Sunway Putra Hotel, responded to this review

Dear Hsn2020, Thank you for taking the time to provide us your feedback on TripAdvisor. I am disappointed to learn that you were unhappy with the level of service provided by our team. We are deeply sorry that we were not able to meet your expectations during your recent stay with us. All of the issues raised have been addressed...

Kuching, Malaysia
Reviewed 3 weeks ago

During my last day at the hotel,i found out one of the newly replaced towel was soiled. I did request for a replacement and the housekeeper was quick to respond. Overall, the service was good from the concierge to the reception.

Review collected in partnership with this hotel
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Helpful?
Thank magofd
PraMuniandi, Public Relations Manager at Sunway Putra Hotel, responded to this review

Dear magofd, Firstly on behalf of the entire team at Sunway Putra Hotel, please accept my humble apologies for the soiled towel that you received. However, we are so glad that our team acted quickly and you received a replacement soon enough. We are also very happy that you found our services more than satisfactory. We hope to continue serving...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Airport Transportation
  • Multilingual Staff
  • Conference Facilities
  • Banquet Room
Official Description (provided by the hotel)
Sunway Putra Hotel is a brand new 5-star hotel in Kuala Lumpur that is perfect for work or play. Located along the Diamond Triangle, the hotel is only 15 minutes away from the central business district of Kuala Lumpur and strategically poised in one of the most vibrant parts of the city. Overlooking the iconic Putra World Trade Centre and adjacent to Sunway Putra Mall, the hotel enjoys superb transportation access and provides an exciting place to stay, shop and dine. We offer 650 completely renovated guestrooms with four classic collection; Superior, Deluxe, Classic Suites and Clubs, a large divisible Grand Ballroom along with 14 other spacious function rooms that caters to MICE delegates as well as high profile guests and celebrated socialites. At Sunway Putra Hotel, we provide fawning service, creative catering and innovative spaces to make your stay not just memorable but also spectacular! ... more   less 

Additional Information about Sunway Putra Hotel

Address: 100 Jalan Putra, Kuala Lumpur 50350, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: €51 - €108 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sunway Putra Hotel 5*
Number of rooms: 650
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travelocity, Asiatravel.com Holdings, Hotels.com, Agoda and TripOnline SA so you can book your Sunway Putra Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Legend Hotel Kuala Lumpur
Legend Kuala Lumpur
Hotel Style:
#28 Business Hotel in Kuala Lumpur
#31 Family Hotel in Kuala Lumpur
#31 Romantic Hotel in Kuala Lumpur
#32 Luxury Hotel in Kuala Lumpur
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Questions & Answers

Here's what travellers have asked, with answers from Sunway Putra Hotel staff and other travellers.
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Questions? Get answers from Sunway Putra Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Average rooms have a small window. Pay a bit more for the big club rooms, with living room, small kitchenette balcony with city views.”
 of 5 bubbles lianemily777, 16 Jan 2017 | Read review
“Request for a clean room with a good view.”
  • after we complained to Duty Manager & housekeeping & & small corner window
  • Untidy bed when checked-in at 5.00 pm & small corner window
  • Untidy bed when checked-in at 5.00 pm
  • Clogged basin & missing 3 towels, bottled shampoo, toothbrush, etc.
  • Untidy bed when checked-in at 5.00 pm & small corner window
  • Untidy bed when checked-in at 5.00 pm
 of 5 bubbles Haikal_Hazman, 11 Jan 2017 | Read review
“There are cheaper rooms available without windows. Rooms overlooking the city may experience some noise from the metro line adjacent.”
 of 5 bubbles CrisEdinburgh, 9 Jan 2017 | Read review
“Any non smoking ones.”
 of 5 bubbles , 29 Dec 2016 | Read review
“Business Lounge is a nice place to relax with VERY Friendly staff.”
 of 5 bubbles khalidm878, 17 Dec 2016 | Read review
5 of 5
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