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The Royale Bintang Kuala Lumpur

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The Royale Bintang Kuala Lumpur
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1,074 Reviews from our TripAdvisor Community

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Showing 915: English reviews
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Johor Bahru, Malaysia
Reviewed 4 days ago NEW

The royale bintang hotel is very unprofessional and the manager fat guy is not kind at all when i make some complaint regarding somebody try to open my stuff in my room. when we inform housekeeping call line number 3 to make up the room, they not do the duty properly and the towel was always a problem, not even...

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Helpful?
Thank Mustafa321A
theroyalebintangkl, Public Relations Manager at The Royale Bintang Kuala Lumpur, responded to this review

Dear Mustafa321A, Greetings from The Royale Bintang Kuala Lumpur! Thank you for staying with us and writing a review in Tripadvisor. Please accept our sincere apologies for the unpleasant experience you encountered during your stay with us. We have taken note on your comments on improving our overall hotel condition. All respective departments have been notified of their flaws and...

Reviewed 6 days ago NEWvia mobile

After a long rough flight I was greeted by a kind doorman and a willing and helpful receptionist. I asked her name (Linda) and she responded with the warmest smile and she was so excited to assist. Everytime I passed by she smiled and waved which left me in such a good mood. She deserves a promotion in my opinion!...

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Helpful?
Thank happyyyybabyyy
theroyalebintangkl, Public Relations Manager at The Royale Bintang Kuala Lumpur, responded to this review

Dear happyyyybabyyy, Greetings from The Royale Bintang Kuala Lumpur! It is rewarding to receive such a positive post on our colleagues’ warm hospitality and in particular our Front Office service. Our colleagues would be thrilled to hear of your praise. We truly appreciate your kind word on our hotel at Trip Advisor and look forward to receiving you again in...

Singapore
Reviewed 1 week ago via mobile

Overall the hotel was pleasant except for one front desk staff (Linda) whom seriously need some customer service retraining.I arrive early at the hotel around 1230pm and enquire about early check in(which was requested and i know its subject to availability) and after one look at my booking all she can say Check in is at 3pm and i can...

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Helpful?
Thank IzzyKritt
theroyalebintangkl, Public Relations Manager at The Royale Bintang Kuala Lumpur, responded to this review

Dear IzzyKritt, Greetings from The Royale Bintang Kuala Lumpur! Thank you for staying with us. We would like to thank you for pointing out the areas that requires our attention for improvement. The inconvenience caused is sincerely regretted. We always strive to provide the best service and your feedback will certainly help us to improve. We look forward to welcoming...

Reviewed 2 weeks ago via mobile

Worse hotel ever.The location is dangerous.Alot of robbery and ganster aroud. The bathroom block,in room telephone does not functioning(Hotel staff just could not attend to customer need that's why they disconnect all the phone) and housekeeping delay clean up the room.Ive been request for room clean up ar 11am before I head to town.When I come back at 4Pm my...

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Helpful?
Thank Milaano
theroyalebintangkl, Public Relations Manager at The Royale Bintang Kuala Lumpur, responded to this review

Dear Milaano, Greetings from The Royale Bintang Kuala Lumpur! Thank you for taking time out of your busy schedule to write a review on us. We welcome all feedback and comments as they are tools to further assist us to improve ourselves hence you can be rest assured, your review/comments are taken very seriously. I apologise for the less-than-satisfied experience...

Geneva, Switzerland
Reviewed 2 weeks ago

30 minutes to do the check-in, out of order flush in toilet, waiting 1min when we call the reception, repairer came after 45min and wasn't able to repair it.... after 3hours we finally offer us a new room. A stinky and dirty one .... Good location and that's all....

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Helpful?
1Thank lea z
theroyalebintangkl, Public Relations Manager at The Royale Bintang Kuala Lumpur, responded to this review

Dear lea z, Greetings from The Royale Bintang Kuala Lumpur! Thank you for staying with us and writing a review in Tripadvisor. Please accept our sincere apologies for the unpleasant experience you encountered during your stay with us. We have taken note on your comments on improving our overall hotel condition. All respective departments have been notified of their flaws...

gold coast
Reviewed 3 weeks ago

Not a friendly Hotel by any means of the word...doorman where chatty and very friendly, rooms not a high cleanliness standard.. Very far from main city area.. Food was good inc free breakfast, free WiFi was strong at times. Maids not very talkative or attentive to your privacy, would be an idea to have do not disturb signs. Lighting not...

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Helpful?
Thank Wayne F
theroyalebintangkl, Public Relations Manager at The Royale Bintang Kuala Lumpur, responded to this review

Dear Wayne F, Greetings from The Royale Bintang Kuala Lumpur! Thank you for providing us with your valuable feedback and overall ambiance. We regret that you may have felt inconvenienced you during your stay due to our shortcomings. Your feedback has helped us tremendously for improvement. We look forward to welcoming you back on your next visit to Kuala Lumpur....

Khartoum, Sudan
Reviewed 4 weeks ago

Facilities: Old fashioned Location: Great Breakfast: Best thing about this hotel Rooms: Just ok! Bed: 60% Sleeping Quality: 70% Front Desk: Decent young guys and girls willingly doing their best to help.. EXTRAS: Premium floors with lounge access: we have not tried Pool & GYM: great

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Helpful?
Thank Murtada A
theroyalebintangkl, Public Relations Manager at The Royale Bintang Kuala Lumpur, responded to this review

Dear Murtada A, Greetings from The Royale Bintang Kuala Lumpur! First of all, thank you for choosing The Royale Bintang Kuala Lumpur as your choice hotel to host your stay here in Malaysia. We hope that our hospitality extended to your good self during your trip here has been of utmost pleasant and satisfactory. We truly appreciate your kind word...

Lombok
Reviewed 4 weeks ago

Having booked the Royale Bintang for a night on arrival in KL before our Legoland excursion and for a night before flying home, then seeing some of the bad reviews, I cancelled the second booking and made one for the hotel next door, the Federal. I stuck with Bintabg for the first night as we were picking up the bus...

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Helpful?
Thank Lombok_Lover
theroyalebintangkl, Public Relations Manager at The Royale Bintang Kuala Lumpur, responded to this review

Dear Lombok_Lover, Greetings from The Royale Bintang Kuala Lumpur! Thank you for your positive post. I am truly happy to hear that we met your expectations and look forward to see you again when your travels bring you back to Kuala Lumpur! Yours sincerely, Mashor Din General Manager

Reviewed 4 weeks ago via mobile

Convenient location in the heart of Bukit Bintang as walking distance to many shopping centres. Service was average but the room condition was awful as old hotel and lack of maintenance (smelly room & drainage was clogged).

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Helpful?
Thank Jimmy H
theroyalebintangkl, Public Relations Manager at The Royale Bintang Kuala Lumpur, responded to this review

Dear Jimmy H, Greetings from The Royale Bintang Kuala Lumpur! Thank you for providing us with your valuable feedback and overall ambiance. We regret that you may have felt inconvenienced you during your stay due to our shortcomings. Your feedback has helped us tremendously for improvement. We look forward to welcoming you back on your next visit to Kuala Lumpur....

Reviewed 4 weeks ago via mobile

Located in the heart of KL with a number of malls and plenty of restaurants, shops and other facilities in walking distance. The deluxe king that I stayed in was spacious, super clean and it comes with a bathtub. The room comes with an awesome view as well. How nice was it to wake up to the pride of my...

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Helpful?
Thank Hasvini V
theroyalebintangkl, Public Relations Manager at The Royale Bintang Kuala Lumpur, responded to this review

Dear Hasvini V, Greetings from The Royale Bintang Kuala Lumpur! It was our pleasure to have you as our guest and we are delighted that you have enjoyed your stay with us. We thank you for recognizing our effort in creating memorable hotel experiences and look forward to welcoming you again on your next trip to Kuala Lumpur! Yours sincerely,...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
Official Description (provided by the hotel)
Best 4 Star City Hotel ... more   less 

Additional Information about The Royale Bintang Kuala Lumpur

Address: The Royale Bintang Kuala Lumpur Jalan Bukit Bintang, Kuala Lumpur 55100, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: €45 - €59 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Royale Bintang Kuala Lumpur 4*
Number of rooms: 400
Reservation Options:
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Also Known As:
The Royale Bintang Kuala Lumpur Hotel Kuala Lumpur
Royale Bintang Kuala Lumpur
Royale Bintang Hotel Kuala Lumpur
Kuala Lumpur Bintang Hotel
Hotel Style:
#41 Spa Hotel in Kuala Lumpur
#72 Luxury Hotel in Kuala Lumpur
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Questions & Answers

Here's what travellers have asked, with answers from The Royale Bintang Kuala Lumpur staff and other travellers.
14 questions
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Questions? Get answers from The Royale Bintang Kuala Lumpur staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“High floor away from traffice noise is the way to go...”
 of 5 bubbles waynef740, 7 Mar 2017 | Read review
“STAY AWAy from rooms facing the main street, pick a room by the pool”
 of 5 bubbles MrMu2, 27 Feb 2017 | Read review
“This hotel has luxuriously big bed to sleep on. With the construction focusing on the other side of area, all rooms are quiet.”
 of 5 bubbles Clueless279, 6 Feb 2017 | Read review
“Request for higher floor next time.”
 of 5 bubbles shais786, 20 Jan 2017 | Read review
“choose from 16th floor upwards beautiful view of personas twin tower and kl menara tower”
 of 5 bubbles , 17 Jan 2017 | Read review
5 of 5