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The Royale Bintang Kuala Lumpur

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1,041 Reviews from our TripAdvisor Community

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Showing 884: English reviews
Johannesburg, South Africa
Reviewed 2 days ago NEW

Whenever I'm in KL I stay at the Royale Bintang Hotel. I love the breakfast and the rooms is very comfortable. Free Wifi and the television works perfectly. This hotel caters for the traveller - it has an iron and a washing line which is perfect. The only problem is the bath in the bathroom - it is way too...

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Helpful?
Thank ferozae2016
Cardiff, United Kingdom
Reviewed 5 days ago NEWvia mobile

Appalling service Manager not interested in good customer service- this shows through the surly attitude of staff. Filthy windows Disgusting excuse for "club" lounge. No facilities for extra cost. Misleading description of rooms in booking.com Put in smoking room instead of non smoking. Disgustingly smelly. Waited 2hours for new room but had to phone 3 times to get it changed...

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Helpful?
Thank Debcartref
theroyalebintangkl, Public Relations Manager at The Royale Bintang Kuala Lumpur, responded to this review

Dear Debcartref, Greetings from The Royale Bintang Kuala Lumpur! Thank you for staying with us and writing a review in Tripadvisor. Please accept our sincere apologies for the unpleasant experience you encountered during your stay with us. Well we have taken note on your comments on improving our overall hotel condition. All respective departments have been notified of their flaws...

Port Louis
Reviewed 1 week ago

Stayed at Royal Bintang from 17 to 20th November 2016. The hotel is now very old and needs some renovation, except the front office which is very beautiful. We had a real bad experience with the door lock cards. Each time we use the card, they were not working and we need to go at the reception. We are on...

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Helpful?
Thank wessley_220678
theroyalebintangkl, Public Relations Manager at The Royale Bintang Kuala Lumpur, responded to this review

Dear wessley_220678, Greetings from The Royale Bintang Kuala Lumpur! Thank you for taking time out of your busy schedule to write a review on us. We welcome all feedback and comments as they are tools to further assist us to improve ourselves hence you can be rest assured, your review/comments are taken very seriously. I apologise for the less-than-satisfied experience...

Malaysia
Reviewed 1 week ago

I booked four rooms for my customer/visitors, since i gonna check in on 1.12, I called them and ask them is it any availability for 2 single bed room, they answer me yes, but they cannot reserved for me due to first come first served based, they I ask them why they cannot reserved to me if there have rooms...

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Helpful?
Thank YingNg729
theroyalebintangkl, Public Relations Manager at The Royale Bintang Kuala Lumpur, responded to this review

Dear YingNg729, Greetings from The Royale Bintang Kuala Lumpur! Thank you for taking time out of your busy schedule to write a review on us. We welcome all feedback and comments as they are tools to further assist us to improve ourselves hence you can be rest assured, your review/comments are taken very seriously. I apologise for the less-than-satisfied experience...

Glasgow, United Kingdom
Reviewed 2 weeks ago

Nice hotel very near to the city centre. On the outside the hotel looks very pleasant with a helpful and friendly staff. But the decor needs upgrading and the room was just a bit jaded. Carpets could be cleaner too! The room was very clean but it just felt dowdy. It's a pity because the location is great.

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Helpful?
Thank LaserMan694
theroyalebintangkl, Public Relations Manager at The Royale Bintang Kuala Lumpur, responded to this review

Dear LaserMan694, Greetings from The Royale Bintang Kuala Lumpur! Thank you for providing us with your valuable feedback and overall ambiance. We regret that you may have felt inconvenienced you during your stay due to our shortcomings. Your feedback has helped us tremendously for improvement. We look forward to welcoming you back on your next visit to Kuala Lumpur. Thank...

Dhaka City, Bangladesh
Reviewed 2 weeks ago

Location is first class the service is also first class amenities are very good breakfast was very awesome.Over all I would this hotel is very good compared to it's price.Very nice gym.For me it is the best hotel to stay in bukit bintang.The time square is walking distance and Pavilion is also walking distance.Street restaurant are very close.

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Helpful?
1Thank rashidbishal
theroyalebintangkl, Public Relations Manager at The Royale Bintang Kuala Lumpur, responded to this review

Dear rashidbishal, Greetings from The Royale Bintang Kuala Lumpur! Thank you for your positive post. I am truly happy to hear that we met your expectations and look forward to see you again when your travels bring you back to Kuala Lumpur! Yours sincerely, Kamaruddin Baharin General Manager

Reviewed 2 weeks ago via mobile

We stayed for a week at this hotel. We strictly requested for a non smoking room but we were not given one. In fact the whole foyer was stinking of cigarette. The hotel room view wasn't great. When we complained the staff managed to arrange another room for us which still had cigarette smell but not as bad as the...

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Helpful?
Thank Shal L
theroyalebintangkl, Public Relations Manager at The Royale Bintang Kuala Lumpur, responded to this review

Dear Shal L, Greetings from The Royale Bintang Kuala Lumpur! Thank you for taking time out of your busy schedule to write a review on us. We welcome all feedback and comments as they are tools to further assist us to improve ourselves hence you can be rest assured, your review/comments are taken very seriously. I apologise for the less-than-satisfied...

Reviewed 3 weeks ago

As usual, the hotel lobby is very nice and bright and clean with very helpful staff. But.... The room was just a bit tired. It felt like I had stepped back into the 90s. The whole place needs a revamp. Corridor carpets were grimy and the air was stale. My usual criteria for a good hotel starts with cleanliness -...

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Helpful?
Thank Michael M
theroyalebintangkl, Public Relations Manager at The Royale Bintang Kuala Lumpur, responded to this review

Dear Michael M, Greetings from The Royale Bintang Kuala Lumpur! Thank you for providing us with your valuable feedback and overall ambiance. We regret that you may have felt inconvenienced you during your stay due to our shortcomings. Your feedback has helped us tremendously for improvement. We look forward to welcoming you back on your next visit to Kuala Lumpur....

leandra
Reviewed 4 weeks ago via mobile

A very comfortable n laid back hotel very conveniently located near the main city.Time Square Mall located behind the hotel n a walk away.Metro rail at the square n very convenient for getting to your city destination.Breakfast was wow with many varieties of good n fruits.Rooms r comfortable with an suite bathroom n aircon,mini safe in cupbord.Beautiful view of the...

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Helpful?
Thank abdulhamidkola
theroyalebintangkl, Public Relations Manager at The Royale Bintang Kuala Lumpur, responded to this review

Dear abdulhamidkola, Greetings from The Royale Bintang Kuala Lumpur! It was our pleasure to have you as our guest and we are delighted that you have enjoyed your stay with us. We thank you for recognizing our effort in creating memorable hotel experiences and look forward to welcoming you again on your next trip to Kuala Lumpur! Yours sincerely, Kamaruddin...

Airlie Beach
Reviewed 4 weeks ago

Was a good 4 star hotel 5 or 6 years ago. Now tired and worn out. Smells badly of cigarette smoke everywhere. Breakfasts very basic. Black mold in bathroom, wallpaper peeling off. Carpet dirty and badly stained. Room safe broken. Location is the only thing good about this hotel.

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Helpful?
Thank jvdairlie
theroyalebintangkl, Public Relations Manager at The Royale Bintang Kuala Lumpur, responded to this review

Dear jvdairlie, Greetings from The Royale Bintang Kuala Lumpur! Thank you for staying with us and writing a review in Tripadvisor. Please accept our sincere apologies for the unpleasant experience you encountered during your stay with us. Well we have taken note on your comments on improving our overall hotel condition. All respective departments have been notified of their flaws...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Best 4 Star City Hotel ... more   less 

Additional Information about The Royale Bintang Kuala Lumpur

Address: The Royale Bintang Kuala Lumpur 17 - 21 Jalan Bukit Bintang, Kuala Lumpur 55100, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: €47 - €111 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Royale Bintang Kuala Lumpur 4*
Number of rooms: 400
Reservation Options:
TripAdvisor is proud to partner with Orbitz, HotelTravel.com, Expedia, Booking.com, Odigeo, Priceline, Asiatravel.com Holdings, Hotels.com and Travelocity so you can book your The Royale Bintang Kuala Lumpur reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
The Royale Bintang Kuala Lumpur Hotel Kuala Lumpur
Royale Bintang Kuala Lumpur
Royale Bintang Hotel Kuala Lumpur
Kuala Lumpur Bintang Hotel
Hotel Style:
#39 Spa Hotel in Kuala Lumpur
#69 Luxury Hotel in Kuala Lumpur
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Questions & Answers

Here's what travellers have asked, with answers from The Royale Bintang Kuala Lumpur staff and other travellers.
12 questions
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Questions? Get answers from The Royale Bintang Kuala Lumpur staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Top Floor facing the twin towers”
 of 5 bubbles ferozae2016, 8 Dec 2016 | Read review
“Always ask a room far from the lift”
 of 5 bubbles wessley_220678, 30 Nov 2016 | Read review
“Price, higher floor and better dun deal with their reservation department”
 of 5 bubbles YingNg729, 28 Nov 2016 | Read review
“high floors”
 of 5 bubbles radenko, 29 Oct 2016 | Read review
“If you have small children the higher the floors the better because at night the streets get lively.”
 of 5 bubbles harinder52, 12 Oct 2016 | Read review
5 of 5
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