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Swiss-Garden Hotel

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Traveller (405)
Room & Suite (357)
Dining (136)
Overview
  • Excellent18%
  • Very good43%
  • Average24%
  • Poor10%
  • Terrible5%
Travellers talk about
“bukit bintang”(122 reviews)
“family room”(35 reviews)
“walking distance”(58 reviews)
Free Wifi
Breakfast included
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
Airport Transportation
4 Star Hotel
All hotel details
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Reviews (1,393)
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All reviewsbukit bintangfamily roomwalking distancepetaling streettimes squarebreakfast buffetgolden trianglestreet foodcentral marketearly checklocal foodkl towertwin towersshoppingmalaysiaresidencepudu
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671 - 675 of 1,040 reviews
Reviewed 9 June 2012

We stayed 4 nights at Swiss-Garden Hotel in KL in May 2012. Kuala Lumpur was the last stop on our round trip travel through Malaysia. We had tried to book the hotel from the Cameron Highlights at a very preferential internet rate When we checked...More

Thank 5,000,000
Response from Wong_008, Manager at Swiss-Garden HotelResponded 12 June 2012

Thank you for staying with us for four nights in May 2012. We appreciate your kind feedback on your stay as well as dining experience at our F&B outlets. We shall work hard to improve any areas of shortcoming mentioned and we look forward to...More

Reviewed 31 May 2012

A non commercial privately organised group trip. Situated reasonably centrally this hotel is close to shops restuarants etc. although the area does seem a little run down. As seems to be the norm on this trip the staff were all friendly & helpful. Again a...More

1  Thank leyhill
Response from Wong_008, Manager at Swiss-Garden HotelResponded 2 June 2012

Thank you for staying with us in May 2012 and we appreciate your feedback and are grateful for the kind comments. We shall continue to strive to ensure our high standards are maintained and your future visits will remain pleasant and enjoyable. Have a pleasant...More

Reviewed 28 May 2012

I have had some trouble trying to get a response to my problem.I attempted to make a booking on the Hotel website and because of the security requirements of my bank I was not sure if my booking was confirmed.I have rang reservations and supplied...More

1  Thank pegasus486
Response from Wong_008, Manager at Swiss-Garden HotelResponded 29 May 2012

Thank you for staying at the Residences recently with your family. It is sincerely regretted that you encountered problems with your reservation and despite your best efforts was unable to find a solution. Perhaps I can assist you on this matter so appreciate if you...More

Reviewed 11 May 2012 via mobile

2 of us driving in separate car were picking up our friends (booked 3 rooms) from the hotel. We parked at the basement and later on get my friends to help to get the parking fees waived since they are staying there and the parking...More

Thank Jameskok
Response from Wong_008, Manager at Swiss-Garden HotelResponded 16 May 2012

Thank you for staying with us recently. It is sincerely regretted that the service experience in particular car park was not up to your expectation and most importantly did little to reflect the premier service standards that we deliver to our guests. Rest assured, our...More

Reviewed 3 May 2012

Came back to stay in this hotel after 2 years. Booked a family room this time, room was nice so-so but only 1 bathroom available. so imagine my whole family have to take turns and wait to shower. housekeeping was really dreadful. need to call...More

1  Thank AttitudeRoxi
Response from Wong_008, Manager at Swiss-Garden HotelResponded 16 May 2012

Thank you for staying with us in April 2012 and also a belated welcome back. We have noted your concerns and it is sincerely regretted that the service level in particular housekeeping and front office were not up to your expectation and most importantly did...More

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About
Amenities
Top amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Bar/Lounge
Breakfast included
Free High Speed Internet (WiFi)
Hotel Amenities
Business Centre with Internet Access
Room Service
Shuttle Bus Service
Breakfast included
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Conference Facilities
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Details
Price range
US$52 - US$88 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#48 Luxury Hotel in Kuala Lumpur
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$52 - US$88 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#48 Luxury Hotel in Kuala Lumpur
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (405)
Room & Suite (357)
Dining (136)
Pool & Beach (37)
Amenities (14)
Questions & Answers
Ask a question
Manoj_Babu_M
13 February 2018|
AnswerShow all 4 answers
Response from CharithaJD | Reviewed this property |
Pickup is not provided by the hotel. There are taxi services from the Airport but make sure to select a metered taxi. there are taxis with the meters switched off. Don't use them for the will charge you with high prices... More
2
Votes
Nor Eliza A
28 November 2017|
Answer
Response from SGHRKL | Property representative |
Hi Nor Eliza A, Thank you for your message. Yes we do serve Prata/Roti Canai during breakfast, however is only from Monday to Friday only. Saturday and Sunday we will be serving Thosai and Roti Jala. Egg station on the... More
0
Votes
Nor Eliza A
28 November 2017|
AnswerShow all 2 answers
Response from SGHRKL | Property representative |
Hi Nor Eliza A, Thank you for your message. Yes we do serve Prata/Roti Canai during breakfast, however is only from Monday to Friday only. Saturday and Sunday we will be serving Thosai and Roti Jala. Egg station on the... More
1
Vote
Room Tips
"Check for higher floors"
Read review
"top floor is more quiet"
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"Book a renovated room"
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"Avoid city view rooms."
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