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Swiss-Garden Hotel

Expedia.comUS$57*
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07/05/2017 08/05/2017
1 room 2 adults 0 children
US$57*
US$58*
US$57*
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Swiss-Garden Hotel
Swiss-Garden Hotel
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1,197 Reviews from our TripAdvisor Community

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Showing 874: English reviews
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Reviewed 3 days ago NEW

I think the best thing to do to start with, is split the Swiss Garden Hotel & the Swiss Garden Residence because although listed on here as in place (probably because they are owned by the same person) they are 2 very different places, that I have 2 very different opinions of. We arrived at the 'Residence' after an 8...

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Helpful?
Thank MGL262
Reviewed 1 week ago

First impression entering the lobby its nice and up to date, but the sofas in the lobby is very dirty but then we got a kind welcome by the receptionist who handle the check-in very fast and then we take the elevator to our floor notice that the hallway is very old looking imagining what the room would look like,...

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1Thank Mario W
Reviewed 1 week ago

We did not even unpack, this hotel is a disgrace and for the same price we booked in the Millennium which was in an amazing location. The rooms were dirty and mould in the bathroom. It was built many many years ago and it felt thats when last it was cleaned.

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Helpful?
Thank Paul D
SGHRKL, Guest Relations Manager at Swiss-Garden Hotel, responded to this review

Dear Paul D, Thank you very much for providing us with your feedback in regards to your stay. It is with a heavy heart that we hear that we were unable to meet your expectations and we will be taking your comments in hopes to translate it to an action plan to further improve our services better. Thank you once...

Netherlands
Reviewed 1 week ago

Onze must always consider room rate versus quality and location. Now, the SG is not the newest hotel around, but it gives you the perfect blend of a friendly room rate and a good location near Bukit Bintang which is merely a 10 minute walk. Agreed, the rooms can use some updating, but the bed sleeps escellent, the shower is...

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Helpful?
Thank DutchTravelagent
SGHRKL, Guest Relations Manager at Swiss-Garden Hotel, responded to this review

Dear DutchTravelagent, Thank you for staying at Swiss-Garden Hotel & Residences Kuala Lumpur during your visit to Kuala Lumpur. We are delighted to know that your overall stay with us was an enjoyable one. Once again, thank you for taking the time to share your experience and we certainly look forward to welcoming you back to Swiss-Garden Hotel & Residences...

Leeds, United Kingdom
Reviewed 2 weeks ago via mobile

Our first visit to Malaysia and so booking was a nerve wrecking experience in case we got it wrong, however we were entirely happy with the level of the service at the hotel. Checking in: On arrival we were checked in efficiently. Now, my husband being the sillyhead he is booked us on for the wrong date. We arrived midnight...

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Helpful?
2Thank madam45
SGHRKL, Guest Relations Manager at Swiss-Garden Hotel, responded to this review

Dear madam45, Greetings from Swiss-Garden Hotel & Residences Kuala Lumpur! You have taken our breaths away from such an amazing review. Thank you from the bottom of our hearts on such a lovely review provided. Your kind comment will be shared with the team and we couldn't have done it without them, it is only because of our wonderful staff...

Kozhikode, India
Reviewed 2 weeks ago

This hotel has a central location. The reception has a fairly big lobby and check in was fairly quick. The rooms are quite spacious and the double bed quite comfortable. the bathroom and toilet are neat, but could do well with some renovation of the fixtures. The highlight was the breakfast on the first floor restaurant, very good spread, even...

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Helpful?
Thank premc44
SGHRKL, Guest Relations Manager at Swiss-Garden Hotel, responded to this review

Dear premc44, Thank you for staying at Swiss-Garden Hotel & Residences Kuala Lumpur during your recent visit to Kuala Lumpur. We are delighted to know that your overall stay with us was an enjoyable one. Once again, thank you for taking the time to share your experience and we certainly look forward to welcoming you back to Swiss-Garden Hotel &...

The Hague, The Netherlands
Reviewed 3 weeks ago

Booked for a week stay hoping of getting the same service's level as previous stay, however things are changed as many people said. Let start from day one upon check in, arrived about 9 pm at the front desk, was asked to wait while a guy at reception busy on his own paper work, being 10 minutes waiting and we...

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Helpful?
Thank DTraveller88
SGHRKL, Guest Relations Manager at Swiss-Garden Hotel, responded to this review

Dear DTraveller88, Warm greetings from Swiss-Garden Hotel & Residences Kuala Lumpur! First and foremost I would to thank you for your feedback regards to the series of challenges you encountered during your recent stay and I have noted with much regret that the overall quality of our product as well as the level of service rendered to you on this...

Bengaluru, India
Reviewed 4 weeks ago

Devi from sales was very helpful and gave a great offer. Check in and check out was a breeze as all details were available with the reception. Prabha from reception allotted a great room with a great view. The buffet break fast on offer was excellent with a wide variety of choice. Rooms are big and spacious. Bed and Linen...

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Helpful?
Thank Majorramesh
SGHRKL, Guest Relations Manager at Swiss-Garden Hotel, responded to this review

Dear Majorramesh, We are deeply humbled and thankful for such an amazing review. Your appreciation of our associates is greatly appreciated and we are impressed that you have managed to remember so many of our names. It was a great pleasure welcoming you over to our Hotel and our associates will definitely be grateful to hear of your kind comments...

Reviewed 4 weeks ago via mobile

-Great on receiving a welcoming phone call although the tone not sound of cheerful. -Have a difficulty during my stay at room 1320, but with your efficient staff helping out and transfer my family to new room at 1210.Great team. -To add more variety in room f&b menu selection (western food). -Room look old n need refurbishment especially the floor.

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Helpful?
Thank Kartini M
SGHRKL, Guest Relations Manager at Swiss-Garden Hotel, responded to this review

Dear Kartini M, Thank you for your feedback, we greatly appreciate the time you have taken to further illustrate on your overall experience with us. Thank you also for your observation with regards to our associate tone of voice, it will be conveyed to our respective department heads in which they will be sure to review the ways to overcome...

Ipoh, Malaysia
Reviewed 20 March 2017 via mobile

One would look at hotel star ratings for the comfort of their stay but my title tells you more in regards to pure human hospitality. One person in paricular that got my attention was from the front desk Ms Praba. Her handling of my reservation and her approach with her wonderful smile is enough to put anyone feel at home....

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Helpful?
Thank Louisthemaestro
SGHRKL, Guest Relations Manager at Swiss-Garden Hotel, responded to this review

Dear Louisthemaestro, Greetings from Swiss-Garden Hotel & Residences Kuala Lumpur! You have taken our breaths away from such an amazing review. Thank you from the bottom of our hearts on such a lovely review provided. Your kind comment will be shared with the team and we couldn't have done it without them, it is only because of our wonderful staff...

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Breakfast included
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Room Service
Official Description (provided by the hotel)
Attractive Modern Hotel with terraced design, situated within minutes of business & commercial center. ... more   less 

Additional Information about Swiss-Garden Hotel

Address: Swiss-Garden Hotel Kuala Lumpur 117 Jalan Pudu, Kuala Lumpur 55100, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: €46 - €82 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Swiss-Garden Hotel 4*
Number of rooms: 310
Reservation Options:
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Also Known As:
Swiss Garden Kuala Lumpur
Swiss Garden Hotel Kuala Lumpur
Hotel Style:
#63 Luxury Hotel in Kuala Lumpur
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Questions & Answers

Here's what travellers have asked, with answers from Swiss-Garden Hotel staff and other travellers.
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Questions? Get answers from Swiss-Garden Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“just ask for other rooms if your not satisfied with the one you assign to”
mariow343, 16 Apr 2017 | Read review
“go onto bookings.com and find a new hotel”
L4854LXpauld, 16 Apr 2017 | Read review
“upper floor is always best in city hotel.”
DTraveller88, 1 Apr 2017 | Read review
“Get a room facing away from the road”
Majorramesh, 28 Mar 2017 | Read review
“Rooms at the back of the hotel are quieter”
barryw857, 9 Mar 2017 | Read review
5 of 5
Expedia.com
US$57* /night
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PricelineUS$58
Hotwire.comUS$57
Booking.comUS$58
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*Disclaimer
Prices are for 1 room, 2 adults
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