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The Westin Kuala Lumpur

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The Westin Kuala Lumpur
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2,293 Reviews from our TripAdvisor Community

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There are newer reviews for The Westin Kuala Lumpur
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Showing 2,057: English reviews
Melbourne, Australia
Reviewed 22 October 2013

The westin group of hotels are great, kl is close to EVERYTHING! Bed, room, bathroom great. Staff very helpful. Breakfast great value for money. Prego on a good day(chef) is great. On his bad day, meals don't come in the order you request:(

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Helpful?
Thank Lee B
HratchKhatchanian, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings Lee B We truly appreciate your support - great to know we have a helpful team. Regarding your comment about the Chef, we will talk to him - sorry for this. Look forward to welcoming you back soon. Take care Hratch Khatchanian General Manager

Sentosa Island, Singapore
Reviewed 22 October 2013

I was staying in residential tower with one bedroom executive residence with access to club lounge it was really nice, I could go there 2-3 times a day for relaxing and chilling with my family. Credit to Ivy & Ramesh Ronald whom always provided us with the best service. Location is absolutely the best in Bukit Bintang. Short walking distance...

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Helpful?
Thank Roslezah
HratchKhatchanian, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings Roslezah First and foremost, please accept our apologies regarding the key card issues. On a lighter note, good to know Ronald and Ivy provided personal and instinctive services. Happy to hear you will come back again - thank you for the trust. Take care Hratch Khatchanian General Manager

Vashi, Maharashtra, India
Reviewed 21 October 2013

its a wonderful hotel, great spacious rooms, specatacular views. the hotel has great room service menu. the vreakfast buffet is for a king to dine in. simply amazing. the hotel is located in the best place for shopping. thier are imnumerable shooping options around from the best brands in the world.

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Helpful?
Thank chefanthony_david
HratchKhatchanian, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings chefanthony_david Thank you for staying with us and taking the time to review our hotel - you have given me great joy to share the positive feedbacks with the team. Look forward to your return soon. Take care and be well Hratch Khatchanian Geneeral Manager

Munich, Germany
Reviewed 21 October 2013

Recently stayed two night on a layover at the Westin KL and enjoyed most of the facilities and services. The hotel is nicely furnished, very clean and has the usual atmosphere if a Westin anywhere in the world - love that. The room, we got an residential suite with kitchen, dining area and separate living room, was spacious and very...

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Helpful?
Thank SFLeonce
HratchKhatchanian, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings SFLeonce We thank you for staying with us during your recent stopover in Kuala Lumpur and truly appreciate you taking the time to review our hotel. Your comment regarding breakfast in the all day dining restaurant has been shared with the team - thank you for sharing your thoughts. Look forward to welcoming you back soon. Take care and...

Melbourne, Australia
Reviewed 21 October 2013

We felt very concerned that having read some recent unfavourable reviews of this hotel that the impeccable standards that we experienced previously might have slipped. That wasn't the case and the Tower Room that we were given was both quieter and better appointed than our last visit about twelve months before. The breakfast is still one of the best in...

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Helpful?
Thank Stephen C
HratchKhatchanian, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings Stephen C Thank you for your support, loyalty and trust. Very happy to hear you had a great stay and like the breakfast. Complimentary Wifi for guestrooms remains a paying service as in most properties in Kuala Lumpur. Currently this service is complimentary not only in public areas but also restaurants & bars as well as function rooms. Please...

Perth, Australia
Reviewed 20 October 2013

This was our first time in KL .... actually it was our first time out of KL airport we usually transit there. Stayed for 2 nights as a stopover on our way home. Arrived early in the morning and our room was ready which was much appreciated. Check in was quick, easy and all the staff were most friendly. Unfortunately...

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Helpful?
Thank TheMoz1
HratchKhatchanian, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings TheMoz1 We thank you for staying with us and the great feedbacks - you have given me great joy to share them with the team. Please come back to stay with us for a longer period on your next visit to Kuala Lumpur. All of us here look forward to welcoming you back. Take care and be well Hratch...

Reviewed 20 October 2013

Staying here for 6 days during hari raya, as a Starwood Preferred Guest i wasn't directed to club lounge for check in. However, check in on the main lobby was smooth and fast. I was staying in residential tower with one bedroom executive residence. Access to club lounge is really nice, i could go here around 2-3 times a day...

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Helpful?
Thank RonaldHalim
HratchKhatchanian, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings RonaldHalim Firstly we apologize for the check in issue but good to know the team managed to recover the situation smoothly and efficiently. Raj is indeed a STAR, we have received many positive feedbacks about him - thank you for acknowledging Raj's efficiency. Look forward to welcoming you and your family again. Take care and be well Hratch Khatchanian...

Karachi, Pakistan
Reviewed 19 October 2013

Visited Westin Hotel in September'2013 last month and it was just a beautiful and warm place to be in. The best feature was the in room spa. People were very friendly. There would always always be someone on the door to welcome and make us feel warm through out our stay. The breakfast would be lovely and very tasteful everyday....

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Helpful?
Thank Zunaira F
HratchKhatchanian, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings Zunaira F We thank you for your support and the fantastic review - it's always good to know that our guests enjoyed themselves during their stay. Please come back again whenever you return to Kuala Lumpur. My team and I look forward to welcoming you back. Take care and be well Hratch Khatchanian General Manager

melbourne
Reviewed 18 October 2013

The Westin is a very comfortable establishment with great views of Petronas or city on request. They are quite spacious and cleaned several times a day. Assortment of coffee and teas are quite generous in the rooms. WiFi and satellite available not to mention the gym is worth the visit for the workout and the views. The pool is quite...

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Helpful?
Thank TravelandAdventure2
HratchKhatchanian, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings TravelandAdventure2 We thank you for staying with us during your recent visit to Kuala Lumpur - very happy to read and share your feedbacks with the team. Please come back again whenever you return to Kuala Lumpur. Take care and be well Hratch Khatchanian General Manager

Singapore
Reviewed 15 October 2013

A business trip. Check into their Executive Club facilities. They upgraded us from 2 Club Room to a 2-Bedroom Residence. The lift lobby of the "residence" block is tucked at an awkward corner, with a poor-looking entrance/hall-way. The Residence block is in fact the same building as the hotel, only have a different designated floor to residents with an ugly...

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Helpful?
Thank Babychua06
HratchKhatchanian, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings Babychua06 We thank you for your support and appreciate you taking the time to review our hotel and will definitely improve on areas where we did not live up to your expectations. My team and I look forward to welcoming you back soon. Take care and be well Hratch Khatchanian General Manager

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Food & drink at the hotel
Prego
Prego
Cuisines: Italian, European, Pizza
The Living Room
The Living Room
Cuisines: Asian, International
No photo provided
Daily Treats
Cuisines: Cafe
Splash
Splash
Cuisines: Bar, International, Barbecue, Pub
Qba Latin Bar & Grill
Qba Latin Bar & Grill
Cuisines: Latin, Bar, Spanish
Five Sen5es
Five Sen5es
Cuisines: Chinese, Asian
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Airport Transportation
  • Dry Cleaning
Official Description (provided by the hotel)
The Westin Kuala Lumpur is an oasis located on the vibrant streets of Jalan Bukit Bintang. The strategic location of this five-star luxury hotel puts Kuala Lumpur’s best shopping, entertainment and local attractions right at your doorstep, which also includes Petronas Twin Towers, Kuala Lumpur Tower and Pavilion KL shopping mall which are just minutes away. From signature Westin Heavenly® Bed to our fully equipped Westin WORKOUT®, the hotel offers world-class facilities and services that inspire you to be at your best. ... more   less 

Additional Information about The Westin Kuala Lumpur

Address: The Westin Kuala Lumpur Jalan Bukit Bintang, Kuala Lumpur 55100, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: €95 - €209 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Westin Kuala Lumpur 5*
Number of rooms: 443
Reservation Options:
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Also Known As:
The Westin Kuala Lumpur Hotel Kuala Lumpur
Westin Kuala Lumpur
Kuala Lumpur Westin
Hotel Style:
#14 Business Hotel in Kuala Lumpur
#19 Family Hotel in Kuala Lumpur
#24 Romantic Hotel in Kuala Lumpur
#27 Luxury Hotel in Kuala Lumpur
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Kuala Lumpur staff and other travellers.
14 questions
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Questions? Get answers from The Westin Kuala Lumpur staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“great location and comfortable stay”
 of 5 bubbles Win8028, 12 Mar 2017 | Read review
“Close to the main attractions of KL!”
 of 5 bubbles trekandtravel175, 4 Mar 2017 | Read review
“City view room at higher floor”
 of 5 bubbles Inderpreet1313, 25 Feb 2017 | Read review
“Choose the room not facing the main road.”
 of 5 bubbles M9564LDdaniels, 25 Feb 2017 | Read review
“Ask for the front room overlooking Bukit Bintang”
 of 5 bubbles ARuem, 20 Feb 2017 | Read review
5 of 5