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The Westin Kuala Lumpur

Westin.comUS$159*
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Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
US$183*
US$159*
US$183*
US$159*
US$183*
US$159*
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The Westin Kuala Lumpur
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2,355 Reviews from our TripAdvisor Community

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Showing 2,112: English reviews
Adelaide, Australia
Reviewed 6 January 2014

Location and that's it.... We are currently staying at this hotel. We have four rooms between 3 families. Our room is the executive suite all 75sqm of outdated dusty and smelly conditions. The other rooms are no different, so why pay all the extra to get a larger room when we can't use the space due to it being very...

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Helpful?
2Thank 356Jojo
HratchKhatchanian, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings 356Jojo First and foremost, please accept our sincere apologies for the challenges experienced. Honestly, we do not have excuses for the shortfall but will address all issues raised with the departments concerned. Our Manager on Duty met up with you and offered a room move but you declined. We could not locate you thereafter. We will try to meet...

Germany
Reviewed 3 January 2014

I stayed in the Westin for three nights over New Year (initially I was booked in the Sheraton Imperial, but the management moved me to the Westin since they have not been able to accomodate me adequately - a real desaster, see my separate review! The two hotels, as the Le Meridien, belong to the Starwood group). Regarding the Westin,...

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Helpful?
2Thank netsrac99
HratchKhatchanian, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings netsrac99 First and foremost, please accept our sincere apologies for the challenges experienced. We are also very disappointed that we were not able to meet your expectations. All the points raised are very constructive and we will definitely address each and everyone with the team. We understand that your impression about us has been tarnished but we hope you...

Melbourne, Australia
Reviewed 2 January 2014

Stayed here twice within the space of a week at the end of November, both 1 night stays on transit. Overall the stay was ok, checkin was quick, room was ok (Starwood preferred guest floor) but expected better as a SPG Gold. Staff were very friendly and smiling. The main issue I had was with the Buffet Breakfast first of...

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Helpful?
1Thank mileagehopper
HratchKhatchanian, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings mileagehopper We sincerely appreciate your support and feedbacks, which will definitely help us to improve on areas where we have failed. Please accept our sincere apologies for the challenges experienced during breakfast. We will address this with the team. Once again, thank you for sharing your thoughts and look forward to welcoming you back soon. Take care and be...

Jakarta, Indonesia
Reviewed 2 January 2014

You are guaranteed good night sleep with Westin Heavenly bed, it is so comfortable and after walking full day, it is good to be rewarded with such a good sleep. Price wise it could be cheaper than Marriott next door with modern design. It really depends on what you are looking for. For me, I would look for which hotel...

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Helpful?
Thank Fenny G
HratchKhatchanian, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings FennyG77 We thank you very much for the fantastic review and extremely happy to know you had a great stay experience and you like our heavenly bed. On behalf of the team, we would like to wish you a very happy and blessed 2014. See you again soon. Take care Hratch Khatchanian General Manager

Sydney, Australia
Reviewed 1 January 2014

Firstly this hotel is in a great location, within walking distance there is a seemingly infinite selection of good food, which makes redundant the poor selection of food available from hotel room service and buffet breakfasts. Besides the location it pretty much ends there. There is nothing else good about this hotel in my 27 day stay here. - Cleaners...

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Helpful?
2Thank simon26333
HratchKhatchanian, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings simon26333 First and foremost, I am very disturbed and read with disappointment regarding your stay experience. We sincerely apologize for the challenges and will definitely take it up with the team. We understand your impression about us has been marred but please give us another opportunity to make amends and let us welcome you back. On behalf of the...

New Delhi, India
Reviewed 31 December 2013

Pros: Right in the middle of bustling KL, Westin stands as a beacon of comfort and hospitality. Nice rooms and hospitable staff amount to an overall enjoyable experience. Right opposite the Pavilion mall, there are quite a number of shopping places, restaurants and other places of entertainment nearby. Has a nice gym ! Cons: Might not be the best as...

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Helpful?
Thank Iqbal_Ahmed7
HratchKhatchanian, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings Iqbal_Ahmed7 We thank you for staying with us and taking the time to share about your stay experience - happy to hear you had an enjoyable time. Regarding your comments on temperature control in showers and staff's responsiveness, we apologize if we did not meet your expectations in these areas - we will address the issues with the respective...

Marietta, Georgia
Reviewed 31 December 2013

I have stayed multiple times in this hotel during the year, and the staff pretty much know me by now; they have always been very friendly and helpful. The room is standard Westin room, but the upgraded suites and residence make significant difference in the quality of the stay here. The SPG lounge is one of the best anywhere. The...

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Helpful?
Thank BuzzLi14
HratchKhatchanian, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings g00fba11 We truly value and appreciate your continuous support - on behalf of the team, thank you so much. As always, we are very happy to know that we did not fail you each time you stay with us. Wishing you a very blessed and happy 2014. Take care Hratch Khatchanian General Manager

Taipei, Taiwan
Reviewed 29 December 2013

We spend 4 nights at this hotel, staff is friendly. The room is clean and big. Best bed i ever slept in. The buffet spread is one of the best breakfast buffet i ever had, so much variety. You could never go wrong choosing this hotel, located right in KL city center, surrounded by couple of shopping malls.

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Helpful?
Thank wxy8088
HratchKhatchanian, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings wxy8088 We thank you for the fantastic feedbacks - so happy to know you like our breakfast, which is our signature breakfast incorporating Superfoods and also the heavenly bed, another of our many signature products. All of us here look forward to your return soon. On behalf of the team, we wish you a very blessed and happy 2014....

BSB
Reviewed 29 December 2013 via mobile

Stayed at the Premium City View room for four nights and I have to say that the blankets and pillows are uncomfortable. The air-conditioner was also quite warm, not as cold as hotels we have been to. Room was also quite dusty, gave me itchy eyes and nose and sneezes. The TV channels keep blinking which was irritating. The pool...

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Helpful?
Thank Highdemand
HratchKhatchanian, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings Highdemand We thank you and value your feedbacks and support. It is through feedback like yours that we are able to improve our service and facilities. Please accept our deepest apologies for all the incidents that happened during your stay. Your constructive comments have been noted and communicated to the departments concerned. With regard to the Pool, it is...

Kuala Lumpur, Malaysia
Reviewed 28 December 2013

Stayed in westin kl for one night however have some miscommunication on the room type . Spoke to the front office manager by the name of Dave and subsequently to Matt, they solved my room issue immediately. Would like to thanks them for the good service provided and turning difficult situation into opportunity. Room was clean and nice. Location was...

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Helpful?
Thank Kst S
HratchKhatchanian, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings Kst S First and foremost, please accept our apologies for the miscommunication regarding your room type. However, good to know it was resolved efficiently and promptly and will definitely communicate your compliments to Dave and Matt. With regard to having to pay for car park, kindly be informed that the car park is managed by a third party but...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Prego
Prego
Cuisines: Italian, Pizza, European
The Living Room
The Living Room
Cuisines: Asian, International
No photo provided
Daily Treats
Cuisines: Cafe
Splash
Splash
Cuisines: Bar, International, Barbecue, Pub
Qba Latin Bar & Grill
Qba Latin Bar & Grill
Cuisines: Latin, Bar, Spanish
Five Sen5es
Five Sen5es
Cuisines: Chinese, Asian
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Free Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Babysitting
  • Airport Transportation
  • Dry Cleaning
  • Multilingual Staff
Official Description (provided by the hotel)
The Westin Kuala Lumpur is an oasis located on the vibrant streets of Jalan Bukit Bintang. The strategic location of this five-star luxury hotel puts Kuala Lumpur’s best shopping, entertainment and local attractions right at your doorstep, which also includes Petronas Twin Towers, Kuala Lumpur Tower and Pavilion KL shopping mall which are just minutes away. From signature Westin Heavenly® Bed to our fully equipped Westin WORKOUT®, the hotel offers world-class facilities and services that inspire you to be at your best. ... more   less 

Additional Information about The Westin Kuala Lumpur

Address: The Westin Kuala Lumpur Jalan Bukit Bintang, Kuala Lumpur 55100, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: €95 - €206 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Westin Kuala Lumpur 5*
Number of rooms: 443
Reservation Options:
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Also Known As:
The Westin Kuala Lumpur Hotel Kuala Lumpur
Westin Kuala Lumpur
Kuala Lumpur Westin
Hotel Style:
#14 Business Hotel in Kuala Lumpur
#19 Family Hotel in Kuala Lumpur
#24 Romantic Hotel in Kuala Lumpur
#29 Luxury Hotel in Kuala Lumpur
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Kuala Lumpur staff and other travellers.
16 questions
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Questions? Get answers from The Westin Kuala Lumpur staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms seem to be wonderful”
craigbrown2017, 18 May 2017 | Read review
“Get a room as high as possible to get amazing view of KL.The hotel is very well designed and no rooms are adjacent to the elevator.”
annesofiel964, 6 May 2017 | Read review
“Executive or Club rooms are the best”
X7623QJalib, 2 May 2017 | Read review
“Take the 1 bedroom residence if you have a small family”
, 27 Apr 2017 | Read review
“Top floors have great views of the city”
106stephen, 26 Apr 2017 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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