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Sheraton Imperial Kuala Lumpur Hotel

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Sheraton Imperial Kuala Lumpur Hotel
Sheraton Imperial Kuala Lumpur Hotel
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2,948 Reviews from our TripAdvisor Community

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Showing 2,491: English reviews
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Petaling Jaya, Malaysia
Reviewed yesterday NEW

We would like to record our compliment on the recent wedding reception for our daughter held in March 2017 at Sheraton Imperial, Kuala Lumpur. Both days event was very well managed with the professional touch of Ms. Ellie Low – the Event Manager of Sheraton Imperial, Kuala Lumpur. Following are some good remarks we got from our guests as well...

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Helpful?
Thank Othman586
Somerville, Victoria, Australia
Reviewed 2 days ago NEWvia mobile

A very nice place to stay, all the staff were very helpful and professional. The buffet breakfast was amazing they cater for all types, the hotel is centrally located so easy access to town. Access to the club lounge is a bonus if you can get it. I would recommend staying here for a short stay.

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1Thank Andy P
Scotland
Reviewed 2 days ago NEW

My husband and I stayed at this hotel for a few days in March 2017. All I can say is beautiful place, lovely rooms and wonderful staff no matter what part of the hotel we were in. We loved our stay and and would love to stay here again.

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1Thank nicoscotland
Reviewed 3 days ago NEW

I was impressed with this hotel. The staff was great, the pool was nice, my room was massive. I'm not sure if everyone room was this big or I got lucky, but the standard room I was in looked more like a suite. Solid 4 star hotel.

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1Thank HKBlonde
Malaysia
Reviewed 3 days ago NEWvia mobile

We when to Essence Restaurant to have our family dinner, it was fantastic experience with great buffet spread and great food selections - sup daging berempah was delicious, fresh salmon sashimi, great hot dishes selection and all are so tasty. The staffs are very friendly, great smiles . Mr Rajesh take very good care or us during our family dinner,...

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Thank Mus761222
Shah Alam, Malaysia
Reviewed 3 days ago NEWvia mobile

i had visited the hotel for a family vacation and the doorman is awesome so friendly and helpful....hats off for them...but when it come to front desk it little bit dissepointed with no communication attitude with guest.....no eye contact and the staff look like very busy with her job even the guest is in front of her....lounge is a very...

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Thank syahrul n
Singapore, Singapore
Reviewed 4 days ago NEW

Stayed at this hotel for on Feb this year and service level was really good. From check-in to housekeeping to lounge staff, it was done very professionally. Check-in was smooth and room was clean except for some furniture which shows some wear and tear as this hotel has been around for some time. Lounge was clean and evening cocktail was...

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Thank dereklee91
Greater London, United Kingdom
Reviewed 4 days ago NEW

Luxury at its best, from our check in to our check out staff wore extremely helpful and pleasant. Upgraded our room as this was a surprise birthday treat to my wife. Hotel location was ideal to all places to visit.

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Thank ahoque786
Reviewed 5 days ago NEWvia mobile

The hotel is very old , food in restuarant not really good, limited options . The room is fair but we spent the whole 3 nights itching from a small insect in bed . Customers service in resturant and reception bad. I really regret that i booked in this hotel

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Helpful?
Thank Wonderful W
SIKLManagement, Executive Assistant Manager at Sheraton Imperial Kuala Lumpur Hotel, responded to this review

We regret the standards of our service fell short of your expectations, and please accept our most sincere apologies. I have personally discussed the inconsistency and the less than satisfactory aspects of your experience with our in house team and hope that you will give us a chance to serve you better in the near future. Yours sincerely, Derrick Felix...

Kuala Lumpur, Malaysia
Reviewed 5 days ago NEW

My family and I attended a wedding dinner here on the 10th of March 2017. It was a sit down Chinese dinner and I must say I was impressed with the food as sometimes, food at hotels weddings aren't that great as it is mass produced. Each and every dish that came was well presented and I must say carefully...

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Helpful?
Thank Shammie-James

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Food & drink at the hotel
Celestial Court
Celestial Court
Cuisines: Chinese, Asian
Essence Restaurant
Essence Restaurant
Cuisines: Asian, Malaysian, International
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Nestled in the city center and just steps away from the city monorail and LRT lines, the hotel offers seamless access to Kuala Lumpur's main attractions making it just minutes away from the city's best shopping and dining venues. For your stay, explore our Sheraton Club Suite which offers panoramic vistas of the city skyline and extra in-stay benefits with great value. Dine in our award winning Celestial Court restaurant for an authentic Chinese dining experience or a romantic dinner at a free-standing trattoria styled after a rustic country home, Villa Danieli. ... more   less 

Additional Information about Sheraton Imperial Kuala Lumpur Hotel

Address: Jalan Sultan Ismail, Kuala Lumpur 50250, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: €64 - €109 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Imperial Kuala Lumpur Hotel 5*
Number of rooms: 385
Reservation Options:
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Also Known As:
Sheraton Kuala Lumpur
Kuala Lumpur Sheraton
Sheraton Imperial Kuala Lumpur
Hotel Style:
#14 Spa Hotel in Kuala Lumpur
#18 Romantic Hotel in Kuala Lumpur
#19 Business Hotel in Kuala Lumpur
#26 Family Hotel in Kuala Lumpur
#28 Luxury Hotel in Kuala Lumpur
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Imperial Kuala Lumpur Hotel staff and other travellers.
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Questions? Get answers from Sheraton Imperial Kuala Lumpur Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Side view where you can see the KL tower”
 of 5 bubbles nicoscotland, 26 Mar 2017 | Read review
“Choose the de luxe rooms with a view of the KL tower. It's beautiful at night.”
 of 5 bubbles WorldtravellingPooh, 21 Mar 2017 | Read review
“stayed in rm #2813 . City view”
 of 5 bubbles AustraliaParu, 18 Mar 2017 | Read review
“room facing petronas towers probably better”
  • shower
  • locker room
  • whirlpool/hot tub
 of 5 bubbles AKLVancouver_Canada_, 6 Mar 2017 | Read review
“Stay on the Club Floor”
 of 5 bubbles 64rossw, 3 Mar 2017 | Read review
5 of 5