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All reviews the club lounge essence restaurant villa danieli celestial court monorail station quill city mall walk in wardrobe spg member petronas towers chinese restaurant star hotel bukit bintang breakfast buffet spacious room golden triangle concierge ellie
Poor service recovery after being assigned an occupied room and check in was delay. Staff uninterested in making amends and instead greatly inconvenience me. The Manager housekeeping not proper handling and solve the problem However I consider the case close after Duty Manager reached out...More
Response from SIKLManagement, Hotel Manager at Sheraton Imperial Kuala Lumpur HotelResponded yesterday
We regret the standard of our services fell short from your expectation. We would like to apologise for the inconvenience caused. Please be rest assured that we take your feedback very seriously. I have already met with respective department managers to discuss and work on...More
Just arrived back after 3 days at Sheraton Imperial KL. The location is near to many interesting places with great service from the staff and great view from the room ( floor 33 ).Thank you to Logan at Concierge who help me to print some...More
Located in the center of it all, Sheraton Imperial Kuala Lumpur will not disappoint you one bit. The hotel recently finished its renovation and let me tell you- your breath will be taken away as soon as you step through the main door. If endless...More
Enjoyed this hotel very much although I have to say the checkin was a bit tedious and time consuming not sure if he was in training but was asking for lots of advise - not a problem I suppose. Checkout was worse at 4.30am in...More
Nice and luxury central hotel , Staff is nice and lobby is really impressive !
I have choosen this hotel for the poll , that is effectivly a real plus .
Pity for the rooms , they really need a general refresh !
Nestled in the city center and just steps away from the city monorail and LRT lines, the hotel offers seamless access to Kuala Lumpur's main attractions making it just minutes away from the city's best …Moreshopping and dining venues. For your stay, explore our Sheraton Club Suite which offers panoramic vistas of the city skyline and extra in-stay benefits with great value. Dine in our award winning Celestial Court restaurant for an authentic Chinese dining experience or a romantic dinner at a free-standing trattoria styled after a rustic country home, Villa Danieli. Less
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