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InterContinental Kuala Lumpur

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InterContinental Kuala Lumpur
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2,447 Reviews from our TripAdvisor Community

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Showing 2,008: English reviews
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Hanoi, Vietnam
Reviewed 2 days ago NEWvia mobile

I chose this hotel because I trusted the intercontinental system in Vietnam. The hotel is beautiful, clean, central location, very close to the KL Twin Towers but no nice view. Great hotel pool, varied breakfast, very friendly staff. If I return to KL, I will still choose this hotel.

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Helpful?
Thank HuongDiemMai
Dubai, United Arab Emirates
Reviewed 2 days ago NEWvia mobile

The Hotel was a bit run down but fine , except the entire Housekeeping team ! I will post the pictures , pictures are worth a thousand words! The pictures posted is before & after they cleaned the room toilet ! I had to complain thrice & call the manager for them to notice the situation even ! , seriously...

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Thank RENSdxb
Reviewed 2 days ago NEW

Stayed with family, the hotel is located within the city centre, KLCC along Jalan ampang opposite Ampang park shopping centre and Intermark mall. Its near Patronas buildings, KLCC and Suria and Avenue K malls. Its 14 minutes away from Bukit Bintang with a lot of shopping malls like Pavillion, Farenheit 88 and Sungai Wang. We enjoyed the free bus shuttle...

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Helpful?
Thank Judy M
Reviewed 3 days ago NEWvia mobile

Check in experience was horrible! Done by a old chinese lady with short hairs, there was no acknowledgement of ambassador and she went through my details so fast I couldn't catch a single word she said as his eye is stick to the computer...Won't mention she name here. checkin procees very cold ...No courtesy at all. Another person was getting...

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Thank chyntiagomes
Reviewed 3 days ago NEWvia mobile

During my checkin was told if i wanted to use the club lounge i would have to pay MYR 250 when i said no was then offered the rate @ MYR 150. Whats benefit of being an ambassador or Platinum elite member. Sound like cheating me. Rooms are getting old bad dated and not impressed me as a platinum ambassador....

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Helpful?
Thank lean_mucsle
New Delhi, India
Reviewed 3 days ago NEW

Booked through hotels.com, really good deal for 3 nights B&B. Picked up by the hotel, approx transfer of 1hr. Arrived at 7am so had asked for an early check in, this was not an issue & we were in our room in no time. Small problem with the room which was sorted right away & a personal apology from the...

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Thank janekervin1
Los Angeles
Reviewed 5 days ago NEWvia mobile

Its a bit over due since i have stayed at least 5 time since my last review. But this Intercontinental hotel in KL stands much improved. The service staff is excellent now. Very attentive, extremely responsive and very polite. Considering it is also in one of the bext location in KL right just steps away from the metro, i would...

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Helpful?
Thank Michael K
IC_KualaLumpur, General Manager at InterContinental Kuala Lumpur, responded to this review

Dear Michael K, Many thanks for making InterContinental Kuala Lumpur as your preferred choice of accommodation in KL. It is truly amazing to receive your words of appreciation referring to the improved services, refreshed hotel rooms and the convenient location that enhanced your stay quality. Michael K, we will always anticipate your return and rest assured it will be another...

Reviewed 5 days ago NEW

Stayed at this amazing property for two days as part of my holidays in KL. The staff is super amazing, very courteous, very kind and friendly. We were on a honeymoon and we mentioned this to the hotel staff in advance and to our surprise, we were upgraded to a CLUB room at club level. The view from the room...

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Helpful?
Thank SSRH
IC_KualaLumpur, General Manager at InterContinental Kuala Lumpur, responded to this review

Dear SSRH, Thank you for the review posted on TripAdvisor and how wonderful it is to receive such heartwarming words from you. We are delighted to learn that you enjoyed every bit of your honeymoon spent at InterContinental Kuala Lumpur, especially knowing that you were being pampered with an exceptional attention and service by our passionate team members. Rest assured...

Limassol, Cyprus
Reviewed 1 week ago NEW

Sorry to say that but it was the worst hotel I ever stayed. Firstly, a few example started with my biggest concern: THEY SEARCHED MY ROOM! There was only two type of people who could enter my room. The management or the security. I reported to the manager who asked the security to find out who entered into my room...

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2Thank DiamondZaki
IC_KualaLumpur, General Manager at InterContinental Kuala Lumpur, responded to this review

Dear DiamondZaki, It was with considerable regret and concern that I have read your review regarding the unpleasant experience you went through during your stay with us. Please allow me to get in touch with you personally to address those incidences. Appreciate if you could email me directly with your contact details to clive.murray@ihg.com. Look forward to receiving your reply....

Reviewed 1 week ago via mobile

Intercontinental hotel is very nice hotel the staff are freindy and the location is very good close distance to all areas Went to Julan Apor to have local food was great evening also her the hotel the food are just walking distance and a shopping mal close to that

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1Thank Abdulrehman A
IC_KualaLumpur, General Manager at InterContinental Kuala Lumpur, responded to this review

Dear Abdulrehman A, It is wonderful to know that you enjoyed your overall experience at InterContinental Kuala Lumpur and you had a good time tasting local cuisines. If you are planning for another trip to the vibrant city, we hope to have the pleasure of serving you again. Warm regards, Clive Murray General Manager

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Food & drink at the hotel
Serena Brasserie
Serena Brasserie
Cuisines: Asian, Malaysian, International
Tatsu Japanese Cuisine
Tatsu Japanese Cuisine
Cuisines: Japanese, Sushi, Asian
OneSixFive
OneSixFive
Cuisines: International
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
A jewel in the heart of Malaysia, InterContinental Kuala Lumpur offers one of the most sought after locations in the city, making it an ideal urban retreat for both business and leisure travelers. The hotel is just steps away from the iconic Petronas Twin Towers and Kuala Lumpur Convention Centre and within walking distance to countless other shopping and entertainment activities. Choose to work in comfort or luxury in the 473 spaciously designed rooms, including 110 newly renovated Grand Premier Rooms that feature modern, earth tone furnishings and state-of-the-art enhancements. Wine and dine in style with a selection of restaurants including the award-wining Tatsu Japanese Restaurant, Tao Chinese Cuisine, Serena Brasserie, OneSixFive and Bentley's Pub. InterContinental Kuala Lumpur also boasts eight meeting rooms and two conference venues to host memorable events from an intimate group of 20 or a large conference of 600 people. ... more   less 

Additional Information about InterContinental Kuala Lumpur

Address: 165 Jalan Ampang, Kuala Lumpur 50450, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: €83 - €132 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — InterContinental Kuala Lumpur 5*
Number of rooms: 473
Reservation Options:
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Also Known As:
Intercontinental Kuala Lumpur Hotel Kuala Lumpur
Kuala Lumpur Nikko Hotel
Nikko Kuala Lumpur
Hotel Style:
#7 Spa Hotel in Kuala Lumpur
#7 Business Hotel in Kuala Lumpur
#11 Family Hotel in Kuala Lumpur
#11 Luxury Hotel in Kuala Lumpur
#12 Romantic Hotel in Kuala Lumpur
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Questions & Answers

Here's what travellers have asked, with answers from InterContinental Kuala Lumpur staff and other travellers.
26 questions
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Questions? Get answers from InterContinental Kuala Lumpur staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I had a front facing room on the 8th floor, not the best view but quiet.”
janekervin1, 23 Apr 2017 | Read review
“Do NOT choose this hotel if you don't want to ruin your entire stay!”
DiamondZaki, 19 Apr 2017 | Read review
“Club rooms are well worth the cost.”
JenniferL799, 13 Apr 2017 | Read review
“go for high floors to avoid traffic noise”
TAtraveller66, 11 Apr 2017 | Read review
“The upper rooms have the best views of the city.”
DaveandChrissy, 3 Apr 2017 | Read review
5 of 5