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Shangri-La Hotel Kuala Lumpur

Travellers' Choice award winner
11/06/2017 12/06/2017
1 room 2 adults 0 children
US$227*
US$128*
US$227*
US$128*
US$227*
US$129*
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Shangri-La Hotel Kuala Lumpur
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6,880 Reviews from our TripAdvisor Community

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There are newer reviews for Shangri-La Hotel Kuala Lumpur
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Showing 5,930: English reviews
Paris, France
Reviewed 15 February 2015 via mobile

Although on the more expensive side this hotel is well worth the money. The room we had could have been slightly bigger but everything about this hotel is top quality. Great service and the location is quite central. We'll be back again next time in KL.

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Helpful?
Thank DN150
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for having stayed with us last year. It is wonderful to know that you have enjoyed your stay with us. It was indeed a pleasure to have been of service to you. All of us at Shangri-La Hotel, Kuala Lumpur look forward to welcoming you back to the hotel soon. Thank you. Best regards, Manfred Weber,...

Reviewed 15 February 2015

This is the best hotel ever I have stayed at! A fantastic lobby, great restaurants, fantastic service, nice rooms, best breakfast ever! I would like to go back tomorrow! The hotel is near the Petronas Towers and different shopping malls.

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1Thank Nettan66
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for staying with us during your trip to Malaysia. It is absolutely wonderful to know that you have enjoyed your stay with us. We are very happy to have been of service to you and look forward to welcoming you back to the hotel soon. Thank you. Best regards, Manfred Weber, General Manager.

Slovenia
Reviewed 14 February 2015

I realy don't understand, how this hotel could be number one hotel in KL?! It' s dated, smells bad and rooms need renovation. We stayed in Grand Hyatt KL last year and it's much better hotel (for similar money). This year we choosed Shangri-La because of good reviews on TA, but we are very disappointed (I am actually writing this...

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Helpful?
2Thank krneki40
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for choosing to stay with us during your recent trip to Kuala Lumpur and for your review. We have taken note of your comment and hope you would accord us another opportunity to prove our services to you again in the near future. Thank you. Best regards, Manfred Weber, General Manager.

Reviewed 14 February 2015 via mobile

Lovely hotel, excellent service and very comfortable rooms. The hotel has a decent selection of food, a spa and an outdoor pool. Staff couldn't be more helpful. Good location. You can walk to the Towers in less than 10mins. I would recommend this hotel!

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Helpful?
1Thank Rosy-Maree
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for staying with us and for your lovely review of our hotel. We are delighted to learn that you have enjoyed your stay with us. My team and I look forward to welcoming you back to the hotel soon. Thank you. Best regards, Manfred Weber, General Manager.

Sydney, New South Wales, Australia
Reviewed 14 February 2015

After a long drive from the airport and being stuck in 7pm peak-hour KL traffic, the Shangri La was an oasis of calm and elegance where we were shown to our 24th floor Premier Selection Suite for a private check-in. ` With a panoramic view of the Petronas tower and other high-rises our suite came with a separate sitting room,...

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Helpful?
2Thank Joan0452013
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for choosing to stay with us and for your fantastic review of our hotel. It is wonderful to know that you have enjoyed your stay with us. Most of all, I would like to thank you for your compliments on the Horizon Club Lounge, Lemon Garden Cafe as well as our staff. Your compliments will certainly...

Hamilton, New Zealand
Reviewed 13 February 2015

I recently stayed at the Shangri La hotel for a conference. From the very first contact I had with them, via email, I was impressed by the prompt service and attention paid to my requests. Unfortunately there was a bit of confusion with our arrival time (our flight from China was delayed by 18h, meaning we arrived at 2am) and...

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Helpful?
Thank Liz_C306
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for staying with us during your recent business trip to Kuala Lumpur. I am happy to know that you were satisfied with our room and the Horizon Club Lounge. We certainly look forward to welcoming you back to the hotel soon. Thank you. Best regards, Manfred Weber, General Manager.

perth, australia
Reviewed 13 February 2015

My partner, myself and a friend stayed here in late September 2014. This hotel is truly magnificent. In every aspect. The rooms were luxurious with everything you would need. We had club/executive rooms and the club lounge was top notch. The breakfast was filled with many choices including champagne. The nightly cocktails and canapes were again full of choices which...

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Helpful?
Thank bkcPerth
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for having stayed with us during your trip to Malaysia last year and for your nice review of our hotel. We are truly happy to know that you have enjoyed your stay with us. Many thanks for your compliments on our hotel facilities and staff. All of us at Shangri-La Hotel, Kuala Lumpur look forward to...

Sydney
Reviewed 11 February 2015

The Shangri La Hotel in Kuala Lumpur was extravagance for us - we loved it. Fantastic reception and such polite and caring staff. We were actually booked into the Executive Club with its own reception, own floors and its own restaurant/meeting room. Happy hour from 5 to 7pm was a luxury which we never missed. We had breakfast in this...

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Helpful?
1Thank ss210154
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for choosing to stay with us during your recent trip to Kuala Lumpur and for your fantastic review of our hotel. It is wonderful to know that you have enjoyed your stay with us. Most of all, I would like to thank you for your compliments on our facilities and services especially our staff. Your compliments...

Halifax, Canada
Reviewed 11 February 2015

This is easily one of the nicest hotels I have ever stayed at. From the beautiful lobby to the many high end restaurants to the luxurious rooms, all very much worth the high, but not ridiculous price. After I upgraded to a room on the 22nd floor with a view of the Petronas Towers, it came to roughly 200 USD...

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Helpful?
1Thank crosby87ns
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for having stayed with us last year during your trip to Malaysia. I am truly happy to know from your review that you have enjoyed your stay with us. We look forward to welcoming you back to the hotel soon. Thank you. Best regards, Manfred Weber, General Manager.

Liverpool
Reviewed 11 February 2015 via mobile

This hotel is very welcoming We stayed in the horizon club executive floor breakfast afternoon tea and evening cocktails were all included in our stay The rooms look a lot bigger on the website than in real life however they are kept clean and tidy with two servicing each day which is always good The pool area is kept tidy...

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Helpful?
Thank xxGemxx
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for choosing to stay with us during your recent trip to Malaysia. We are delighted to know that you have enjoyed your stay with us. My staff and I certainly look forward to welcoming you back to the hotel soon. Thank you. Best regards, Manfred Weber, General Manager.

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Public Wifi
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Shuttle Bus Service
  • Laundry Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Shangri-La Hotel Kuala Lumpur, an award winning 5-Star luxury hotel renowned for its consistent extraordinary customer service, culinary and fine dining experience. Located in the heart of Kuala Lumpur's commercial, entertainment and shopping district with easy access to most tourist attractions. The only hotel in KL that sits within beautiful lush gardens offering extensive meetings facilities, large multi-divisible ballroom along with wide variety of guest rooms, 101 suites and a Horizon Club that caters to business/ leisure travellers, MICE delegates as well as high profile guests and socialites. It's an extraordinary place to stay, dine and meet in KL! ... more   less 

Additional Information about Shangri-La Hotel Kuala Lumpur

Address: 11 Jalan Sultan Ismail, Kuala Lumpur 50250, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: €106 - €127 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel Kuala Lumpur 5*
Number of rooms: 662
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Shangri-La Hotels and Resorts, Hotwire, Travelocity, Agoda, Hotels.com, Orbitz, Asiatravel.com Holdings, Cancelon, Cheap Tickets, TripOnline SA, HotelQuickly and HRS so you can book your Shangri-La Hotel Kuala Lumpur reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Shangri La Kuala Lumpur
Shangri La Hotel Kuala Lumpur
Hotel Style:
#1 Family Hotel in Kuala Lumpur
#1 Romantic Hotel in Kuala Lumpur
#3 Spa Hotel in Kuala Lumpur
#3 Business Hotel in Kuala Lumpur
#5 Luxury Hotel in Kuala Lumpur
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Here's what travellers have asked, with answers from Shangri-La Hotel Kuala Lumpur staff and other travellers.
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Questions? Get answers from Shangri-La Hotel Kuala Lumpur staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you can afford it book a room on the club floor for access to the the club lounge”
397libbys, 26 May 2017 | Read review
“Always ask for a city-view room.”
cphang, 22 May 2017 | Read review
“Go for the club room it is well worth it.”
FirmfriendsLondon, 21 May 2017 | Read review
“City view so you get the opportunity to see the busy and bustier city with people in cars, scooters and on foot.”
Boss_Lass_007, 18 May 2017 | Read review
“A Club room is a must...fantastic staff who couldn't be kinder, nicer or more efficient.”
markyfuk, 18 May 2017 | Read review
5 of 5
Shangri-La.com
US$128* /night
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Expedia.comUS$128
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AMOMAUS$227
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*Disclaimer
Prices are for 1 room, 2 adults
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