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Shangri-La Hotel Kuala Lumpur

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Shangri-La Hotel Kuala Lumpur
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6,513 Reviews from our TripAdvisor Community

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Showing 5,623: English reviews
montreal
Reviewed today NEW

Positive: Service is excellent from front desk, maid service and bell boy. Always greet you with a smile. The room is very clean. Beautiful swimming area. Very good gym. The room price is reasonable. Negative: The food at the breakfast buffet is just so so. Upgrade some furniture will be nice.

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Helpful?
Thank mary168
england
Reviewed yesterday NEWvia mobile

We cannot fault this hotel . The location is excellent and the complimentary shuttle service a boon in the heat. The breakfast was amazing, every cuisine in the world I think. The service was so efficient too. We only ate in Arthur's bar but the food was very good . If you can get a table by the window to...

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Helpful?
Thank joypam10
Shanghai, China
Reviewed yesterday NEW

Just recently I came here for a kind of vacation in Kuala Lumpur. I had been here before, even in this hotel, but for business mostly. This time only for meeting some friends and playing golf - as there are some of the best golf courses around the city. The concierge was extremely friendly and helpful, suggesting and booking golf...

Review collected in partnership with shangri-la.com
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Thank Ralf M
Reviewed yesterday NEW

Great location, 5-10 minutes walk to KLCC and other shopping district. The hotel itself is a little dated, but the room and services was great. Room services was excellent. We also booked a 60 min massage a the hotel spa, which unfortunately did not live up to the usual Shangri-La standard / experiences. The massage room was small, and we...

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Thank Eugene L
Reviewed yesterday NEW

Likely this is a good place to stay while you are in Kuala Lumpur :) All Staff were giving a helping hands and information. Good in-room-dining is available with a delicious menu. Overall I satisfied hardly having choose Shangri-La KL.

Review collected in partnership with shangri-la.com
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Thank Susanaliu77
Perth, Australia
Reviewed yesterday NEWvia mobile

We have visited this hotel many times and every time our trip is fantastic. It was my wife and I anniversary and the hotel upgraded us to the horizon club. Wow what an amazing treat! The service at this hotel is always five star and we will definitely be back again, and again, and again! Thank you Shangri La

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Thank tc1703
Sutton, United Kingdom
Reviewed yesterday NEWvia mobile

Spent a long weekend at this fabulous Hotel and cannot recommend it highly enough. Stayed in an executive suite on club horizon basis which was excellent. The suite was luxurious with kitchenette, living room , bedroom and large bathroom. The club horizon area on the 1st floor offers wonderful facilities including breakfast, afternoon refreshments and canapés serviced by very friendly...

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Thank mikestravelsSutton
Gurgaon, India
Reviewed 2 days ago NEW

We checked in at the Shangri La Kuala Lumpur after coming there directly from a stay at their sister property in Penang which was fabulous. So we had high expectations here on account of the SL Rasa Sayang, Penang having set the bar high. Sl, KL did not disappoint - the same excellence in service standards, amazing staff that were...

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1Thank Delamitri68
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Thank you for choosing to stay with us and for your review. We are glad that you were happy with our staff and excellent service on this occasion. We look forward to see you again. Thank you. Best regards, Manfred Weber, Area General Manager.

Cape Town
Reviewed 2 days ago NEW

We have stayed at Shangri-La previously and it is probably still one of the best hotels to stay in KL. We stayed in a suite with access to the lounge. The rooms were spotless and modern, water replenished daily. No queues if you're in a suite as they check you in in the comfort of your room. Breakfast daily was...

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Helpful?
1Thank 514sr
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for your kind patronage. We are delighted that you were happy with our rooms. My staff and I certainly look forward to your return to the hotel in the near future. Thank you. Best regards, Manfred Weber, Area General Manager.

Melbourne, Australia
Reviewed 2 days ago NEWvia mobile

Absolutely amazing!!! My husband and I expected the best and we were not disappointed. Friendliest staff, easiest check in, great location, all necessities and amenities top notch in the room. Comfy bed, very clean room. I wish we could have stayed longer. We were even given a red rose at reception as a welcome, there was complimentary fruit, chocs and...

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Helpful?
1Thank Shabana B
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for your wonderful review and for staying with us during your recent trip. We are glad that you found our staff to be very friendly. All of us certainly look forward to being of service to you again in the near future. Thank you. Best regards, Manfred Weber, Area General Manager.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Free Parking
  • Bar/Lounge
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Shuttle Bus Service
  • Laundry Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Shangri-La Hotel Kuala Lumpur, an award winning 5-Star luxury hotel renowned for its consistent extraordinary customer service, culinary and fine dining experience. Located in the heart of Kuala Lumpur's commercial, entertainment and shopping district with easy access to most tourist attractions. The only hotel in KL that sits within beautiful lush gardens offering extensive meetings facilities, large multi-divisible ballroom along with wide variety of guest rooms, 101 suites and a Horizon Club that caters to business/ leisure travellers, MICE delegates as well as high profile guests and socialites. It's an extraordinary place to stay, dine and meet in KL! ... more   less 

Additional Information about Shangri-La Hotel Kuala Lumpur

Address: 11 Jalan Sultan Ismail, Kuala Lumpur 50250, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: €102 - €148 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel Kuala Lumpur 5*
Number of rooms: 662
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Shangri-La Hotels and Resorts, Expedia, Travelocity, TripOnline SA, Agoda, Asiatravel.com Holdings and Jetsetter so you can book your Shangri-La Hotel Kuala Lumpur reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Shangri La Kuala Lumpur
Shangri La Hotel Kuala Lumpur
Hotel Style:
#1 Family Hotel in Kuala Lumpur
#1 Romantic Hotel in Kuala Lumpur
#3 Spa Hotel in Kuala Lumpur
#3 Business Hotel in Kuala Lumpur
#4 Luxury Hotel in Kuala Lumpur
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Questions & Answers

Here's what travellers have asked, with answers from Shangri-La Hotel Kuala Lumpur staff and other travellers.
58 questions
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Questions? Get answers from Shangri-La Hotel Kuala Lumpur staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Suites are good value and are on the higher floors - helpful in keeping the traffic noise out.”
 of 5 bubbles Delamitri68, 15 Jan 2017 | Read review
“Executive Suites are very grand, offer great views and include access to the Horizon Club”
 of 5 bubbles AshleyL523, 14 Jan 2017 | Read review
“All lovely but go high if possible”
 of 5 bubbles AnneFrank75, 11 Jan 2017 | Read review
“We stayed on the 15th floor and loved it.. the higher u are the better i gues?”
 of 5 bubbles 677ad, 10 Jan 2017 | Read review
“Book on the club floor such great vaule.”
 of 5 bubbles carolw542, 9 Jan 2017 | Read review
5 of 5
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