We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
New! Find and book your ideal hotel on TripAdvisor — and get the lowest prices

Shangri-La Hotel Kuala Lumpur

Travellers' Choice award winner
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Compare best prices from top travel sites
and 10 more sites!
Professional photos
Shangri-La Hotel Kuala Lumpur
View Map
{"scriptFlags":null,"containerClass":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}}}
Add Photo Write a Review

6,383 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 5,513: English reviews
Yogyakarta, Indonesia
Reviewed yesterday NEW

Warm welcome from the staff. Excellent service. Excellent room cleanliness. Variety of food in Zipangu restaurant were excellent. Staff very helpfull for any informations requested. Hotel location close to KLCC business center and shopping mall.

 Report
Helpful?
Thank pras3tyot
Dhaka City, Bangladesh
Reviewed 2 days ago NEWvia mobile

I stayed in KL Shangri-La for 25 night in July. For my job have to travel a lot and I mostly stay in Shang. I found KL Shang as one of the best. Hotel room was nice & clean, staffs were very friendly. On my birthday they surprised me with a Birthday cake! It was a pleasant surprise for a...

 Report
Helpful?
Thank Adnan K
Dubai, United Arab Emirates
Reviewed 3 days ago NEW

It is in the centre of the city and a wonderful place to stay. The rooms are big, clean and the linen and towels spotless. The breakfast is sumptuous and the choices are excellent - gluten free, diabetic, ... you name it and is available. You get the royal treatment from the minute you step in the lobby till check...

 Report
Helpful?
Thank JGMalayil
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for your wonderful review of Shangri-La Hotel, Kuala Lumpur. We are happy that you have enjoyed your stay with us. All of us certainly look forward for your next visit to the hotel soon. Thank you. Best regards, Manfred Weber, Area General Manager.

Dubai, United Arab Emirates
Reviewed 3 days ago NEWvia mobile

Stayed here for 2 nights. Although I upgraded to include the executive lounge, I never got full use of it due to other outside planned activities. Amazing break and lovely hotel. Went to Batu Caves, Elephant Santuary and fireflies. All trips were amazing. Tried for lunch in KL tower in the revolving restaurant but it was fully booked. Therefore make...

 Report
Helpful?
Thank mcrobbir
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for staying with us during your family trip. It was indeed a pleasure to have been of service to you, and we look forward to welcoming you and your family back to the hotel again in the near future. Thank you. Best regards, Manfred Weber, Area General Manager.

New York City, New York
Reviewed 3 days ago NEW

The most genuinely hospitable, professional, courteous, and friendly staff. Made me feel welcomed, comfortable and safe. The finest and most diverse breakfast buffet layout and dining experience ever, and best sleep in a hotel.

 Report
Helpful?
Thank ralphwhitejr
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for your fabulous review of our hotel. We are happy to know that you have thoroughly enjoyed your stay with us and all of us certainly look forward to your return to our hotel soon. Thank you. Best regards, Manfred Weber, Area General Manager.

Lake Como, Italy
Reviewed 4 days ago NEW

Absolutely the best hotel I have ever stayed. You are truly in Shangri-la when you stay in this hotel no pun intended. The staff is the best I have experienced. I will always stay with this hotel if it is available when I am traveling.

 Report
Helpful?
Thank ericrafting
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for choosing to stay with us recently and for your wonderful review. We are delighted to learn that you were happy with our staff. My team and I look forward to welcoming you back in the near future. Thank you. Best regards, Manfred Weber, Area General Manager.

Reviewed 5 days ago NEW

The hotel is sumptuous and the facility are more than you need. But for me their value-add is the personalised warm feeling you are given by their staffs from the moment to arrive at the front desk to the check-out, whether it is in a lounge, a restaurant or in any of the facilities I tried (health club for example)....

 Report
Helpful?
Thank Jean-Baptiste V
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for staying at Shangri-La Hotel, Kuala Lumpur and for sharing your wonderful experience on TripAdvisor. Thank you also for your positive feedback on the warm hospitality and excellent service which you have experience. It was a pleasure to have you with us and we look forward to seeing you again. Thank you. Best regards, Manfred Weber,...

Reviewed 5 days ago NEW

Sure it looks and appears to be 5 star but it stops there. 5 star means an element of guaranteed service that comes with the rating. This hotel, especially in room food service, is far short of 5 star service and the management fixes situations with band aids failing to think long term or back any commitment they make. As...

 Report
Helpful?
1Thank James L
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for staying with us during your recent trip to Kuala Lumpur and for highlighting your unpleasant encounter with our room service. We do want to offer services that will meet with your expectations and as such, we sincerely hope you would accord us another opportunity to prove our services to you again in the near future....

Seremban, Malaysia
Reviewed 1 week ago NEW

Nicely appointed hotel, with old school charm. Checked into the hotel for a conference, so got myself a club room. Lounge was packed to the brim. canapes was sufficient with a bartender that could mix a good cocktail There was a short circuit which caused a small explosion in our room. Caused a power outtage throughout the floor. The technician...

 Report
Helpful?
1Thank Alvin L
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for choosing to stay with us. We have taken note of your comment regarding the reception and will look into it. We sincerely hope you would accord us another opportunity to being of service to you again soon. Thank you. Best regards, Manfred Weber, Area General Manager.

New Delhi, India
Reviewed 1 week ago

The hotel impresses you right from the moment you walk in. every are is well designed, whether that be rooms, bathrooms, hallways or even the elevator! The staff is very helpful, and accommodated me in a room with a good view. I had the view of Minar, and it was fun to watch it in the night with changing colors...

 Report
Helpful?
Thank SNA85
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for staying at Shangri-La Hotel, Kuala Lumpur and for your wonderful review. We are glad that you found our staff to be very helpful and accommodating. We look forward to welcoming you back for another luxurious stay in the near future. Thank you. Best regards, Manfred Weber, Area General Manager.

3,393 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (2986)
Viewed
Dining (321)
Viewed
View from Room (158)
Viewed
Hotel & Grounds (623)
Viewed
Pool/Beach Area (127)
Viewed
Room/Suite (583)
Viewed
Family/Play Areas (12)
Viewed
Bathroom (155)
Viewed
Business Centre/Function Rooms (9)
Viewed
2:53
Videos (1)
Viewed
Other (997)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (363)
Viewed
Adults Pool (15)
Viewed
Amenities (65)
Viewed
Children's Pool (4)
Viewed
Deluxe Room (31)
Viewed
Executive Suite (42)
Viewed
Horizon Club Executive Room (27)
Viewed
Premier Selection Suite (61)
Viewed
Dining (76)
Viewed
The Hotel (42)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (44)
Viewed
Dining (11)
Viewed
Hotel & Grounds (13)
Viewed
Room/Suite (5)
Viewed
Pool/Beach Area (1)
Viewed
View from Room (1)
Viewed
Other (13)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Kuala Lumpur hotels
0.7 km away
Mandarin Oriental, Kuala Lumpur
1.2 km away
Grand Hyatt Kuala Lumpur
Grand Hyatt Kuala Lumpur
#2 of 331 in Kuala Lumpur
2,053 reviews
0.9 km away
Traders Hotel, Kuala Lumpur
Traders Hotel, Kuala Lumpur
#9 of 331 in Kuala Lumpur
9,025 reviews
Show Prices
Show Prices
Show Prices
1.3 km away
The Ritz-Carlton, Kuala Lumpur
The Ritz-Carlton, Kuala Lumpur
#5 of 331 in Kuala Lumpur
334 reviews
2.3 km away
The Majestic Hotel Kuala Lumpur
2.2 km away
Villa Samadhi - By Samadhi
Villa Samadhi - By Samadhi
#1 of 331 in Kuala Lumpur
666 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Free Parking
  • Bar/Lounge
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Shuttle Bus Service
  • Laundry Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Shangri-La Hotel Kuala Lumpur, an award winning 5-Star luxury hotel renowned for its consistent extraordinary customer service, culinary and fine dining experience. Located in the heart of Kuala Lumpur's commercial, entertainment and shopping district with easy access to most tourist attractions. The only hotel in KL that sits within beautiful lush gardens offering extensive meetings facilities, large multi-divisible ballroom along with wide variety of guest rooms, 101 suites and a Horizon Club that caters to business/ leisure travellers, MICE delegates as well as high profile guests and socialites. It's an extraordinary place to stay, dine and meet in KL! ... more   less 

Additional Information about Shangri-La Hotel Kuala Lumpur

Address: 11 Jalan Sultan Ismail, Kuala Lumpur 50250, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: €100 - €188 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel Kuala Lumpur 5*
Number of rooms: 662
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Shangri-La Hotels and Resorts, Expedia, Cancelon, Asiatravel.com Holdings, Odigeo, HotelTravel.com, Travelocity, Orbitz, Agoda, Priceline and Jetsetter so you can book your Shangri-La Hotel Kuala Lumpur reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Shangri La Kuala Lumpur
Shangri La Hotel Kuala Lumpur
Hotel Style:
#1 Romantic Hotel in Kuala Lumpur
#1 Family Hotel in Kuala Lumpur
#3 Business Hotel in Kuala Lumpur
#3 Spa Hotel in Kuala Lumpur
#4 Luxury Hotel in Kuala Lumpur
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Shangri-La Hotel Kuala Lumpur staff and other travellers.
55 questions
Ask a question

See all questions (55)

Questions? Get answers from Shangri-La Hotel Kuala Lumpur staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms are quiet.”
 of 5 bubbles JGMalayil, 3 Dec 2016 | Read review
“Whether i's for a personal celebration or a business lunch, try Lafite. it's surely the best value-for-money classy French restaurant in KL.”
 of 5 bubbles , 1 Dec 2016 | Read review
“Great room, family kept saying it feels like home. Bed was the most comfortable ever!”
 of 5 bubbles kayzac9, 26 Nov 2016 | Read review
“Club rooms are the best”
 of 5 bubbles jennifersS2743YX, 20 Nov 2016 | Read review
“Higher floors are executive rooms so with access to Executive Lounge.”
 of 5 bubbles kasalamd, 15 Nov 2016 | Read review
5 of 5
Enter dates for best prices
Check In Check Out
Price Your Stay