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Shangri-La Hotel Kuala Lumpur

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Traveller (4110)
Room & Suite (1323)
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Overview
  • Excellent74%
  • Very good19%
  • Average5%
  • Poor1%
  • Terrible1%
Travellers talk about
“horizon club”(956 reviews)
“lemon garden”(260 reviews)
“arthur's bar”(87 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
5 Star Hotel
All hotel details
Additional information
Offers from Shangri-La Hotel Kuala Lumpur
Offers & Announcements: Secret Deal: Save 15%
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Offers & Announcements: Secret Deal: Save 15%
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Reviews (7,589)
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6,527 results
Traveller rating
4,852
1,223
319
78
55
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LanguageEnglish
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4,852
1,223
319
78
55
Show reviews that mention
All reviewshorizon clublemon gardenarthur's barpetronas towerschocolate fountainlobby loungeour honeymoonupgraded to a suitefantastic hotelbreakfast buffetpool area isfive star hotelclub rooman upgrademonorail stationlate checkbukit bintang
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1 - 5 of 6,527 reviews
Reviewed 2 days ago via mobile

The shangri la is welcoming and the rooms are modern and up to date. Was only there for one night so didn’t have a chance to try the amenities but it seems to have a good collections of restaurants. The only disappointment was that they...More

Thank KittyTrigger77
Response from SLKL-GM, General Manager at Shangri-La Hotel Kuala LumpurResponded 2 days ago

Dear Guest, Thank you for choosing to stay with Shangri-La Hotel, Kuala Lumpur and for giving us a wonderful review. I am happy to note that our F&B outlets met your expectations and also taken note of your constructive feedback. We certainly look forward to...More

Hotel's Favourite
Reviewed 14 January 2018 via mobile

Arrived at airport to be greeted by our hotel pick up. Lovely drive in Mercedes E class with Wifi. Arrived at the hotel to a lovely warm welcome to be greeted for our anniversary. Was swiftly taken to our suite and checked in at the...More

1  Thank Asif K
Response from SLKL-GM, General Manager at Shangri-La Hotel Kuala LumpurResponded 15 January 2018

Dear Guest, Thank you for choosing to stay with us at Shangri-La Hotel, Kuala Lumpur during your anniversary celebration and for the fantastic review of your stay experience. I am truly delighted to learn that you had an enjoyable stay in our Horizon Club. We...More

Reviewed 3 days ago via mobile

Everything about this place is 5 Star . Service , food, rooms, location etc. if I could live here I would! I have been here a couple of times and it never disappoints . Excecutive club absolutely worthwhile. The people who work in this hotel...More

Thank Simski64
Response from SLKL-GM, General Manager at Shangri-La Hotel Kuala LumpurResponded 2 days ago

Dear Guest, Thank you for your continued support and also for this positive review on your recent stay with us. I am delighted to learn that you had an enjoyable stay experience with us again. It was a pleasure to have been of service to...More

Reviewed 4 days ago via mobile

We were at the end of a Far East holiday and as we were flying back to UK from KL decided to stay over for 2 nights to see the city. We had a club room which had a separate check in desk next to...More

Thank Cindy W
Response from SLKL-GM, General Manager at Shangri-La Hotel Kuala LumpurResponded 2 days ago

Dear Guest, Thank you very much for your kind patronage at Shangri-La Hotel, Kuala Lumpur and for taking the time to share this positive review of your stay experience. I am delighted to know that we have met your expectations during your stay with us....More

Reviewed 4 days ago via mobile

This was a return trip and absolutely didn’t disappoint. The staff and hotel were amazing. We arrived on a trip to celebrate my husbands 50th birthday and our silver wedding anniversary. The hotel and staff helped us celebrate in style. There was a birthday cake...More

Thank Barbara F
Response from SLKL-GM, General Manager at Shangri-La Hotel Kuala LumpurResponded 2 days ago

Dear Guest, It is our pleasure to have you staying with us during your husband's 50th birthday and your silver wedding anniversary celebrations and thank you so much for giving us this lovely review. I am delighted to note that you have enjoyed your stay...More

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About
Awards & Recognition
Travellers' Choice2018 Winner
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Spa
Free Parking
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Room Service
Free Parking
Shuttle Bus Service
Laundry Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Spa
Bar/Lounge
Hot Tub
Outdoor pool
Details
Price range
US$115 - US$211 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Romantic Hotel in Kuala Lumpur
#1 Family Hotel in Kuala Lumpur
#3 Spa Hotel in Kuala Lumpur
#3 Business Hotel in Kuala Lumpur
#5 Luxury Hotel in Kuala Lumpur
Room types
Non-Smoking Rooms, Suites, Family Rooms, Smoking rooms available, Accessible rooms
Details
Price range
US$115 - US$211 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Romantic Hotel in Kuala Lumpur
#1 Family Hotel in Kuala Lumpur
#3 Spa Hotel in Kuala Lumpur
#3 Business Hotel in Kuala Lumpur
#5 Luxury Hotel in Kuala Lumpur
Room types
Non-Smoking Rooms, Suites, Family Rooms, Smoking rooms available, Accessible rooms
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Traveller (4110)
Room & Suite (1323)
Dining (486)
Pool & Beach (189)
Amenities (65)
Business Centre & Event Rooms (14)
Family and Play Areas (12)
Questions & Answers
Ask a question
Simon H
21 June 2018|
Answer
Response from Rizzo63 | Reviewed this property |
Hi Simon we didn’t have a car we used taxis or walked it’s easy to get about by bus or train so no need for a car.
0
Votes
tickledpig
19 April 2018|
AnswerShow all 9 answers
Response from Linda C | Reviewed this property |
We was there in March and April and we only saw a couple of very well behaved children but I think the staff would address the situation if there was a problem. I would not let this put you off the lounge is great, what we... More
1
Vote
ali j
28 February 2018|
AnswerShow all 5 answers
Response from Thompson M | Reviewed this property |
Contact them i am sure they would yes there level of customer service was awesome
0
Votes
Room Tips
"Try to book a room with a view of the KL Tower , also upgrade to the Horizon Club its well worth it."
Read review
"As high as possible."
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"Gym is actually open 24/7,"
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"Go for a Horizon Club Room"
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