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Shangri-La Hotel Kuala Lumpur

Travellers' Choice award winner
04/06/2017 05/06/2017
1 room 2 adults 0 children
US$140*
US$126*
US$129*
US$127*
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Shangri-La Hotel Kuala Lumpur
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6,873 Reviews from our TripAdvisor Community

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Johannesburg, South Africa
Reviewed yesterday NEW

A short busy conference in KL and it was at the Shangri-La Hotel. A very good location with very good facilities to match. Within a short distance to the major attractions and if not, a short cab ride. Rooms are quiet, even though situated in the city and on a main road. Breakfast was very good and the service of...

Review collected in partnership with shangri-la.com
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Helpful?
Thank Fuzzywuzzy_pj
Sydney, Australia
Reviewed 2 days ago NEW

This hotel spells "Opulent" with a capital 'O'. From the reception to the restaurants and guest rooms, everything is well appointed and the location is right in the middle of the city where visitors can walk almost anywhere. About a 5 mins walk to the Petronas Towers with hundreds of shops and eateries. Their buffet breakfast, lunch and dinners are...

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Helpful?
Thank cphang
London
Reviewed 3 days ago NEW

KL is a very competitive city, but this hotel redefines 5*. The staff are without doubt some of the most helpful and friendliest I have ever had the pleasure of meeting.The standard of service here is second to none. The club experience is well worth the investment , stunning array of canapés and free flowing drinks during the cocktail hour....

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Helpful?
Thank FirmfriendsLondon
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for your wonderful review of our hotel. We are happy to learn that you were impressed with the Horizon Club facilities. My team and I look forward to your return for another luxurious stay in the near future. Thank you. Best regards, Manfred Weber, Area General Manager.

Glasgow, United Kingdom
Reviewed 3 days ago NEW

Stayed for 3 nights and had a nice time. Room is a reasonable size, bathroom small but still with a separate shower area and plenty of toiletries. There were plenty of places for clothes and stuff and room was very clean. Our view was over pool area but this is second time in KL this trip so tower view not...

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Helpful?
Thank Kar121
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for choosing to stay with us. We are glad to learn that you were happy with the variety of food served for breakfast. We look forward to being of service to you again in the near future. Thank you. Best regards, Manfred Weber, Area General Manager.

Sydney, Australia
Reviewed 3 days ago NEWvia mobile

I really can't fault anything in the hotel - all the staff were attentive and extremely helpful, the room was large and very clean, the gym is huge and very well appointed, and breakfast was so delicious I could have spent hours in there trying all the different foods.

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Helpful?
Thank Michael A
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for your wonderful review. We are glad that you found our staff to be attentive and extremely helpful. We look forward to welcoming you back to the hotel again in the near future. Thank you. Best regards, Manfred Weber, Area General Manager.

Sydney, Australia
Reviewed 6 days ago NEW

Shangri-la, it never ceases to amaze me. It was my second trip to KL and it was a must for me to stay at Shangri La again so my husband could experience it as well. Being greeted with a rose and chocolates. The staff were very friendly and their customer service was top notch. Opening the doors and lifts for...

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Helpful?
Thank Boss_Lass_007
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for choosing to stay with us and for your kind patronage. We are delighted to learn that you were happy with our staff services and the room. We certainly look forward to seeing you again soon. Thank you. Best regards, Manfred Weber, Area General Manager.

Birmingham, United Kingdom
Reviewed 6 days ago NEW

We have stayed at the Grand Millennium for years, but sadly it's standards have dropped. We switched to the Shangri La and we are so pleased we did. Although not in the perfect location it is just a short walk to Bukit Bintang and very handy for the monorail. Staff are outstanding, although the rooms are not exactly modern. Would...

Review collected in partnership with this hotel
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Helpful?
Thank markyfuk
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for staying with us during your recent trip to Kuala Lumpur. We are happy to know that you have thoroughly enjoyed your stay with us. We look forward to your return for another luxurious stay in the near future. Thank you. Best regards, Manfred Weber, Area General Manager.

Reviewed 6 days ago NEW

This is so far my most favorite hotel among all Shangri-La chain. I always look forward to go back at least once a month. Arthur's Grill serves the best Roast beef with Yorkshire pudding daily. Overall all Shangri-La hotels are well lighted, brighten up the whole place.

Review collected in partnership with this hotel
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Helpful?
Thank EC L
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for your wonderful review. We are glad that you were happy with the overall stay experience in the hotel. My staff and I certainly look forward to welcoming you back for another delightful stay. Thank you. Best regards, Manfred Weber, Area General Manager.

Reviewed 1 week ago NEWvia mobile

It was a great bonding time with my sister in Kuala Lumpur. Our hotel is simply very convenient coz it was in centrum. The ambience of our hotel was amazing, thats the way to travel foods was excellent and the personal was friendly. I can recommend Shangri-la Hotel Kuala Lumpur who is planning to visit this beautiful city.

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Helpful?
Thank Norma M
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Many thanks for choosing to stay at our hotel. We are glad that you found our staff to be friendly. We look forward to being of service to you again. Thank you. Best regards, Manfred Weber, Area General Manager.

Perth, Australia
Reviewed 1 week ago

The hotel is stunning, staff always friendly and it is great value for such luxury. Great with young kids and we could enjoy ourselves too. Breakfast buffet is the most extensive I've seen. Free drinks and canapés 5-7pm too in horizon club.

Review collected in partnership with shangri-la.com
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Helpful?
Thank G M
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Many thanks for choosing to stay at our hotel. We are glad that you found our staff friendly. We certainly look forward to being of service to you again. Thank you. Best regards, Manfred Weber, Area General Manager.

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Public Wifi
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Shuttle Bus Service
  • Laundry Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Shangri-La Hotel Kuala Lumpur, an award winning 5-Star luxury hotel renowned for its consistent extraordinary customer service, culinary and fine dining experience. Located in the heart of Kuala Lumpur's commercial, entertainment and shopping district with easy access to most tourist attractions. The only hotel in KL that sits within beautiful lush gardens offering extensive meetings facilities, large multi-divisible ballroom along with wide variety of guest rooms, 101 suites and a Horizon Club that caters to business/ leisure travellers, MICE delegates as well as high profile guests and socialites. It's an extraordinary place to stay, dine and meet in KL! ... more   less 

Additional Information about Shangri-La Hotel Kuala Lumpur

Address: 11 Jalan Sultan Ismail, Kuala Lumpur 50250, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: €106 - €137 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel Kuala Lumpur 5*
Number of rooms: 662
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Shangri-La Hotels and Resorts, Booking.com, Orbitz, Travelocity, Hotwire, Asiatravel.com Holdings, Agoda, Expedia, Cancelon, Cheap Tickets, TripOnline SA, HotelQuickly and HRS so you can book your Shangri-La Hotel Kuala Lumpur reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Shangri La Kuala Lumpur
Shangri La Hotel Kuala Lumpur
Hotel Style:
#1 Romantic Hotel in Kuala Lumpur
#1 Family Hotel in Kuala Lumpur
#3 Business Hotel in Kuala Lumpur
#3 Spa Hotel in Kuala Lumpur
#5 Luxury Hotel in Kuala Lumpur
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Questions & Answers

Here's what travellers have asked, with answers from Shangri-La Hotel Kuala Lumpur staff and other travellers.
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Questions? Get answers from Shangri-La Hotel Kuala Lumpur staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Always ask for a city-view room.”
cphang, 22 May 2017 | Read review
“Go for the club room it is well worth it.”
FirmfriendsLondon, 21 May 2017 | Read review
“City view so you get the opportunity to see the busy and bustier city with people in cars, scooters and on foot.”
Boss_Lass_007, 18 May 2017 | Read review
“A Club room is a must...fantastic staff who couldn't be kinder, nicer or more efficient.”
markyfuk, 18 May 2017 | Read review
“Deluxe rooms are small and if yours is a corner room its even smaller”
764lenh, 17 May 2017 | Read review
5 of 5
Shangri-La.com
US$126* /night
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Hotels.comUS$129
Booking.comUS$127
Expedia.comUS$140
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Prices are for 1 room, 2 adults
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