We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Shangri-La Hotel Kuala Lumpur

Travellers' Choice award winner
14/05/2017 15/05/2017
1 room 2 adults 0 children
Lock in the lowest price from our partners
View Deal
Compare best prices from top travel sites
and 8 more sites!
Professional photos
Shangri-La Hotel Kuala Lumpur
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

6,814 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 5,880: English reviews
Start your review of Shangri-La Hotel Kuala Lumpur
 Click to rate
England
Reviewed yesterday NEW

Forgive the excessive use of superlatives in this review, they will abound, however, ever single one is well deserved. From the happy smiling faces of the door staff to the housekeeping staff, you are greeted as a long lost friend and a valued guest. A fragrant unique Shangri-La aroma greets you as you enter the capacious, elegant lobby area, and...

 Report
Helpful?
Thank TheWTandNBTT
Melbourne, Australia
Reviewed yesterday NEWvia mobile

The Shangri-La was an amazing experience, we booked it for our honeymoon and got a free upgrade to the premier executive suite! Which was amazing with access to the Horizon Club/Lounge. It really took our honeymoon to a whole new level and made it really special, thanks to the Shangri-La and their amazing staff! They helped us with tours, getting...

 Report
Helpful?
Thank muharremk925
Singapore, Singapore
Reviewed yesterday NEWvia mobile

Shangri-La service is truly renowned, and you feel it the moment you step off the cab. You can definitely feel the relief rush into your body after a 1.5-hour line at immigration followed by a 50-minute ride to the hotel. I was warmly greeted at the entrance, reception and promptly checked-in. That was something i really appreciate after a long...

 Report
Helpful?
1Thank PomChatChat
Jakarta
Reviewed 2 days ago NEW

I wanted a hotel close to the twin towers and these are 10 minutes walking distance. There as some closer hotels but I did not mind ending up at the Shangri La. At check in I opted for the lounge access and did not regret it. Breakfast and Happy Hour there were awesome and lounge managers and staff are courteous...

 Report
Helpful?
Thank expatjakarta
London, United Kingdom
Reviewed 3 days ago NEW

I last stayed at the hotel five years ago but am pleased to say that it's high quality has been maintained. The room was good and service excellent. The Club lounge was good but the choices for the afternoon tea were disappointing, just like its sister hotel in Bangkok. But that's only a small negative

Review collected in partnership with this hotel
 Report
Helpful?
Thank Ian B
Reviewed 3 days ago NEW

Probably the best hotel I have ever been. Everything about the hotel was amazing and I couldn't pick a single fault. A must visit to everyone. The staff were incredibly polite and always willing to help.

Review collected in partnership with this hotel
 Report
Helpful?
Thank 77umarh
Vancouver, Canada
Reviewed 3 days ago NEWvia mobile

KL seems to have a concentration of exceptionally good value hotels. This kind of accommodation would cost 3x as much in North America. Worth a splurge. Absolutely nothing to complain about (except maybe the lounge singer was a bit loud). Great pool area and great service. Well appointed room, very comfortable. With all that said, there wasn't much to set...

 Report
Helpful?
Thank Frankie_Hummus
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for staying with us at Shangri-La Hotel, Kuala Lumpur. We are happy to know that you enjoyed our pool facilities. My staff and I look forward to being of service to you again in the near future. Thank you. Best regards, Manfred Weber, Area General Manager.

Reviewed 3 days ago NEWvia mobile

We had a memorable holiday in Kuala Lumpur. The service in the Hotel great. The staff is so Friendly and helpful.The rum is clean. We Will absolut coming back. The Hotel foods is delicious. Mr. ,Mrs. and JD Stahl from Sweden

 Report
Helpful?
Thank lorna s
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for choosing to stay with us and for your wonderful review. We are glad that you found our staff to be very friendly and helpful. We look forward to welcoming you back to the hotel again in the near future. Thank you. Best regards, Manfred Weber, Area General Manager.

Singapore, Singapore
Reviewed 4 days ago NEW

I have been staying at this hotel for over 20 years. Each year something changes and for the best. The welcome I received and the help that I was given from the reception, housekeeping and the sad departure was second to none. Thank you

 Report
Helpful?
1Thank rosemarygosling
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for your loyal patronage through the years. We are happy that you were impressed with our service. All of us certainly look forward to being of service to you again soon. Thank you. Best regards, Manfred Weber, Area General Manager.

Staffordshire, United Kingdom
Reviewed 4 days ago NEW

Spent three nights there last weekend, by far the best hotel I've stayed in for years. Great deal through Trailfinders with a suite and Horizon Club access (complimentary breakfast, afternoon tea, evening candles and cocktails). Choice and quality of food was excellent. Every piece of customer / guest interaction was first class. Horizon Club staff were so helpful with lots...

 Report
Helpful?
1Thank Alan M
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for staying with us and I greatly appreciate your commendation on our colleagues’ attentive service. Our colleagues would be deeply motivated by your positive feedback. We certainly look forward to welcoming you back for another memorable stay.Thank you. Best regards, Manfred Weber, Area General Manager.

3,805 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (3400)
Viewed
Hotel & Grounds (693)
Viewed
View from Room (178)
Viewed
Room/Suite (659)
Viewed
Bathroom (180)
Viewed
Dining (357)
Viewed
Pool/Beach Area (144)
Viewed
Family/Play Areas (12)
Viewed
Business Centre/Function Rooms (11)
Viewed
2:53
Videos (1)
Viewed
Other (1165)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (352)
Viewed
Adults Pool (15)
Viewed
Amenities (65)
Viewed
Children's Pool (4)
Viewed
Deluxe Room (31)
Viewed
Executive Suite (42)
Viewed
Horizon Club Executive Room (27)
Viewed
Premier Selection Suite (61)
Viewed
Dining (65)
Viewed
The Hotel (42)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (53)
Viewed
Hotel & Grounds (13)
Viewed
Dining (17)
Viewed
Business Centre/Function Rooms (3)
Viewed
Room/Suite (5)
Viewed
Pool/Beach Area (1)
Viewed
View from Room (1)
Viewed
Other (13)
14/05/2017 15/05/2017
Hotels you might also like...
Travellers also viewed these Kuala Lumpur hotels
0.7 km away
Mandarin Oriental, Kuala Lumpur
0.9 km away
Traders Hotel, Kuala Lumpur
Traders Hotel, Kuala Lumpur
#8 of 340 in Kuala Lumpur
9,482 reviews
1.2 km away
Grand Hyatt Kuala Lumpur
Grand Hyatt Kuala Lumpur
#2 of 340 in Kuala Lumpur
2,450 reviews
Show Prices
Show Prices
Show Prices
1.4 km away
InterContinental Kuala Lumpur
InterContinental Kuala Lumpur
#11 of 340 in Kuala Lumpur
2,455 reviews
2.3 km away
The Majestic Hotel Kuala Lumpur
0.8 km away
Lanson Place Bukit Ceylon Serviced Residences
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Shuttle Bus Service
  • Laundry Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Shangri-La Hotel Kuala Lumpur, an award winning 5-Star luxury hotel renowned for its consistent extraordinary customer service, culinary and fine dining experience. Located in the heart of Kuala Lumpur's commercial, entertainment and shopping district with easy access to most tourist attractions. The only hotel in KL that sits within beautiful lush gardens offering extensive meetings facilities, large multi-divisible ballroom along with wide variety of guest rooms, 101 suites and a Horizon Club that caters to business/ leisure travellers, MICE delegates as well as high profile guests and socialites. It's an extraordinary place to stay, dine and meet in KL! ... more   less 

Additional Information about Shangri-La Hotel Kuala Lumpur

Address: 11 Jalan Sultan Ismail, Kuala Lumpur 50250, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: €106 - €158 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel Kuala Lumpur 5*
Number of rooms: 662
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Expedia, Shangri-La Hotels and Resorts, Hotwire, Booking.com, Asiatravel.com Holdings, Travelocity, Orbitz, Cancelon, HotelQuickly and TripOnline SA so you can book your Shangri-La Hotel Kuala Lumpur reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Shangri La Kuala Lumpur
Shangri La Hotel Kuala Lumpur
Hotel Style:
#1 Romantic Hotel in Kuala Lumpur
#1 Family Hotel in Kuala Lumpur
#3 Spa Hotel in Kuala Lumpur
#3 Business Hotel in Kuala Lumpur
#4 Luxury Hotel in Kuala Lumpur
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Shangri-La Hotel Kuala Lumpur staff and other travellers.
68 questions
Ask a question

See all questions (68)

Questions? Get answers from Shangri-La Hotel Kuala Lumpur staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The higher rooms undoubtedly are quieter and the corner suites are certainly worth paying extra for.”
TheWTandNBTT, 29 Apr 2017 | Read review
“All rooms are good. The Horizon club is well worth booking - it makes a special holiday even more memorable.”
rosemarygosling, 26 Apr 2017 | Read review
“Suites have semi circular rooms so views in different directions from bedroom and sitting room”
alanmW101AQ, 26 Apr 2017 | Read review
“Worth paying for the Horizon Club upgrade”
Missi0nary, 25 Apr 2017 | Read review
“The higher up, the better the view”
kimw903, 24 Apr 2017 | Read review
5 of 5
AMOMA
US$166* /night
View Deal
HotelQuicklyUS$199
Hotels.com
Expedia.com
View all 11 deals
*Disclaimer
Prices are for 1 room, 2 adults
Change dates