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Mandarin Oriental, Kuala Lumpur

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Mandarin Oriental, Kuala Lumpur
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4,416 Reviews from our TripAdvisor Community

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Showing 3,650: English reviews
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Singapore, Singapore
Reviewed yesterday NEW

Been met with great service since my arrival all the way till my departure. They really impressed me on the level of service they provide. Room are great especially the view of the twin tower. Keep up the good work.

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2Thank Manrock21
Isle of Man, United Kingdom
HOTEL’S FAVOURITE REVIEW
Reviewed 2 weeks ago via mobile

Stayed here for two nights en-route to Phuket, I don't get the opportunity to review many places that are so good, but the Mandarin Oriental, KL is right up there with the best of them. Firstly, the check in process, on arrival from the airport our bags were taken from the taxi, next seen in our room, just a few...

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2Thank Mannanan
About Hotel's Favourite Review
Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this review

Dear Mannanan Thank you very much for your glowing endorsement on our Club Lounge’s facilities and colleagues’ impeccable service. I am delighted to read how much you enjoyed yourselves and am most pleased to note that my team took exceptional care of you during your stay with us. We look forward to your return soon! Cheers Frank P Stocek General...

Warwick,England
Reviewed yesterday NEW

Stated at the Mandarin for three days before transferring to Langkawi. At every point of our stay, the service we received exceeded our expectations. One of our bags was temporarily lost at KL airport but the hotel where so helpful in understanding the problem and helping to find out where our bag was. We were upgraded to a club room...

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2Thank Whitejade4
Singapore, Singapore
Reviewed 2 days ago NEW

Many times in KL but it was my first time stay at Mandarin Oriental KL and it won't be the last! Upon check-in, I was greeted by Ms. Akiko Goto, she checked my passport and noticed my birthday was the next day and to my delight she kindly upgraded the room to a Twin Tower view including access to the...

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1Thank iys72
New Delhi, India
Reviewed 2 days ago NEW

One of the best landmarks and especially the top follors facing the twin towers. the feeling is awesome seeing the illuminated towers facing your windows. The Hospitality is turely one of the best in the insdutry.

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1Thank bhupendrasingh71
London, United Kingdom
Reviewed 2 days ago NEWvia mobile

We stayed a night during a stopover from Australia before connecting to a flight in London. The in room check-in was a treat and relaxing. Our room had a fantastic view of the towers. Our flight the next day was at midnight and we had a very accommodating 4pm checkout so spent the day lazing around the pool area which...

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1Thank LiamHum
Houston, Texas
Reviewed 2 days ago NEW

In all honesty, the Mandarin isn't my style of hotel, I normally prefer a more contemporary look BUT... as they say... location, location, location! The Mandarin overlooks the KLCC park, it's next to the Petronas Towers, Suria KLCC... it's a nice location. Our initial room was not very nice. There were several things wrong with it (mostly lack of maintenance)...

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1Thank pb_foot713
Lisbon, Portugal
Reviewed 2 days ago NEW

We had a recent stay of 5 nights at the Mandarin Oriental in Kuala Lumpur and can't speak highly enough about the hotel itself, it's location and above all the staff who couldn't do enough for us. Service levels were fantastic and attention to detail was first class.

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1Thank Gabriella F
Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this review

Dear Gabriella F Your positive review is a brilliant endorsement on our colleagues’ commitment towards our guests. I am truly happy to hear of your fabulous stay with us and look forward to enamour you with our MO legendary hospitality when you are back in KL. Thank you for staying with us! Cheers Frank P Stocek General Manager

Perth, Australia
Reviewed 3 days ago NEW

Critical for me was being able to have an early check in prior to my meeting at 11am. I travelled from Perth through the night and landed in KL at 8am. I could not go to a business meeting without refreshing. Mandarin Oriental accommodated this without requesting I book for the previous night unlike the Intercontinental Hotel which was most...

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1Thank YvetteFer
Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this review

Dear YvetteFer I am truly pleased to receive your commendation on our colleagues’ excellent service and to know that they took good care of you during your stay with us Thank you for staying with us and we look forward to welcome you back to our hotel either for business or leisure. Warmest regards Frank P Stocek General Manager

Kota Kinabalu, Malaysia
Reviewed 3 days ago NEW

Overall excellent but our complimentary is not being stated clearly, my suggestion that during our check in your front counter staff should inform us, we only find out there is a complimentary for through my friends whom staying at Mandarin Orential Hotel before. Hope u guys llook into it. Cheers

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1Thank winniec191
Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this review

Dear winniec191 Thank you for your positive post and our Front Office Manager has taken good note of your feedback. It was a pleasure to have you with us and we look forward to welcome you back for our hotel in the near future. Warmest regards Frank P Stocek General Manager

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Laundry Service
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Situated adjacent to the iconic PETRONAS Twin Towers, Mandarin Oriental, Kuala Lumpur is the city's leading luxury hotel with 643 well appointed rooms, suites and serviced apartments. Delight your senses with an array of cuisines showcased in ten innovative outlets. Escape Kuala Lumpur's urban bustle at The Spa with rejuvenating facials, body treatments and award winning Signature Therapies for a holistic wellbeing. Take a dip at the infinity edge pool overlooking the spectacular city skyline or be mesmerized by the magnificent display of KLCC Lake Symphony Fountain at the Esplanade KLCC. ... more   less 

Additional Information about Mandarin Oriental, Kuala Lumpur

Address: Kuala Lumpur City Centre, Kuala Lumpur 50088, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: €132 - €256 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Mandarin Oriental, Kuala Lumpur 5*
Number of rooms: 643
Reservation Options:
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Also Known As:
Mandarin Oriental, Kuala Lumpur Hotel Kuala Lumpur
Mandarin Kuala Lumpur
Kuala Lumpur Mandarin Oriental
Hotel Style:
#1 Business Hotel in Kuala Lumpur
#3 Spa Hotel in Kuala Lumpur
#4 Luxury Hotel in Kuala Lumpur
#4 Romantic Hotel in Kuala Lumpur
#6 Family Hotel in Kuala Lumpur
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Questions & Answers

Here's what travellers have asked, with answers from Mandarin Oriental, Kuala Lumpur staff and other travellers.
29 questions
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Questions? Get answers from Mandarin Oriental, Kuala Lumpur staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Clean, nice and room service is Excellent”
 of 5 bubbles winniec191, 19 Feb 2017 | Read review
“chose a club room”
 of 5 bubbles 107trishm, 16 Feb 2017 | Read review
“Sorry didn't stay only for drinks and nibbles”
 of 5 bubbles 123RayD, 15 Feb 2017 | Read review
“allover good, parkvieu are the best.”
 of 5 bubbles afrassiabd, 14 Feb 2017 | Read review
“Park view rooms are great”
 of 5 bubbles gribbled, 14 Feb 2017 | Read review
5 of 5