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Hotel Istana

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3,628 Reviews from our TripAdvisor Community

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Showing 3,101: English reviews
Newcastle upon Tyne, United Kingdom
Reviewed 18 October 2014

Great hotel but totally spoiled by shocking after service and the ignoring of Emails.We visited this hotel in August 2014 stayed in the club rooms which allowed separate check in and free cocktails in the afternoon would recomend booking the club rooms.Room were of a good size and clean and tidy.The hotel lobby is very impressive with the staff eager...

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1Thank georgetaxi
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear georgetaxi, Thank you for posting your feedback on Trip Advisor again. I have investigated this matter and we have been following up this correspondence since August 18th when it first arrived and then we did not see any replies to our request on August 25th asking for your mailing address in order to send the purse back to you....

Mauritius
Reviewed 17 October 2014

I was pleasantly surprised with the quality of service offered at Istana. The employees always have a smile on their face which I believe is very important for the customer service. The amenities offered were to the standard. The WIFI access was very fast and available at all sites within the hotel.The breakfast offered many choices including vegetarian menus.The location...

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Thank Veemal1971
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear Veemal 1971, We are very happy to see your positive feedback on Trip Advisor. Thank you for your comments and Thank you for recommending us to the fellow travellers. We shall look forward to welcoming you back at Hotel Istana in near future Warm Regards Aamir Khan General Manager

Jakarta, Indonesia
Reviewed 16 October 2014

This is my first visit to hotel Istan and love the ambience of the hotel, it is absolute amazing. The breakfast experience in taman sari is great, there is a lot of variety of food over there. The scenary of the pool here is breath taking. The best thing about the hotel is its location, it's very near to klcc...

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Thank rizkha_ramadania
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear Rizkha_ramadania, Thank you so much for your wonderful feedback about Hotel Istana KLCC. We are so happy that you enjoyed your stay with us. Please come back soon to your favourite Hotel Istana whenever your travel plans brings you back to KL. Warm regards Aamir Khan General Manager

Reviewed 16 October 2014

We were amazed with the quality of service and the differences were instantly noticeable after living in two different hotels in Langkawi and Genting island prior to this. My assessment based on the followings: - All staffs are highly trained, courteous, knowledgeable and detail. Such as when asking about any landmark to the main entrance staffs, they were very concise...

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Thank Shaikh N
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear Shaikh N, Thank you so much for your wonderful review of Hotel Istana and its facilities and services. The teams here strives for excellence and their goal is Total Guest Satisfaction. I am glad that you enjoyed your stay and that it will be a memorable one. Looking forward to your return to Hotel Istana in near future Warm...

Perth , Australia
Reviewed 15 October 2014

My third visit to the Istana. You cant beat the location of this hotel, over the road from the Monorail and 200m away from the new Walkway . You can walk from the hotel to KLCC in an air conditioned pedestrian walkway. It is very close to the restaurants and night life in Bukit Bintang. Not to mention the shops...

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Thank Denhop
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear Denhop, Thank you so much for staying with us and Thank you for a wonderful review posted on Trip Advisor. You have summarized everything for the fellow travellers really well. We are so happy to see that you have enjoyed everything. We also appreciate your loyalty to Hotel Istana. Please come back soon to your favourite Hotel Istana whenever...

Brentwood, United Kingdom
Reviewed 15 October 2014

We stayed just just one night at Hotel Istana but had a most enjoyable time Excellent, friendly service. Good food and entertainment Breakfast is very good too Visit nearby Chinatown too if you have time Don Bridgman London UK

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Thank Don B
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear Don B, Thank you so much for staying with us. I am glad that your short stay was a sweet one and you left with great memories. We are looking forward to your return to Hotel Istana whenever your travel plans brings you back to KL Warm Regards Aamir Khan General Manager

Reviewed 13 October 2014 via mobile

This is our second time staying at the Istana, we love this place for its smiley staff and clean premises, we chose the 2 bedroom suite, its wide and comfortable, the views are great, the girls working at the lobby are friendly and always helpfull, keep up the good work 👍👍

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Thank Hakan K
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear Hakan K, We are very happy to see your positive feedback on Trip Advisor. Thank you so much. I am glad that you really enjoyed your stay and we are now looking forward to see you return to Hotel Istana in a not too distant future. Warm Regards Aamir Khan General Manager

Riyadh, Saudi Arabia
Reviewed 13 October 2014

This my 3rd time staying with my family at Hotel Istana Kuala Lumpur City Centre , excellent location , clean,great services & friendly & warm staff. We would like to thank Audery for all support & help. If we got chance to visit Kuala Lumpur again we will definitely stay at hotel Istana again. Thank you Hotel Istana staff &...

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Thank aizdeen
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear Aizdeen, Welcome back and Thank you for your wonderful feedback and 5 stars. The team really appreciates it. Audrey and her team is just wonderful and they serve their guest with passion. We are looking forward to welcoming you back at Hotel Istana KLCC soon Warm regards Aamir Khan General Manager

Tonbridge, United Kingdom
Reviewed 13 October 2014

We returned to Istana last week after October 2013 to find that the standard has not dimished in the last 12months. The highlight for us this year was the evening entertainment provided by a 5 piece group Main Avenue. They worked extremely each evening delivering their very professional performances of current and older songs. Their ability to know and sing...

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Thank PeterandMaureen
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear PeterandMaureen, Welcome Back to your home in KL. Thank you so much for your wonderful and constructive feedback. We are so happy that you did not see the standards gone down from previous stay last year. The team continues to strive for excellence in everything we do. I have noted your comments with regards to our BBQ and thank...

Bangladesh
Reviewed 11 October 2014

I have been staying here from 2011 till now. It has a very good location and it's just a few steps away from pavilion and bukit bintang. I would like to suggest that the front office should ensure the room is ready prior to the check in process so that the guest will not have to wait for 2 long...

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Helpful?
Thank khan701
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear Khan701, We are very pleased to see your positive and constructive feedback on Trip Advisor. I appreciate it very much and assure you that I will discuss the matter with Front Office team. Indeed, as our loyal guest you should be recognized and I am so sorry about it. Rest assured we will fix it. Thank you again and...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
Food & drink at the hotel
Taman Sari Brasserie
Taman Sari Brasserie
Cuisines: Asian, French, Malaysian
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Laundry Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available

Additional Information about Hotel Istana

Address: 73 Jalan Raja Chulan, Kuala Lumpur 50200, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: €51 - €82 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hotel Istana 5*
Number of rooms: 515
Reservation Options:
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Also Known As:
Istana Hotel Kuala Lumpur
Istana Kuala Lumpur
Hotel Style:
#12 Spa Hotel in Kuala Lumpur
#16 Romantic Hotel in Kuala Lumpur
#21 Family Hotel in Kuala Lumpur
#22 Luxury Hotel in Kuala Lumpur
#23 Business Hotel in Kuala Lumpur
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Istana staff and other travellers.
43 questions
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Questions? Get answers from Hotel Istana staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Front rooms, like at the twin towers,”
368stephenn, 25 Apr 2017 | Read review
“Club level rooms”
D4647RDsueh, 23 Apr 2017 | Read review
“They have British or European Power on alternate floors - pick a floor to suit your stuff.”
FabianS145, 19 Apr 2017 | Read review
“Good Service”
tammyd2981, 16 Apr 2017 | Read review
“High Floor, Nice View”
, 13 Apr 2017 | Read review
5 of 5