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Hotel Istana

4,115 reviews
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Traveller (1657)
Room & Suite (646)
Dining (182)
Overview
  • Excellent47%
  • Very good34%
  • Average12%
  • Poor4%
  • Terrible3%
Travellers talk about
“the club lounge”(308 reviews)
“bukit bintang”(255 reviews)
“petronas towers”(229 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
5.0 Star Hotel
All hotel details
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Reviews (4,115)Write a Review
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1,589
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441
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138
Show reviews that mention
All reviewsthe club loungebukit bintangpetronas towersmonorail stationhotel lobbypavilion mallbuffet breakfastlate checkshoppingklmallssinksmalaymsindianasiachinatown
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1,411 - 1,415 of 3,504 reviews
Reviewed 19 June 2015

This must have been a grand queen in its hey day. The staff are charming, polite and friendly. The only blot was a gruff welcome at breakfast one morning. The roving ambassadors do a great job. The staff and service at the Urban restaurant were...More

Thank David M
Response from HotelIstanaKL, General Manager at Hotel IstanaResponded 20 June 2015

Dear David M, Thank you for choosing to stay with us and at the onset please do accept our sincere apologies for the inconvenience you had with the noise from children. Indeed, this will not be the case on your next visit which you have...More

Reviewed 19 June 2015

The hotel is in an ideal location - near places of interest, the mono-rail and all sorts of shops. Inside, the lobby area is spacious and very clean with welcoming smiles from all the staff. The food and drink areas are numerous, well decorated but...More

1  Thank Geoff S
Response from HotelIstanaKL, General Manager at Hotel IstanaResponded 20 June 2015

Dear Geoff S, Thank you so much for a wonderful review on Trip Advisor. A five star review appreciating our services and our wonderful Associates makes our day. I am glad that all went well with your stay and that Murni and Azizan were able...More

Reviewed 18 June 2015

Quick check-in service when we came, prompt house-keeping service when we asked for additional items, friendly staff throughout the hotel, taxis always available, good breakfast spread and able to cater slightly late check-out.More

Thank rosli a
Response from HotelIstanaKL, General Manager at Hotel IstanaResponded 18 June 2015

Dear rosli a, We are happy to see your wonderful review of Hotel Istana KLCC on Trip Advisor. I am glad that you liked our breakfast. Please recommend us to your family and friends and we hope to see you soon. Warm Regards Aamir Khan...More

Reviewed 17 June 2015

I have face many people very good and co-operation , the people's here very smile like mr zahirul , Hamidah and aman , I like these peoples and this hotel , the hotel is very near for markets and towerMore

1  Thank Sheida K
Response from HotelIstanaKL, General Manager at Hotel IstanaResponded 18 June 2015

Dear Sheida K, Thank you very much for your short and sweet review on Trip Advisor. Thank you for recognizing Zahirul, Hamidah and Aman. I am glad that you were able to experience and appreciate their true Malaysian Hospitality. We are looking forward to your...More

Reviewed 17 June 2015

Arrived at the Hotel Istana, hot, sweaty and tired from a long flight from the UK, to be greeted by very welcoming front of hotel staff. Bags were taken from us and brought to reception who informed us that we would book in upstairs in...More

2  Thank anniemac54
Response from HotelIstanaKL, General Manager at Hotel IstanaResponded 18 June 2015

Dear anniemac54, Your review has made our day. Thank you so much for your wonderful review. I am sure fellow travellers will benefit from it. I am glad that everything went well with your stay. Audrey and her team is fantastic and as you must...More

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About
Amenities
Top amenities
Pool
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Free High Speed Internet ( WiFi )
Free Parking
Bar/Lounge
Spa
Hotel Amenities
Business Centre with Internet Access
Room Service
Free Parking
Laundry Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Outdoor pool
Details
Price range
US$75 - US$102 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#14 Spa Hotel in Kuala Lumpur
#16 Romantic Hotel in Kuala Lumpur
#20 Family Hotel in Kuala Lumpur
#23 Business Hotel in Kuala Lumpur
#27 Luxury Hotel in Kuala Lumpur
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
Details
Price range
US$75 - US$102 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#14 Spa Hotel in Kuala Lumpur
#16 Romantic Hotel in Kuala Lumpur
#20 Family Hotel in Kuala Lumpur
#23 Business Hotel in Kuala Lumpur
#27 Luxury Hotel in Kuala Lumpur
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
Add Photo Photos
Traveller (1657)
Room & Suite (646)
Dining (182)
Pool & Beach (80)
Amenities (41)
Business Centre & Event Rooms (11)
Family and Play Areas (3)
Questions & Answers
Ask a question
Eghlidi_Mehdi
20 January 2018|
AnswerShow all 4 answers
Response from Hotel_Istana_KL | Property representative |
Dear Guest - you have independent guest replying to your query. I believe we dont have to sing our own laurels anymore. We hope you will find the same perspective when you arrive at Hotel Istana. We might not be the best... More
1
Vote
Leesree_and_Subbi
15 January 2018|
AnswerShow all 4 answers
Response from Hotel_Istana_KL | Property representative |
Dear Guest, we do have both King and Twin options and you may choose either of them. Please contact us directly and we will be happy to assist you with your choice. Thank you
1
Vote
PalmTreesFreespirit
14 January 2018|
AnswerShow all 9 answers
Response from Hotel_Istana_KL | Property representative |
Dear Guest, some of the loyal guest of hotel Istana has already replied to your query. If you still need any assistance then please contact us via our e-mail (which we are not allowed to list here) and we will be happy to... More
0
Votes
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12345619
Room Tips
"We were on the 5th floor at the side which suited us perfectly."
Read review
"Higher floors give a better view of the surroundings."
Read review
"Pool view rooms are quieter."
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"book a deluxe room with high floor and city or KLCC (twin tower) view"
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