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Hotel Istana

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3,568 Reviews from our TripAdvisor Community

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Showing 3,049: English reviews
Noosaville, Australia
Reviewed 20 November 2014

Right place good area close to all short walk to shopping, transport and restaurants. Big and busy place but doesn't feel it. The bar/coffee area is very nicely decorated opulent but not excessive. Staff were very good, knowledgeable and helpful. Rooms OK typical hotel room but spacious with a good bathroom. Would recommend it. The pool was good.

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Helpful?
1Thank BJH-CA
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear BJH-CA, Receiving 5 stars from a frequent traveller like you is indeed a honour for us. Thank you so much for your stay and thank you for posting your review on Trip Advisor. Thank you for recommending us to your family and friends. We are looking forward to your return soon at Hotel Istana KLCC Warm Regards Aamir Khan...

Reviewed 19 November 2014

i stayed for 3 nights. overall the service was good.. the sales, front line and banquet staff were helpful. just that during my check-in time, the staff mistakenly gave me a room that is still occupied. then i went back to the counter and he change me to another room.

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Helpful?
Thank ana f
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear na f, Thank you for choosing to stay with us at Hotel Istana KLCC. I am glad that you have enjoyed your stay very much. We are very sorry for the confusion of room keys and wants to assure you that it was an isolated incident and Associate concerned has been counselled. Many thanks again for your stay and...

Reviewed 19 November 2014

Our stay in istana hotel was for three nights. After a warm welcome we get our executive room on 21. Floor. It wss a clean and spacious room. Not very modern but style of grand hotel. We like our dinner Cocktails and breakfast at executive lounge cos of the very friendly staff. Very good location so we can walk to...

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Helpful?
Thank dgsae
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear dgsae, Thank you very much for choosing to stay with us at Hotel Istana KLCC. We all appreciate you posting your feedback on Trip Advisor. Our Club floor rooms and the lounge is very popular with our guest and that is why we have guest coming back to us since long time. We are now looking forward to Welcoming...

Dhaka, null, Bangladesh
Reviewed 18 November 2014 via mobile

Recently we visited Kualalumpur to attend AFSUMB Congress held at KLCC. We have limited budget . We are looking a good hotel with walking distance from convention center. Hotel Istana fulfilled our criteria. It's about 8 minutes walk from Convention Center through a fully air conditioned foot over bridge. Istana is at excellent location for nearby shopping mall . There...

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Helpful?
Thank Neaz626
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear Neaz626, Thank you very much for your stay with us at Hotel Istana KLCC. We also appreciate your review on Trip Advisor. Please come back soon as we are looking forward to welcoming you back at your favourite Hotel in Kuala Lumpur. Warm Regards Aamir Khan General Manager

Jordan
Reviewed 18 November 2014

This is my first vacation to Malaysia and stayed in this hotel for 4 days.The hotel is just about an hour from the airport by taxi and is perfectly located in the city centre.Stayed in club rooms and the room are decent in size.They food here is just moderate . All the staff here were nice but special tribute to...

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Helpful?
Thank alharbi304
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear Alharbi304, Thank you so much for staying with us and enjoying your 4 days. We are indeed very lucky to have such passionate team. Our Associates strive for excellence on day to day basis and this is where I personally challenge them as their leader. Sonia is a super star of the front office team and we get many...

Reviewed 18 November 2014

We stayed here for 3 nights and had a very enjoyable stay. The hotel is ideally located: very handy for public transport links, some of the best shopping malls, the main drags for bars and restaurants, and key tourist sights. It has plenty of character and good facilities, and the service was impeccable. Our room was a decent size, with...

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Helpful?
Thank Mark C
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear Mark C, Thank you so much for your wonderful and very constructive feedback. The team and I really appreciate it. The fellow travellers will definitely benefit from your detailed feedback. I must say that you have really missed the breakfast as it is one of our most favourite in town with so much of variety of dishes available to...

Reviewed 18 November 2014

We just stayed at our favourite KL hotel for the 6th time, and still love it there. The decor in the rooms is a bit tired but the service is great, the location is great, and it is very good value for money. For those travelling with children they have plenty of inter-connected rooms and at the prevailing room rate...

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2Thank Dougal888
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear Dougal888, We are very happy to see you return to your favourite Hotel Istana KLCC. Thank you for your stay and Thank you for your loyalty. Indeed, our complimentary WiFi is in the entire property with 100Mbps and our guest are really enjoying the fast speed. Many thanks again for your stay and we are looking forward to seeing...

Dubai, United Arab Emirates
Reviewed 16 November 2014

first of all i would like to thank Mrs Lily reception manager really she helped us as well. a,d regarding hotel it was awesome stay at Istana. location is perfect as you can reach everything easily, staff was polite. the breakfast we good and with big selection. really we have enjoyed our suite 4 nights with wonderful view.

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Thank AhmadAzmi
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear AhmadAzmi, Thank you so much for staying with us at Hotel Istana KLCC. Thank you for posting your review on Trip Advisor. Lily and the front office team strives for excellence in everything they do on day to day basis. I am very happy to see that your 4 night stay was wonderful. Please come back soon to your...

Cairns Region, Australia
Reviewed 15 November 2014

Excellent city location for shopping and walking. Staff were great. Had to keep requesting more tea bags as 2 people sharing the room, only always provided just enough tea. As we are tea drinkers, required more. We experienced "High Tea" - staff were very accommodating to our needs. Reception staff couldn't do enough for us - excellent. Concierge staff were...

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Helpful?
Thank Paramjit H
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear Paramjit H, Thank you so very much for your review on Trip Advisor. The team and I really appreciate it. We are very happy to see that you have enjoyed your stay very much. Of course we will put extra tea and coffee for you next time in your room - it is our honour to serve you the...

Reviewed 14 November 2014

Hotel Istana is my first choice hotel in KL. Very convenient, easy access, walking distance to the most famous shopping complexes in KL ie Pavillion, Lot 10, Sg Wang etc. Food was good. Staff very pleasant and friendly.

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Helpful?
Thank Roseanissa
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear Roseanissa, We are very happy to see your review and feedback on Trip Advisor. Thank you so very much and I am happy to see that you had a wonderful stay with us. Indeed, Hotel Istana KLCC is your second home and will always be in Kuala Lumpur, Malaysia Warm regards Aamir Khan General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
Food & drink at the hotel
Taman Sari Brasserie
Taman Sari Brasserie
Cuisines: Asian, French, Malaysian
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Laundry Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available

Additional Information about Hotel Istana

Address: 73 Jalan Raja Chulan, Kuala Lumpur 50200, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: €58 - €87 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hotel Istana 5*
Number of rooms: 515
Reservation Options:
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Also Known As:
Istana Hotel Kuala Lumpur
Istana Kuala Lumpur
Hotel Style:
#13 Spa Hotel in Kuala Lumpur
#16 Romantic Hotel in Kuala Lumpur
#21 Family Hotel in Kuala Lumpur
#22 Luxury Hotel in Kuala Lumpur
#23 Business Hotel in Kuala Lumpur
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Istana staff and other travellers.
39 questions
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Questions? Get answers from Hotel Istana staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We were on the 22nd floor and had access to the 20th floor facilities which was fantastic.”
 of 5 bubbles lucyjessie04, 24 Mar 2017 | Read review
“Always ask for a quiet room as some are noisier than others.”
 of 5 bubbles AussieTraveller795, 20 Mar 2017 | Read review
“Beware the connecting door!”
 of 5 bubbles jameshj, 17 Mar 2017 | Read review
“find another hotel”
 of 5 bubbles davidpauline27, 14 Mar 2017 | Read review
“Ask for a room with a view of the PETRONAS Twin Towers ... wonderful to wake up to that beautiful view!”
 of 5 bubbles mlfarmer, 6 Mar 2017 | Read review
5 of 5