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Hotel Istana

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3,399 Reviews from our TripAdvisor Community

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There are newer reviews for Hotel Istana
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Showing 2,908: English reviews
Level Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 11 September 2014 via mobile

My partner and I stayed here for a few nights and loved every minute :) Staff were very friendly and helpful, the hotel itself is very beautiful with water features, and rooms are spacious and very clean. The location is ideal with amazing views from the room it's 2 minute walk to the monorail making it the perfect base to... More 

Helpful?
Thank Lou C
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear Lou C, Thank you so much for a wonderful feedback with regards to your recent stay at Hotel Istana KLCC. The team really appreciates your comments. Thank you again for recommending us to fellow travellers. Looking forward to welcoming you back soon Aamir Khan General Manager More 

Singapore
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 10 September 2014

Incomplete toiletries, towels weren't replenished after housekeeping on second day. Hotel lobby looked 5-star but rooms were certainly only of 3-star quality. Still using 'Vision Four'. Desirable location but that was all. It is not a completely bad hotel but completely underwhelming for a supposed 5-star hotel. Very disappointing.

Helpful?
3 Thank Cravie83
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear Cravie83, Thank you for posting your comments. As our valuable guest we respect your opinion about the Hotel. We are looking into the shortfalls you have highlighted and please do accept our sincere apologies for that. We hope this will not deter you from using Hotel Istana in future Warm regards Aamir Khan More 

bucharest
Level Contributor
51 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 9 September 2014

Impressive 5 star hotel, a tad tired ( perhaps it was a gem back in the days ). Staff service and friendliness cover any spot. Great variety for breakfast ( I could opt out for a table in the lovely backyard ). The cons are the freezing cold temperature in the rooms - really couldn't do anything about it and... More 

Helpful?
Thank camy c
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear CamyC, Thank you for taking the time and writing your positive feedback about Hotel Istana KLCC. Indeed, our team members are the most courteous and polite and a true reflection of Malaysian Hospitality. Please do accept our sincere apologies for all the inconveniences you have mentioned and rest assured we look into it right away. We are looking forward... More 

Melbourne, Australia
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 9 September 2014 via mobile

I cannot rave more about my stay at the Istana! My mum and I stayed 4 nights as part of a celebratory grad trip and it was amazing; from the hotel itself to the lobby to the service and the people. While check in was at 2pm, we arrived at 11.30 and were given a room by 12pm. We had... More 

Helpful?
2 Thank Rida9656
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear Guest, We are so happy to read your positive comments. Thank you for giving us 5 stars on Trip Advisor. Our team is our biggest asset and they make sure that all our guest are happy, comfortable and enjoying their stay. You have summarized the facilities and KL attractions nicely for the fellow travellers and I am sure they... More 

1 review
Reviewed 8 September 2014

Large rooms, good location..nice facilities at the hotel are big advantage....It is very close to the public transportation stations as well as it is very close to the shopping areas...The rooms are nicely decorated and very spacious..

Helpful?
Thank Ismail B
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear Ismail, We are very grateful to you for your positive comments about Hotel Istana KLCC. In a few lines you have summarized the Hotel and its location really well. Indeed, we are the City's Centre. Thank you once again for your feedback Aamir Khan General Manager More 

Sydney, New South Wales, Australia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 7 September 2014

The ISTANA Hotel was unbelievable. The staff were very professional and friendly. The room was clean and well serviced. Staying on the 20th floor enables Club Lounge with free afternoon tea and later in the afternoon pre dinner drinks and canapes. Food was great and was a wonderful experience. Will definitely return. Thankyou for your hospitality.

Helpful?
1 Thank Darren M
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear Mr. Darren, We are very happy to see your wonderful feedback and 5 stars on Trip Advisor. The team really appreciates it. Indeed, our Club Lounge is one of the most favourite place of our guest and for this reason many loyal guest always stays on Club floors. We thank you again and we are now looking forward to... More 

hurley
Level Contributor
28 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 7 September 2014

My wife and I went to Kuala Lumpur after staying at The Andaman Hotel in Langkawi (See review) We wanted a few days together after attending a wedding and we could not have picked a better Hotel. I had read a lot of reviews and I asked for a refurbished room as some of them were still old style according... More 

Helpful?
2 Thank miwend
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear Miwend, Thank you so much for taking the time and posting your wonderful review on Trip Advisor and giving us 5 stars. The team and I really appreciate it. I am glad you enjoyed our vast variety of breakfast menu in Taman Sari, and our Associates' services as this is exactly what the warm Malaysian hospitality is all about.... More 

Mauritius
1 review
Reviewed 7 September 2014

Good location and is short mins walk away from monorail station Raja Chulan and major shopping centres. Staff very friendly and helpful. Asked for a room with good view on Twin tower but the view was not the best. We stayed on the 13th floor and there was music exams on that floor during our stay. Carpets very dirty, furniture... More 

Helpful?
Thank Dorothee559
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear Ms. Dorothee559, Thank you for your feedback with regards to your recent stay at Hotel Istana KLCC. I am very to happy to see that you have appreciated our Associates. I have taken note of your other comments and each concerned department head is working on making sure that those issues are taken care of. Once again please accept... More 

Beau Bassin - Rose Hill
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 7 September 2014

While reading the reviews I just say to myself that maybe we didn't get the right room on the right floor!!!! Our room was on the 10th floor. My sister and I spent 4 days at the Istana hotel recently and to be honest, we were really dissapointed with some 'items' in our room namely the carpet, the toilet leaking.... More 

Helpful?
Thank Marie Andree A
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear Ms. Marie Andree, Thank you for your feedback on Trip Advisor. We are so sorry to hear about your poor experience in the room. The good news is that within this month we are changing our in-room carpets with new ones and this initiative will add to the comfort of our guest. I assure that your comments are taken... More 

Perth, Australia
1 review
Reviewed 7 September 2014

My wife and I flew from JFK to KUL, pretty exhausted from the long flights. The staff at the reception were average. We informed them that we had a long flight and were exhausted.They told us that their check in time was two pm, but would try to get us a room as soon as possible. We waited and we... More 

Helpful?
Thank mua g
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear Mua g, Thank you for your feedback on Trip Advisor. Please do accept our sincere apologies for the inconveniences experienced during your stay. We have taken note of your highlighted comments with regards to your interaction with Reception Associates, and room 628 condition, and I assure you that our concerned department heads are working on rectifying the issues. Once... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
Food & drink at the hotel
Taman Sari Brasserie
Taman Sari Brasserie
Cuisines: Indian, Asian, French, European, Malaysian
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Laundry Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about Hotel Istana

Address: 73 Jalan Raja Chulan, Kuala Lumpur 50200, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: €57 - €86 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hotel Istana 4.5*
Number of rooms: 505
Reservation Options:
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Also Known As:
Istana Hotel Kuala Lumpur
Istana Kuala Lumpur
Hotel Style:
#14 Spa Hotel in Kuala Lumpur
#16 Romantic Hotel in Kuala Lumpur
#21 Family Hotel in Kuala Lumpur
#23 Business Hotel in Kuala Lumpur
#25 Luxury Hotel in Kuala Lumpur
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Istana staff and other travellers.
29 questions
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Questions? Get answers from Hotel Istana staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose rooms on higher floor & city view”
 of 5 bubbles mysticmuni01, 1 Dec 2016 | Read review
“ask for room facing the KLCC.”
 of 5 bubbles akublues, 30 Nov 2016 | Read review
“room number 921 is great with klcc view”
 of 5 bubbles Shaayyum, 27 Nov 2016 | Read review
“Ask for city view, otherwise you'll be seeing the back alley of KL”
 of 5 bubbles andripratama, 23 Nov 2016 | Read review
“Higher Floor”
 of 5 bubbles Ultim8holiday, 21 Nov 2016 | Read review
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