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Hotel Istana

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3,462 Reviews from our TripAdvisor Community

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Showing 2,964: English reviews
Riyadh, Saudi Arabia
Reviewed 13 October 2014

This my 3rd time staying with my family at Hotel Istana Kuala Lumpur City Centre , excellent location , clean,great services & friendly & warm staff. We would like to thank Audery for all support & help. If we got chance to visit Kuala Lumpur again we will definitely stay at hotel Istana again. Thank you Hotel Istana staff &...

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Helpful?
Thank aizdeen
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear Aizdeen, Welcome back and Thank you for your wonderful feedback and 5 stars. The team really appreciates it. Audrey and her team is just wonderful and they serve their guest with passion. We are looking forward to welcoming you back at Hotel Istana KLCC soon Warm regards Aamir Khan General Manager

Tonbridge, United Kingdom
Reviewed 13 October 2014

We returned to Istana last week after October 2013 to find that the standard has not dimished in the last 12months. The highlight for us this year was the evening entertainment provided by a 5 piece group Main Avenue. They worked extremely each evening delivering their very professional performances of current and older songs. Their ability to know and sing...

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Helpful?
Thank PeterandMaureen
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear PeterandMaureen, Welcome Back to your home in KL. Thank you so much for your wonderful and constructive feedback. We are so happy that you did not see the standards gone down from previous stay last year. The team continues to strive for excellence in everything we do. I have noted your comments with regards to our BBQ and thank...

Bangladesh
Reviewed 11 October 2014

I have been staying here from 2011 till now. It has a very good location and it's just a few steps away from pavilion and bukit bintang. I would like to suggest that the front office should ensure the room is ready prior to the check in process so that the guest will not have to wait for 2 long...

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Helpful?
Thank khan701
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear Khan701, We are very pleased to see your positive and constructive feedback on Trip Advisor. I appreciate it very much and assure you that I will discuss the matter with Front Office team. Indeed, as our loyal guest you should be recognized and I am so sorry about it. Rest assured we will fix it. Thank you again and...

Saudi Arabia
Reviewed 10 October 2014

I have 2 food room service was very excellent. The staff all polite. After 10th times stay here. I'll certainly to back at hotel istana. Everything Is 100% good . All staff was very friendly . Room always ok . And they have arranged red roses on my bed . Appreciate it ! Breakfast was fine. Only for limo ....

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Helpful?
Thank Nasiff
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear Nasif, Thank you so much for your wonderful review and 5 stars. The team and I really appreciate it. I am so glad that everything went well with your stay. Please do accept our sincere apologies for the delay in your limo service. We hope to see you return to Hotel Istana soon Warm regards Aamir Khan General Manager

Perth, Australia
Reviewed 10 October 2014

We stayed at the Istana hotel on the way back from our Europe holiday and loved it from the second we arrived. The breakfast area was clean, large and has a wonderful selection for every taste. After reading the reviews in regards to the rooms we were prepared to upgrade to a club studio room however the room was spacious...

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1Thank Suzette B
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear Suzette B, We are so happy to see a positive review from a frequent traveller like your good self. Thank you so much for your appreciation and I am so glad to see that you enjoyed your stay with us. Indeed, our breakfast is buffet is huge and caters to majority of our guest. Our Associates are our real...

Sydney, Australia
Reviewed 10 October 2014

I have just returned from a 3 day stay at the Hotel Istana.This hotel has great service and excellent staff. Location is great as it is walking distance to Bukit Bintang and Pavilion is just across the road on the right when you walk out the lobby. Chinatown is just a short cab ride and monorail is a short stroll...

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Helpful?
Thank Enrichtraveller
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear Enrichtraveller, Thank you so much for a wonderful review and 5 stars on Trip Advisor. The team and I really appreciate it. You have summarized everything really well for the other guest who would be busy planning their trips to KL. Chef Amin, Audrey, Norzila, Shikin, and Mr. Manimaran are on cloud nine due to your recognition and I...

Perth, Australia
Reviewed 10 October 2014

Good location and friendly staff but overall the hotel is tired and badly in need of a refurb. Dead flowers in the lobby said it all. On check in we were told our double bed room was to be one with 2 single beds. We objected and miraculously a double room was found on the 18th floor. The room was...

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Thank Jane532014
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear Jane532014, We are so sorry to see that you did not really enjoy your stay. We have taken note of your observations and will look into it right away. As much as we strive for excellence in everything we do here, we understand that we cannot be successful in keeping everyone happy. Please do accept our sincere apologies for...

Reviewed 10 October 2014

A nice hotel to stay and enjoy the glimpse of the Twin Tower from the room. Excellent wifi. Clean and well maintained rooms and bathrooms. Service staff are very friendly and appreciable. Located at the main area and easily accessible to stations. Good breakfast and friendly service persons there tool. I would definetly recommend this hotel for a pleasant stay.

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Thank smidthpartha
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear smidthpartha, We are very happy to see your positive review on Trip Advisor. Thank you for giving us 5 stars. Your review will be very helpful to your fellow travellers and I am sure they will appreciate it too. Looking forward to your return to Hotel Istana in near future Warm Regards Aamir Khan General Manager

Perth, Australia
Reviewed 9 October 2014

We have just returned from the Hotel Istana in KL where we had a suite on the 17th floor with views to the Petronas Towers. We have 2 kids, 12 and 14 so the suite was fabulous as they had their own room and bathroom and there was a central lounge inbetween us. 3 flatscreen TV's so we were all...

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1Thank A B
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear A B, Thank you so much for your wonderful review on Trip Advisor. We all appreciate the time you took to write it. A nice review coming from a frequent travel like you with so many reviews and helpful votes from fellow travellers is just an honour for us. I am glad that everything went well with your stay....

Melbourne, Victoria, Australia
Reviewed 9 October 2014

Great hotel lobby pretty,clean and welcoming. Staff helpful attentive. Breakfast choices were good ! Omelette station by far a winner, Rooms not like website need to be renovated bathrooms looking old and need better maintenance. Location is great within walking distance to shops, plazas and restaurants.

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Thank 910ray
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear 910ray, We are very happy to see your review on Trip Advisor. My team and I really appreciate it. We have just added our signature scent to our lobby features and now our guest will be able to remember the fresh tropical scent associated with their stay with Hotel Istana for their future memories. Thank you again Warm regards...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
Food & drink at the hotel
Taman Sari Brasserie
Taman Sari Brasserie
Cuisines: Asian, French, Malaysian
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Laundry Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available

Additional Information about Hotel Istana

Address: 73 Jalan Raja Chulan, Kuala Lumpur 50200, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: €57 - €70 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hotel Istana 5*
Number of rooms: 515
Reservation Options:
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Also Known As:
Istana Hotel Kuala Lumpur
Istana Kuala Lumpur
Hotel Style:
#13 Spa Hotel in Kuala Lumpur
#16 Romantic Hotel in Kuala Lumpur
#21 Family Hotel in Kuala Lumpur
#23 Business Hotel in Kuala Lumpur
#24 Luxury Hotel in Kuala Lumpur
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Istana staff and other travellers.
32 questions
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Questions? Get answers from Hotel Istana staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms are great. Huge size. ask for the Petronas tower facing room on a higher floor.”
 of 5 bubbles samird747, 19 Jan 2017 | Read review
“The club lounge is great, so \i would recommend staying in a club room.”
 of 5 bubbles YodsIsMe, 18 Jan 2017 | Read review
“Pick a room on 14th or above floor for better city view.”
  • Petronas is much much closer than it looks in the picture.
 of 5 bubbles 809mohitm, 17 Jan 2017 | Read review
“Great views, very clean, quiet rooms and good water pressure in shower.”
 of 5 bubbles mimmob88, 7 Jan 2017 | Read review
“Go for the Club Rooms. Definite Value For The Room.”
 of 5 bubbles 906atiquer, 2 Jan 2017 | Read review
5 of 5
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