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Hotel Istana

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3,398 Reviews from our TripAdvisor Community

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Showing 2,907: English reviews
Singapore, Singapore
1 review
Reviewed 18 September 2014

First time in Kuala Lumpur and we choose to stay with this hotel, I'm speechless when we enter the room i saw a bouquet of roses with a love shape of cake and also the room decor is made us absolutely happy as we are celebrating our 25th Wedding Anniversary! I know this amenities must be set up by AUDREY,... More 

Helpful?
Thank carolmK277FQ
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear caromK277FQ, Happy Anniversary again to both of you. Thank you for choosing us on such a special day of your lives. Audrey is one precious Associate who can really fix these kind of surprises for our guest. Club floor team is very passionate to serve their guest. I am happy to see that you enjoyed the breakfast in Taman... More 

Cardiff, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 17 September 2014

I stayed between 8-15 September. The hotel is very central to local amenities and very easy to get your way around KL itself and taxis to other areas. The entrance and lobby to the hotel is very grand and appealing. My room was average. It was a very large double room and the bathroom was large too. It is a... More 

Helpful?
1 Thank LMK142014
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear LMK142014, Thank you for taking the time and writing your detailed feedback on Trip Advisor. Indeed, our Associates are our real asset and I am glad that they looked after you well. Our TVs have changed and we have now placed 42 inches Panasonic LED full HD TVs in all rooms, perhaps your room was one of the last... More 

Kuala Lumpur, Malaysia
1 review
Reviewed 17 September 2014

The best hotel ever I stayed!!! The room is spacious, clean and staffs were very attentive and helpful.... Reception staffs can't do much as they were try their best to accommodate on my request... Good job and thumbs up to everybody... I will recommend and return back in future...

Helpful?
Thank Farah R
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear FarahR, Thank you so much for your wonderful comments and giving us 5 stars. The team and I really appreciate the time you took to write your feedback. We are looking forward to welcoming you back soon Warm Regards Aamir Khan More 

Adelaide, Australia
Level Contributor
108 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 17 September 2014

We arrived to the hotel 29th of August, with the knowledge that as we have stayed here several times before we knew what to expect and had the same expectations of a room that was clean, tidy and hopefully reasonably quiet , We were not let down, the hotel has actually improved since we last stayed there with Wi fi... More 

Helpful?
Thank stephen2912
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear Stephen2912, We are so happy to receive your feedback and glad to know that you enjoyed your stay once again. We are looking forward to welcoming you back at Hotel Istana - your home in KL Warm Regards Aamir Khan More 

Norwich, United Kingdom
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 16 September 2014

We stayed here for 3 days on our way to Australia and loved it,nice big clean room with every thing you need including free wifi with actually works plus a nice view of the Petronas towers,staff were friendly and helpful,bar and restaurant were good and the evening entertainment was quite relaxing,great choice at breakfast too. If i come back to... More 

Helpful?
1 Thank scott w
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear Mr. Scott, We are absolutely thrilled to receive your feedback on Trip Advisor and the team is just so happy to read your comments. You have really summarized everything so well for our fellow travellers. Indeed, our location is THE BEST in the city and our true Malaysian hospitality can't be beaten as our Associates strive for excellence in... More 

Whitehaven, United Kingdom
Level Contributor
90 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
Reviewed 15 September 2014

I stopped over for a few days in Kuala Lumpur on my way to Singapore recently and i`m so glad that i did. The hotel that i booked was called `The Istana ` and was pretty well situated in the city centre. The shopping malls , Petronas twin towers and night life were all nearby so it was a very... More 

Helpful?
Thank Cumbriafoodie
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear Cumbriafoodie, We are very happy to read your positive experience on Trip Advisor. You have summarized everything so well about our Hotel that I am sure fellow travellers will appreciate very much. I am so glad that you had the chance to dine at Urban and that you liked your dining experience. Chef Sharusmizal is an asset to our... More 

Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 14 September 2014

I stayed with my husband for three days in Istana hotel, the only good thing about it is the location, it is in the heart of KL. the service was really bad, the room was not clean, the refrigerator and the phone were out of service, so there is no room service.... once we needed to use the phone so... More 

Helpful?
1 Thank Ghada S
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear Ms. Ghada, Thank you for taking the time and posting your constructive review on Trip Advisor. We are so sorry that your stay at Istana was not really a memorable one. Please do accept our sincere apologies for that. We had an unexpected emergency of a pipe burst that flooded our telephone office and we were out of telephone... More 

جدة, المملكة العربية السعودية, الشرق الأوسط
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 14 September 2014

I stayed in this hotel 4 days , very beautful and very clean, the staff were very frindly and helpful , the brekfast food is good , the boll is clean and good sias. All hotel is good. Thanks for oll. Dawood Alrowaethi

Helpful?
3 Thank dawod288
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear Mr. Dawod288, We are so happy to see your feedback on Trip Advisor and appreciate the time you took to write it and gave us 5 stars. The team misses you here already. We are looking forward to welcoming you back soon Warm regards Aamir Khan General Manager More 

Marikina, Philippines
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 13 September 2014

I stayed in this hotel (Sept. 7-11) when I attended a conference in KL at a nearby hotel. My mom was with me and having spent the better part of my stay in KL in another hotel, she spent most of her time at the hotel. The look and feel of this hotel is classic. Its best asset would be... More 

Helpful?
Thank Easteg
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear Easteg, Thank you so much for your wonderful feedback on Trip Advisor. The team and I really appreciate it. It is so nice to see that your mother and you enjoyed our services. We hope to see you again at Hotel Istana soon Warm Regards Aamir Khan General Manager More 

Level Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 11 September 2014 via mobile

My partner and I stayed here for a few nights and loved every minute :) Staff were very friendly and helpful, the hotel itself is very beautiful with water features, and rooms are spacious and very clean. The location is ideal with amazing views from the room it's 2 minute walk to the monorail making it the perfect base to... More 

Helpful?
Thank Lou C
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear Lou C, Thank you so much for a wonderful feedback with regards to your recent stay at Hotel Istana KLCC. The team really appreciates your comments. Thank you again for recommending us to fellow travellers. Looking forward to welcoming you back soon Aamir Khan General Manager More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
Food & drink at the hotel
Taman Sari Brasserie
Taman Sari Brasserie
Cuisines: Indian, Asian, French, European, Malaysian
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Laundry Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about Hotel Istana

Address: 73 Jalan Raja Chulan, Kuala Lumpur 50200, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: €57 - €86 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hotel Istana 4.5*
Number of rooms: 505
Reservation Options:
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Also Known As:
Istana Hotel Kuala Lumpur
Istana Kuala Lumpur
Hotel Style:
#14 Spa Hotel in Kuala Lumpur
#16 Romantic Hotel in Kuala Lumpur
#21 Family Hotel in Kuala Lumpur
#23 Business Hotel in Kuala Lumpur
#25 Luxury Hotel in Kuala Lumpur
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Istana staff and other travellers.
29 questions
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Questions? Get answers from Hotel Istana staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose rooms on higher floor & city view”
 of 5 bubbles mysticmuni01, 1 Dec 2016 | Read review
“ask for room facing the KLCC.”
 of 5 bubbles akublues, 30 Nov 2016 | Read review
“room number 921 is great with klcc view”
 of 5 bubbles Shaayyum, 27 Nov 2016 | Read review
“Ask for city view, otherwise you'll be seeing the back alley of KL”
 of 5 bubbles andripratama, 23 Nov 2016 | Read review
“Higher Floor”
 of 5 bubbles Ultim8holiday, 21 Nov 2016 | Read review
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