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The Cross Hotel is so well located in the main foodie and shopping area of Osaka. Public transport is easy and accessible and it's a reasonably priced cab ride from Osaka station. The rooms were a good size for Japan. There was 2 of us...More
Very nice boutique hotel. Excellent location, walking distance from Namba station by Expit from Kansai airport.
Room is good size and well maintained. Excellent bathing room and good water pressure.
Service of hotel is excellent, especially Ms Lin who is very patient to make phone...More
1 Thank LDLDLD
Response from CROSS_Osaka, Front Office Assistant Manager at Cross Hotel OsakaResponded 5 January 2018
Dear Valued Guest,
Thank you very much for choosing Cross Hotel Osaka and for taking the time to share your review about your recent stay.
We also would like to thank you for your great comments about our staffs, especially Lin. Your great comments about...More
My girlfriend and I booked the Cross Hotel for 3 nights expecting a decent quality 4-star hotel. We had been travelling around Japan for 3 weeks and had been staying in the likes of the Mitsu-garden.
Unfortunately the Cross hotel only had smoking rooms avaliable...More
Thank Joe K
Response from CROSS_Osaka, Manager at Cross Hotel OsakaResponded yesterday
Dear Valued Guest
Thank you very much for choosing Cross Hotel Osaka and for taking the time to provide your review about your recent stay.
However, we sincerely apologize that you had such a disappointing visit because of our room cleanliness and maintenance.
Overall the location is great for shopping as you can easily pop back to drop off you stuff then continue. The hotel room provides all the amenities you'll need, even pajamas. The bathroom is excellent where the basin and toilet were separated from the bath/shower....More
Response from CROSS_Osaka, マネージャー at Cross Hotel OsakaResponded 6 days ago
Thank you very much for choosing Cross Hotel Osaka and for taking the time to share your feedback.
We are happy to know that you liked the location and our bathroom.
However, we sincerely apologize for the toilet smell and the mattress.
We will refer...More
You probably know about the great location etc. So I'll stick to the inside of the place.
First, the hotel staff -- lovely, helpful, speak fairly good English, could tell me straightaway the various options for getting to the airport. Helped with our luggage and...More
Response from CROSS_Osaka, フロント オフィス マネージャー at Cross Hotel OsakaResponded 1 week ago
Dear Valued Guest,
Thank you very much for choosing Cross Hotel Osaka and for taking time to share your feedback about your recent stay.
We are happy to hear that you liked the location and satisfied with our service.
However, we sincerely apologize for the...More