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Hotel New Otani Osaka

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1,042 Reviews from our TripAdvisor Community

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Showing 387: English reviews
Leonding, Austria
Reviewed 30 June 2013

This is truly a nice 4,5 star in my opinion. The view from our room Nr. 1239 is just perfect and the room is xl for Japan - a suite really for about 210 Euros. Very clean, bathroom could eventually use some remodeling same for hallway carpets. The view from the bar on the 18th floor is fantastic at night....

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1Thank barbaraebner
Davis, California
Reviewed 29 June 2013

we stayed for 3 days in new otani, it has a great view of osaka castle, the rooms are big, and is really near the subway the Osaka-jo Koen station on the Osaka loop line, so communications are easy. The service is good, and the staff are nice.

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Thank Camila S
London, United Kingdom
Reviewed 28 June 2013

This is one of the few hotels in Osaka with a view of trees rather than other buildings: it faces the huge park surrounding Osaka castle with its moats and rising levels. It is very close to the Osaka-jo Koen station on the Osaka loop line, so communications are easy. The breakfast buffet is superb and staff were exceptionally helpful.

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Thank pk104
A TripAdvisor Member
Hsinchu, Taiwan
1 review
Reviewed 18 June 2013

Hotel with great views.Big and quite confortable. But the location is a little bit far from railway. So maybe go to the hotel with taxi is a good choice. Service is great. All of them are kindly. Maybe i'll live there next time when i go to Osaka again.

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Thank A TripAdvisor Member
Johannesburg
Reviewed 16 June 2013

I stayed at the New Otani Osaka for a week for business. The Service at the hotel was excellent and the staff were simply exceptional. I enjoyed room service twice and I would recommend eating in if you have work to do. A great benefit is the free wireless the hotel offers, again perfect for business travel. If possible, try...

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Thank amazinmic
Cambridge, United Kingdom
Reviewed 12 June 2013

I've stayed at this hotel in the Osaka Business Park multiple times, and each time am won over by the location across from Osaka Castle Park, the great service, and exceptional public spaces. The breakfast buffet is great. It's a quick walk to multiple shops and restaurants. If you are on a budget you can eat well at a fraction...

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Thank Paul E
Ortigas Center, Pasig
Reviewed 30 May 2013

We arrived late in the evening and were a bit tired after the long travel, so being greeted by the wide, beautiful lobby was an incredible experience. Service at the front desk was quick and efficient; the Otani staff were very helpful. Rooms in Japanese hotels are on the smaller end of the spectrum, but the Otani's superior twin room...

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2Thank meganism
Manila, Philippines
Reviewed 30 May 2013

Our company brought about 140 of our managers, and some with their spouses, and our Board members with their families, were booked in the New Otani in Osaka for 4 days. From check-in to check-out, our experience was superb. The rooms were very clean and the staff very friendly. We were able to buy some snacks and liquids in the...

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1Thank benjieguev
Reviewed 28 May 2013

We arrived in the hotel late in the evening of Saturday. We were all tired and we all just wanted to get into our rooms and retire for the night. Hence we really appreciated the promptness with which we were checked in by the staff. The front desk personnel was very warm and friendly. The room was quite big for...

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Thank ptgan
Thrapston
Reviewed 28 May 2013

Given a free upgrade to a ‘queen suite’. Very large rooms with excellent facilities, and an outstanding view of the castle. The staff were very friendly and helpful. The location isn’t ideal but the standard of service and quality of the rooms made up for it. I would recommend this hotel to friends.

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Helpful?
Thank Huw P

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
About the property
  • Wheelchair Access
Food & drink at the hotel
Sakura
Sakura
Cuisines: French
Taikan-En
Taikan-En
Cuisines: Chinese
Keyaki, Teppan Grill
Keyaki, Teppan Grill
Cuisines: Japanese, Barbecue
Satsuki Lounge
Satsuki Lounge
Cuisines: Cafe
Mikan
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Satsuki All-Day Dining
Satsuki All-Day Dining
Cuisines: International
Kidokoro Isshin
Kidokoro Isshin
Cuisines: Japanese
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Hotel New Otani Osaka is facing the verdant expanse of Osaka Castle and Park, yet offers an easy access to the city center as well as major visitors sites in Kyoto, Nara and Himeji. Its naturally lit four-storey Atrium Lobby immediately lets the guests know their stay will be a special one. Impeccable service and stylish comfort assure top quality accommodation as well as a personal satisfaction for every guest. From your room, enjoy a "Royal View" of Osaka Castle. ... more   less 

Additional Information about Hotel New Otani Osaka

Address: 1-4-1 Chuo-ku Shiromi, Osaka 540-8578, Osaka Prefecture
Region: Japan > Kinki > Osaka Prefecture > Osaka
Price Range: €113 - €378 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel New Otani Osaka 4*
Number of rooms: 525
Reservation Options:
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Also Known As:
New Otani Osaka
Osaka New Otani Hotel
Hotel Style:
#5 Business Hotel in Osaka
#10 Family Hotel in Osaka
#12 Luxury Hotel in Osaka
#15 Romantic Hotel in Osaka
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Questions & Answers

Here's what travellers have asked, with answers from Hotel New Otani Osaka staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The staff were able to accommodate our requests in a room! We were on the 15th floor and it was very quiet.”
 of 5 bubbles GwenD990, 16 Nov 2016 | Read review
“Ask for a room with a view of the castle!”
 of 5 bubbles Rhgarson, 6 Nov 2016 | Read review
“Ask for a room with Osaka Castle view.”
 of 5 bubbles 532adri_ns, 6 Nov 2016 | Read review
“Rooms on the Castle side have a beautiful view.”
 of 5 bubbles CostinD, 28 Oct 2016 | Read review
“The higher floors are better as the castle view improves the further up you go”
 of 5 bubbles jrandsk, 21 Oct 2016 | Read review
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