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Holiday Inn Osaka Namba

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Traveller (511)
Room & Suite (326)
Dining (35)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
Property amenities
Room service
Restaurant
Free High Speed Internet (WiFi)
Breakfast Available
Business Centre with Internet Access
Concierge
Dry Cleaning
Multilingual Staff
Public Wifi
Wheelchair Access
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Room features
Air conditioning
Refrigerator in room
Accessible rooms
Non-smoking rooms
Smoking rooms available
Suites
Good to know
HOTEL STYLE
Mid-range
Safe
HOTEL CLASS
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963Reviews
714Photos
49Q+A
68Room tips
Traveller rating
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Popular mentions
The hotel is your typical mid-range Holiday Inn - so don't expect a lot of fanciful stuff and bling bling. Although I am IHG Platinum,there is no avenue for upgrade as there is only one type of room with double bed (which I think is smaller than rooms with 2 single beds). That
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Arrived at Holiday Inn Namba after a long trip from Australia via Singapore. Took a taxi from JR Namba Station as we were tired but it would be walkable distance through The Walk exiting about Exit 19. To get to the Namba Subway station to go to Shin-Osaka it was about 10mins
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I checked in late on Feb 12 (after 7pm) and was warmly greeted by this gentleman at the reception. I accidentally left my room keys in the room when we went out for dinner but the same gentlemen issued me a new card promptly. He also provided clear advice when asked how to get
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Response from IHGService, Guest Relations Manager at Holiday Inn Osaka Namba
Responded 3 weeks ago
Hi Stan842, Thank you for staying with us and for being an IHG Rewards Club Gold Elite member. I am glad that your check-in experience was as seamless as it should have been. I regret the inconvenience the key card may have caused. I am also sorry to learn that your interaction with our front desk staff about the matter was unpleasant. What you described is not the customer service we wanted for any of our guests. I have taken note of your comments and shared them with our management team to review the procedures we have in place and make necessary improvements accordingly. Again, thank you for your feedback and for choosing us for your lodging needs. Sincerely, Ingrid V. Case Manager IHGService
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Excellent location - you step right out into a busy street in Dontonburi. A short walk to food and shopping. The room size was pretty cosy. We booked a double room and had requested an extra bed but was told when we checked in that there was no space for the extra bed so they
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Response from IHGService, Guest Relations Manager at Holiday Inn Osaka Namba
Responded 3 weeks ago
Hi Pip_Y_nz, Thank you for your stay and for taking the time to share your experience with us. It is great to see the you appreciated our location and staff service. I am sorry to read that our room facilities and amenities didn't match your expectations. We aim to be able to support you in your journey to success and your comments value to us. I have taken note and shared this with the management team to be able to identify the areas that may benefit from additional attention. Thank you for being our guest and sincerely hope to get another chance to give you a more pleasurable stay should you be in the area again. Best, Christian C. Case Manager IHGService
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Small (common in Japan) and compact rooms that are clean. Just around the corner from the famous Dotonbori area. As the previous reviewers said the light and sounds of Dotonbori are well kept away to ensure a good nights sleep. A few steps away and you in the midst of all the
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Response from HolidayInnOsakaNamba, マネージャー at Holiday Inn Osaka Namba
Responded 7 Feb 2019
Dear 857vr, Thank you for the great review of our hotel! We are very pleased to learn that you have enjoyed our rooms facilities, location and services. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Holiday Inn Osaka Namba
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12345666
Hi Kim L. I can't really say much about what you're experiencing now. When my family and I booked rooms in Holiday Inn last year, we were expecting to check-in at the hotel no later than 7pm. So this was not really too late a check-in time and I didn't have the need to contact customer service. I do find it weird though that the Holiday Inn website would say that checking-in is subject to availability. If you have already paid for your room online, then I don't see any problems with getting a room even if you check-in late. If you still haven't received a reply by now, I suggest you try to get in touch through other means like their Facebook account, or even better, trying to call their telephone number. Sorry I can't help you any more than this. I just wish you the best of luck and enjoy your stay in Osaka.
1 vote
toiletries were fine. Standard hotel set - not zero or minimal. standard things like soap / showercap / toothbrush and miniature toothpaste (i think). Nearby I do not remember seeing a fitness center. Lots of restaurants. Lots of shops. Interesting stuff - like cat cafe.
0 votes
How far is the walk from this hotel to the train station with luggage and do they have laundry room on site?
Did not see laundry shop But hotel offers laundry service.
1 vote
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12345610
"room a bit small for 3 people, overall it is an excellent hotel in Osaka Namba!"
"Choose a high room, or ask for one at the back to avoid noise"
"Choose a room on a high enough floor so the noise from the street-level bars and eateries aren't a bother."
"There is a special room, which is better than others, on each floor, and it is tailored for disabled people."
"Try to get a room away from the lift area, as it can get quite noisy"
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PRICE RANGE
US$124 - US$281 (Based on Average Rates for a Standard Room)
LOCATION
JapanKinkiOsaka PrefectureOsakaShinsaibashi / Nanba / Tennoji / South Area
NUMBER OF ROOMS
314
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