12 Susukinobabacho, Saga-Tenryuji, Ukyo-Ku Saga-Tenryuji, Ukyo-Ku, Kyoto 616-8385 Kyoto Prefecture
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What you can expect during your stay
- Hand sanitiser available to guests & staff
- Regularly sanitised high-traffic areas
Updated 29/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Suiran, a Luxury Collection Hotel, Kyoto
Updated 29/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
Property amenities
Free parking
Free High Speed Internet (WiFi)
Hot bath
Bar / lounge
Children Activities (Kid / Family Friendly)
Taxi service
Banquet room
Meeting rooms
Paid public parking on-site
Street parking
Wifi
Coffee shop
Restaurant
Breakfast available
Complimentary Instant Coffee
Complimentary tea
Spa
Facial treatments
Full body massage
Hot spring bath
Massage
Open-air bath
Salon
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Non-smoking hotel
Shops
24-hour front desk
Dry cleaning
Laundry service
Shoeshine
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Room features
Bathrobes
Air conditioning
Housekeeping
Private balcony
Room service
Minibar
Refrigerator
Flatscreen TV
Safe
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Luxury
Mountain View
Languages Spoken
English, Japanese
Location
Full view
100Great for walkers
Grade: 100 out of 100
108Restaurantswithin 0.5 km
62Attractionswithin 0.5 km
Contact
12 Susukinobabacho, Saga-Tenryuji, Ukyo-Ku Saga-Tenryuji, Ukyo-Ku, Kyoto 616-8385 Kyoto Prefecture
Name/address in local language
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354Reviews9Q+A45Room tips
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+1
One of the hotels that one could not forget Absolutely 5-stars experience 1 star is for style - traditional Japanese house mixed with modernized furniture and technology 1 star is for location - lovely district, river side, close to a bamboo forest and UNESCO sites 1 star is for cosmetics - byredo amenities by default and local Japanese creams provided by request 1 star is for champagne - perfect tasting experience provided free of charge to all guests 1 star is for breakfast - laconic but elaborated breakfast sets (either westernized or traditional Japanese one) Perfect stay
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Date of stay: September 2020Trip type: Travelled with family
1 Helpful vote
Helpful
Amazing hotel! The room is clean and comfortable, especially the bed. The dinner is great and better than we all expected. Also the breakfast. Strongly recommend the Champagne happy hour at the cafe and the dinner. Staffs are very very helpful and friendly, we managed to get the specialize menu for some reasons and all the staffs worked very hard to solve our requests. The hotel offers one-way pick-up/ drop-off between hotel and Kyoto station, which is very helpful, especially when there are senior members in the group. One of the best experiences in Japan.
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Date of stay: September 2020
Rooms
Cleanliness
Service
2 Helpful votes
Helpful
I recently stayed the hotel Suiran in Kyoto and was disappointed. Even though the hotel was 85,000, the highest category of Marriott hotels, it did not live up the the expectation at all. Please avoid this hotel. The location is great and the gardens are beautiful, but this is NOT worth the money or points at all and is incredibly boring. I called the Marriott support line after the stay and received a blank template apology from the hotel. They even forgot to edit the template to remove " __GUEST ISSUE__" and write in an actual solution. We were served breakfast in the cafe instead of the proper restaurant (which is supposed to be the historical wing of the property)> Marriott status was not mentioned during checkin. We were not walked to our room or given an explanation of the limited facilities of the hotel. The usage of the onsen (hot spring bath) was a paid rate of 5000 yen for an extremely basic bath. Compared to the baths available at other hotels in Japan, it was extremely disappointing. There was no turn down service in the evening. Gym was closed, wasnt posted on website or notified before arrival. I was not offered the 20% discount on the breakfast. For 5000 yen ($50), the breakfast was extremely basic. Even at inflated hotel prices, it was quite bland and disappointing. The old pictures of breakfast on flyertalk are completely different than what was offered. I feel serious regret that I did not stay at either the Mitsui or the Ritz Carlton instead of the Suiran. The paid rate of the hotel for the night I stayed was $1,000! I would feel disgusted if I spent that amount of money for this stay.…
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Date of stay: November 2020
Value
Cleanliness
Service
2 Helpful votes
Helpful
+1
Nice hotel with a beautiful location front of the river .. Staff are very pleasant and polite ! Recommend to have the Japanese traditional room instead the suite ( over price ) ! Sad to don’t have any complimentary drinks especially for the price of the suite ! Sake or champagne will be very Appreciable .. Poor mini bar .. Nice matelas Nice bathroom .. Recommande the place for 2 nights max .. A bit over price to me but a pleasure to be there .. Will come back
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Date of stay: January 2020Trip type: Travelled as a couple
Helpful
Nestled outside the central city of Kyoto along a river (about 30 min from the main train station), this tranquil hotel is a good blend of western amenities along with eastern service. Upgraded to a suite, the room was large and comfortable. The automated window coverings didn't all work and they were confusing to operate. Inadequate English television stations. Staff was very helpful, specifically including the concierge. Restaurant dinner menu is overly limited, but the food was very good. Breakfast menu included the standard fare plus some surprising options and the food delicious. Sake and champagne tasting at the hotel was a waste of time....but I think it might have been free (otherwise it was a waste of money, too!); find another option for a true tasting experience. It was expensive to stay at this property and, although I didn't see a lot of other options in Kyoto, unfortunately the overall experience did not merit the cost.…
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Date of stay: January 2020
Value
Rooms
Service
Room Tip: Suite with a courtyard view is great
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2 Helpful votes
Helpful
We spent here 5 days towards the end of November, when we were lucky to enjoy the beautiful autumn in the Arashiyama area. As we were travelling with a little 4-month old boy, we focused on exploring the vicinity of the hotel. There was so much to see, that we even didn’t bother going to Kyoto itself. Hotel has very nice location, close to the center of things, but at the same time you can relax from the touristy crowds you have in other places. Two highlights of our stay were: 1. The breakfast – on all the days we were given a separate room so that we can have the breakfast at peace with our little one – and the food was delicious. 2: Hotel staff, who were extremely friendly and professional at the same time. Especially Hiromi-san, the Chief Concierge was always around for our request or to make our little boy laugh 😊 As a Ambassador member of Bonvoy loyalty program, I got upgrade to a higher floor room, which we appreciated, as the views of the autumn leaves from our balcony were spectacular. The hotel was fully booked during our stay, so it was a nice bonus. The only ‘complains’ I would have is that the bed was too soft for our taste and the bathroom area was quite compact. However all in all, we had a really great stay and would happily return one day.…
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Date of stay: November 2019
Rooms
Cleanliness
Service
1 Helpful vote
Helpful
This hotel is lovely and situated away from the active part of Kyoto. The only reason I won’t give it 5 stars is because the room was slightly basic without the best view. However Hiromi Maruyama deserves the highest recognition. She was perhaps the most amazing concierge ever! She provided us with amazing recommendations and got us bookings at two michelin starred restaurants within 24 hours notice; a total superstar!
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Date of stay: December 2019Trip type: Travelled as a couple
1 Helpful vote
Helpful
I booked a ground floor room with its own private onsen which cost over $1500 AUD per night. The staff at this hotel are excellent and service was very good. My room was available for early check in which I appreciated and they also offer a complementary one-way taxi service from Kyoto which was great. However this is not very well advertised - I just happened to find the option on the hotel website. My room was spacious and very quiet. Overall however, compared to other high end hotels, I think Suiran is overpriced for what you receive. There is no complementary mini bar or evening chocolates/snacks which you find in top end hotels and the private onsen was disappointing - its not outdoors like in other Japanese ryokan but just an extension to the usual bathroom. You have to pay extra to book the hotel onsen. The garden that my room looked on was relatively drab (mind you it was winter when I was there).…
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Date of stay: December 2019
Value
Location
Service
Room Tip: I don't think the ground floor private onsen rooms are worth the additional cost
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Helpful
Response from SuiranManager, Operation Manager at Suiran, a Luxury Collection Hotel, Kyoto
Responded 29 Dec 2019
Dear Esteemed Guest, Thank you for taking the time to share your valuable feedback. It has come to my attention that the service you received during your recent stay did not meet your expectations. For this, I sincerely apologize. Therefore I sincerely apologize for the series of our shortcomings that you had experienced. I assure you this is not in line with the service standards I strive to achieve at Suiran, a Luxury Collection Hotel, Kyoto.We appreciate your bringing your concerns to our attention as it is only through constructive feedback such as yours that we are able to monitor and fine-tune our service standards. Once again, thank you for your constructive criticism It is through such comments that the hotel can continue to improve the service we provide at our hotel. I hope that we have the opportunity of welcoming you back many times in the future. Sincerely your,
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We heard about this hotel last year and always wanted to stay there. We finally visited them in this November for autumn leaves viewing. Altogether we spent two nights in this hotel, following are our experience with them: 1) Check-in process was slow. The female counter staff who served us can speak good English but was arrogance. She just treated us casually and raised her voice to say our bookings were without dinner until we approached the hotel manager then she realised her mistake. 2) The staff who served me welcome drink just placed the cup far away from me and I didn’t even know the tea was for me until later. 3) We were upgraded to private onsen rooms. Altogether we had 2 rooms. The staff who brought us to the rooms, requested all of us to go to first room for her to explain the room details to all of us together. Then she just led us to our own room entrance. I am surprised of her impersonal service attitude. 4) For dinner provided, first night dinner was delicious and pleasant. 5) The 2nd night dinner was just average only and the service was far below luxury hotel standards. The male service staff kept on telling us the beef provided was very expensive and the melon given for dessert was also very expensive. He sounded like we never eat “expensive” food before. His unprofessional service attitude was totally unacceptable! But there was one female staff did provide attentive and good service to us. Her name is Yuri Morita. She helped to serve us breakfast & Japanese dinner. She always checked to ensure we are well served and willing to offer any help whenever she can. I purposely asked her name and would like to thank her for her good service. Because of her, I gave Suiran service 3 stars or else it will be 2 stars only. Besides that, the private onsen water temperature at 41 degree C was comfortable and the room cleaner did a good job to keep the room clean and tidy. One of the good points to stay in this hotel is they can help the hotel guests to buy entrance tickets to see Hogonin Temple light up at night to avoid the queue.…
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Date of stay: November 2019
Value
Rooms
Service
2 Helpful votes
Helpful
Response from SuiranManager, Operation Manager at Suiran, a Luxury Collection Hotel, Kyoto
Responded 7 Dec 2019
Dear Ms.CKP02, We thank you very much for staying with us and for having taken the time to give us your feedback. We sincerely apologize for the series of our shortcomings that you had experienced. We assure you this is not in line with the service standards we strive to achieve at Suiran, a Luxury Collection Hotel, Kyoto. I have accordingly addressed this matter with the responsible department head and we have discussed your case in order to take corrective action where necessary. Taking this opportunity, please rest assured that we have reaffirmed the importance of team communication and the communication is essential to team efficiency. We appreciate your bringing your concerns to our attention as it is only through constructive feedback such as yours that we are able to monitor and fine-tune our service standards. Once again, thank you for your constructive criticism. It is through such comments that the hotel can continue to improve the service we provide at our hotel. I hope that we have the opportunity of welcoming you back many times in the future. Sincerely yours,
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+1
Very nice and peaceful of mind to sit and relax, enjoy the surrounding foliage in the midst to late November.The location is quiet convenience with in walking distance to many attractions such as Bamthe famous bamboo grove, Herzegowa River, bridge & boat ride, Train station which is also shopping center (mostly food especially confections). The staff were all very welcome. The room is more spacious than Japanese hotel though our room has no outside view but a tiny patio connecting to hot individual tiny viny onsen which anyway was very good because u can dip in anytime u want, and the 41 degree celcious water would make u relax and get rid of all those fatique from all day walking. Breakfast is sort of a set fro choose from 2 choices Hapanese or western. The hotel also offer 1 taxi ride to kyoto destination of your choice.…
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Date of stay: November 2019Trip type: Travelled as a couple
Helpful
PRICE RANGE
US$508 - US$745 (Based on Average Rates for a Standard Room)
LOCATION
JapanKinkiKyoto PrefectureKyotoWestern Kyoto
NUMBER OF ROOMS
39
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Claim Your Listing Frequently Asked Questions about Suiran, a Luxury Collection Hotel, Kyoto
Which popular attractions are close to Suiran, a Luxury Collection Hotel, Kyoto?
Nearby attractions include Monkey Park Iwatayama (0.3 km), Tenryuji Temple (0.3 km), and Arashiyama (0.4 km).
What are some of the property amenities at Suiran, a Luxury Collection Hotel, Kyoto?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Suiran, a Luxury Collection Hotel, Kyoto?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Suiran, a Luxury Collection Hotel, Kyoto?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Suiran, a Luxury Collection Hotel, Kyoto?
Yes, free parking, paid public parking on-site, and street parking are available to guests.
What are some restaurants close to Suiran, a Luxury Collection Hotel, Kyoto?
Conveniently located restaurants include Sushi Naritaya, Arashiyama Kijurou, and Unagiya Hirokawa.
Are any cleaning services offered at Suiran, a Luxury Collection Hotel, Kyoto?
Yes, dry cleaning and laundry service are offered to guests.
Does Suiran, a Luxury Collection Hotel, Kyoto offer any business services?
Yes, guests have access to meeting rooms and a banquet room during their stay.
Which languages are spoken by the staff at Suiran, a Luxury Collection Hotel, Kyoto?
The staff speaks multiple languages, including English and Japanese.
Are there any historical sites close to Suiran, a Luxury Collection Hotel, Kyoto?
Many travellers enjoy visiting Ninna-ji Temple (4.0 km), Daikaku-ji Temple (1.7 km), and Sagano (0.4 km).
Does Suiran, a Luxury Collection Hotel, Kyoto have any great views?
Yes, guests often enjoy the mountain view available here.