This was our second visit to this hotel and they have made significant improvements. The room was very clean and updated. The food at the restaurants was much better than last time. Thank you to the chefs and food service staff, especially Toshi-san, who prepared our teppanyaki meal. Great job! The club lounge was also very nice and comfortable. All of the staff were kind, courteous and helpful and many that I spoke with spoke very good English, which is a great asset to me. I have no negatives to report. We plan to return again.
Excellent hotel. Great room (had a junior suite) with a fantastic view. Staff was friendly and helpful (but a bit understaffed). The bath spa was amazing -brand new! We made the mistake of ordering room service for dinner. The food took nearly 1 hour to arrive and everything was cold. Had breakfast in the restaurant the next morning (also understaffed). The poached eggs were overcooked and hard and the scrambled eggs were undercooked and runny. Recommend eating "outside" of the hotel. Other than that, I highly recommend this hotel.
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