Spent 3 nights with my family but never coming back again ! Overall services were terrible, awful, worst in my life ... the porter didn’t help to carry our luggages to the room checking in, and to put them into my car after checking out either. The bellboy was just looking at us nearby. Our reservation of the stay was actually split by two and erroneously two different room types were reserved. At the check in, we were asked if we want to move rooms over the stay in accordance with my reservation or do downgrade to stay at the same room - first time to be offered room downgrade. I asked the reception “rooms are fully booked, that’s why you are requesting so, right ?” she said “no, but...”. It was mid-March 2020, imagine. Took almost 30 min for check in. We didn’t feel any hospitality by the staff over the stay at all and therefore, were totally disappointed at the staffs attitudes. I had a chance to speak with the hotel manager over the phone at home after check out and complained with all the above incidents but he said “show me the proof”. He never apologized till the end - the manager’s reaction represents the hotel’s philosophy.…
For the price hotel is a luxury one , we stayed here as transit to osaka for one night with my family . The shuttle service is great to the main station and the food is awesome . Didn’t get enough time to explore the hotel but it seems like has plenty of it to offer . Service was superb with someone escorting to our room and explaining everything .
Stay here for 3 nights booked through hotels.com included ABF The reason we book this hotel cause it close to Kyoto station with free shutter bus. The price consider high with all additional charge for the using hotel facilities such as swimming pool and gym. Our room located quite far from the elevator with very long long corridor. Breakfast almost the same dishes everyday. We had been asked for the charging of the bottles of drinking water in room even there were a hotel logo at the bottles. The hotel staffs told us that there is no complimentary drinking water in room. We was really disappointed that the big hotel like this has no provide complimentary drinking water. For the entire trip in Japan, this was the first hotel that we been charged for the bottles of drinking water in room.…
The gym is very small with just a few machines: two treadmills, two stationary bicycles, and a weight machine. I used my green ticket to use the gym for one day. If I want to use the gym again I have to pay. Overall though it is a good hotel. I usually stay here. It is in a convenient location close to the station.
this venerable chain never disappoints. Pleasant stay in a central location. While the hotel does offer free shuttle bus service to Kyoto station the distance is short enough for a pleasant walk as well.
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