HOTEL GRANVIA KYOTO

Had a great time during the Christmas holiday Dec. 24-26 mainly because of the choice of hotel. The Hotel Granvia is part of the Kyoto Station complex which is an arquitectural marvel. The amenities were great, pool, hot tub, restaurants and lounges were amazing. Alex, our porter/bellman was very helpful and the concierge service was outstanding. Will be returning soon.

Date of stay: December 2021Trip type: Travelled

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Response from Hotel Assistant Manager Ito, オーナー at Hotel Granvia Kyoto

Responded 13 Jan 2022

Dear Evelyn L Thank you very much for choosing to stay at Hotel Granvia Kyoto. We are sincerely proud to be able to provide time and a space that satisfies our customers. Did you enjoy your travel in Kyoto? Thank you for your compliments about our staff. We continually strive to improve our quality of service and look forward to welcoming you back here in the near future. Thank you for taking your valuable time to post the review. Best regards, Director of Rooms

Elisse P wrote a review Mar 2020

4 contributions5 helpful votes

Very disappointing

Rooms do not look like the hotel website, despite paying for the granvia floor. Breakfast was absolutely terrible. I got bought Untoasted bread and had to ask for croissants several times. The language barrier is evident. Hotel is basic and super noisy. There were maid carts outside our room at 8am alongside music outside our room continuously at night. I really wouldn’t recommend this hotel. Kyōto seems to have a lack of luxury hotels, so don’t get fooled into this one being classed as one.

Date of stay: March 2020Trip type: Travelled

3 Helpful votes

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Response from teamKK2, Director of Rooms at Hotel Granvia Kyoto

Responded 26 Apr 2020

Dear Elisse P Thank you very much for chosing Hotel Granvia Kyoto and writing us the review. However, we apologize for any inconvenience caused by our room and facilities. Besides, we will make an improvement of our breakfast as soon as possible. Regarding to our cleaning staff, we will strengthen staff education, to pay more attention to the areas such as the hallways and outside of guest rooms. We continually strive to improve our quality of service and look forward to welcoming you back here in the near future. Thank you for your review. Best Regards Director of Rooms

Paul Theja wrote a review Mar 2020

Toongabbie, Australia24 contributions12 helpful votes

+1

Good hotel in a very good location

The staff is very friendly and helpful. The room is very spacious and clean, but the downside is that there is not enough powerpoint and no usb plug in the room. The advantages of this hotel, is their location, its located on the stop of kyoto station. Its make easier for us to catch JR Line, Subway and also bus. Shopping mall, 7eleven and restaurant also in the walking distance, so its very convenient if you want any food or snack. So Far the experience staying in Hotel Granvia Kyoto is been pleasant and enjoyable. Will consider to stay in this hotel again in the future.

Date of stay: March 2020Trip type: Travelled

1 Helpful vote

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Response from teamKK2, Director of Rooms at Hotel Granvia Kyoto

Responded 20 May 2020

Dear PTheja Thank you very much for choosing to stay at Hotel Granvia Kyoto. We are very pleased to receive the word of compliment, especially about our location and service. We are pleased to hear that you have had an enjoyable time during your stay. We continually strive to improve our quality of service and look forward to welcoming you back here in the near future. Thank you for your valuable review. Best Regards Director of Rooms

ursularuh2 wrote a review Feb 2020

Minato, Japan34 contributions28 helpful votes

Stylish hotel

Excellent location, very welcoming, caring, friendly staff. Room size very much ok, very well equipped. Breakfast excellent, beyond expectation! There are three restaurants to choose - I choose the on on top floor, quiet, lively view, individual service, hot dish to be chosen from five choices, is being served, everything else self service from the buffet, but very stylish, high quality, excellent bread. The only minus and therefore one star missing: the pool fee is 1000 Yen per day and there is no onsen/hot bath. However, the bath tub is big abd deep enough to soak in. Would again choose the hotel for my next trip

Date of stay: February 2020Trip type: Travelled

1 Helpful vote

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Response from teamKK2, Director of Rooms at Hotel Granvia Kyoto

Responded 26 Apr 2020

Dear ursularuh2 Thank you very much for choosing to stay at Hotel Granvia Kyoto and writing us the lovely review. It is a great pleasure to receive your compliment and to know that you enjoyed your stay with us. We will tell our staff your compliments about our restaurant and the rooms. We try our best to offer dishes that match to our guests' favourite and use seasonal ingredients. About our pool, it is a facility for the club's members only, and there is a special fee for our guests staying at our hotel. We continually strive to improve our quality of service and look forward to welcoming you back here in the near future. Thank you for your valuable review. Best Regards Director of Rooms

12Soph12 wrote a review Feb 2020

Baldivis, Australia59 contributions65 helpful votes

Wow!

We loved everything about our stay here. We were on our honeymoon so they changed our room to one with a view of the Kyoto Tower. The room was beautiful- really spacious and super modern. The bed was incredibly comfy. The shower was in a wet room and my husband raved about how great the shower was! (Also weird side note but the toilets are wicked- the seat opens for you and the seat is warm... don't get that in Australia!) The location is the best. Even though this hotel is in the train station, it's really quiet in the rooms. We couldn't hear anything. There's a huge underground mall with heaps of restaurants and shops. There's some really good food under there! We were also like, 2 minutes from catching any train, which made it handy to go out to various different attractions and areas. We did go to the pool on the third floor, but found out it isn't included in the room price. It cost 1,000 yen I think for a day pass, which was pretty annoying. You have to cover any tattoos and also wear a swim cap. All in all, brilliant hotel and we would definitely stay there again!…

Date of stay: February 2020

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3 Helpful votes

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Response from teamKK2, Director of Rooms at Hotel Granvia Kyoto

Responded 26 Apr 2020

Dear 12Soph12 Thank you very much for choosing to stay at Hotel Granvia Kyoto and writing us the valuable review. I am delighted to read that you fully enjoyed your honeymoon trip with us. However, we apologize for any inconvenience caused by the swimming pool fee. It is a facility for the club's members only, and there is a special fee for our guests staying at our hotel. We continually strive to improve our quality of service and look forward to welcoming you back here in the near future.Thank you for your understanding about the conditions and our facilities. Best Regards Director of Rooms

Draftbear wrote a review Feb 2020

Unterammergau, Germany60 contributions61 helpful votes

Great Hotel first class location

First class hotel, the location right above the train station makes exploring Kyoto a breeze. We had a room on the Granvia Floor with lounge access, the staff their were extremely helpful providing us with many tips. They even went as far as to organize a tea purchase form the supplier the hotel uses. Nothing was to much trouble for them. A really big thank you to the staff in the lounge. We eat as several of the hotel restaurants for either lunch or dinner and could not fault a thing. The only downside and this is a real weak point was the breakfast that was offered in either of the two buffet restaurants 2nd and 15 floor. The quality was substandard, we had breakfast on the 15 floor one day at 8:30 and there were no croissants, when I asked for some I was told they were sold out?!? Went to the lounge afterwards to get some tips about where to go and they had a full basket there. Other times the food at Le Temps was cold, the fresh fruit was anything but. You can get apple juice at one of the restaurants but not at the other, when I asked if that was possible I was told flatly no. I do recommend you stay here but eat breakfast someplace else and save the money and get a room without it included.…

Date of stay: February 2020

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Room Tip: Room facing the Kyoto tower have a better view of the temples. Some rooms can be very far from...

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2 Helpful votes

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Response from teamKK2, Director of Rooms at Hotel Granvia Kyoto

Responded 26 Apr 2020

Dear Draftbear Thank you very much for choosing to stay at Hotel Granvia Kyoto and writing us the valuable review. We appreciate your compliments on our staff and lounge on the 15th floor. We provide many services including check-out and sightseeing information at the Granvia Lounge, and the concierge staff can provide a good service to our guests. However, we apologize for our breakfast did not meet your expectation this time. Your comments are important to us and are used to ensure that we learn and improve. Thank you again for your feedback and we hope you will consider staying with us again. Best Regards Director of Rooms

Mian wrote a review Jan 2020

13 contributions13 helpful votes

Almost can’t fault it

Awesome hotel, wish we had stayed more than 1 night here. The bed was super comfortable, especially after 1.5 weeks of sleeping on tatami floor in previous accommodations (bad decision). Bathroom was also great, complete with all amenities, even had those side showers thing. And so convenient to go everywhere, plethora of dining choice in Kyoto station, Kyoto tower, Kintetsu Kyoto station, which are all within walking distance. The price was reasonable, we paid $177 per night for 2 adults and 2 young kids, and lucky got a free upgrade to a larger room (which was pretty spacious). We paid the same for an Airbnb house nearby on previous nights, which was in worse condition. The staff are also friendly especially the concierge. The front desk was a bit cold but o well he gave us free upgrade so all forgiven. Some things I wish they have are coin laundry (would have chosen to stay here instead of Airbnb if there was one), and not the pricy hotel laundry service please; And that the swimming pool is free for all hotel guests not just the more VIP guests (have to pay Y1100 pp otherwise). …

Date of stay: January 2020Trip type: Travelled

1 Helpful vote

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Response from teamKK2, Director of Rooms at Hotel Granvia Kyoto

Responded 13 Apr 2020

Dear sokmn Thank you very much for choosing to stay at Hotel Granvia Kyoto. We are pleased to hear that you have had an enjoyable time during your stay. Thank you for your valuable opinion and we can learn and make an improvement in the near future. Our staffs have being trained that always keep smiling and take care our guests as thoughtfuly as impossible. However,this time we apologize for the front desk staff didn't live up to your expectations. We will strengthen staff education, to provide you with better service. We hope you give us the opportunity to welcome you again soon. Thank you for your review. Best Regards Director of Rooms

Victor H wrote a review Jan 2020

Kerrville, Texas24 contributions14 helpful votes

First Class and Great Location

We stayed several nights during our visit to Kyoto. The staff are super-friendly, professional and helpful. The concierge helped us book a tour and provided many helpful recommendations on restaurants. The Kyoto Station is amazing - 11 story shopping mall, dozens of restaurants, and on and on. Very clean and comfortable room at a reasonable price. Easy transportation options to all points in Kyoto and bullet train hub to access all of Japan. We definitely would stay again on our next visit.

Date of stay: January 2020Trip type: Travelled

1 Helpful vote

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Response from teamKK2, Director of Rooms at Hotel Granvia Kyoto

Responded 31 Mar 2020

Dear VLHlaw Thank you very much for choosing to stay at Hotel Granvia Kyoto and writing us the lovely review. I am delighted to read that you fully enjoyed your stay with us. We were also relieved to see how well our concierge supported our guests.We have instructed our staff to do the customer service without forgetting the feeling of gratitude, and also we are willing to devote ourselves further and hope that we can receive even more words of praise from our guests. Thank you for sharing and I sincerely hope we have the chance of welcoming you back in the near future. Best Regards Director of Rooms

russelld49 wrote a review Jan 2020

King's Lynn, United Kingdom207 contributions111 helpful votes

great location

hotel is over the station so very convenient (well Granvia hotels are owned by JR). a little impersonal. this hotel is huge. breakfast was good and room was excellent and fairly spacious. well worth a visit.

Date of stay: December 2019

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2 Helpful votes

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Response from teamKK2, Director of Rooms at Hotel Granvia Kyoto

Responded 13 Apr 2020

Dear russelld49 Thank you very much for choosing to stay at Hotel Granvia Kyoto and writing us the lovely review. It is a great pleasure to receive your compliment and to know that you enjoyed your stay with us. However, we apologize for any inconvenience caused by our service. Your comments are important to us and are used to ensure that we learn and improve. Thank you again for your feedback and we hope you will consider staying with us again. Best Regards Director of Rooms

Peter T Ng wrote a review Jan 2020

Singapore, Singapore5 contributions8 helpful votes

Good location and service, with good amenities

We really enjoyed our stay at the hotel. Very good amenities and spacious. I think there's a premium for bigger rooms, so families may need to weight if that is worth the extra. Easy to reach after a tiring flight to Kansai. The view from our room - from our Club floor we didn't hear the trains passing by.

Date of stay: December 2019Trip type: Travelled

2 Helpful votes

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Response from teamKK2, Director of Rooms at Hotel Granvia Kyoto

Responded 29 Mar 2020

Dear PetePhotog Thank you very much for chosing Hotel Granvia Kyoto and writing us the review. Our hotel is directly connected to Kyoto Station and located in it, so it is very convenient for our guests to travel and shopping. It is a great pleasure to receive your compliment and to know that you enjoyed your stay with us. Our hotel have a variety of room types, from standard to suite rooms. We highly recommend the superior rooms, the deluxe rooms and the suite room for you and please try them next time. We continually strive to improve our quality of service and look forward to welcoming you back here in the near future. Thank you for your review. Best Regards Director of Rooms

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PRICE RANGE

US$88 - US$136 (Based on Average Rates for a Standard Room)

LOCATION

JapanKinkiKyoto PrefectureKyotoShimogyo-ku / Kyoto Station

NUMBER OF ROOMS

537

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Frequently Asked Questions about Hotel Granvia Kyoto

Which popular attractions are close to Hotel Granvia Kyoto?

Nearby attractions include Kyoto Station Building (0.02 km), Porta (0.09 km), and Kyoto Tower (0.2 km).

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What are some of the property amenities at Hotel Granvia Kyoto?

Some of the more popular amenities offered include an indoor pool, a rooftop bar, and free wifi.

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Which room amenities are available at Hotel Granvia Kyoto?

Top room amenities include a minibar, air conditioning, and a flat screen TV.

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What food & drink options are available at Hotel Granvia Kyoto?

Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.

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Is parking available at Hotel Granvia Kyoto?

Yes, paid private parking on-site, paid private parking nearby, and paid public parking on-site are available to guests.

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What are some restaurants close to Hotel Granvia Kyoto?

Conveniently located restaurants include Premium Pound Kyoto Ekimae, Hokuto, and Kurasu.

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Are there opportunities to exercise at Hotel Granvia Kyoto?

Yes, guests have access to an indoor pool and a fitness centre during their stay.

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Are any cleaning services offered at Hotel Granvia Kyoto?

Yes, dry cleaning and laundry service are offered to guests.

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Does Hotel Granvia Kyoto offer any business services?

Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.

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Which languages are spoken by the staff at Hotel Granvia Kyoto?

The staff speaks multiple languages, including English and Japanese.

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Are there any historical sites close to Hotel Granvia Kyoto?

Many travellers enjoy visiting Fushimi Inari-taisha Shrine (2.4 km), Kiyomizu-dera Temple (2.6 km), and Sanjusangendo Temple (1.2 km).

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