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ANA Crowne Plaza Kobe, an IHG hotel

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1-chome Kitanocho, Chuo-ku, Kobe 650-0002 Hyogo Prefecture
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Traveller (1036)
Room & Suite (547)
Dining (119)
Payments made by partners impact the order of prices displayed. Room types may vary.
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What you can expect during your stay
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from ANA Crowne Plaza Kobe, an IHG hotel
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#20 of 133 in Kobe
Location
Cleanliness
Service
Value
Choose ANA Crowne Plaza Kobe hotel for sumptuous cuisine and fine views of the city and Mount Rokko, next door to Shin-Kobe rail station. Stroll across the footbridge from Shin-Kobe rail station and into the spacious Lobby at ANA Crowne Plaza Kobe. Our friendly Guest Relations Manager will point you towards your modern room for views over Kobe, or to the hiking trail, Shin-Kobe Ropeway and Nunobiki Herb Garden that ascends behind the hotel. Celebrate at our 7 restaurants serving Italian, Chinese and local Japanese flavours, or upgrade to a Club room or Suite for access to the exclusive Club Lounge. ANA Crowne Plaza Kobe is only steps away from Shin-Kobe rail station where your shinkansen bullet train whizzes to Tokyo in 3 hours and Osaka in 15 minutes. It's also just 1 subway stop to downtown Kobe, where you can immerse yourself in the vibrant neon lights of this cosmopolitan city. Kobe Airport is 8km away. There's space for 2,500 people at events in our chic ballroom.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Car hire
Conference facilities
Banquet room
Parking
Wifi
Hot bath
Indoor pool
Heated pool
Fitness / spa changing rooms
Restaurant
Breakfast available
Breakfast buffet
Complimentary tea
Kid-friendly buffet
Meeting rooms
Spa
Massage
Salon
24-hour security
Baggage storage
Concierge
Currency exchange
Shops
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
Bath / shower
Electric kettle
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Mountain View
Bay View
Languages Spoken
English, Chinese, Japanese
1372Reviews19Q+A99Room tips
Traveller rating
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Most Recent
CEZARSTRAVELS wrote a review Sep 2020
Nagoya, Japan17 contributions28 helpful votes
I have never experienced good service at this property and this was the worst. I was checked in by Kim who greeted me with "your name?". I gave him my name and he told me that I was staying two nights and then he asked me for my passport. I was not welcomed back or asked if I wanted a king size bed or given any feeling that I had stayed there before. I told him I have stayed many times before and he should have some id on file if he needed it. His response was "you have only stayed 10 times". Wow! Done. This is my last time to stay at a property that has never welcomed me back on my very few visits(sarcasm). I was given a room with two beds instead of a king which I would have prefered. I was never asked. this is supposed to be a five star hotel but their service is 3 star.
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Date of stay: September 2020
Rooms
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Sleep Quality
Trip type: Travelled
1 Helpful vote
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xaymaica wrote a review Feb 2020
Naples, Florida69 contributions51 helpful votes
I have stayed at the Crown several times. It has always lived up to expectations. One drawback - KING SIZE BEDS aren’t American King size. The Buffet is to die for. There is a mix of Western and Asian cuisine.
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Date of stay: February 2020Trip type: Travelled
2 Helpful votes
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Response from Kobe A, Guest Relations Manager at ANA Crowne Plaza Kobe, an IHG hotel
Responded 13 Feb 2020
Dear xaymaica Thank you very much for visiting ANA Crowne Plaza Kobe, and we appreciate selecting us out of the many possible places here. Thank you again for the time to share your stay experience and regret to learn that we were not able to meet your expectations in various aspects. Please rest assured that your comments have been shared with the Hotel Leadership and respective team members to avoid future occurrences. We are making improvements for your satisfaction. Guest satisfaction is our number one priority - We sincerely hope you will provide us with the opportunity to welcome you back again in the future. Once again, we eagerly anticipate your next visit and look forward to serving you again. Best regards, ANA Crowne Plaza Kobe Guest Relations
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Jack F wrote a review Jan 2020
San Francisco, California145 contributions115 helpful votes
The hotel was dated/tired but well kept, clean and the staff was very professional. The location next to Kobe Station was very convenient. The price was also very reasonable. I generally stay at the Oriental (which is fabulous) but it is 2X the price and I needed to be near the station this time. It is a great hotel if you just need to get in and out for business.
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Date of stay: January 2020
Location
Service
Sleep Quality
Trip type: Travelled
3 Helpful votes
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Response from Kobe A, Guest Relations Manager at ANA Crowne Plaza Kobe, an IHG hotel
Responded 21 Jan 2020
Dear Jack F Warmest greeting from ANA Crowne Plaza Kobe. We greatly appreciate you for choosing our hotel for your stay in Kobe and taking the time to send such wonderful and informative feedback to us. We are very delighted to know that you have enjoyed to stay in our hotel. We are also pleased to hear that the location of our hotel and staff service met your expectation. The team will make great effort to make you feel at home for sure. Your favorable comments have warmed our hearts and we will strive for excellence in our service. Once again, we would like to express our sincere thanks for choosing our place. In closing, I would like to once again thank you for your wonderful feedback and we will look forward to welcoming you back again should your travel plans bring you back to Kobe. Best regards, ANA Crowne Plaza Kobe Guest Relations
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Gretchen P wrote a review Dec 2019
Indianapolis, Indiana17 contributions14 helpful votes
This hotel is in a great location, immediately adjacent to The breakfast buffet is wonderful, and offers a wide variety of American, European and Japanese style dishes. Staff is very helpful and professional. The hotel is easy walking distance to the Kobe Herb Gardens - a very special place to visit any time of year.
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Date of stay: December 2019
Value
Location
Service
1 Helpful vote
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Response from Kobe A, Guest Relations Manager at ANA Crowne Plaza Kobe, an IHG hotel
Responded 2 Jan 2020
Dear GGP1 Warmest greeting from ANA Crowne Plaza Kobe. We greatly appreciate you for choosing our hotel for your stay in Kobe and taking the time to send such wonderful and informative feedback to us. We are very delighted to know that you have enjoyed the breakfast. We are also pleased to hear that the location of our hotel met your expectation. The team will make great effort to make you feel at home for sure. Your favorable comments have warmed our hearts and we will strive for excellence in our service. Once again, we would like to express our sincere thanks for choosing our place. In closing, I would like to once again thank you for your wonderful feedback and we will look forward to welcoming you back again should your travel plans bring you back to Kobe. Best regards, ANA Crowne Plaza Kobe Guest Relations
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GAN L wrote a review Nov 2019
Kuala Lumpur, Malaysia8696 contributions946 helpful votes
+1
It is located close to Shin Kobe station. Exit the station , see the tall hotel building and Just walk across the pedestrian bridge. The reception is on the 4th floor. A hotel with space. The lounge is very spacious and we enjoy sitting on the sofas. We can also help ourselves to the free lemon water while relaxing there. There are many restaurants at the adjacent shopping mall, Koto No Hako. Our room was very spacious. The bath tub is large and bath powder is provided. We also made use of the ' Gentle steam eye musk'. Simply gorgeous to soak yourself in the water at night, body soothing after going to the many scenic spots in Kobe during the day. Really good tips from the "Your great sleep " guide provided. The steaming We Great pillows provided , enabling us to sleep soundly through the night. From the window , we have a great view of Kobe , as it appears at night and daytime.
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Date of stay: November 2019Trip type: Travelled
1 Helpful vote
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Michael L wrote a review Nov 2019
Singapore, Singapore94 contributions60 helpful votes
We had an excellent 4 night stay at ANA Crowne Plaza Kobe. This is the second time in less than 3 years that we have stayed at this very spacious hotel with a great location and a large and welcoming lobby. The subway is just below the hotel while and the Shin Kobe station is a few minutes' walk away. There is also a supermarket and a 100 Yen shop right below the hotel; really convenient. As with the last stay, we had a great view from our room which was on the 28th floor. The service provided by the hotel was excellent. Everything we requested from housekeeping such as a iron, extra pillows etc. were delivered promptly. There is also a well equipped gym on the 12 floor that is open 24 hours. We enjoyed our breakfast every morning which has a very good spread of Japanese and western cuisines. We tried a few of the restaurants at the hotel and they were all very good. Our favourite was the teppanyaki restaurant, Kitano. We really enjoyed our stay at ANA Crowne Plaza Kobe. We will certainly be back at the hotel if we visit Kobe again in the future.
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Date of stay: October 2019
Cleanliness
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1 Helpful vote
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Alexander H wrote a review Nov 2019
Rheinfelden, Switzerland197 contributions107 helpful votes
The ANA crowne plaza is located beside the Shinkansen train station and just one metro station from the Sannomiya central station away. Also the very nice Nunobiki herb garden cable car is just locaed beside the hotel. So for tourists this hotel has almost the perfect location since you can visit downtown Kobe with all the restaurants within some minutes or go to top of the mountains on the Nunobiki herb garden directly from the hotel. And if you want to visit Kyoto the Shinkansen brings you there in just 28 minutes in the train station close by. There are several restaurants in the hotel, a fitness center and shops. There is also a lounge in the top floor 37 if you have booked a room on the top levels. This offers nice breakfast, tea and small appetizers in the evening, all included in the room price. This is recommended from my point of view. However the rooms are rather small and a little bit outdated. Overall a very good hotel, very good location for visitors and a good infrastructure.
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Date of stay: November 2019
Cleanliness
Service
Sleep Quality
Trip type: Travelled
Room Tip: Club lounge rooms include breakfast in the top level lounge: Very good value
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2 Helpful votes
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Mike&Sue wrote a review Oct 2019
18 contributions21 helpful votes
Went for a rugby world cup game so very crowded which they found a problem in the dining room, frequent wait for a table at breakfast and lunch then uncomfortable with a large crowd at the inevitable buffet. Room ok with good view. We once lived in Kobe and have visited many times since so we know how to get around and where to go. If visiting first time would stay nearer city centre but good for us with luggage for 3 week stay and travelling shinkansen. Boasted the largest fattest group of England supporters available in Japan so no surprise large amounts of food consumed! Convenient for Rokko (where we lived as well as Kitano cho) and Mayer cable.
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Date of stay: September 2019
Location
Service
Sleep Quality
Room Tip: Room rate during 3 nights around England game 5x rate offered following night, spot of...
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2 Helpful votes
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Response from IHGService, Guest Relations Manager at ANA Crowne Plaza Kobe, an IHG hotel
Responded 19 Dec 2019
Hi reformer, I'm glad you choose our hotel for your visit to Kobe. Thank you for staying. How's the game? Our Crowne Plaza goals to achieve high-quality standards, deliver guest satisfaction and serve travelers' needs. I'm sorry that your visit was not up to par. I understand our guests made our dining room a bit crowded. I see the masses made you less appreciate our meals. Trust that I had our Restaurant Supervisor and General Manager alerted about this, and I'm sure they'll take the necessary steps to make sure the issues you raised are resolved immediately. We appreciate you leaving feedback about your experience, and I hope to see you soon. Many Thanks, Rein D Case Manager IHGService
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BCruick wrote a review Oct 2019
Scotland, United Kingdom169 contributions104 helpful votes
Arrived for the Rugby World Cup and after an excellent trip on the Shinkansen we stepped out of the station to find the hotel just a few hundred yards in front, with fabulous views of Kobe . As Scott’s we’ were lucky enough to meet Gregor Townsend in the lift and some of the Scottish team whilst out and about , the team were also staying in the hotel . Large spacious room, decor a little dated but very clean , super comfortable bed with excellent bedding and lots of nice extras such as sleep eye masks, bath salts , in addition to those you would expect . Herb Garden located to the rear of the hotel with easy access to the cable car . Excellent Kobe beef restaurant next to hotel . Hotel can do laundry but it is per item and very expensive if you have lots . Just a short walk away is a 24 hr laundrette with excellent facilities , Super large machines up to 23kg loads . Approx £9 for washing machine and dryer and all super quick Lovely friendly staff, stunning bar and restaurant on the top floor and lovely bar on ground floor near reception . Perfect location, very comfortable, wonderful staff .
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Date of stay: September 2019
Rooms
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Room Tip: Great views of Kobe
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3 Helpful votes
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Tony B wrote a review Oct 2019
14 contributions15 helpful votes
Hotel is in walking distance of the Shin Kobe train station, covered walkway and escalators get you safely into the hotel. Rooms are well appointed with everything you need and have great views of Kobe, we are on the 28th Floor and just love the view. Access to Rugby stadium and anything else is easy from this location and the staff are friendly and very helpful.
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Date of stay: October 2019
Value
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2 Helpful votes
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PRICE RANGE
US$85 - US$132 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
ana crowne plaza kobe hotel kobe, kobe crowne plaza
LOCATION
JapanKinkiHyogo PrefectureKobe
NUMBER OF ROOMS
592
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Frequently Asked Questions about ANA Crowne Plaza Kobe, an IHG hotel
Which popular attractions are close to ANA Crowne Plaza Kobe, an IHG hotel?
Nearby attractions include Takenaka Carpentry Tools Museum (0.3 km), Kobe Nunobiki Herb Gardens (0.1 km), and UROKO HOUSE & OBSERVATION GALLERY (0.5 km).
What are some of the property amenities at ANA Crowne Plaza Kobe, an IHG hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at ANA Crowne Plaza Kobe, an IHG hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at ANA Crowne Plaza Kobe, an IHG hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at ANA Crowne Plaza Kobe, an IHG hotel?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to ANA Crowne Plaza Kobe, an IHG hotel?
Conveniently located restaurants include Wakkoqu, Shinkobe, Cafe Freundlieb Ikuta, and Neiro.
Are there opportunities to exercise at ANA Crowne Plaza Kobe, an IHG hotel?
Yes, guests have access to an indoor pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Are any cleaning services offered at ANA Crowne Plaza Kobe, an IHG hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does ANA Crowne Plaza Kobe, an IHG hotel offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at ANA Crowne Plaza Kobe, an IHG hotel?
The staff speaks multiple languages, including English, Chinese, and Japanese.