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ANA Crowne Plaza Kobe

Traveller (892)
Room & Suite (395)
Dining (71)
About
Location
Cleanliness
Service
Value
Located near Mt. Rokko, the ANA Crowne Plaza Kobe is a well-known local landmark. With a commanding view of Kobe Port, the hotel is prefect for savoring the unique charms of one of Japan’s most international cities. Directly accessible from the nearby Shinkansen and subway line, the hotel is also a two-minute train ride from the heart of Kobe. With such excellent transportation access, the hotel is an ideal base for all of your business and leisure needs. To meet a variety of needs, along with 593 guest rooms, the hotel is equipped with 23 banquet rooms, 9 restaurants and bars, Angsana Spa, and a fitness center.
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Property amenities
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Room Service
Restaurant
Bar/Lounge
Spa
Babysitting
Banquet Room
Breakfast Available
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Indoor pool
Laundry Service
Meeting Rooms
Multilingual Staff
Pets Allowed ( Dog / Pet Friendly )
Sauna
Wheelchair Access
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Room features
Air Conditioning
Family Rooms
Minibar
Non-Smoking Rooms
Refrigerator in room
Smoking rooms available
Suites
Good to know
HOTEL STYLE
Great View
Bay View
HOTEL CLASS
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Reviews & more
1,265Reviews
1,116Photos
17Q+A
93Room tips
Traveller rating
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Popular mentions
We stayed for 10 nights. It was a long stay and we were on holiday trip to Japan, so we enjoyed every bit of it. This is big property, you will get all sorts of transportation/facilities from within the hotel premise. There are also few number of restaurants here in the property
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Stayed at this hotel for 3 nights. In the reception met me very friendly people. Room was not big , but no problem, enough space for me. Yes , in the room was very hot , but I went to reception and they resolved problem, they opened window, so in the room was not so hot.
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The hotel is well located but it only has a central air conditioning system.. You have 0 control over the temperature in your room other than turning it on and off... Went there during winter, turned off the system (heater) in the room and it kept getting warmer in the room..
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Response from Kobe A, Guest Relations Manager at ANA Crowne Plaza Kobe
Responded 2 weeks ago
Thank you very much for visiting ANA Crowne Plaza Kobe, and we appreciate selecting us out of the many possible places here. Thank you for reviewing us. We really apologize for the inconvenience during your recent visit. We are making improvements with our defect and we appreciate your feedback on this area. We eagerly anticipate your next visit and look forward to serving you again. Once again, we would like to express our sincere thanks for choosing our place. Best regards, ANA Crowne Plaza Kobe
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+1
Stayed at this hotel for business for 4 nights. 1st I didn’t get the room I requested and ended up in a very small room with a twin bed. This hotel either still allows smokers or there are years of smoke odors remaining in the carpets. The rooms are very outdated, carpets are
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Response from IHGService, Guest Relations Manager at ANA Crowne Plaza Kobe
Responded 3 weeks ago
Hello 994anthony, Thank you for your feedback regarding your stay at Crowne Plaza Kobe, Japan. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment about the common area and the lounge. On behalf of the hotel, I'm sorry we fell below your expectation regarding the room condition and carpet cleanliness. We will address these concerns. We hope you give us a chance in the future to show you how great our hotel is. Sincerely, Orlando Case Manager IHGService
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There is no way to set the room temperature. It was very hot in the room so the hotel recommended me to open the emergency window. By doing so the alarm started, so the reception asked me to close the window.
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Response from IanE1279, General Manager at ANA Crowne Plaza Kobe
Responded 11 Dec 2018
Dear seven39 Thank you for your feedback with regards to your recent stay with us. I do apologise for any inconvenience you may have experience due to the room temperature. The hotel offers several types of room that have individual air-conditioning controls, however for a majority of our rooms we have a centralized air-conditioning or heating system that you can regulate to be on or off, and when it is on you can control the fan speed. For those guests who find it too warm, the hotel does provide portable fans in the room, as well as humidifiers, so that your stay is more enjoyable with us. The option to open the emergency window is also possible, however the hotel needs to deactivate the alarm connected to it, unfortunately in this instance the instruction to open the window should have been communicated to our security team so they were not alarmed by the window alarm. I have spoken to my team to make sure this is addressed and handled in the proper manner in future. In closing seven39, I do apologize for this inconvenience and would like to assure you that this is not the service for which the hotel is known for. Should your travels bring you back to Kobe in the future we look forward to welcoming you back for a more enjoyable stay.
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Is there parking for our vehicles?
Yes
0 votes
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Hi there, there are two international airports in Osaka (Itami and Kansai). Both airports offer a very nice bus to Sannomiya Kobe for between 1100 and 1400 JPY (11 - 14 USD). Tickets can be purchased easily upon arrival and busses run on a very regular schedule. Once in Sannomiya Kobe the taxi will be no more than 10 USD to ANA Crowne Plaza. I personally use this mode of transportation during my travels and I hope this will help your arrival experience as unfortunately we do not offer an airport shuttle.
3 votes
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Does the hotel have a shuttle to the Osaka Itami Airport?
We do not offer a shuttle to or from either Osaka Itami or Kansai airports. The most economical way to reach our Hotel from either airport is by taking the Airport Limousin Bus to Kobe - Sanomiya. Tickets are available at both airports and the busses run a very good schedule and provide a comfortable ride to all guests. Once in Sanomiya the taxi fair to our Hotel is approximately 1000 JPY depending on the time of arrival.
1 vote
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Does each room have their own air conditioning controller?
Yes, the room that we stayed in has its own air condition controller, but we didn't use it.
1 vote
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Dear Gary Y We certainly offer luggage storage and the Hotel also offers 24 hour room service as per our brand standard with many nice selections. If you would like to access the restaurant and entertainment district our Hotel staff can easily direct you to the subway located in the basement of our building and with only one stop you will be in the heart of Kobe's entertainment district with many restaurants still open at this late hour. For the return you may likely choose a taxi which will cost you approximately 10 USD. We look forward to welcome you to our Hotel and hope you have a pleasant journey.
0 votes
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"Stay at another hotel"
"take a room towards the woods in upper floor"
"Room with a view over the city"
"best city views on higher floors"
"Higher floor rooms with a sea view have spectacular night vistas"
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PRICE RANGE
US$97 - US$301 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
ana crowne plaza kobe hotel kobekobe crowne plaza
LOCATION
JapanKinkiHyogo PrefectureKobe
NUMBER OF ROOMS
593
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