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Oriental Hotel

481 reviews
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Traveller (409)
Room & Suite (340)
Dining (98)
Overview
  • Excellent67%
  • Very good25%
  • Average5%
  • Poor1%
  • Terrible2%
Travellers talk about
“superb hotel”(3 reviews)
“reception desk”(5 reviews)
Free Wifi
Breakfast Buffet
Air Conditioning
Hot Tub
Non-Smoking Hotel
Restaurant
Room Service
4.5 Star Hotel
All hotel details
Offers from Oriental Hotel
Offers & Announcements: ★☆BOOKING FROM HERE☆★
Hotel deals
Contact Info
Name/address in local language
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Reviews (481)Write a Review
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All reviewssuperb hotelrooms are modernreception deskgreat breakfast buffetreception area isdark woodice cubesjapanese languageexecutive roominterior designkobe beefkobe portfitness centerroom was largecity viewrestaurants and barsbusiness trip
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1 - 5 of 120 reviews
Reviewed 1 week ago

Stayed here for a night in November. The hotel was beyond our expectations. The room, bar, view from lobby and restaurants were all amazing. The breakfast was a highlight of our trip - absolutely worth it! We wished we had booked a longer stay in...More

Thank Toronto_walks
Response from OmotenashiHotelsKobe, Guest Relations Manager at Oriental HotelResponded 3 days ago

Dear Toronto_walks, As Im sure it does not need to be said, but receiving such praise from our guests is by far one of the most satisfying and motivating aspects of what we do. We would like to sincerely thank you for your kind words....More

Hotel's Favourite
Reviewed 13 July 2017

As you can tell from my previous review, the Oriental Hotel has me at hello. Two years later, it is a rare pleasure to see it demonstrate such marked improvement on an already excellent experience. The Oriental Hotel pushes itself beyond the brick-and-mortar service of...More

Thank Björn U
Response from OmotenashiHotelsKobe, Guest Relations Manager at Oriental HotelResponded 21 July 2017

Dear Björn U, First and foremost, welcome back! I`m not sure I could have said it any better myself. As the quote goes, ... “A lot of times, people don't know what they want until you show it to them." We always try to stay...More

Reviewed 1 week ago

We stayed here last month and I'm really glad we did. The hotel was very conveniently located and extremely comfortable, we always looked forward to coming back to our room after a long day! The views are wonderful and the staff are excellent (with special...More

Thank Meredith T
Response from OmotenashiHotelsKobe, Guest Relations Manager at Oriental HotelResponded 3 days ago

Dear Meredith T, Thank you for your very sincerely and in-depth review of us here on TripAdvisor. We are glad to hear that our guests also share our enthusiasm! I will personally let Victor-san and Fujita-san as well as the rest of our staff of...More

Reviewed 19 January 2018 via mobile

I stayed in this Hotel with my family during a business trip last September. The housekeeping team damaged my son's new baseball bat (given as a birthday present from US) without realizing it. We also lost a stuff toy which we left in the room....More

Thank AngelinLT
Response from OmotenashiHotelsKobe, Guest Relations Manager at Oriental HotelResponded 3 days ago

Dear AngelinLT, Thank you for sharing your thoughts and review with us here on TripAdvisor. Once again we would like to apologize for unintentionally damaging your son's baseball bat as well as not being able to find his stuffed animal that was left in the...More

Reviewed 31 December 2017

This is a brilliant high-end property in the heart of Kobe. This hotel is one of the oldest (if not the oldest) in Kobe. It is maintained beautifully, perfectly combining the authentic Japanese feel and at the same time has all the modern amenities. Location...More

1  Thank capritraveller1401
Response from OmotenashiHotelsKobe, Guest Relations Manager at Oriental HotelResponded 3 weeks ago

Dear capritraveller1401, Thank you very much for taking the time to share your experience with us and the entire community here on TripAdvisor. We are very pleased to hear that you enjoyed your time with us and were able to take in the essence of...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free High Speed Internet ( WiFi )
Restaurant
Room Service
Spa
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hotel Amenities
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Restaurant
Spa
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hot Tub
Details
Price range
US$155 - US$474 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Family Hotel in Kobe
#1 Business Hotel in Kobe
#2 Spa Hotel in Kobe
#3 Luxury Hotel in Kobe
#3 Romantic Hotel in Kobe
Room types
Suites, Non-Smoking Rooms, Smoking rooms available, Accessible rooms
Details
Price range
US$155 - US$474 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Family Hotel in Kobe
#1 Business Hotel in Kobe
#2 Spa Hotel in Kobe
#3 Luxury Hotel in Kobe
#3 Romantic Hotel in Kobe
Room types
Suites, Non-Smoking Rooms, Smoking rooms available, Accessible rooms
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Traveller (409)
Room & Suite (340)
Dining (98)
Amenities (75)
Business Centre & Event Rooms (1)
Questions & Answers
Ask a question
camuche123
27 March 2017|
AnswerShow all 3 answers
Response from OmotenashiHotelsKobe | Property representative |
Dear camuche123, We sincerely apologize for the confusion and would be more than happy to assist you in getting this cleared up. Seeing as TripAdvisor does not allow email address or websites in the Q&A section, I have... More
0
Votes
camuche123
27 March 2017|
Answer
Response from Bob H | Reviewed this property |
I would say the hotel directly, they were so helpful to me I am sure they will handle. A good credit card company will handle it for you in most cases
0
Votes
123frenchwine
6 January 2016|
Answer
Response from OmotenashiHotelsKobe | Property representative |
Dear Mr. and Mrs. Martin, We most certainly do have both types of rooms available here at Oriental Hotel.
0
Votes
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Room Tips
"Add breakfast when booking!"
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"Book room with breakfast."
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"Request a Mountain view. Its more interesting than the Bad view in my opinion."
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"Room with twin beds have couches."
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