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Hotel Monterey Sapporo

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Hotel Monterey Sapporo
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766 Reviews from our TripAdvisor Community

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Showing 162: English reviews
hong kong
Reviewed 1 week ago via mobile

We stayed at the Deluxe Twin room around 300sq feet and there are two washrooms in it. We booked thru hotels.com for 3 ppl with one child and the site said there is a sofa but when we checked in they gave us a twin room without sofa. They said because my child sleeps for free so no sofa and...

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Helpful?
Thank cidernet
Kuala Lumpur, Malaysia
Reviewed 2 weeks ago via mobile

The hotel is about 10 min walking distance to JR train station. Very convenient. Near to shopping areas. Room is very clean. Great selection of buffet breakfast. Staff courteous, helpful and knowledge. Room amenities include complimentary toiletries, room slippers, hair dryer, pyjama. Heated toilet seat and bidet worth mentioned here. Will stay there again if visit Sapporo in future.

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Helpful?
Thank RYahya
Hong Kong
Reviewed 4 weeks ago via mobile

Nevermind the decoration, it's a very subjective measure, but the cleanliness and maintainance are good. Location is central, only few blocks away from the main streets. Parking facility is available at cost. Room size is what you expect in Japan metropolitan (small). I'm a family with two kids, and we felt there is (just) enough space. Breakfast was good in...

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Helpful?
Thank beluvbo
monsap, フロント オフィス マネージャー at Hotel Monterey Sapporo, responded to this review

Thank you very much for staying Hotel Monterey Sapporo. We are glad to hear that you enjoy hotel facilities and decoration. We are very sorry about poor support when you checked out.[ Location is suitable for any tourists for shopping and having lunch or dinner. If you have a next chance to visit us, we are looking forward to seeing...

Singapore
Reviewed 4 weeks ago via mobile

The theme is interesting but the hotel looks and feel dated. Service checking in was good but the check out was terrible. After serving a group check out, the sole receptionist chose to deactivate all the key cards she received first, then attended to the group asking for their luggage without any consideration for guests in the queue who may...

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Helpful?
Thank LightofLife
monsap, フロント オフィス マネージャー at Hotel Monterey Sapporo, responded to this review

Thank you so much for staying in Hotel Monterey Sapporo and please accept my apologies for the service issue experienced at the Front desk I will highlight this with my team. We certainly hope to see you again in the near future. Thank you for your review. Warm Regards,

Hong Kong, China
Reviewed 12 December 2016

The room size is large and have great view inside and outside, WIFI speed is fast, bed is comfortable. Hotel have classical Internal decoration, very beautiful, walk from Sapporo JR station within 10 min. GOOD!!!!! I live at this hotel on 2016/12/06 and 2016/12/09, when I check out at 2016/12/07, they allowed me deposit 2 luggage in hotel. After that,...

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Helpful?
Thank germanyip
monsap, フロント オフィス マネージャー at Hotel Monterey Sapporo, responded to this review

Thank you very much for staying Hotel Monterey Sapporo. We are very happy to hear that you feel satisfied and enjoyed staying wiht us. The location of this hotel is easy to walk to Sappro station and any shopping area. It's really suitable for tourist. If you have next chance to visit us, we are looking forward to seeing you...

Reviewed 11 December 2016 via mobile

I have sent emails to the hotel to confirm on my booking via Zuji. They responded within 15mins!!!! They allowed me to deposit my luggages at 9am after breaking away from the tour group that I have joined. Hotel staff speaks English and were very helpful and polite. As for the hotel decor and room conditions , you can look...

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Helpful?
Thank Kenneth K
monsap, フロント オフィス マネージャー at Hotel Monterey Sapporo, responded to this review

Thank you very much for staying Hotel Monterey Sapporo. We are glad to hear that you feel satisfied about hotel staff support, and also you enjoyed hotel facilities and decoration and the room is comfortable for you. The location of this hotel is easy to walk to Sappro station and any shopping area. It's really suitable for tourist. If you...

Big Bear Lake, California
Reviewed 8 December 2016

Very close to the JR train line. Easy check-in and out. Friendly staff and one of the biggest rooms I've been in Japan. Very classy with a large bed and plenty of room for two even with me being only one.

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Helpful?
Thank Bill S
monsap, フロント オフィス マネージャー at Hotel Monterey Sapporo, responded to this review

Thank you very much for staying Hotel Monterey Sapporo. We are glad to hear that you enjoy hotel facilities and decoration and the room is comfortable for you. Also we are happy to hear that you feel friendly about staff support. We are looking forward to have your next visit.

Taipei, Taiwan
Reviewed 7 December 2016

This is the first time I anticipated such bad attitude hotel reception in Japan, upon my check in, (may be he thought I am from China not able to speak English), I should have ask his name, but my wife stop me doing that. Soon after a lady receptionist (seems more senior) come to help and extended an apology.

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Helpful?
Thank Ukulele-sam1951
monsap, フロント オフィス マネージャー at Hotel Monterey Sapporo, responded to this review

Thank you for staying in Hotel Monterey Sapporo. We are very sorry that bad attitude when you checked in. We have only a few staff can speak English, so it's hard to give better support to all of foreigner guests.Our stuffs are trained to be able to comunicate English now. We are shamed for our stuffs' English skill, but we...

Manila, Philippines
Reviewed 6 December 2016

This hotel would be our home for 4 nights, the rest of our stay in Hokkaido. We entered the hotel through the front door. It was a narrow hallway and you will not immediately find the reception desk. The hotel looked like an old home from a European country in 19th century times. We waited in the center garden as...

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Helpful?
Thank GreenThumb331
monsap, フロント オフィス マネージャー at Hotel Monterey Sapporo, responded to this review

Thank you very much for staying Hotel Monterey Sapporo. We are glad to hear that you enjoy hotel facilities and decoration and the room is comfortable for you. The location of this hotel is easy to walk to Sappro station and any shopping area. It's really suitable for tourist. If you have next chance to visit us, we are looking...

Reviewed 29 November 2016

This hotel is just diagonally across ANA Sapporo hotel (where the airport limo bus drops you) and JR Sapporo station, subway and ESTA all within walking distance. Courtyard was lovely, great for pictures and gives off a very old English extravagance/charm. Reception/Front desk was not easily visible as soon as you enter the hotel. Check-in was a breeze but staff...

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Helpful?
Thank Mawy-Quek
monsap, フロント オフィス マネージャー at Hotel Monterey Sapporo, responded to this review

Thank you very much for staying Hotel Monterey Sapporo. We are glad to hear that you enjoy hotel facilities and decoration and the room is comfortable for you. We are very sorry about poor support when you checked in. If you have a next chance to visit us, we are looking forward to seeing you again.

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Amenities

Highlights
  • Restaurant
  • Free High Speed Internet ( WiFi )
Things to do
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Suites
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Hotel Monterey Sapporo is a British-themed hotel, graced with a façade of King's yellow and encapsulating the traditions of modern Europe, most notably London, England. The hotel's centerpiece is a splendid English indoor-garden, which is bathed in natural light from above and adorned throughout with the colorful flowers of the season. This courtyard is the perfect place for guests to sink into the rustic furniture, relax and unwind. ... more   less 

Additional Information about Hotel Monterey Sapporo

Address: 1-3 Kita 4 jo Higashi, Chuo-ku, Sapporo 060-0034, Hokkaido
Region: Japan > Hokkaido > Sapporo > Sapporo Station
Price Range: €55 - €746 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Monterey Sapporo 4*
Number of rooms: 250
Reservation Options:
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Hotel Style:
#2 Business Hotel in Sapporo
#7 Luxury Hotel in Sapporo
#9 Romantic Hotel in Sapporo
#17 Family Hotel in Sapporo
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Monterey Sapporo staff and other travellers.
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Questions? Get answers from Hotel Monterey Sapporo staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I got a god deal on the room under $50 US but I think it should be a lot more. Higher floors have a better view.”
 of 5 bubbles U8661ZCbills, 7 Dec 2016 | Read review
“Not recommendable”
 of 5 bubbles Ukulele-sam1951, 7 Dec 2016 | Read review
“Corner rooms are large, good for 4 paxs”
 of 5 bubbles Mawy-Quek, 29 Nov 2016 | Read review
“Had a room on the highest floor - 9th floor. The window opens out to see Esta shopping center opposite and also the traffic below.”
 of 5 bubbles 271esthery, 17 Oct 2016 | Read review
“Corner room”
 of 5 bubbles miketri722, 13 Oct 2016 | Read review
5 of 5
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