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Hotel Sunroute New Sapporo

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Traveller (170)
Room & Suite (262)
Dining (32)
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Overview
  • Excellent16%
  • Very good58%
  • Average23%
  • Poor2%
  • Terrible1%
Travellers talk about
“family mart”(19 reviews)
“pole town”(11 reviews)
“airport bus”(11 reviews)
Hotel website
Name/address in local language
AMENITIES
Free Wifi
Breakfast Buffet
Air Conditioning
Non-Smoking Rooms
Restaurant
Family Rooms
Wheelchair Access
3 Star Hotel
All hotel details
Additional information
Offers from Hotel Sunroute New Sapporo
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Offers from Hotel Sunroute New Sapporo
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Reviews (390)
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103 results
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56
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25
56
16
3
3
Show reviews that mention
All reviewsfamily martpole townairport bustanukikoji shopping streetperfect locationreturn airportodori parksmall problemshopping areareasonable pricelocated hotelthe hotel receptionthe hotel is cleanwithin walking distancenijo fish marketshampoo and conditionersingle room
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1 - 5 of 103 reviews
Reviewed 1 week ago via mobile

This is my 3rd hotel for this trip and it is the worst I have come across in terms of japanese hospitality. The staff seemed very cold and unfriendly. Compared to other hotels, i do not feel welcome at all. The rooms are really tiny...More

Thank armani123sg
Response from Sunroute_new_sapporo, お客様担当マネージャー at Hotel Sunroute New SapporoResponded 6 days ago

Dear armani123sg, Thank you for sharing your review with us. I would really like to apologise for disppointing you at your stay. We will share your review about our staff and rooms. As you pointed out, We must reevaluate our hospitality and also study english...More

Hotel's Favourite
Reviewed 1 March 2018 via mobile

Next to tanukikoji. Easy transportation acces (in the middle of susukino and odori station, several street car stops, airport limousine bus stops just across the hotel). Reasonable price. Perfect for family vacation since it has triple and quadruple room

1  Thank Nazalia N
Reviewed 4 weeks ago

located in Tanukikoji arcade shopping centre. easy to go airport by shuttle bus because bus stop just opposite the hotel. We arrived early 11.00 a.m. and rooms are available so, we'd early checked-in, so impressive.

Thank Ratchanee P
Response from Sunroute_new_sapporo, フロント オフィス マネージャー at Hotel Sunroute New SapporoResponded 4 weeks ago

Thank you for sharing a review on tripadvisor. We appreciate your compliment. We look forward to meeting you. Best regards, Aya Sasaki

Reviewed 12 May 2018 via mobile

There is a Family Mart connected to the lobby Very close to metro stations Return airport limo bus stop is right opposite the hotel and you can get the schedule and buy tickets in the reception Ok hospitality, good for short stays. Nothing fancy.

Thank Lotuspearl
Response from Sunroute_new_sapporo, お客様担当マネージャー at Hotel Sunroute New SapporoResponded 13 May 2018

Thank you for sharing a review on tripadvisor. We appreciate your compliment about our location. We are constantly striving to improve other service. We anticipate your next visit and look forward to serving you again. Best regards, Takuro Endo

Reviewed 20 April 2018 via mobile

I chose this hotel because of the following reasons: 1) the airport shuttle bus is just right across the road from hotel 2) right in the middle of Tanoukekoji shopping 3) underground linked passage to Sapporo Station The cons: 1) Housekeeping didn’t really replenish and...More

1  Thank Moomeow
Response from Sunroute_new_sapporo, Front desk at Hotel Sunroute New SapporoResponded 21 April 2018

Thank you for sharing a review on tripadvisor. I apologize for the room cleaning. Please be assured that I have reviewed your feed back with the housekeeping staff. I hope we may see you back on future travels. Thank you for choosing to stay at...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Restaurant
Free High Speed Internet (WiFi)
Hotel Amenities
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Restaurant
Details
Price range
US$75 - US$230 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$75 - US$230 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (170)
Room & Suite (262)
Dining (32)
Amenities (5)
Questions & Answers
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ruthsjourney
26 September 2017|
Answer
Response from Gabriela T | Reviewed this property |
Sorry for answering so late. To answer your question, I am not sure if there is free parking. I took a taxi to get there. I did see a parking lot that was attached to the hotel from my window but I am unsure if it is... More
0
Votes
Noobua K
21 September 2017|
Answer
Response from Gabriela T | Reviewed this property |
I am not sure. From my hotel room I do remember a parking lot in the back. You can send an email to the hotel and they will give you a better answer. Sorry I could give a clear answer.
0
Votes
Laifong79
12 August 2017|
AnswerShow all 2 answers
Response from Gabriela T | Reviewed this property |
When I arrived to Hokkaido, I took a train to Sapporo. I am not sure about the airport limousine bus. However if you do take the train like I did, the station is several minuets walking from the hotel. I do believe that... More
0
Votes
Room Tips
"Go for twin bed as its slightly bigger."
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"I would ask for a specific bed size so your bed is not too small"
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"Book on the hotel's website for better offers"
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"Take the airport bus"
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