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Grand Hyatt Hangzhou

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No.28 Hubin Road, Shangcheng District, Hangzhou 310006 China
Update from hotel: This property has indicated that they are taking safety precautions against COVID-19.Read more
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Room & Suite (128)
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A note from Grand Hyatt Hangzhou
Updated 01/06/20

About

#33 of 2,539 hotels in Hangzhou
Location
Cleanliness
Service
Value
Travellers' Choice
With a striking curved façade designed to capture as much of the prized West Lake view as possible, Grand Hyatt Hangzhou enjoys an iconic location on the east shore of the legendary lake, but is still within walking distance of Hubin—the city’s main business, shopping and entertainment hub. With its seven multicultural drinking and dining venues, Grand Hyatt Hangzhou aims to offer quality, creativity and variety. Our quality and creativity make dining at Grand Hyatt hotels a must for locals and world-travelers alike.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Airport transportation
Business Centre with Internet Access
Conference facilities
Parking
Wifi
Hot bath
Indoor pool
Heated pool
Sauna
Coffee shop
Restaurant
Breakfast buffet
Breakfast in the room
Vending machine
Taxi service
Banquet room
Meeting rooms
Spa
Massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Shops
ATM on site
Doorperson
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Room service
Safe
VIP room facilities
Minibar
Flatscreen TV
On-demand films
Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Centrally Located
Languages Spoken
English, Chinese
1,190Reviews2Q+A100Room tips
Traveller rating
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Popular mentions
zhiqiu66 wrote a review 2 Jan
1 contribution
One of my many times stay at Grand Hyatt Hangzhou in the past 10 years - the hotel has been changed a lot but the services remains the same - professional and genuine. I would say that this Hyatt is the best among all the Hyatts I stayed in China and other countries.
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Review collected in partnership with Hyatt Hotels
Date of stay: December 2020
Value
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Response from qian amanda, 業主 at Grand Hyatt Hangzhou
Responded 2 weeks ago
Dear zhiqiu, Warm greetings from Grand Hyatt Hangzhou! Thank you very much for taking the time to give us your feedback. We were all delighted to learn that you enjoyed your stay with us and we do look forward to welcoming you back in the hopefully not too distant future! Digital Manager Yolanda Qin Grand Hyatt Hangzhou
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xjasonkx wrote a review Dec 2020
Shanghai, China1 contribution
This is the best location to enjoy West Lake, and the service here is amazing - staff were fantastic, restaurants upheld very high standards - an all round wonderful stay. Would recommend a weekend there. Pool under construction so perhaps would be even better when done.
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Review collected in partnership with Hyatt Hotels
Date of stay: December 2020
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Response from qian amanda, 業主 at Grand Hyatt Hangzhou
Responded 4 weeks ago
Dear xjasonkx, Warm greetings from Grand Hyatt Hangzhou! Thank you very much for taking the time to give us your feedback. We were all delighted to learn that you enjoyed your stay with us and we do look forward to welcoming you back in the hopefully not too distant future! Digital Manager Yolanda Qin Grand Hyatt Hangzhou
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EgyptSarah wrote a review Dec 2020
Guangzhou, China45 contributions10 helpful votes
Had a fantastic stay at this excellent hotel. Location is perfect on West Lake. Hotel staff were outstanding throughout our stay. Breakfast buffet was delicious. Our room was perfect, I think newly renovated - high quality and very comfy bed. Couldn’t fault our time here. We’d love to come back soon.
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Date of stay: December 2020Trip type: Travelled as a couple
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jw_mosquito wrote a review Oct 2020
Hong Kong, China59 contributions2 helpful votes
it was a good stay for a short weekend in Hangzhou, the hotel is right next to the West Lake and you can get lots of choices for local and western food nearby. all the staff are friendly and helpful, making it a good experience staying at the grand hyatt
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Review collected in partnership with Hyatt Hotels
Date of stay: October 2020
Value
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Location
Cleanliness
Service
Sleep Quality
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Response from qian amanda, 業主 at Grand Hyatt Hangzhou
Responded 21 Oct 2020
Dear jw_mosquito, Warm greetings from Grand Hyatt Hangzhou! Thank you very much for taking the time to give us your feedback. We were all delighted to learn that you enjoyed your stay with us and we do look forward to welcoming you back in the hopefully not too distant future! Yolanda Qin Digital Manager Grand Hyatt Hangzhou
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Faye Yang wrote a review Oct 2020
Sydney, Australia10 contributions
+1
I took my parents and my 18 month daughter for a three nights stay in the Grand Hyatt, Hangzhou for celebrating my birthday! It was a such a wonderful experience. I am very thankful for Grand Hyatt team to make our stay so special. A special thanks to Manager Ollie, James Lin, Salava and guest experience team Bella Zhang. On arrival, we were greeted by the manger Ollie and he was very helpful and gave us travel tips for pram friendly places in Hangzhou. He was very polite. He also give us free upgrade to the lake view rooms which was amazing view to wake up with. We also had such a lovely lunch at Hubin 28 which is the restaurant located at the hotel lobby. After lunch, the guest experience team Bella Zhang organised a lovely cake delivery for me. The cake tastes amazing. The location of the hotel was so convenient, it is around 5 minutes walk distance to get on the boat to tour West lake. It also surrounds with so many shopping malls, cafe, restaurants within walking distance so there are a lot of options for food. On our last day, our train to shanghai was booked around 7:30pm. I explained it to Manger James Lin. He was very kind to give us late checkout to 2pm. He even offer us to relax at the business lounge at level 8. My baby girl was having her lunch nap in the room quite late and she slept until 4:30pm. I called and spoke to Manger Salava who was also very understanding. We had a nice time of relaxing at the business lounge and enjoying the view. Thanks so much, Grand Hyatt, Hangzhou! I can’t wait to come back again!
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Date of stay: September 2020Trip type: Travelled with family
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Response from qian amanda, 業主 at Grand Hyatt Hangzhou
Responded 8 Oct 2020
Dear Faye, Warm greetings from Grand Hyatt Hangzhou! Thank you very much for taking the time to share with us your feedback from your recent stay with us. Your kind words of praise for our hotel and most notably for Ollie, James, Salava, and Bella is greatly appreciated. We are indeed very fortunate to have such dedicated and passionate members of our team and I will be sure to share your generous feedback with not only them, but the entire Grand Hyatt team. This praise will only serve to further motivate our associates as it demonstrates that their efforts are being recognized by our valued guests. We were all delighted to learn that you enjoyed your stay with us and we do look forward to welcoming you back in the hopefully not too distant future. Digital Manager Yolanda Qin Grand Hyatt Hangzhou
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PRICE RANGE
US$163 - US$236 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hyatt regency hangzhou hotel hangzhou, hyatt hangzhou, hangzhou hyatt regency
FORMERLY KNOWN AS
杭州凯悦酒店
LOCATION
ChinaZhejiangHangzhouXihu Resort / Shangcheng District
NUMBER OF ROOMS
388
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Frequently Asked Questions about Grand Hyatt Hangzhou
Which popular attractions are close to Grand Hyatt Hangzhou?
Nearby attractions include Xihu times Square (0.4 km), TianYang MingZhu DiXia ShangYeJie (0.5 km), and Wang XING Kee Shop(mail circuit Shop) (0.4 km).
What are some of the property amenities at Grand Hyatt Hangzhou?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Grand Hyatt Hangzhou?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Grand Hyatt Hangzhou?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Grand Hyatt Hangzhou?
Yes, free parking is available to guests.
What are some restaurants close to Grand Hyatt Hangzhou?
Conveniently located restaurants include 28 Hubin Road, JiangHu Qian Sushi HangZhou XiHu, and XinFeng XiaoChi (QingChun).
Are there opportunities to exercise at Grand Hyatt Hangzhou?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does Grand Hyatt Hangzhou have an airport shuttle?
Yes, Grand Hyatt Hangzhou offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Grand Hyatt Hangzhou?
Yes, dry cleaning and laundry service are offered to guests.
Does Grand Hyatt Hangzhou offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Grand Hyatt Hangzhou?
The staff speaks multiple languages, including English and Chinese.