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Merchant Marco Hotel

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#34 of 2,349 Hotels in Hangzhou
Certificate of Excellence
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1 room 2 adults 0 children
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Merchant Marco Hotel
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243 Reviews from our TripAdvisor Community

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There are newer reviews for Merchant Marco Hotel
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Showing 75: English reviews
Shanghai Region, China
Reviewed 17 May 2016

To be honest, when we pulled up to this hotel, I was disappointed. It just looks like a worn out Chinese hotel, but don't let its outward appearance fool you. The service is great, from the curb side to the front desk, and they speak reasonable English, with a "can do" attitude. We had booked a non-smoking room with two...

Thank GlobalPassion
Athens, Georgia
Reviewed 16 May 2016

The Merchant Marco hotel has an excellent location, 10 minutes walk away from the West Lake and upmarket shopping - if that is what you want. It has all the facilities you would expect and the rooms are comfortable and functional enough. It is not the newest building in town (that would be difficult!) and so certain aspects are starting...

Thank holtspa
Al Khobar, Saudi Arabia
Reviewed 6 May 2016

i spent 4 days in this hotel and i could not sleep from the constructions work outside the building. it was bad experience. The location is very nice and just walking distance from the lake. all restaurants and shopping malls are near to you. The only issue is the smell and the non good smell from the rooms and the...

Stockholm, Sweden
Reviewed 22 April 2016

I stayed in this hotel for two nights (in a non-smooking room). The rooms were nice but air condition was a bit strange because it was pretty warm in the room. We ate a Pizza in the the restaurant in the hotel which was really good and exceeded our expectations. The breakfast was really good as well you could find...

Thank Anonym S
Singapore, null, Singapore
Reviewed 26 March 2016 via mobile

Bathroom and room was spacious. Walking distance to malls around the area and subway station and the Westlake. Room design is dated and the ventilator was not working well and the room was hot and stuffy even though we did not turn up the heater . The staff that came up to have a look said that the air conditioner...

Thank Corrine Y
Reviewed 14 March 2016

(English follows below) המיקום של המלון ממש מוצלח: לכל מקום הלכנו ברגל. אפילו מהמקדש המרוחק חזרנו בהליכה ברגל (כי התעצבנו מנהגי המוניות המקומיים). ממליצה לכל המתלבטים. נתתי לו 4 כי הוא באמת היה טוב: נקי, מסודר, נוח. נהגי מוניות בעיר חלאות - מפקיעים מחירים ולא מוכנים לקחת תיירים שלא מסכימים לעלויות המופרזות שלהם - השתמשנו בצוות המלון בשביל להזמין מוניות...

Thank Maya P
Reviewed 21 February 2016 via mobile

I went to that hotel for its gym, but it is too basic: only one machine. It is near a subway station so you can move easily to the railway stations. Very kind staff. I have found better options. It needs to be refurbished. Quite clean. Only worthy if you find a cheap offer!!!

Thank ricard52
Kuala Lumpur, Malaysia
Reviewed 30 December 2015 via mobile

Didn't expect this Chinese hotel was well maintained. The room was cozy enough, clean and neat. 5-10 mins walk to the west lake and subway station. Paid for cny405/night, no breakfast from Ctrip. If u need fresher air in the room, just paid extra cny10-15/ night. They will provide air purifier in room with air humidifier!

Thank Eunice L
Singapore, Singapore
Reviewed 27 December 2015 via mobile

Good location. Convenient and accessible to shopping complexes. Also near to subway and to West lake. Room is clean and big. Service reasonable and near eating places too. Price reasonable. Will recommend for short stay.

Thank YKPng
Singapore, Singapore
Reviewed 2 December 2015

LOCATION: Close to the west lake and the subway station, a few shopping mall near the hotel. FOOD: the breakfast is good, with a lot of variety ROOM: The room is new, toilet and bathroom is separated. However, the wifi connection is bad, have to ask the front desk for a network modem. The gym is small, and my room...

Thank wesleywaisiu

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  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
  • Refrigerator in room
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Meeting Rooms
  • Room Service
  • Dry Cleaning
  • Business Centre with Internet Access

Additional Information about Merchant Marco Hotel

Address: No.38 Pinghai Road, Hangzhou 310006, China
Region: China > Zhejiang > Hangzhou
Price Range: €58 - €168 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Merchant Marco Hotel 4*
Number of rooms: 228
Reservation Options:
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Also Known As:
Merchant Marco Hangzhou
Hotel Style:
#21 Business Hotel in Hangzhou
#32 Luxury Hotel in Hangzhou
#44 Best Value Hotel in Hangzhou
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Questions & Answers

Here's what travellers have asked, with answers from Merchant Marco Hotel staff and other travellers.
1 question
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Aberdeen, United Kingdom
over a year ago

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Questions? Get answers from Merchant Marco Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“make sure ask for quieter room”
NamasteNing, 6 Jan 2017 | Read review
“I was upgraded to a higher floor with a view of the river, nice! Lowest internet rate are for lower floors”
78clarencek, 10 Nov 2016 | Read review
“South West corner rooms have a view of West Lake”
SMPerle, 10 Sep 2016 | Read review
“Ask for room on higher floor with partial views of West Lake”
zakariyyal, 1 Aug 2016 | Read review
“You don't paid tips but you still can get wonderful service.”
josie315, 1 Jun 2016 | Read review
5 of 5