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Sofitel Hangzhou Westlake

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Traveller (305)
Room & Suite (109)
Dining (33)
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Overview
  • Excellent36%
  • Very good39%
  • Average16%
  • Poor6%
  • Terrible3%
Travellers talk about
“kwee zeen”(5 reviews)
“west lake”(94 reviews)
“sky garden”(4 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
5 Star Hotel
All hotel details
Contact Info
Name/address in local language
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Reviews (664)
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Traveller rating
149
112
69
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20
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149
112
69
32
20
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1 - 5 of 382 reviews
Reviewed 4 days ago via mobile

Very good hotel near from bank, subway and shoppings Very good brake fast but a little expensive around Room with a good bed Very near from west lake a beautiful place to visit Internet connection is good Recommend!!!

Thank Fabio O
Reviewed 5 days ago via mobile

My friend and I visited this hotel last year and had a really good experience but sadly this year things were not the same. Last year we had a fabulous room with plenty of space and some lovely little extras like fruit and cakes with...More

Thank Dovecotedweller
Reviewed 2 weeks ago

Excellent stay at the Sofitel Westlake. It is very near the Eastern entrance of the West Lake and close to the nearby cafes which is a good place to grab coffee before you start your day. Rooms were big (we also got upgraded to a...More

Thank Benson C
Response from SofitelHangzhou, Manager at Sofitel Hangzhou WestlakeResponded 2 weeks ago

Dear Benson C, We very much appreciate your comments regarding your stay at the Sofitel Hangzhou Westlake. Terrific location always recommended by our guest, It's so glad that you agree with it. We are glad to have assisted your arrangements during your trip to another...More

Reviewed 4 weeks ago via mobile

Location is very good. Staff very poor In english, beds hard as a rock, i Got a room with view to appartements no privacy at all. Room service took 1,5 hours before arriving with my dinner, still had to pay full Price. Aircon very noisy...More

1  Thank Kismet M
Response from SofitelHangzhou, Manager at Sofitel Hangzhou WestlakeResponded 3 weeks ago

Dear Kismet M, Thank you for spending time and telling us about your staying experience. Overall was not up to your expectation, please accept our apologies, we hope to have another chance to invite you back and ensure your next stay will be a good...More

Reviewed 20 April 2018 via mobile

Sofitel Hangzhuo April 18 A lovely hotel with very pleasant rooms that are well appointed with great quality firm beds and lovely crisp bed linen. The bathroom is also of a high standard with quality fittings. The bathroom provides a bath and a separate shower...More

1  Thank Ahmad M
Response from SofitelHangzhou, Manager at Sofitel Hangzhou WestlakeResponded 24 April 2018

Dear Ahmad M, Thanks for taking your time to share your experience based on your stay in Sofitel Hangzhou Westlake. It always a pleasure to receive positive feedback. I am so happy to hear that you enjoyed your stay. Facilities were well maintained by our...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Restaurant
Room Service
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Bar/Lounge
Spa
Free Parking
Hotel Amenities
Room Service
Business Centre with Internet Access
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Free Parking
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Pool
Bar/Lounge
Spa
Indoor pool
Hot Tub
Details
Price range
US$124 - US$191 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Romantic Hotel in Hangzhou
#10 Business Hotel in Hangzhou
#13 Spa Hotel in Hangzhou
#28 Luxury Hotel in Hangzhou
#180 Best Value Hotel in Hangzhou
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$124 - US$191 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Romantic Hotel in Hangzhou
#10 Business Hotel in Hangzhou
#13 Spa Hotel in Hangzhou
#28 Luxury Hotel in Hangzhou
#180 Best Value Hotel in Hangzhou
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (305)
Room & Suite (109)
Dining (33)
Pool & Beach (3)
Questions & Answers
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MrTembusu
10 March 2018|
AnswerShow all 3 answers
Response from Jennifer W | Reviewed this property |
You won’t find restaurants close by, so you definitely want to include breakfast with your reservation. There is a Starbucks down the street approximately 10 minutes away if you’re okay with coffee and a pastry for... More
1
Vote
AZ_mom
3 November 2017|
AnswerShow all 2 answers
Response from TTle888 | Reviewed this property |
Yes they do
0
Votes
rui25frosty
5 January 2017|
AnswerShow all 2 answers
Response from Rachael T | Reviewed this property |
Sorry, I likely will not be much help. I took a cab and gave him the name of the hotel and address. Good luck!
0
Votes
Room Tips
"Choose the rooms facing the street to get better privacy as the back rooms face residential areas"
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"If you book this hotel you should only expect a Novotel experience"
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"Try to get a corner room"
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"Ask for top floor rooms and facing to West Lake."
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