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    27/8/2017 28/8/2017
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      Sofitel Hangzhou Westlake

      594 Reviews
      #17 of 2,413 Hotels in Hangzhou
      No.333 Xihu Avenue, Hangzhou 310002, China
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      Best prices for your stay
      27/8/2017 28/8/2017
      Lock in the lowest price from our partners
      US$145
      View Deal
      Expedia.comUS$144
      Orbitz.comUS$145
      Booking.comUS$144
      Ctrip.comUS$144
      Hotels.comUS$145
      TravelocityUS$145
      View all 13 deals
      Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
      All photos (288)
      Full view
      Certificate of Excellence
      Traveller (238)
      Room & Suite (80)
      Dining (32)
      Overview
      4.0
      594 reviews
      • Excellent36%
      • Very good40%
      • Average15%
      • Poor6%
      • Terrible3%
      Travellers talk about
      “kwee zeen” (5 reviews)
      “french touch” (3 reviews)
      “club room” (14 reviews)
      Free Wifi
      Free Parking
      Breakfast Buffet
      Air Conditioning
      Pool
      Non-Smoking Rooms
      Restaurant
      Airport Transportation
      Room Service
      Suites
      Bar/Lounge
      Fitness centre
      Concierge
      Spa
      Wheelchair Access
      Business Centre
      Dry Cleaning
      Housekeeping
      Shuttle Bus Service
      Babysitting
      5.0 Star Hotel
      All hotel details
      Offers from Sofitel Hangzhou Westlake
      Deals (13)
      27 Aug28 Aug
      |
      1 room, 2 adults, 0 children
      • SUPERIOR ROOM, 2 Single size Beds
        US$145
        View Deal
      • Superior Room, 2 Twin Beds
        US$144
        View Deal
      • Superior Room, 2 Twin Beds
        US$145
        View Deal
      View all 13 deals from US$144
      Booking.com
      US$144
      Ctrip.com
      US$144
      Hotels.com
      US$145
      Travelocity
      US$145
      Hotwire.com
      US$145
      CheapTickets
      US$145
      TripAdvisor
      US$144
      Priceline
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      Write a Review
      Reviews (594)
      Traveller rating
      Traveller type
      Time of year
      Language
      • More languages

      1 - 5 of 331 reviews

      Reviewed yesterday
      Old, but still convenient

      I stayed 3 nights on a business trip. The location is pretty good, you have the West lake in short walking distance and can even get to downtown by a longer walk if you like. Staff is very friendly, mostly able to communicate in English....More

      Thank Markus L
      Reviewed 4 weeks ago via mobile
      Pricey

      We stayed in this hotel for our trip in Hangzhou, we live in China and get to travel alot. The room is nice and comfortable but they leave in the room only 2 tiny bottles of drinking water so you have no choice and you...More

      Thank דיאנה פ
      Response from SofitelHangzhou, Manager at Sofitel Hangzhou WestlakeResponded 4 weeks ago

      Dear Guest, Thank you for sharing with us your feedback. Your room service experience did not meet your expectation, please accept our sincerest apologies. please rest assure that we are taking action to resolve the problem and prevent future occurrence, it is our hope to...More

      Reviewed 12 July 2017 via mobile
      Nice stay

      Good service, from checking in, to the club lounge, to checkout. We were among the very few foreigners, but everyone made an effort to speak at least a bit of English. We took the hotel's bikes for a ride around the lake, which was lovely....More

      Thank Stephan B
      Response from SofitelHangzhou, Manager at Sofitel Hangzhou WestlakeResponded 4 weeks ago

      Dear Stephan B, Thank you for sharing your positive feedback. It is always a pleasure to know that you had enjoyed your stay with us, I shall share with our team. We look forward to see you back and wish your next stay will be...More

      Reviewed 11 July 2017 via mobile
      Best experience when compare to Sofitel hotels in Australia

      We have stayed in a number of Accor Hotels. Being an Accor Plus member and with the latest stay included we would have clocked up 18 nights in Sofitel hotels alone. My experience with this hotel chain has been poor previously and hence I have...More

      Thank vtnz
      Response from SofitelHangzhou, Manager at Sofitel Hangzhou WestlakeResponded 4 weeks ago

      Dear vtnz, Thank you for sharing with us your positive feedback. Your commending is encouraging all of our team especially to Yuna and Robin, we shall keep this strength and extend to every of our guest. Look forward to see you back and wish you...More

      Reviewed 10 July 2017
      This Sofitel Gives The Sofitel Brand a Bad Reputation

      My Experience with Sofitel Hotels for Business travel was completely shattered during my current stay at the Sofitel Hangzhou. The English speaking staff must have left. The management is not professional. The hotel seems to cater to unruly vacation crowd. When I return in a...More

      1  Thank ayl3
      Response from SofitelHangzhou, Manager at Sofitel Hangzhou WestlakeResponded 4 weeks ago

      Dear ayl3, Thank you for the feedback. We regret for the unsatisfied experience, since we have met individually and solved all the problems, we hope you are happy with everything right now, thank you for letting us know, we shall keep in touch and ensure...More

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      About
      Awards & Recognition
      Certificate of Excellence
      Amenities
      • Top amenities
      • Restaurant
      • Room Service
      • Fitness Centre with Gym / Workout Room
      • Bar/Lounge
      • Spa
      • Free High Speed Internet ( WiFi )
      • Pool
      • Free Parking
      • Hotel Amenities
      • Room Service
      • Business Centre with Internet Access
      • Airport Transportation
      • Dry Cleaning
      • Meeting Rooms
      • Laundry Service
      • Concierge
      • Banquet Room
      • Multilingual Staff
      • Conference Facilities
      • Shuttle Bus Service
      • Free Parking
      • Babysitting
      • Room amenities
      • Air Conditioning
      • Minibar
      • Things to do
      • Restaurant
      • Fitness Centre with Gym / Workout Room
      • Bar/Lounge
      • Spa
      • Pool
      • Hot Tub
      Details
      • Price range
      • US$120 - US$174 (Based on Average Rates for a Standard Room)
      • Hotel class
      • Hotel Style
      • #7 Romantic Hotel in Hangzhou
      • #10 Business Hotel in Hangzhou
      • #10 Spa Hotel in Hangzhou
      • #15 Luxury Hotel in Hangzhou
      • #40 Best Value Hotel in Hangzhou
      • Room types
      • Suites ,
      • Non-Smoking Rooms ,
      • Family Rooms
      • Number of rooms
      • 233
      • Reservation Options
      • TripAdvisor is proud to partner with ACCOR, Expedia, Priceline, Orbitz, Booking.com, Ctrip TA, Hotels.com, TripOnline SA, Cancelon, Travelocity, Cheap Tickets, Hotwire and HotelQuickly so you can book your Sofitel Hangzhou Westlake reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
      • Location
      • China >
      • Zhejiang >
      • Hangzhou
      • Also Known As
      • Sofitel Hangzhou Westlake Hotel Hangzhou ,
      • Hangzhou Sofitel
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      All photos (288)
      Full view
      Traveller (238)
      Room & Suite (80)
      Dining (32)
      Pool & Beach (3)
      Hotel & Grounds (150)
      Bathroom (21)
      Business Centre & Event Rooms (2)
      Nearby
      Nearby HotelsSee all 2,413 hotels in Hangzhou
      Crystal Orange Hotel
      782 reviews
      .14 km away
       
      Zhejiang Oriental Hotel
      33 reviews
      .16 km away
       
      Dianli Hotel
      2 reviews
      .11 km away
       
      Yongjin Hotel
      10 reviews
      .17 km away
       
      Nearby Restaurants
      Hai Di Lao Hotpot
      8 reviews
      .28 km away
      Wasabiya Japanese Restaurant (Yongjin Plaza)
      5 reviews
      .28 km away
      Bellagio Cafe Jia Chang Cai
      5 reviews
      .25 km away
      McDonald's (XiHu Yin Tai)
      8 reviews
      .31 km away
      Nearby Attractions
      Museum of Traditional Chinese Medicine (Hu Qing Yu Tang)
      54 reviews
      .92 km away
      Hangzhou Museum
      35 reviews
      .83 km away
      Qinghe Square
      33 reviews
      .73 km away
      Wushan Square
      33 reviews
      .83 km away
      Ask a question
      Questions & Answers
      rui25frosty
      5 January 2017|
      AnswerShow all 2 answers
      Response from Rachael T | Reviewed this property |
      Sorry, I likely will not be much help. I took a cab and gave him the name of the hotel and address. Good luck!
      0
      Votes
      Room Tips
      "Take a room with lounge access and to the backside, much quieter"
      Read review
      "Just avoid this hotel"
      Read review
      "Front facing Westlake"
      Read review
      "Up-grade to an Executive room, it offers many extras"
      Read review
      Show More
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