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      Sofitel Hangzhou Westlake

      604 Reviews
      #17 of 2,420 Hotels in Hangzhou
      No.333 Xihu Avenue, Hangzhou 310002, China
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      1/10/2017 2/10/2017
      US$251
      US$205
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      Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
      All photos (297)
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      Certificate of Excellence
      Traveller (247)
      Room & Suite (80)
      Dining (32)
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      Overview
      4.0
      604 reviews
      • Excellent36%
      • Very good40%
      • Average15%
      • Poor6%
      • Terrible3%
      Travellers talk about
      “kwee zeen” (5 reviews)
      “club room” (14 reviews)
      “haagen dazs” (4 reviews)
      Free Wifi
      Free Parking
      Breakfast Buffet
      Air Conditioning
      Pool
      Non-Smoking Rooms
      Restaurant
      Airport Transportation
      Room Service
      Suites
      Bar/Lounge
      Fitness centre
      Concierge
      Spa
      Wheelchair Access
      Business Centre
      Golf course
      Dry Cleaning
      Housekeeping
      Babysitting
      5.0 Star Hotel
      All hotel details
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      Rooms
      1 Oct2 Oct
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      1 room, 2 adults, 0 children
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      Write a Review
      Reviews (604)
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      1 - 5 of 339 reviews

      Reviewed 1 week ago
      Made us feel at home and welcome!

      Despite initial language related problems thanks to excellent work by Cecile all went better than well. My wife 's birthday cake was also most welcome. Cecille , Thomas the duty manager Linda and Marina made our stay very good and most welcome - thank you1

      Review collected in partnership with Accorhotels.com
      Thank boghos93
      Reviewed 2 weeks ago via mobile
      Beautiful memorable stay

      Stayed for 2 nights and felt most welcome at reception, by all staff especially Marina who was like a new cadet to the group. She was warm and friendly and assisted in everything... from maps to little like English tea bags. We were given a...More

      Thank Sandy H
      Reviewed 2 weeks ago via mobile
      Good location

      Stayed here for 1 day for work. The location is nice, just across the road from the nice part of the west lake. Alot of the staff don't speak English which is a shame for a 5star intentional hotel. They have a lovely roof terrace...More

      Thank TTle888
      Reviewed 3 weeks ago
      High end hotel

      Room is clean, the buffet breakfast has a lot of choices, with both Chinese and Western food. The location is convenient, just near the famous West Lake. Staff are very nice, helpful. Will go back again.More

      Thank lets_go-TRIP
      Response from SofitelHangzhou, Manager at Sofitel Hangzhou WestlakeResponded 3 weeks ago

      Dear lets_go_TRIP, Thank you for sharing a positive review on Tripadvisor. I am glad to know that you like our breakfast especially commend staff service, I will share with our team, it is our hope to welcome you back and wish your next stay will...More

      Reviewed 4 weeks ago
      Excellent services and location is just next to west lake

      I had a really great stay in Sofitel Hangzhou! Staff is super friendly and professional. I left mu USB in the business centre, and the staff can locate me in the restaurant and return to me. I need it for my important presentation in the...More

      Thank anna1132017
      Response from SofitelHangzhou, Manager at Sofitel Hangzhou WestlakeResponded 3 weeks ago

      Dear anna1132017, Thank you for sharing with your wonderful experience. I will share your comments with our team and appreciate the staff who pick up the USB on behalf of management, I believe this will serve as an encourage to all of our team members....More

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      About
      Awards & Recognition
      Certificate of Excellence
      Amenities
      • Top amenities
      • Restaurant
      • Room Service
      • Free High Speed Internet ( WiFi )
      • Fitness Centre with Gym / Workout Room
      • Bar/Lounge
      • Spa
      • Pool
      • Free Parking
      • Hotel Amenities
      • Room Service
      • Business Centre with Internet Access
      • Airport Transportation
      • Dry Cleaning
      • Meeting Rooms
      • Laundry Service
      • Concierge
      • Banquet Room
      • Multilingual Staff
      • Conference Facilities
      • Free Parking
      • Babysitting
      • Room amenities
      • Air Conditioning
      • Minibar
      • Things to do
      • Restaurant
      • Fitness Centre with Gym / Workout Room
      • Bar/Lounge
      • Spa
      • Pool
      • Hot Tub
      • Golf course
      • Heated pool
      • Indoor pool
      Details
      • Price range
      • US$124 - US$202 (Based on Average Rates for a Standard Room)
      • Hotel class
      • Hotel Style
      • #7 Romantic Hotel in Hangzhou
      • #10 Business Hotel in Hangzhou
      • #10 Spa Hotel in Hangzhou
      • #16 Luxury Hotel in Hangzhou
      • #37 Best Value Hotel in Hangzhou
      • Room types
      • Suites ,
      • Non-Smoking Rooms ,
      • Family Rooms
      • Number of rooms
      • 233
      • Reservation Options
      • TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Agoda, Priceline, Ctrip TA, Travelocity, Orbitz, Cancelon, TripOnline SA, Hotwire, Cheap Tickets and HotelQuickly so you can book your Sofitel Hangzhou Westlake reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
      • Location
      • China >
      • Zhejiang >
      • Hangzhou
      • Also Known As
      • Sofitel Hangzhou Westlake Hotel Hangzhou ,
      • Hangzhou Sofitel
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      All photos (297)
      Full view
      Traveller (247)
      Room & Suite (80)
      Dining (32)
      Pool & Beach (3)
      Hotel & Grounds (159)
      Bathroom (21)
      Business Centre & Event Rooms (2)
      Nearby
      Nearby HotelsSee all 2,420 hotels in Hangzhou
      Zhejiang Oriental Hotel
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      .16 km away
       
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      .18 km away
       
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      2 reviews
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      .17 km away
       
      Nearby Restaurants
      Starbucks (XiHu TianDi)
      40 reviews
      .22 km away
      Wasabiya Japanese Restaurant (Yongjin Plaza)
      5 reviews
      .28 km away
      Hai Di Lao Hotpot
      8 reviews
      .28 km away
      Bellagio Cafe Jia Chang Cai
      5 reviews
      .25 km away
      Nearby Attractions
      Museum of Traditional Chinese Medicine (Hu Qing Yu Tang)
      54 reviews
      .93 km away
      Hangzhou Museum
      36 reviews
      .83 km away
      Qinghe Square
      33 reviews
      .73 km away
      Wushan Square
      34 reviews
      .83 km away
      Ask a question
      Questions & Answers
      rui25frosty
      5 January 2017|
      AnswerShow all 2 answers
      Response from Rachael T | Reviewed this property |
      Sorry, I likely will not be much help. I took a cab and gave him the name of the hotel and address. Good luck!
      0
      Votes
      Room Tips
      "Book for lake view room"
      Read review
      "Take a room with lounge access and to the backside, much quieter"
      Read review
      "Just avoid this hotel"
      Read review
      "Front facing Westlake"
      Read review
      Show More
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