Sofitel Hangzhou Westlake
842 reviews
#34 of 2,538 Hotels in Hangzhou
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No.333 Xihu Avenue, Hangzhou 310002 China
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Lowest prices for your stay
US$156
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Dining (91)
Room & Suite (57)
Travel safe during COVID-19
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Staff required to regularly wash hands
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Updated 06/09/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Sofitel Hangzhou Westlake
Updated 06/09/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#34 of 2,538 hotels in Hangzhou
Location
Cleanliness
Service
Value
Travellers' Choice
Sofitel Hangzhou Westlake, a blend of French lifestyle with Hangzhou’s local culture on the edge of famous Westlake. Located in Hangzhou’s heritage Old Town district, just 50 meters to the edge of Westlake, and within 20 minutes’ walk to key tourist sites Leifeng Pagoda, Wushan Pagoda and famed Heifeng Street old town markets. The hotels modern chic look is complimented by many international restaurants and shopping centers that surround the hotel, an ideal base for tourists and business travelers alike. The lobby’s central brass mural highlights the hotels location in the center of a multi dynasty city, the 3000-year history of Hangzhou represented in the quiet elegance of the hotel’s restaurants and bar, service and staff. Convenient access to Hangzhou East train station and 40 minutes from Xiaoshan International Airport, the hotel is a mere 10 minutes from the city’s central train station, and just 2 blocks to Metro Line 1.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Kids stay free
Babysitting
Airport transportation
Parking
Wifi
Hot bath
Indoor pool
Heated pool
Restaurant
Breakfast buffet
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
24-hour security
Concierge
Non-smoking hotel
Doorperson
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Lake View
Languages Spoken
Chinese
Location
Full view
96Great for walkers
Grade: 96 out of 100
68Restaurantswithin 0.5 km
4Attractionswithin 0.5 km
Contact
No.333 Xihu Avenue, Hangzhou 310002 China
Name/address in local language
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842Reviews4Q+A59Room tips
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Popular mentions
Quiet, impeccable cleanliness, tasty cuisine for both the buffet and the Chinese restaurant. The breakfast is exceptional both by its variety and its quality. A big thank you to the Hotel Manager and his team who brought us a perfect stay. We will return with great pleasure. Special thanks to Sven, Summer, Ian, Thomas, Sandy and Cate.
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Date of stay: December 2020
Value
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Sleep Quality
Room Tip: 5th floor to have access to perfect VIP lounge, tea time & snacks with smiling and...
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Helpful
Great location next to West lake, good place to stay during warm season. Club lounge has very good warm helpfull staff, breakfast is great. Roof terrace must be rally nice to stay during warm season. View from rooms depends on which side you will get during check in, hotel has only 6 floors so view will be limited.
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Review collected in partnership with Accorhotels.com
Date of stay: November 2020Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
+1
1) Room was not ready upon check-in: I arrived hotel at 3pm, called them at 2-ish when I departed from airport, still the room I was told not ready when I arrived. Take a look at previous comments and you see that's a trend, which was why I called in advance. 2) Their AC system was literally like GARBAGE: when I realized the AC didn't seem to cool down the room, I called and was told the AC didn't work, after a while the room went up to 27 degree celcius as shown in the picture. Making this worse was that around 11pm when I was about to turn in, an EXTREMELY pungent smell started to fill the room. It was somewhere in between in the middle of a sewage plant and a landfill. I was suffocating in the room, only hoping that the smell didn't give out toxic chemicals that I would forcefully have to breathe in. To tip it off, the AC would constantly make a kind of metal plates vibrating noise, as if it were a 50-year-old building. 3) Their TV system was ridiculous: at the working desk there was a HDMI plug, so I thought this must be the connection to TV. Turned out it was not the case, it was just a decoration. Asked the Front Desk and Housekeeping, no one seemed to know about their in-room facility. At the end, I found out by myself that I had to remove the HDMI behind TV to connect to my own device. Then something funny I found: the TV wouldn't go below 20 degree volume, which was still SUPER loud. Turned out, their Engineering preset the TV to not be able to lower volume below 20, which as I said, was a SUPER loud volume. 4) Wifi speed was average at best: for business traveler it goes without saying that internet connection is very crucial. Here the Wifi was JUST FINE at best. 5) In-room amenities were mostly redundant: for a standard room, they surely put a lot of useless things to occupy the otherwise more spacious room. I had to remove most of them away in order to space out a bit of area on the working desk and on the TV cabinet. On the other hand, what should have been a norm to have yet they don't have, was that while they had two face/hand towels, they only put one shower towel. I just did not get the logic behind, or perhaps their Housekeeping was not managed well by a true hospitality professional. To recap, if you spend this money on a pseudo-Sofitel, there are more than enough options you can consider: teo Shangri-Las not far away, Kempinski, even Oakwood Residence, all are within range and I would be confident to say, a much better hotel. Spoiler alert to all business travelers, stay away from this one. For real. Unless you enjoy the smell of sewage throughout your stay.…
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Date of stay: November 2020Trip type: Travelled on business
Helpful
This is the oldest Sofitel I stayed. Hotel upgrade me to a small suite which is nice and clean but inside function is not really friendly. I asked for a luggage rag but hotel didn't have it. Staff are friendly and nice. The building is very old, you will think it is a non-star hotel. Very noise in lobby. Next to west lake but no lake view. Not worth for the price! I booked executive room for RMB2300/2 nights. As a diamond member of Accor hotels. I will not recommend this hotel.
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Review collected in partnership with Accorhotels.com
Date of stay: August 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
The room is tidy and clean with a very large restroom. The hotel has great location for both Westlake tour and shopping. The pricing is also very competitive. However, remember that you could only get a card after 2pm on the first day of your stay. This rule is very strict for this hotel.
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Review collected in partnership with Accorhotels.com
Date of stay: June 2020
Value
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Location
Cleanliness
Service
Sleep Quality
Helpful
PRICE RANGE
US$102 - US$154 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
西湖索菲特, sofitel hangzhou westlake hotel hangzhou, hangzhou sofitel
FORMERLY KNOWN AS
索菲特西湖大酒店
LOCATION
ChinaZhejiangHangzhouXihu Resort / Shangcheng District
NUMBER OF ROOMS
233
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Claim Your Listing Frequently Asked Questions about Sofitel Hangzhou Westlake
Which popular attractions are close to Sofitel Hangzhou Westlake?
Nearby attractions include Huanglou Jazz Bar (0.5 km), King Qian's Memorial (0.4 km), and INtime Mall (West Lake) (0.3 km).
What are some of the property amenities at Sofitel Hangzhou Westlake?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Sofitel Hangzhou Westlake?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Sofitel Hangzhou Westlake?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Sofitel Hangzhou Westlake?
Yes, free parking is available to guests.
What are some restaurants close to Sofitel Hangzhou Westlake?
Conveniently located restaurants include Haidilao Hot Pot (Yong Jin Plaza), Starbucks (XiHu TianDi), and Eudora Station.
Are there opportunities to exercise at Sofitel Hangzhou Westlake?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Does Sofitel Hangzhou Westlake have an airport shuttle?
Yes, Sofitel Hangzhou Westlake offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Sofitel Hangzhou Westlake?
Yes, dry cleaning and laundry service are offered to guests.
Does Sofitel Hangzhou Westlake offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Sofitel Hangzhou Westlake?
Many travellers enjoy visiting Lingyin Temple (3.3 km), Fei Lai Feng (5.6 km), and Former residence of Xueyan Hu (1.4 km).