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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
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Certificate of Excellence
What is Certificate of Excellence?
TripAdvisor gives a Certificate of Excellence to accommodations, attractions and restaurants that consistently earn great reviews from travellers.
Very good hotel near from bank, subway and shoppings
Very good brake fast but a little expensive around
Room with a good bed
Very near from west lake a beautiful place to visit
Internet connection is good
Recommend!!!
My friend and I visited this hotel last year and had a really good experience but sadly this year things were not the same.
Last year we had a fabulous room with plenty of space and some lovely little extras like fruit and cakes with...More
Excellent stay at the Sofitel Westlake. It is very near the Eastern entrance of the West Lake and close to the nearby cafes which is a good place to grab coffee before you start your day.
Rooms were big (we also got upgraded to a...More
Thank Benson C
Response from SofitelHangzhou, Manager at Sofitel Hangzhou WestlakeResponded 2 weeks ago
Dear Benson C,
We very much appreciate your comments regarding your stay at the Sofitel Hangzhou Westlake.
Terrific location always recommended by our guest, It's so glad that you agree with it. We are glad to have assisted your arrangements during your trip to another...More
Location is very good.
Staff very poor In english, beds hard as a rock, i Got a room with view to appartements no privacy at all.
Room service took 1,5 hours before arriving with my dinner, still had to pay full Price.
Aircon very noisy...More
1 Thank Kismet M
Response from SofitelHangzhou, Manager at Sofitel Hangzhou WestlakeResponded 3 weeks ago
Dear Kismet M,
Thank you for spending time and telling us about your staying experience.
Overall was not up to your expectation, please accept our apologies, we hope to have another chance to invite you back and ensure your next stay will be a good...More
Sofitel Hangzhuo April 18
A lovely hotel with very pleasant rooms that are well appointed with great quality firm beds and lovely crisp bed linen. The bathroom is also of a high standard with quality fittings. The bathroom provides a bath and a separate shower...More
1 Thank Ahmad M
Response from SofitelHangzhou, Manager at Sofitel Hangzhou WestlakeResponded 24 April 2018
Dear Ahmad M,
Thanks for taking your time to share your experience based on your stay in Sofitel Hangzhou Westlake.
It always a pleasure to receive positive feedback. I am so happy to hear that you enjoyed your stay. Facilities were well maintained by our...More
Response from Jennifer W | Reviewed this property |
You won’t find restaurants close by, so you definitely want to include breakfast with your reservation. There is a Starbucks down the street approximately 10 minutes away if you’re okay with coffee and a pastry for... More
You won’t find restaurants close by, so you definitely want to include breakfast with your reservation. There is a Starbucks down the street approximately 10 minutes away if you’re okay with coffee and a pastry for breakfast. The service isn’t great at the hotel restaurant however.
