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The East Hotel Hangzhou

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The East Hotel Hangzhou
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275 Reviews from our TripAdvisor Community

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Showing 181: English reviews
Reviewed 1 week ago via mobile

Very nice hotel, Quiet and Classy atmosphere. Rooms are big and comfortable. Pity I did not stay more. Breakfast is very nice .. not a lot of space unfortunately ... definitely recommend a stay there especially for Business .

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Helpful?
Thank Claudia M
The East H, General Manager at The East Hotel Hangzhou, responded to this review

Dear Claudia M, Many thanks for having taken the time to share your positive feedback about your recent stay at The East Hotel Hangzhou with the tripadvisor.com. It is a delight to read your kind words about our design and rooms. Please do not hesitate to contact me anytime personally in the future if I may assist with any reservation...

Reviewed 3 weeks ago

It is super close to the train station so the taxi ride was brief. It is close to shopping and neighborhood coffee shops, so it was easy to get out and feel as if you were part of the city without being in the middle of a tourist destination. The ambiance created by the soft lighting was so elegant and...

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Helpful?
Thank Emma P
The East H, General Manager at The East Hotel Hangzhou, responded to this review

Dear Emma P, Many thanks for your positive and fabulous review of The East Hotel. I am truly grateful for your encouraging comments. I will share your kind words with the entire team, as it is certainly the best motivation for us to do even better in the future. I look forward to welcoming you again soon! Yours sincerely Lu...

Reviewed 28 October 2016 via mobile

We loved this hotel during our stay from Oct 16-18. It is super close to the train station so the taxi ride was brief. It is close to shopping and neighborhood coffee shops, so it was easy to get out and feel as if you were part of the city without being in the middle of a tourist destination. The...

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Helpful?
Thank Suzhou2016
The East H, General Manager at The East Hotel Hangzhou, responded to this review

Dear Suzhou2016, Thank you for choosing The East Hotel Hangzhou on your recent stay and taking time to share your experience here. We are delighted to know that you had an enjoyable stay with us. Your feedback and kind recommendation allow us to make constant improvements to elevate our services to valued guests like you. My team and I look...

Oahu, Hawaii
Reviewed 27 October 2016 via mobile

Our pit stop for three nights before heading to Shanghai. Upon arrival the check in was smooth and painless. We had a room on the fifth floor and it's well designed with tub and separate rain shower. We were tired of hotel breakfast (3 nights in Xi'an and 3 nights in Suzhou) plenty of great local breakfast spots in the...

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Helpful?
Thank retiredhaha
The East H, General Manager at The East Hotel Hangzhou, responded to this review

Dear retiredhaha, Thank you for choosing The East Hotel Hangzhou on your recent stay and taking time to share your experience here. Your feedback and kind recommendation allow us to make constant improvements to elevate our services to valued guests like you. My team and I look forward to welcoming you back soon for another memorable experience! Yours sincerely, Lu...

Hong Kong, China
Reviewed 25 October 2016

Allen at the reception was very kind & helpful. He had a lot of good food tips and he would go out of his way to help, even when he was busy with other work and we were asking someone else for help. Jason too would go out of his way to help us get train tickets and get a...

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Helpful?
Thank MLSL2016
The East H, General Manager at The East Hotel Hangzhou, responded to this review

Dear MLSL2016, Thank you for your wonderful review of The East Hotel Hangzhou. It is to our immense delight that you had an enjoyable stay with us. We will be sure to pass on your compliments to our Food & Beverage Allen and Concierge Jason & Jeff who exemplified the standards of our hotel. Please do not hesitate to reach...

Oleggio, Italy
Reviewed 16 October 2016 via mobile

This hotel is very nice.the rooms are comfortable.the staff here is very friendly and also they are helpful.they speak good english.the restaurant is not so good.there is room for improvement.location is ok,but to go to the lake you need transportation.

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Helpful?
Thank paula r
The East H, General Manager at The East Hotel Hangzhou, responded to this review

Dear paula r, Thank you for your lovely review and especially being a avid supporter of The East Hotel Hangzhou! The East team genuinely looks forward to your return visit soon. If I can be of any assistance with your future bookings, please email me directly at gm@theeasthotel.com.cn Yours sincerely, Lu Feng General Manager

London, United Kingdom
Reviewed 28 September 2016

This is my second visit to the East Hotel and I am as impressed with it this time as I was during my first visit. The hotel is very well designed - remarkably so - and every little detail has been considered. The hotel feels serene and the rooms are extremely comfortable. The free minibar is an unexpected surprise and...

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Thank jimtin90
The East H, General Manager at The East Hotel Hangzhou, responded to this review

Dear jimtin90, Thank you for your loyalty and for reviewing your recent stay! Your kind words were conveyed to the whole team with great appreciation. It is reassuring to read that our team provided warm and attentive service during your interactions with them. Your kind words were conveyed to Ken, who have received them with great appreciation! It is also...

Melbourne, Australia
Reviewed 27 September 2016

This has got to be one of the best hotels I have ever stayed. I could hardly fault it except that I found the lighting slightly too dark for my liking. The room was clean and comfortable. The mini bar was free and facilities in the room were more than adequate. Service overall was good. I must mention the lady...

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1Thank Yamun_12
The East H, General Manager at The East Hotel Hangzhou, responded to this review

Dear Yamun_12, My team and I are pleased to receive your review! We would like to thank you for the preference and for your endorsement, which encourages us to do even better.Your kind words were conveyed to Nancy and Viki (Pobably), who have received them with great appreciation! We look forward to welcoming you back for another enjoyable experience at...

Reviewed 24 September 2016 via mobile

Stayed here a few times now. Serene hotel, good room with lovely bathroom. Menu options in the restaurant are great. Service in the restaurant isn't perfect. Please add more wine selections and keep some cold!

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Thank Suzanne S
The East H, General Manager at The East Hotel Hangzhou, responded to this review

Dear Suzanne S, Thank you for sharing your East Hotel memories! We are delighted to know that you’ve had a memorable stay and we appreciate your endorsement of our facility and service. Please accept my sincere apologies for the inconveniences caused and rest assured that your valuable comments were personally discussed with the Food and Beverage team in order to...

London, United Kingdom
Reviewed 9 September 2016

The best location,my room was face to the west lake with a great view, the weather was so nice and the staff was so warm, we felt that we are welcomed that some staff even can greet us by name, so suprised since we only stay for one night, can not remember staff's name but we believe she is lobby...

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Thank kevin9912

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Bar/Lounge
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Bar/Lounge
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Airport Transportation
  • Dry Cleaning
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Free Parking
  • Conference Facilities
Official Description (provided by the hotel)
Situated along Hushu South Road, The East Hotel offers the 5-star luxury with a fitness centre and free Wi-Fi throughout. Hotel close to the subway line 1 (west lake cultural square stop) and the airport limousine, just a 5-minute walk from Wulin Square, it is a short 10-minute drive from the stunning West Lake and Grand Canal. The East Hotel is an intelligent luxury and boutique hotel based on the cloud computing. From the intelligent check-in system to the electronic guest room lock, smart lighting system and intelligent air-conditioning system, as well as a construction of remote video technology, visible display of the service, even the customer interaction and information viewer system, all reflect the comfortable and convenient which the “Smart Hotel” brings. The East Hotel located in the middle of Hangzhou, but offers a great escape from the hustle and bustle of the city. Hotel aims to creating the high-tech experience, at the same time we also pay attention to every guest’s privacy and luxury experience. There is no excessive greeting here, but rather than the tranquil and personal fine service system. Here every guest can experience the “smart” of the hotel while enjoying the leisure and luxury atmosphere. ... more   less 

Additional Information about The East Hotel Hangzhou

Address: No.198 South Hushu Road, Gongshu District | No.198 South Hushu Road, Hangzhou 310011, China
Region: China > Zhejiang > Hangzhou
Price Range: €104 - €160 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The East Hotel Hangzhou 4.5*
Number of rooms: 122
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Agoda, HotelTravel.com, Ctrip TA, Travelocity, Cheap Tickets, Odigeo and Priceline so you can book your The East Hotel Hangzhou reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Hotel Style:
#4 Luxury Hotel in Hangzhou
#5 Business Hotel in Hangzhou
#15 Best Value Hotel in Hangzhou
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Questions & Answers

Here's what travellers have asked, with answers from The East Hotel Hangzhou staff and other travellers.
7 questions
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Questions? Get answers from The East Hotel Hangzhou staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Lake view room is nessary”
 of 5 bubbles kevin9912, 9 Sep 2016 | Read review
“9th floor had great views and was quiet while we were there”
 of 5 bubbles naomiam, 23 Aug 2016 | Read review
“Higher floors with better views”
  • Pacific Coffee
  • Hupao and Longjing
  • King bed and long sofa
 of 5 bubbles kaeivdian2013, 14 Nov 2015 | Read review
“Ask for a high floor.”
 of 5 bubbles roger712603, 22 Sep 2015 | Read review
“Choose the CEO suite, def worth for trial, value for money”
 of 5 bubbles royn206, 18 Sep 2015 | Read review
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