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The East Hotel Hangzhou

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The East Hotel Hangzhou
The East Hotel Hangzhou
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284 Reviews from our TripAdvisor Community

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Showing 190: English reviews
Belfast
Reviewed 2 days ago NEWvia mobile

Though it is classified as a business boutique hotel, it is friendly to small babies (we have a one year old). A baby cot and bedding was provided during our three days of trip in Hangzhou. Room service is friendly and efficient, so does the front desk. I love the breakfast, which is partially buffet and partially a la cart....

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Thank Cherry Z
Vancouver, BC
Reviewed 3 days ago NEW

This was only my second time to China and my brother-in-law found this hotel. He said it was a very good value for a "5 star" hotel in Hangzhou. Like many travellers, we didn't stay in the hotel more than just to sleep and shower. But we were impressed by the tastefully decorated lobby, with a large multi-panel display behind...

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Thank Centauri27
The East H, General Manager at The East Hotel Hangzhou, responded to this review

Dear Centauri27, Thank you for your valuable support and taking time to share your lovely experience with us here.We aslo appreciated you clarify some checkin facts for us as an passport user while checking. The pleasure is ours to have made your stay here a comfortable and enjoyable one. Your compliments to our team members will motivate us to continue...

Reviewed 6 days ago NEW

The reason I give 2 star has nothing to do with their facility, the quality of their rooms or the location. As a matter of fact, we didn't even get a chance to stay in the hotel. My husband and I made an reservation online because we love the design and look of it. When we arrived at the front...

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Helpful?
Thank Kelly W
The East H, General Manager at The East Hotel Hangzhou, responded to this review

Dear Kelly W, Thank you for taking time to share with us your East experience. I sincerely apologize for us not meeting your expectations, which you have the right to expect.I can understand the disappointment you must feel about your experience when I imagine myself in your place. But what I want to clarify is, we never refused any guest...

Taipei, Taiwan
Reviewed 1 week ago

The hotel interior design embodies the traditional spirit of Hangzhou artistic culture with the modern interpretation with technology. Very impressed with the gigantic LCD screen rotates the paintings for the four seasons in Hangzhou. The room is clever for its temperature sensor that you don't need the key to keep the light go on. The service is superb and worth...

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Thank crystalyschang
The East H, General Manager at The East Hotel Hangzhou, responded to this review

Dear crystalyschang, Thank you for reviewing your experience and for choosing The East Hotel Hangzhou! We value and appreciate your feedback as we firmly believe it helps us to focus on what is important to our guests. We are delighted for your appreciation of our facilities as well as the efforts of our associates in making our guests feel right...

Reviewed 1 week ago via mobile

I decided to try this place out after all the positive reviews so here is what I personally think. Its a great hotel if you can't speak any mandarin. The staff is have excellent communication skills and are so helpful in getting you all you need. Rooms are also pretty amazing with the beds really comfortable and lush. The amenity...

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Helpful?
Thank Prajoski
The East H, General Manager at The East Hotel Hangzhou, responded to this review

Dear Prajoski, Thank you for choosing The East Hotel Hangzhou and for sharing your experience. We are delighted to receive your endorsement of our service and product, and your kind words were conveyed to the whole team. We are looking forward to the opportunity of welcoming you back to the heaven city! Yours sincerely, Lu Feng General Manager

Reviewed 2 weeks ago via mobile

Massive hotel room, hotel staff very nice and responsive, pretty much responded to everything immediately. Our rooms shower lights were broken the first night (but the overall bathroom light was bright enough so wasn't a big issue), told staff the next day in the morning and was fixed by the night when we got back. Cleaning staff attentive as well....

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Thank Zoe Ziying Y
The East H, General Manager at The East Hotel Hangzhou, responded to this review

Dear Zoe Ziying Y, We are delighted to receive your The East Hotel review and thank you for the preference and endorsement. My team and I look forward to welcoming you and your family back for another comfortable experience in Hangzhou. Kind regards, Lu Feng General Manager

Reviewed 2 weeks ago via mobile

I stayed at hotel for 5 nights in December 2016 for my business trip and clearly it was my best hotel experince in China! Great room, kind and helpful staff, perfect location. Everything is good there and I'll stay here for all my future visits.

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Thank Murat E
The East H, General Manager at The East Hotel Hangzhou, responded to this review

Dear Murat E, We are pleased to receive your East Hotel review and thank you for the preference and feedback. My team and I look forward to welcoming you back for another comfortable experience in Hangzhou. Kind regards, LuFeng General Manager

Reviewed 4 weeks ago via mobile

The East Hotel, situated along a shopping street, is a beautiful hotel with plenty of intriguing & quirky aspects throughout the hotel to attract the eye...An interior designer's delight & definite eye candy for those interested in the unique & different use of materials & technology in making spaces more inviting & welcoming. The most outstanding quirky feature is the...

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Thank Jason L
The East H, General Manager at The East Hotel Hangzhou, responded to this review

Dear Jason L, Many thanks for having taken the time to share your positive feedback about your recent stay at The East Hotel Hangzhou with the tripadvisor.com community. It is a delight to read your kind words about our design,facility, service and food. The team eagerly awaits another opportunity to be of service to you in the future. I am...

Haworth, United Kingdom
Reviewed 4 weeks ago via mobile

Excellent hotel and very modern. Comfortable, spacious, clean and ideally located. The staff are very helpful, especially Nancy who was very helpful and polite whilst I drank in the bar area, made me very welcome. I recommend you pay this place a visit, as good hotels are hard to find in China.

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Thank Dave_Kilshaw
The East H, General Manager at The East Hotel Hangzhou, responded to this review

Dear Dave_Kilshaw, Thank you for the preference! My team and I are delighted to receive review and endorsement, which encourages us to do even better. We very much look forward to welcoming you back for another memorable stay at The East Hotel in the heaven City Hangzhou! Yours sincerely, Lu Feng General Manager

Reviewed 27 November 2016 via mobile

Very nice hotel, Quiet and Classy atmosphere. Rooms are big and comfortable. Pity I did not stay more. Breakfast is very nice .. not a lot of space unfortunately ... definitely recommend a stay there especially for Business .

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Thank Claudia M
The East H, General Manager at The East Hotel Hangzhou, responded to this review

Dear Claudia M, Many thanks for having taken the time to share your positive feedback about your recent stay at The East Hotel Hangzhou with the tripadvisor.com. It is a delight to read your kind words about our design and rooms. Please do not hesitate to contact me anytime personally in the future if I may assist with any reservation...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Restaurant
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Airport Transportation
  • Dry Cleaning
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Situated along Hushu South Road, The East Hotel offers the 5-star luxury with a fitness centre and free Wi-Fi throughout. Hotel close to the subway line 1 (west lake cultural square stop) and the airport limousine, just a 5-minute walk from Wulin Square, it is a short 10-minute drive from the stunning West Lake and Grand Canal. The East Hotel is an intelligent luxury and boutique hotel based on the cloud computing. From the intelligent check-in system to the electronic guest room lock, smart lighting system and intelligent air-conditioning system, as well as a construction of remote video technology, visible display of the service, even the customer interaction and information viewer system, all reflect the comfortable and convenient which the “Smart Hotel” brings. The East Hotel located in the middle of Hangzhou, but offers a great escape from the hustle and bustle of the city. Hotel aims to creating the high-tech experience, at the same time we also pay attention to every guest’s privacy and luxury experience. There is no excessive greeting here, but rather than the tranquil and personal fine service system. Here every guest can experience the “smart” of the hotel while enjoying the leisure and luxury atmosphere. ... more   less 

Additional Information about The East Hotel Hangzhou

Address: No.198 South Hushu Road, Gongshu District | No.198 South Hushu Road, Hangzhou 310011, China
Region: China > Zhejiang > Hangzhou
Price Range: €101 - €133 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The East Hotel Hangzhou 4.5*
Number of rooms: 122
Reservation Options:
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Hotel Style:
#5 Business Hotel in Hangzhou
#5 Luxury Hotel in Hangzhou
#16 Best Value Hotel in Hangzhou
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Questions & Answers

Here's what travellers have asked, with answers from The East Hotel Hangzhou staff and other travellers.
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Questions? Get answers from The East Hotel Hangzhou staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Lake view room is nessary”
 of 5 bubbles kevin9912, 9 Sep 2016 | Read review
“9th floor had great views and was quiet while we were there”
 of 5 bubbles naomiam, 23 Aug 2016 | Read review
“Higher floors with better views”
  • Pacific Coffee
  • Hupao and Longjing
  • King bed and long sofa
 of 5 bubbles kaeivdian2013, 14 Nov 2015 | Read review
“Ask for a high floor.”
 of 5 bubbles roger712603, 22 Sep 2015 | Read review
“Choose the CEO suite, def worth for trial, value for money”
 of 5 bubbles royn206, 18 Sep 2015 | Read review
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