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24/12/2017 25/12/2017
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    Shangri La Hotel Hangzhou

    No.78 Beishan Road, Xihu Distric, Hangzhou 310007, China
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    24/12/2017 25/12/2017
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    US$150
    US$120
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    Traveller (231)
    Room & Suite (58)
    Dining (10)
    Overview
    • Excellent36%
    • Very good41%
    • Average15%
    • Poor6%
    • Terrible2%
    Travellers talk about
    “west wing” (29 reviews)
    “horizon club” (17 reviews)
    “classic hotel” (5 reviews)
    Free Wifi
    Free Parking
    Breakfast Buffet
    Pool
    Non-Smoking Rooms
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Bar/Lounge
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Babysitting
    4.5 Star Hotel
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    Rooms
    24 Dec25 Dec
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    1 room, 2 adults, 0 children
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    Write a ReviewReviews (820)
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    11 - 15 of 304 reviews

    Reviewed 23 July 2017 via mobile

    This hotel was a luxury hotel but it needs to be refreshed. The restaurant room looks more like a cafeteria than a five star hotel restaurant. The food was good but not exceptoonal. You could see that at its prime time, the hotel was fantastic....More

    1  Thank jerry68bis
    Response from 杭州香格里拉饭店, 总经理 at Shangri La Hotel HangzhouResponded 22 August 2017

    Dear jerry68bis Thank you for your review of Shangri-la Hotel Hangzhou. We too are disappointed with your stay experience with us and are concerned about the service issues you have raised. Would you please provide us with more details via email at slh@shangri-la.com so we...More

    Reviewed 5 July 2017 via mobile

    I am a Shangri-La fun but this is not. This hotels operates like 50 years before in all aspects. Facilities all very old and very complicated to find. Service is like China 20 years before when you hardly find people speaking English. Generally this hotel...More

    1  Thank DVITSAXAKIS
    A TripAdvisor Member
    1
    Reviewed 27 June 2017

    Amazing hotel to stay in hangzhou... .. service is exceptionally good .. food at garden cafe and peppino restaurant is great ... hotel is big on a very great and awesome location with easy approach to all the places with amazing and beautiful view of...More

    Review collected in partnership with shangri-la.com
    Thank A TripAdvisor Member
    Response from 杭州香格里拉饭店, 总经理 at Shangri La Hotel HangzhouResponded 5 July 2017

    Dear Guest, Thank you very much for taking time to share your experience at the Shangri-La Hotel Hangzhou with us. I am glad to hear that you enjoyed our service and the food & beverage. Should you travels bring you back to Hangzhou, I hope...More

    Reviewed 16 June 2017

    It gives a feel of luxury, staff is very courteous and surprisingly almost all can speak some ENGLISH, so easy to communicate. Its right across the West Lake. Only there was a water leak in the WC, which i reported and they claim to have...More

    Thank rajesh60
    Response from 杭州香格里拉饭店, 总经理 at Shangri La Hotel HangzhouResponded 5 July 2017

    Dear rajesh60, Warmest greetings from Shangri-La Hotel, Hangzhou! Thank you for choosing to stay with us. It is with sincere regrets to read about your unpleasant experience. Please allow me to apologies, for any inconvenience and frustration caused. Rest assures we will investigate the matters...More

    Reviewed 31 May 2017

    Good and easy to access the tourist area with just a walking distance. Wish to visit Hangzhou at this hotel again. The restaurant food is not good enough though I can enjoy the outside area for eating.More

    Review collected in partnership with shangri-la.com
    Thank Ngtyc888
    Response from 杭州香格里拉饭店, 总经理 at Shangri La Hotel HangzhouResponded 1 June 2017

    Dear Ngtyc888, Thank you very much for taking time to share your experience at the Shangri-La Hotel Hangzhou with us. I am glad to hear that you enjoyed our location. Should you travels bring you back to Hangzhou, I hope to have the chance to...More

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    About
    Amenities
    • Top amenities
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Room Service
    • Restaurant
    • Free Parking
    • Free High Speed Internet ( WiFi )
    • Bar/Lounge
    • Spa
    • Hotel Amenities
    • Room Service
    • Business Centre with Internet Access
    • Free Parking
    • Airport Transportation
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Babysitting
    • Room amenities
    • Minibar
    • Things to do
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Bar/Lounge
    • Spa
    • Heated pool
    • Indoor pool
    Details
    • Price range
    • US$110 - US$188 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #16 Luxury Hotel in Hangzhou
    • #25 Business Hotel in Hangzhou
    • #44 Best Value Hotel in Hangzhou
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 382
    • Reservation Options
    • TripAdvisor is proud to partner with Booking.com, Ctrip TA, Agoda, Expedia, Hotels.com, Travelocity, Orbitz, getaroom.com, Hotwire, HotelQuickly, Cancelon and TripOnline SA so you can book your Shangri La Hotel Hangzhou reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • China >
    • Zhejiang >
    • Hangzhou
    • Also Known As
    • Shangri La Hangzhou ,
    • Hangzhou Shangri La
    Add Photo Photos
    Traveller (231)
    Room & Suite (58)
    Dining (10)
    Pool & Beach (5)
    Hotel & Grounds (174)
    Bathroom (6)
    Business Centre & Event Rooms (3)
    Family and Play Areas (1)
    Nearby
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    Nearby Restaurants
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    Starbucks (Qu Yuan Feng He)
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    Nearby Attractions
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    Questions & Answers
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    Room Tips
    "West Wing More Convenient"
    Read review
    "take rooms ending with odd numbers they face the lake"
    Read review
    "Ask for a room with a view of West Lake"
    Read review
    "we were advised to insist on East wing, Lake view and the room still wasn't great. Maybe the Club rooms..."
    Read review
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